Clarity Service Management

What you may have missed in the CA Service Management Community! December 2015

By Christopher Hackett posted 01-05-2016 04:49 PM


Dear CA Service Management Community Member,


With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.


Let your voice be heard! Product Management needs your input.


Survey: BI & Reporting in CA Service Management - Get your voice heard !

The CA Service Management product team solicits your input on Business Intelligence & Reporting capabilities of CA Service Management solution. We have designed a short survey for customers and users of CA Service Management, to assess current usage and unfulfilled needs in this area. Please take a few minutes to respond to this survey. Your input is very valuable to us.

Survey link -


NOW OPEN - CA Service Desk Manager Product Survey

Please take a moment and provide your feedback!

You may choose to leave your contact information or remain anonymous. The Product Management leadership team will review the survey results to create action plans designed to further improve the overall experience and value you receive from your investment with CA Technologies.

Candid feedback from our customers is one of the most important tools we use to advise product development. In addition to product management, your feedback is immediately accessible by executive management teams who are always looking to improve your customer experience.

This survey opportunity will be open until Mid January. All users are encouraged to participate.

CA Service Desk Manager Survey Link


Member Activity


Ask a Question, Get a Response - Unanswered Question? Offer a Solution (Jan 4 - Jan 8)

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!


Upcoming Events


CA Service Management Office Hours: A Live Online Chat (January 2016)

Have a question about CA Service Desk, ITAM and/or CA Service Catalog? Connect with CA Technologies technical experts to get answers via Office Hours for CA Service Management. Our team is here to help you get more out of your technology. Join us for one hour Thursday, January 14th @ 10 AM ET. NOTE - No audio is provided and all Q&A happens via online chat, making it a truly ‘fun’ event.


CA IT Service Management Insights - CA Technologies - Are Big Web Search Engines Killing IT Self-Service? (January 27)


CA Education Update

CA Service Management Training Update

Happy New Year from CA Education!  Here’s a quick end-of-year update on training for CA Service Management. All ILT/VL courses for products listed below are being updated for 14.1 and now have multiple delivery methods to fit your training needs!


Featured User


Once a month we'll shine our virtual spotlight on one of the CA Service Management community's members. It's just a fun, easy way for us to get to know one another a little bit beyond our work-related interactions here on the site. This month, we're featuring Jason_Wolfe Principal Support Engineer, CA Technologies.




Thank you for all contributions to the CA Service Management community Jason!




CA Service Management

available worldwide

8am - 6pm

US Eastern Time

Additional Times May Apply

Tips and Helpful Information


CA SDM Cleaning duplicate contacts - MS SQL

SDM 12.7 C2 RO68594 "TabBanner" error on Attachments

Community Hack - Following via RSS Feeds

BOP-LOGIN Spel Method to get session information

CA SAM returns License expired and Licensed verification failure messages

CA SDM - BREL - window - retrieving information

CA SDM - MS SQL - Script to count member group

CA SDM - CA Service Desk - AHD Codes - Error

VB.NET Code using WS SDM

CASDM Web Service Test Connection

HTML Notifications in a context of custom object.

CA SDM 14.1.02 Installation on Advanced Availability Environment

Configuring SMTP

Download - jre-6u15-windows-i586-s.exe Mirror

4.5.2 Framework prerequisite needed on Windows 2012 when upgrading APM to 14.1.02 

CA Service Management Documentation has Improved

CA World '15: Women in Technology Breakfast

Creating an interface for employees to change your own contact_id (CA SDM internal password)

SPEL API methods


How we can Change Support Contact Number  in CA Service Desk Manager



jdk-8u60-windows-x64.exe - mirror

How block users Save Search Filters


fiddler4setup.exe - mirror - web debug

jre-7u45-windows-x64.exe - Mirror



Top 10 Ideas

right click copy/paste87DELIVERED

Personalize views79CURRENTLY PLANNED

Allow Classic Workflow for incidents and request74DELIVERED

IIS web server available for all SDM functionality.73UNDER REVIEW

Create GUI for GRLoader/ADT for CMDB72UNDER REVIEW

Development to QA to Production Promotion Utility64DELIVERED

Extend pdm_load and pdm_userload functionality59UNDER REVIEW

Total time spent in each status56UNDER REVIEW

Allow inactivity timeout be a role based setting rather than a global setting.55UNDER REVIEW

Direct paste of screenshots53UNDER REVIEW



That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management discussions and make your voice heard!





Community Manager, IT Business Management


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