Clarity Service Management

Ask a Question, Get an Answer (May 13 - May 20)

By Christopher Hackett posted 05-13-2016 02:03 PM




It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed".


See a question below you might have a response for? Jump In!

Help a Fellow Community Member Out!

Here's the list of unanswered questions for this coming week:


Requested for - Empty userid

Close timestamp for re-opened tickets in webi report

SOI r4.0 support for CA EEM r12.5 configured using Multiple Domains/Active Directory forests

New Saved Searches functionality in 14.1

Event trigger service desk

USS - Link to Service

Risk Survey Answers in Boxi.

Information with more detail.

Service Desk, ITPAM or Catalog can be configure with IVR or telephone plant to asign request

USS and CA Service Management Mobile App

Microsoft ending support for ntext fields in MSSQL 2016

assignPendingAction to group does not work

Can a table field be dynamically updated based on input?

Convert date column to seconds

"The selected tables were not found" when attempting Refresh Structure in Designer

Please provide a query to pull the data from 6am till 6pm in Web Intelligence portal.

Simple REST working and reference documentation for Service Desk manager 12.9

Adding 'Status types' to 'follow up' comments in knowledge articles

SDM -> Catalog integration - Ticket cancellation & usp_itsm_msg_queue

Using jQuery UI within Request forms

Approval policy in Catalog


Thank You All for Your Efforts!




05-18-2016 02:37 PM

Hi Karen - Content -> Activities -> Start a Discussion. Please also see New to the CA Service Management Community? Start Here! for all the information you need on utilizing the community

05-18-2016 02:30 PM

Here's my question: where on this page does it tell me how I can actually ask a question? I've clicked at least 3 different links (or, apparently, the same link from 3 different places) & keep going in circles.