Clarity Service Management

What you may have missed in the Service Management Community! April 2015

By Christopher Hackett posted 05-12-2015 04:39 PM


Dear CA Service Management Community Member,


With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.

The CA IT Asset Manager Customer Feedback Survey – Please respond


Our CA IT Asset Manager customers are some of the most loyal and passionate customers we have across the entire CA Technologies family.  Your participation in the future of CA IT Asset Manager is what makes this product so special, and it’s a partnership we take very seriously. Your feedback and ideas help us maximize your investment with CA Technologies and take us to even higher levels of quality, customer experience, satisfaction and value.


That’s why I encourage you to let your voice be heard and take the brief CA IT Asset Manager Customer Feedback survey. Your feedback will be key in helping us understand what is or isn’t working.  The CA IT Asset Manager leadership team will review in detail the overall results, and will build out action plans based on your feedback to further improve the overall experience and value you receive from your investment with us.


Click to take the brief survey, which should take no more than 2-3 minutes to complete.


Thank you!


Upcoming Events


Office Hours for CA Service Management, May 14 @ 10 AM ET

Have a question about CA Service Desk, ITAM and/or CA Service Catalog? Connect with CA Technologies technical experts to get answers via Office Hours for CA Service Management. Our team is here to help you get more out of your technology. Join us for one hour Thursday, May 14th @ 10 AM ET. NOTE - No audio is provided and all Q&A happens via online chat, making it a truly ‘fun’ event.

Have Your Customers Lost that Loving ITSM Feeling?- Allen Houpt CA Technologies (May 14)

Let’s face it, in this modern connected world, your service desk customers have many options when trying to resolve issues - online search, social media, etc. So how do you remain relevant to your customers so they keep coming back for more? Quite simply- provide a superior service desk experience.


New Member Webcast - May 2015

Are you new to the communities? Or maybe you could use a refresher on some of the site's features?

If so, please join us for our monthly New Member Webcast on Wednesday, May 20th at 12pm ET, which will include an overview of the system, a brief demo, and a Q&A session. We want you to get the most out of the CA Communities, so we're holding these webcasts monthly to help!


The Traveler's Guide to the New Frontier of IT Service Management- Robert Stroud CA Technologies (June 11)

IT Service Management (ITSM) has evolved dramatically and what was considered mature and effective ITSM a just short time ago is barely sufficient today. So what’s next for ITSM and are you prepared for the future?

This webcast will discuss developments in ITSM and how industry best practices are changing. Learn more about what your organization needs to do to keep pace with the new frontier of ITSM.

This session is approved for 1 priSM Professional Development Unit (PDU) credit.


Featured User


Community View: Lindsay Estabrooks, Featured User (April 2015)

Once a month we'll shine our virtual spotlight on one of the CA Service Management community's members. It's just a fun, easy way for us to get to know one another a little bit beyond our work-related interactions here on the site. This month, we're featuring Lindsay Estabrooks, Principal Consultant, IT-EDU Consultants.


Thank you Lindsay for all your contributions to the community!


Tips and Helpful Information


Our New Service Management release delivering productivity!

FAQs - DB Cleanup Utility

New CA SAM Catalogs (v. 3.8.2) are available

CABI4::. - BOXI - Web Intelligence - Date Formats - How to change date formats - Como formatar datas

Install EEM certificate

Tuesday Tip - CABI 4.X Hot Backup Feature

Tuesday Tip - Where is Designer in CABI 4.x ?

How do change CMDB attributes tab

Product Managers for Service Management

Save the Date: CA World '15 is November 16-20

AHD04759 Error - Output suppressed due to error

CA Service Management 14.1.01 Cumulative Patch Published

Fixes published on 13/03/2015(CABI DASHBOARDS DO NOT RUN ON NO)

Fixes published on 16/03/2015(CATALYST CONNECTOR 3.2 INSTALLER)


Top 10 Ideas


right click copy/paste87DELIVERED

Allow Classic Workflow for incidents and request74CURRENTLY PLANNED

Personalize views69UNDER REVIEW

Development to QA to Production Promotion Utility64CURRENTLY PLANNED

Multiple file upload53DELIVERED

Easily Convert Incident to Request, and vice versa.50NOT PLANNED

Attachments on Configuration Items47DELIVERED

Ability to migrate web forms (htmpl) from one release to another49CURRENTLY PLANNED

Ability to add an attachment to a notification47DELIVERED

Ability to migrate web forms (htmpl) from one release to another46NEW


That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management discussions and make your voice heard!





Community Manager, IT Business Management