Dear CA Service Management Community Member,
With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.
Office Hours for CA Service Management, November 20 @ 10 AM ET
Have a question about CA Service Desk and/or CA Service Catalog? Connect with CA Technologies technical experts to get answers via Office Hours for CA Service Desk and Service Catalog. Our team is here to help you get more out of your technology. Join us for one hour Thursday, October 16th @ 10 AM ET. NOTE - No audio is provided and all Q&A happens via online chat, making it a truly ‘fun’ event.
Click HERE to: https://catechnologies.webex.com/catechnologies/j.php?MTID=maff2ff4c84a2ee60f4cf7ec79e3f6154 add to calendar and join the day of.
*Please note that there is no audio. This is for you to submit your questions only and our experts will respond using WebEx.
Our CA Service Desk Manager customers are some of the most loyal and passionate customers we have across the entire CA Technologies family - and the CA Service Management User Community members are the most influential voices in directing the product path.
Your participation in the future of CA Service Desk Manager is what makes this product so special, and it’s a partnership we take very seriously. Your feedback and ideas help us maximize your investment with CA Technologies and take us to even higher levels of quality, customer experience, satisfaction and value.
Click HERE: http://survey.medallia.com/?product-communities&product=CA%20Service%20Desk%20Manager to take the brief survey, which should take no more than 2-3 minutes to complete.
Did you miss What's New in CA Service Management 14.1? Check out the recording!
CA Service Management 14.1 is coming out in November 2014 with features and capabilities focused on reducing total-cost-of-ownership of the solution and delivering on a superior user experience for decision makers, power users, and business consumers. Join Dale Clark and John Fulton from CA Technologies Product Management and Allen Houpt from Product Marketing in this CA Service Management Global User Community webcast. Learn what's new with CA Service Management, including enhancements to Unified Self-Service and mobility, and enhanced implementation, integration, operation, maintenance and upgrade. Also hear about new features specific to CA Service Desk Manager, CA Service Catalog and CA IT Asset Manager.
Miss ? Fear not! You can check out the SlideShare sessions HERE: CA Technologies presentations channel
I am also posting them out to the community for your convenience:
CA World ’14 Presentation: Mobility, Self Service and Knowledge Management: A Modern Approach to End-User Productivity
CA World ’14 Presentation: ITSM Beyond IT: Effectively Offering and Delivering Services to the Ultimate End User
CA World ’14 Presentation: Tips for Driving User Adoption and Satisfaction of ITSM
CA World ’14 Presentation: Integrated IT Service Management From Strategy to Implementing to User Adoption
CA World ’14 Presentation: Business Objective-Driven Service Management
CA World ’14 Presentation: New Strategies to Better Manage your Hardware and Software Assets
CA World ’14 Presentation: Around the World With Service Management
Tuesday Tips, Other Tips and Helpful Information -
Exciting CA Service Management 14.1 now Generally Available
Archive and Purge Data.pdf
CA Service Management 14.1 Wiki
CA Service Management 14.1 is now GA
New CA SAM Catalogs (v. 3.5.8) Available
CA SAM 3.6.4 p5 has been released!
What's New in CA Service Management 14.1
Internet Explorer and compatible bit versions for BSI Active X Controls
Software Asset Management – Do It Right The First Time
HDI Research on ITSM Solutions
Modify Event Type fields
Creating manually the BSI Database on a Oracle.pdf
TIP: Show the weighted response on a Risk Survey in Service Desk Manager
TIP: Attachments with lowercase extension can be Uploaded but not Viewed eg .PDF not .pdf
TIP: Multiple duplicates in pdm_webstat -d for Service Desk Manager 12.7
Linux manual creation of the Oracle BSI Database.pdf
How can you customize the BSI interface?
Last but by no means least! Thank you for being part of CA Communities. We certainly appreciate your active involvement and would like to use that channel to get your feedback about how we can improve the customer experience.
Please join CA Support team members Bill Loikets, Advisor, Engineering Program Management and J.J. Lovett, Director, Online Communities to learn how we will seek voice-of-the-customer input over the next 30 days. We will discuss existing and potentially new CA Support offerings.
Improving the Customer Experience - Potential New CA Support Offerings - Nov 20 @ 11:00 am EST
That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the discussions and make your voice heard!
Community Manager, IT Business Management