Clarity Service Management

What you may have missed in the CA Service Management Community! July 2016

By Christopher Hackett posted 08-08-2016 04:35 PM


Dear CA Service Management Community Member,

With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.


Member Activity

CA ITSM - Ask a Question, Get an Answer (August 5 - August 12)

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!

questions and answers.jpeg


Upcoming Events



Register for CA World '16 | November 14 – 18, 2016

The CA World team has done an amazing job building upon the success of last year's event, while enhancing the programming in response to your feedback. CA World is your opportunity to gain valuable, actionable knowledge and insights to help your company get an advantage in the application economy.

CA Service Management Office Hours: A Live Online Chat (August 2016)

Have a question about CA Service Desk, ITAM and/or CA Service Catalog? Connect with CA Technologies technical experts to get answers via Office Hours for CA Service Management. Our team is here to help you get more out of your technology. Join us for one hour Thursday, August 11th @ 10 AM ET. NOTE - No audio is provided and all Q&A happens via online chat, making it a truly ‘fun’ event.


Did You Miss?


The New CA Service Management Reporting Engine

This new reporting engine is replacing the CA Business Intelligence 4.1 (SAP Business Objects) as the CA Service Management reporting engine. In this webcast, learn about the exciting new capabilities, what it means to existing customers and the value it presents. Hear the CA ITSM Product Management team present:

    • The future of CA Business Intelligence 4.1 in CA Service Management
    • What’s this mean for existing CA Business Intelligence implementations
    • Introduction of Jaspersoft
    • What’s included and what’s not
    • When will it be available
    • Q&A

Check out the Replay HERE: CA Service Management Community Webcast The New CA Service Management Reporting Engine


CA Webcast: It's Time to Grow Up. 8 Steps to ITSM Maturity.

With all the technology and process improvements over the past 20 years, and with almost every IT organization wanting to increase ITSM maturity, you would think that maturity levels would have increased; but that is not the case.  This webcast will discuss how to increase ITSM maturity in eight different areas including user experience, process automation, and incident, problem, change, configuration, request and knowledge management, and more.


Speaker:  Allen Houpt - CA Technologies

Replay Link:


Community Member Spotlight






CA Service Management

available worldwide

8am - 6pm

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Additional Times May Apply

Tips and Helpful Information

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     Self-Service Support Webcast: Featuring KB Articles [Aug. 9th]

*** Alert - Known Issue with CABI 6.2 Jasper Report Content for CASM Products***

We're not offering 50% more pre-conference education -- it's 100% more!

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Top 10 Latest Ideas by Activity

Survey per tenant configuration8NEW

Different Surveys For Tenants2NEW

Tenant Survey10NEW

List and Card View Attributes - xFlow5NEW

Specify "domain" on Contact record, in SDM/ITSM3NEW

Mobile APP: Upload all type of files.24NEW

Allow longer xFlow work stream labels6NEW

Mobile App Suggestion0NEW

Disaster Recovery approaches for Service Management products44UNDER REVIEW

Best Practices document for Managing a service in Service Catalog6NEW


That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management discussions and make your voice heard!





Community Manager, IT Business Management