Clarity Service Management

Community View: Raghu Rudraraju, Featured User (May 2015)

By C.J posted 05-06-2015 10:22 AM


Once a month we'll shine our virtual spotlight on one of the CA Service Management community's members. It's just a fun, easy way for us to get to know one another a little bit beyond our work-related interactions here on the site. This month, we're featuring Raghu Rudraraju, Principal Support Engineer, CA Technologies.

Raghu Rudraraju.png

Location:  Lisle, IL. It’s a few miles west of Chicago.

Current Gig:  Helping CA Service Management consumers

One word that describes how you work:  Helping

How do you use CA Communities and any suggestions for others? I do use a mixture of email, browser and mobile-app mechanisms to get updates and respond.  In the end, it all depends on the location/time when reviewing/replying to content. Email notifications could get overwhelming though, unless appropriate routing/filtering is done.

Mac or PC?  PC
Mobile Device? I do have an iOS and an Android device with me.  Former is what I use more these days.

Apps/software/tools you can’t live without? Chrome/Firefox and Notepad++

Besides your phone and computer, what's your favorite gadget? My kids,  oh wait….

What’s your daily work space like? A make shift stand-up workspace that I setup for fun, to keep me on my feet often

How do you balance life/work? Did I mention my favorite gadgets (err.. kids) earlier?  Got two little kids and a lovely wife, with whom I love to spend any available time.

Best advice you can give and you have received? A wise man once said, make it a habit to learn at least one new thing every day.

What everyday thing are you better at than anyone else? none



06-12-2015 10:17 PM

Somehow I missed notifications on this. Sorry about the delayed reply.


Thank you for the kind words everyone !



05-07-2015 04:07 AM

Yes, I totally Agree.


Raghu.Rudraraju had helped me couple of times and was with me till we get the issue resolved. A big thanks and CA is lucky to have him


And would also thank Naveen_Desham for his kind support for this community.



05-06-2015 06:10 PM

I wholeheartedly agree with everything that Sherwin said!  Raghu is someone that definitely stands out as someone who owns your problem, understands it, and keeps working on it until it's resolved.  But, I have to say that I hope we don't see him going places that takes him away from us customers.. 



05-06-2015 01:07 PM

A BIG thank you Raghu.Rudraraju for everything you do to help drive the CA Service Management community!

05-06-2015 10:46 AM

Let me the first to comment and compliment Raghu on the fine human being that he is, I can think of numerous occasions that I have reached out to him in times of need and he has been kind enough to respond (with a solution) I think the approach that he takes to problem solving and making YOUR problem his own and putting himself in the customers shoes makes him a standout individual to work with ... I can site NUMEROUS sites where I have gone and I have had clients tell me that its always been a pleasure to know that "Raghu is on it" (sounds a bit like Inspector Gadget , eh .. maybe not) ... Overall I think he re instills the hope that clients have in our products and his ever dying need to get to the bottom of an issue is what always stands out ...


I have learnt a lot from Raghu over my stay at CA and his ability to manage expectations and more importantly deliver on solutions is something that will see him go places...


All the very best with all that is to follow Raghu and continue to be the amazing person that you are !