Clarity Service Management

Back Dated Releases Are So 2013 – CA Service Management Upgrade Services - Recordings and Presentation

By Christopher Hackett (Broadcom) posted 09-11-2015 07:30 PM


Let’s face it. Transitioning to a new version of a solution often takes a lower priority for business and IT stakeholders than daily operations. Because of this, you need a better way to understand and perform upgrades.  You also need upgrades to be easy, complete and at a low cost.


With CA’s latest Service Management Upgrade Services, you can upgrade seamlessly, leverage the latest features, thus gaining more value from your ITSM investment.

Learn about strategies to help you with a seamless upgrade leading to:

  • Increased user satisfaction and adoption
  • Improved productivity for all employees
  • Easier administration
  • Reduced business risk
  • Less scheduled downtime/business impact
  • Better alignment with business objectives
  • Shorter time-to-value for new services


Titus Moore, Avneesh Bhatnagar, Adam Frary and Allen Houpt

WebEx Recording: Recording Information

YouTube Recording: Back Dated Releases Are So 2013 – CA Service Management Upgrade Services Webcast Replay

Presentation: CA Service Management Upgrade Services



09-12-2015 01:56 AM

Hi Pradeep,


It runs through fine for me using Chrome. You might try a different browser, download vs. stream or hold off until we get the Youtube video conversion up. Hopefully one of these options works for you.




09-12-2015 12:40 AM

Hi Chris,


Did you check the web ex recording, content after 2:17s is not available when i am running in ARF player.