Clarity Service Management

What you may have missed in the CA Service Management Community! January 2016

By Christopher Hackett posted 02-09-2016 04:49 PM


Dear CA Service Management Community Member,


With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.


Let your voice be heard! Product Management needs your input.


LAST CHANCE - CA Service Desk Manager Product Survey

Please take a moment and provide your feedback! Survey closes End of Day, February 12.

You may choose to leave your contact information or remain anonymous. The Product Management leadership team will review the survey results to create action plans designed to further improve the overall experience and value you receive from your investment with CA Technologies. Candid feedback from our customers is one of the most important tools we use to advise product development. In addition to product management, your feedback is immediately accessible by executive management teams who are always looking to improve your customer experience. All users are encouraged to participate.

CA Service Desk Manager Survey Link


Member Activity


Ask a Question, Get a Response - Unanswered Question? Offer a Solution (Feb 5 - Feb 12) 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!


Upcoming Events


CA Service Management Office Hours: A Live Online Chat (February 2016)

Have a question about CA Service Desk, ITAM and/or CA Service Catalog? Connect with CA Technologies technical experts to get answers via Office Hours for CA Service Management. Our team is here to help you get more out of your technology. Join us for one hour Thursday, February 11th @ 10 AM ET. NOTE - No audio is provided and all Q&A happens via online chat, making it a truly ‘fun’ event.


Meet CA Support Engineers


Meet CA Sr. Principal Support Engineer for Service Desk Manager: Jon Israel




Meet CA Support Engineer for Service Management: Alex Perretti




Thank you for all contributions to the CA Service Management community Jon and Alex!




CA Service Management

available worldwide

8am - 6pm

US Eastern Time

Additional Times May Apply

Tips and Helpful Information


IT Asset Manager (ITAM) – Asset Portfolio Management (APM) 14.1 Performance tweaks.

New CA SAM Catalogs (v. 4.1.9) are available in CA Service Management

Tip: Export Button and Multi-Tenancy

How to Mark Answers as Correct

CA Configuration Automation 12.8.3 is now supported with CA Service Desk Manager

NEW ITSM Blog: Moving IT Service Management to the 21st century

Community Hack - Mark Notifications as Unread


CA Asset Portfolio Management 14.1 - How to upgrade AMS to Tomcat 8 and JRE8

CA Service Management Office Hours: A Live Online Chat (February 2016)

Service Desk Manager 15 days Implementation

IT Service Management Process Maps

CA Service Management Process Maps

CA SDM - CA Service Desk - AHD Codes - Error

Today’s ITSM challenges require a full set of capabilities that are mobile ready. See full features for support analysts.

CA SDM CI - contracts  - conx -  ci_contract

Risk Survey form doesn't show the Scroll Bar.

Can software enable a diverse, agile society?

CA SDM Categories

SPEL: Register custom webengine OP

Improved autosuggest in lookup fields



spel for


Chat Transcript - CA Service Management Office Hours: A Live Online Chat (January 2016)

SPEL group_leader

AHD05949 Unable to acquire a repository session file not uploaded

RFP Number FQ15162 WMATA - CA SDM

Impact of Microsoft’s Announcement regarding End of Support for Internet Explorer 8, 9 and 10 with regards to CA Service Management

Loading Tenants - tenant ca_tenant inquilino


Top 10 Latest Ideas by Activity

Setting Property Values with Template2NEW

delete all ITAM logs8UNDER REVIEW

Single search for all ticket types including requests, incidents, problems, changes, and issues28NEW

Extension Field13UNDER REVIEW

Delete a Configuration5NEW

Limit the data importer rights12NEW

Default sort order of notes in ITAM10UNDER REVIEW

Link to APM asset from SDM15UNDER REVIEW

mobile reporting ability7UNDER REVIEW




That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management discussions and make your voice heard!





Community Manager, IT Business Management


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