Clarity Service Management

What you may have missed in the Service Management Community! 11-19-14

By Christopher Hackett posted 11-19-2014 07:11 PM


Dear CA Service Management Community Member,


With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.


Office Hours for CA Service Management, November 20 @ 10 AM ET

Have a question about CA Service Desk and/or CA Service Catalog? Connect with CA Technologies technical experts to get answers via Office Hours for CA Service Desk and Service Catalog. Our team is here to help you get more out of your technology. Join us for one hour Thursday, October 16th @ 10 AM ET. NOTE - No audio is provided and all Q&A happens via online chat, making it a truly ‘fun’ event.

Click HERE to: add to calendar and join the day of.

*Please note that there is no audio. This is for you to submit your questions only and our experts will respond using WebEx.


Our CA Service Desk Manager customers are some of the most loyal and passionate customers we have across the entire CA Technologies family - and the CA Service Management User Community members are the most influential voices in directing the product path.

Your participation in the future of CA Service Desk Manager is what makes this product so special, and it’s a partnership we take very seriously. Your feedback and ideas help us maximize your investment with CA Technologies and take us to even higher levels of quality, customer experience, satisfaction and value.

Click HERE: to take the brief survey, which should take no more than 2-3 minutes to complete.

Did you miss What's New in CA Service Management 14.1? Check out the recording!

CA Service Management 14.1 is coming out in November 2014 with features and capabilities focused on reducing total-cost-of-ownership of the solution and delivering on a superior user experience for decision makers, power users, and business consumers.  Join Dale Clark and John Fulton from CA Technologies Product Management and Allen Houpt from Product Marketing in this CA Service Management Global User Community webcast. Learn what's new with CA Service Management, including enhancements to Unified Self-Service and  mobility, and  enhanced implementation, integration, operation, maintenance and upgrade. Also hear about new features specific to CA Service Desk Manager, CA Service Catalog and CA IT Asset Manager.

Miss CA World '14? Fear not! You can check out the SlideShare sessions HERE: CA Technologies presentations channel

I am also posting them out to the community for your convenience:

CA World ’14 Presentation: Mobility, Self Service and Knowledge Management: A Modern Approach to End-User Productivity

CA World ’14 Presentation: ITSM Beyond IT: Effectively Offering and Delivering Services to the Ultimate End User

CA World ’14 Presentation: Tips for Driving User Adoption and Satisfaction of ITSM

CA World ’14 Presentation: Integrated IT Service Management From Strategy to Implementing to User Adoption

CA World ’14 Presentation: Business Objective-Driven Service Management

CA World ’14 Presentation: New Strategies to Better Manage your Hardware and Software Assets

CA World ’14 Presentation:  Around the World With Service Management


Tuesday Tips, Other Tips and Helpful Information -


Exciting CA Service Management 14.1 now Generally Available

Archive and Purge Data.pdf

CA Service Management 14.1 Wiki

CA Service Management 14.1 is now GA

New CA SAM Catalogs (v. 3.5.8) Available

CA SAM 3.6.4 p5 has been released!

What's New in CA Service Management 14.1

Internet Explorer and compatible bit versions for BSI Active X Controls

Software Asset Management – Do It Right The First Time

HDI Research on ITSM Solutions

Modify Event Type fields

Creating manually the BSI Database on a Oracle.pdf

Data purge

TIP: Show the weighted response on a Risk Survey in Service Desk Manager

TIP: Attachments with lowercase extension can be Uploaded but not Viewed eg .PDF not .pdf

TIP: Multiple duplicates in pdm_webstat -d for Service Desk Manager 12.7

Linux manual creation of the Oracle BSI Database.pdf

How can you customize the BSI interface?


Last but by no means least! Thank you for being part of CA Communities. We certainly appreciate your active involvement and would like to use that channel to get your feedback about how we can improve the customer experience.

Please join CA Support team members Bill Loikets, Advisor, Engineering Program Management and J.J. Lovett, Director, Online Communities to learn how we will seek voice-of-the-customer input over the next 30 days. We will discuss existing and potentially new CA Support offerings.

Improving the Customer Experience - Potential New CA Support Offerings - Nov 20 @ 11:00 am EST


That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management discussions and make your voice heard!





Community Manager, IT Business Management