To prevent handling and display issues, make sure that ECCAbbreviation for the Enterprise Control Center users prepare their Internet browsers correctly.
You might experience the following browser problems. See the full descriptions and solutions below.
Problem: Can't unpin the ECC Message window
ECC messages appear in a separate window, which can also be pinned to the main pane of the ECC.
Solution: Disable pop-up blockers
To be able to unpin this message window, users have to disable pop-up blockers in their Internet browser.
Problem: Display distortions Retrieve latest stylesheet
If, after an ECC upgrade, you or your users notice display problems, like text being cut off on buttons, labels and links, this means that the Internet browser is not using the latest version of the ECC stylesheet. This happens because your browser hast stored a previous ECC stylesheet in its chache and continues to use it.
Solution: Empty cache
To solve this problem, empty the cache of the browser and loginAn Automation Engine object type that stores account credentials used by agents on target systems. to the ECC again. Your browser will now retrieve the latest ECC stylesheet. For instructions about emptying the cache, see the userIn the Automation Engine, a user is an instance of a User object, and generally the user is a specific person who works with Automic products. The User object is assigned a user ID and then a set of access rights to various parts of the Automation Engine system and product suite. These access rights come in the form of Automation Engine authorizations and privileges, Decision user roles and EventBase rights and ARA web application object rights. You can manage all these centrally in the ECC user management functions. See also, Unified user management. help for your internet browser. For example, for Microsoft Internet Explorer, you can do this by pressing Ctrl + F5.
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