Clarity Service Management

What you may have missed in the CA Service Management Community! September 2015

By Christopher Hackett posted 10-12-2015 05:45 PM


Dear CA Service Management Community Member,


With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.

Upcoming Events

ITSM Maturity: The Panacea, the Reality, and the Journey - October 20 @1PM ET

Almost every IT shop claims that increasing their IT Service Management (ITSM) maturity is an important objective, but very few have gotten far down the road. What exactly is ITSM “maturity”? Is it the same for everyone? Is it truly attainable? How do we get there? And how do we measure our progress during the journey? Hear about models that measure ITSM maturity and where most organizations stand today. Get ideas about where you may focus to get some quick hits increasing your ITSM maturity. These questions and topics are explored in what will surely be a highly relevant and entertaining webcast by PINK Elephant’s George Spalding and CA Technologies’ Allen Houpt. Buckle your seatbelt and enjoy the ride to ITSM maturity; but, don’t ask “Are we there yet”?


Date: Tuesday, October 20th

Time:  10:00 AM PT / 1:00 PM ET / 6:00 PM GMT

Registration URL:

Did You Miss?

Back Dated Releases Are So 2013 – CA Service Management Upgrade Services - Recordings and Presentation

Let’s face it. Transitioning to a new version of a solution often takes a lower priority for business and IT stakeholders than daily operations. Because of this, you need a better way to understand and perform upgrades.  You also need upgrades to be easy, complete and at a low cost.

With CA’s latest Service Management Upgrade Services, you can upgrade seamlessly, leverage the latest features, thus gaining more value from your ITSM investment.

Strategies to help you with a seamless upgrade leading to:

  • Increased user satisfaction and adoption
  • Improved productivity for all employees
  • Easier administration
  • Reduced business risk
  • Less scheduled downtime/business impact
  • Better alignment with business objectives
  • Shorter time-to-value for new services

caw15-small.pngRegister Today!CA Service Management: Going Big at CA WorldWe have an action-packed Service Management agenda at CA World which is being held Nov 16th to Nov 20th in Las Vegas.  Customers, CA experts and industry analysts will present and engage in conversation about  ideas, trends, experiences and solutions that are fueling transformation in IT Service Management.  Here are some of the highlights:

  • Education Sessions:Topics and best practices covering process automation/workflow, reporting/dashboards, change and configuration, software asset management and more.
  • Case Studies: Customers speaking about driving ITSM maturity, user adoption, team approaches to ITSM, change/config management for agile ITSM, effective use of process automation in ITSM, and much more.
  • Technology & Market Sessions: CA ITSM leaders and industry analysts presenting ITSM trends and CA product vision, strategy and roadmaps.
  • Micro-sessions (Tech Talks): Focused, small-group sessions on topics including Knowledge Management, Mobility, ITIL and more.
  • Meet the Experts (Smart Bar): Access to CA product managers, SWAT resources, etc. for one-on-one discussions on ITSM and product topics of your choice.
  • Product Demos: Live demonstrations of current and near-term capabilities for CA Service Management solutions including service desk, self-service/catalog, asset management, reporting/dashboards, and more.
  • And the Fun Stuff: Concert performances by Sheryl Crow and Back Street Boy; Keynotes by Fareed Zakaria - host on CNN, author and columnist, and Steven Kotler - New York Times best-selling author, award-winning journalist and entrepreneur.

CA World - Service Management Program Guide

11 Reasons to head early to CA World '15: Deep dive ITSM sessions!

This is a great opportunity to do a deep dive on some aspects of the products that you have been using, or just to learn more about any of our solutions!

Great times were had in the WHAT’S THE CRAZIEST SERVICE TICKET YOU’VE EVER RECEIVED? competition! Winner to be announced soon!


Featured User

Community Member Spotlight for September - Timur Alimov

Once a month we'll shine our virtual spotlight on one of the CA Service Management community's members. It's just a fun, easy way for us to get to know one another a little bit beyond our work-related interactions here on the site. This month, we're featuring Timur Alimov Lead Specialist, JSOC Bashneft.


Thank you for all contributions to the CA Service Management community Timur!


CA Service Management

available worldwide

8am - 6pm

US Eastern Time

Additional Times May Apply


Tips and Helpful Information


Chat Transcript - CA Service Management Office Hours: A Live Online Chat (October 2015)

CA SDM - CA Service Desk - AHD Codes - Error

CA SDM - Configure the Tenancy Settings - Real video - 04 Minutes

AHD04759 Error - Output suppressed due to error

AHD04759 Error - c:\Program is not recognized as an internal or external command.

Before open a support issue - Environment Informations

Service Desk Manager Requires 8dot3 Filenames Enabled

Service Desk Manager 15 days Implementation

'The request failed with HTTP status 401: unauthorized' error  when trying to access a new install of APM 12.9 (Asset Portfolio Management)

Cannot Access CA ITAM Web Services - 500 Internal Server error or 404 File not found

CA SDM - Service Desk Install - instalación - instalação - インストール - Real Installation video using almost 50 minutes

Create activity notification and link to custom menubar activity

CA EEM Real Installation video using 04 minutes and 39 seconds

CA EEM Install - instalación - instalação - インストール

Apply PTF - Failed to copy - Access Denied (0x5) - the PTF has only been partially applied

CA Service Management - 14.1 - Backup and Restore  - database - MS SQL - How to do:

New CA SAM Catalogs (v. 4.0.4) are available in CA Service Management

Navigating to Authorize Users throws Error: Exception has been thrown by the target of an invocation

Help Us Tag Community Content -- and You Could Win

CA SDM::. Service Contracts

.NET Framework Setup Verification Tool User's Guide - Mirror

Service Desk assessment

AHD04759 Error - Access is denied

Macro on attached event in AA mode

Fixing <PDM_I18N> appearing in Scoreboards & Workflow Tasks after ITSM 14.1 C1.

SPEL API methods

AHD04415 ERROR:Expecting to be set as a hidden field on the previous page

CA SDM: GRLoader - Everthing you need to know - Loading Configuration Item

CA SDM Loading groups pdm_load

AHD04482: Security settings prevent this operation. - Everthing you need to load Configuration Itens

Logging into CA SAM, the following message is returned 'database is empty!'

Workflow for software compliance check between ITAM and SAM (2).pdf

CA SAM KPI Cron Jobs fail with the error, 'This process is already running and cannot be started more than once.'

Steps to repoint a BOXI Universe to a new MDB database

Creating an interface for employees to change your own contact_id (CA SDM internal password)

CA PAM - Database test fail - O teste não foi concluído com êxito. Verifique as configurações de banco de dados.

CA Tuesday Tips: Effects of doing Changes directly to NX_ROOT\bopcfg files

Create a Department

Chat Transcript - CA Service Management Office Hours: A Live Online Chat (September 2015)

How to sign up for CA Product Proactive Notifications

AHD05949 Unable to acquire a repository session file not uploaded

CA Process Automation 4.2 SP2 - Install Guide - Brazilian Portuguese Screenshots

Cron job process shuts down unexpectedly.docx

CA Asset Portfolio Manager - How to Read Data Import Logs

Can metering information be used with ARP data in CA SAM?

"Another User updated this record after it was loaded"  error while deleting an existing asset thru ITPAM workflow using APM Web Services



Top 10 Ideas


right click copy/paste87DELIVERED

Personalize views76UNDER REVIEW

Allow Classic Workflow for incidents and request74DELIVERED

IIS web server available for all SDM functionality.72UNDER REVIEW

Create GUI for GRLoader/ADT for CMDB68UNDER REVIEW

Development to QA to Production Promotion Utility64CURRENTLY PLANNED

Multiple file upload53DELIVERED

Extend pdm_load and pdm_userload functionality53UNDER REVIEW

Allow inactivity timeout be a role based setting rather than a global setting.52UNDER REVIEW

Direct paste of screenshots50UNDER REVIEW



That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management discussions and make your voice heard!





Community Manager, IT Business Management


union square.png

1 comment


10-20-2015 12:48 PM

Hi Chris_Hackett,


Thank you for picking, it`s useful.