Internal messages control processing based on objects and their settings. Thus, checking their contents is of high importance.
Invalid messages which cancel a server processThe core of the component Automation Engine. Different types are available: communication, work and dialog processes, as well as nonstop processes. are intercepted and displayed in this area of the System OverviewThe UserInterface window that contains information about the Automation Engine system.. Your AE system is therefore protected since these messages do not affect the server processes.
Contact Automic Support; these messages are helpful for further analyses.
By default, the Automation EngineThis component drives an Automation Engine system and consists of different types of server processes. checks internal messages. On UNIX, this can have a negative impact on performance. The administrator can deactivate this functionPre-defined run book template in the Automation Engine. One single step only, e.g. Start Windows Service, Copy file,… with the parameter exception= in the Automation Engine's INI file.
Column |
Description |
---|---|
Message number |
Number of the message |
Status symbol |
Status of the message "1" - May be released after prior contact with Automic Support |
Occurrence time |
Time when the message was quarantined |
Reason for failure |
Additional information about the failure reason |
Replays |
|
XML Stream |
Message sections (if retrievable) for analysis |
The following steps are initiated if an invalid message has been detected:
The UserInterfaceThis is the Automation Engine's graphical user interface. [Formerly called the "Rich Client", "RichGUI" and "Dialog Client."] displays the symbol to authorized users if there are quarantine messages.
This area of the System Overview and the symbol in the UserInterface are only displayed when the User object or user groupA group of users who have a common profile of rights. A particular object type in the Automation Engine.
User groups are an organizing construct to help you better manage users because you can grant user groups access rights the same way that you grant various access rights to a single user. All users in the user group are automatically given those access rights. This makes managing users not only more efficient but also more secure because working with user groups gives you a better overview of what rights are assigned. has the privilege "Create diagnostic information" and a modification right for server processes. Obtain further information from your administrator.
Only release messages upon prior contact with Automic Support.
Highlight the message and open the context menu command "Release". A dialog opens in which trace options can be set. Select the server process to be used for reprocessing the message.
Only the primary work processIt is responsible for the execution of Automation Engine-internal tasks and work processes. executes PWP messages.
Specified trace options are deactivated after the execution attempt. If the message could be processed without failure, it remains in the listShows entities in a grid view but can be deleted with a context menu command.
The following actions are possible:
Command |
Description |
---|---|
Receipt |
Flags the message as noted The alarm statusThis represents the condition of a task (such as active, blocked, generating). shown at the upper right edge of the UserInterface is no longer shown when all invalid messages have been noted. |
Delete |
Removes a message from the list which could be reprocessed without failure |
Release |
Releases a taskAn executable object that is running. Tasks are also referred to as activities. which can then be reprocessed |
Show message |
Shows the message's internal technical information |
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