Clarity Service Management

Courtesy Announcement for CASM Customers re EOS for CA Process Automation 4.3 0000 and 4.3 SP01

By Pravesh Jha posted 03-13-2019 11:08 PM


CA Technologies, a Broadcom Company, is continually working to improve our software and services to best meet the needs of our customers. In accordance with the CA End of Service/End of Life Policy within the Working with CA Support guide available at by navigating to the Support Policies link, please consider this email your written notification that we are discontinuing technical support for CA Process Automation 4.3 0000 and 4.3 SP01 effective March 31, 2020. This will allow our Development organization to more effectively focus its resources and add value to the next release of CA Process Automation. After March 31, 2020, CA Technologies will continue to make self-service support available until the end of your current maintenance term.
At this time, we encourage you to plan for the migration to CA Process Automation 4.3 SP04 as soon as possible, so you can take full advantage of the features and enhancements this release has to offer. For information on CA Process Automation, please visit the CA Process Automation pages at CA Support Online (
As CA Technologies would like to make your upgrade to CA Process Automation 4.3 SP04 as straightforward as possible, we are offering the following:
• CA Process Automation 4.3 SP04, at no charge, providing you have an active maintenance contract for CA Process Automation. Documentation to help you prepare for your upgrade to CA Process Automation 4.3 SP04 can be viewed on the CA Process Automation pages at CA Support Online (
• Accelerated time-to-value when you engage CA Services to assist you with any or all parts of your upgrade. Additional information can be found in Seven Strategies for Successful Upgrade and Upgrade Services available on Please contact your CA account representative to receive a quote for such services.
• Upgrade assistance from qualified local CA partners. For more information and a list of partners in your area, please contact your local CA Channel Partner Group office, (
• CA Extended Support, a CA Technologies support offering, that extends support for CA Technologies software product versions or releases that have reached End of Service. CA Extended Support may be available for a limited time after the End of Service date. Please note however, that in most cases CA upgrade services will provide a more cost effective and valued approach than CA Extended Support alone. Please visit our website, CA Support Online ( for more information.
Your success is very important to us, and we look forward to continuing our successful partnership with you.



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