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Meet CA Support Engineer for Infrastructure Manager - Richard Vernon

By Chris_Stallone posted 04-29-2016 03:55 PM

  

How long have you been at CA?  me.jpg

15 yrs

 

What was the career path that lead you here?

I was in the auto industry and needed a change, I had just bought my first computer, and it was a delight to play with, so I took some classes, and got a job at CA, and I've loved every minute of it since.

 

What product do you support?

Ehealth

Infrastructure Manager

Data Center Infrastructure Manager

CA Visual Infrastructure

 

What keeps you at CA?

My job is both fun and rewarding and the people I work with are awesome.

 

What is your passion outside of work? What do you like to do?

I love to play at landscaping in my yard.

Over the years I have planted many varieties of plants and shrubs.

All of which have died quite completely.

 

DSCF2232.JPG DSCF2234.JPG

 

What is your educational background?

Some college.

 

How has support changed since you started?

I have supported several products at CA over the years, and the whole process has really evolved.

we receive targeted timely training and the resources to build out our own labs and test environments and that makes it so much easier to support the products and in return makes the quality of the support we offer much higher.

 

Why should people be involved in the communities?

The communities allow people who are using the same products to share their experiences, and hopefully gain insight into how others use the products as well. This increases how effectively you can use the tools and allows you to leverage the experiences of others and accomplish your tasks faster and more efficiently.

 

Why should customers read Knowledge Articles?

Knowledge articles often will highlight a potential problem before it becomes an issue that requires you to take time away from your schedule. They can also provide great insights into innovative ways to accomplish complex goals using the tools you have in your hands.

 

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05-12-2016 03:01 PM

very well deserved!  Thanks for all you do for our community Rich_V