Layer7 Access Management

Tech Tip : CA Single Sign-On: WAMUI R12.52Sp2 not install as Windows service when install in D drive

By Karmeng posted 07-25-2016 01:20 AM

  

Issue

After install the adminui pre-req and the adminui installer, there were no Admin UI services installed in the Windows Services screen and the JBoss was not started. The WAMUI install path is D:\Program Files (x86)

 

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Environment:

R12.52SP2 on Windows 2012R2

 

Cause:
Folder created prior to enable 8dot3name has no short name set.
The shortname of D:\Program Files (x86) is not defined.
Enable the 8dot3name should have the shortname set if you create the folder after the enable 8dot3name.

If the folder was created prior to that enable, the short name is not defined.

You can check if short name set with dir /x command.

ie:

D:\>dir /x
Volume in drive D is New Volume
Volume Serial Number is 70DC-1E45

Directory of D:\

06/17/2016  12:53 PM    <DIR>          PROGRA~1     Program Files (x86)
07/11/2016  05:47 AM    <DIR>          PROGRA~3     Program FilesDisable
07/11/2016  05:49 AM    <DIR>          PROGRA~2     Program FilesEnable

 

Resolution:

1.

a) Enable 8dot3name

ie:

fsutil 8dot3name set D:\

b) Set short name using fsutil

ie:

fsutil file setshortname "D:\Program Files" PROGRA~1
fsutil file setshortname "D:\Program Files (x86)" PROGRA~2

c) Reinstall WAMUI

2.

a) Recreate the folder after enable 8dot3name for the drive

ie:

fsutil 8dot3name set D:\

b) Reinstall WAMUI

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