INFO 08:07:01,340 1 Symantec.ServiceDesk.ModuleFramework.ModuleCatalog - Loading registered modules...
INFO 08:07:01,350 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Loading module [ServiceDeskCoreModule] from file [ServiceDeskCoreModule.xml] in assembly [ServiceDeskSetup, Version=7.5.1317.1, Culture=neutral, PublicKeyToken=null]...
DEBUG 08:07:01,353 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.DataServices]
DEBUG 08:07:01,353 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.AssetViewProject]
DEBUG 08:07:01,353 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.CategoryMigrationWizard]
DEBUG 08:07:01,356 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Legacy_Components]
DEBUG 08:07:01,356 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Legacy_Core]
DEBUG 08:07:01,356 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Legacy_NsEvents]
DEBUG 08:07:01,356 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Automation_Common]
DEBUG 08:07:01,356 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [SD_Data]
DEBUG 08:07:01,356 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Im_Core]
DEBUG 08:07:01,356 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Cm_Core]
DEBUG 08:07:01,356 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Licensing]
DEBUG 08:07:01,356 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Legacy_ReportFilters]
DEBUG 08:07:01,357 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_ReportFilters_Common]
DEBUG 08:07:01,357 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Automation_Common]
DEBUG 08:07:01,358 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Altiris.ServiceDesk.Data.ProblemTicket]
DEBUG 08:07:01,358 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [SD.DataTypesCore.Data.BlackList.BlackList]
DEBUG 08:07:01,365 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found application profile in module manifest [ServiceDeskSettings]
DEBUG 08:07:01,449 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found portal page in module manifest [Quick_Search]
DEBUG 08:07:01,451 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found portal page in module manifest [Home_Dashboard]
DEBUG 08:07:01,451 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found portal page in module manifest [Tasks_Dashboard]
DEBUG 08:07:01,451 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found portal page in module manifest [Tickets_Dashboard]
DEBUG 08:07:01,451 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found portal page in module manifest [Technician_Dashboard]
DEBUG 08:07:01,451 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found portal page in module manifest [Calendar]
DEBUG 08:07:01,452 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found report pack in module manifest [_016_Default]
DEBUG 08:07:01,452 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found report pack in module manifest [_015_Standard_Task_Reports]
DEBUG 08:07:01,458 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Pages.Home]
DEBUG 08:07:01,459 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Pages.Search]
DEBUG 08:07:01,459 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Pages.Tickets]
DEBUG 08:07:01,459 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Pages.Tasks]
DEBUG 08:07:01,459 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Pages.TechDashboard]
DEBUG 08:07:01,459 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Pages.Calendar]
DEBUG 08:07:01,459 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Categories.Administrative]
DEBUG 08:07:01,459 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Categories.It]
DEBUG 08:07:01,459 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Reports.Edit]
DEBUG 08:07:01,459 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Items.MigrateCategories]
DEBUG 08:07:01,462 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog category in module manifest [Administrative Services]
DEBUG 08:07:01,463 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog category in module manifest [IT Services]
DEBUG 08:07:01,464 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog entry in module manifest [HelpDesk 6 Category Migration Wizard]
INFO 08:07:01,471 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Loading module [ChangeManagementModule] from file [ChangeManagementModule.xml] in assembly [Symantec.ServiceDesk.Module.Cm, Version=7.5.1317.1, Culture=neutral, PublicKeyToken=null]...
DEBUG 08:07:01,472 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.ChangeManagementSimple]
DEBUG 08:07:01,472 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.ChangeManagementSimple.Request]
DEBUG 08:07:01,472 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.ChangeManagementSimple.Planning]
DEBUG 08:07:01,472 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.ChangeManagementSimple.CabManagement]
DEBUG 08:07:01,472 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.ChangeManagementSimple.TemplateManagement]
DEBUG 08:07:01,472 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.ChangeManagementSimple.Delegation]
DEBUG 08:07:01,472 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.ChangeManagementSimple.RelatedProcesses]
DEBUG 08:07:01,472 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.ChangeManagementSimple.Voting]
DEBUG 08:07:01,472 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_ChangeManagementSimple_Request (CHANGE-REQUEST)]
DEBUG 08:07:01,472 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_ChangeManagementSimple_Planning (CHANGE-PLANNING)]
DEBUG 08:07:01,472 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_ChangeManagementSimple_Delegation (CHANGE-DELEGATION)]
DEBUG 08:07:01,473 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Cm_Automation]
DEBUG 08:07:01,473 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Cm_Core]
DEBUG 08:07:01,473 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Cm_ReportFilters]
DEBUG 08:07:01,473 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Cm_Automation]
DEBUG 08:07:01,473 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Cm.Core.DataTypes.CabVote]
DEBUG 08:07:01,473 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Cm.Core.DataTypes.ChangeApprovalBoard]
DEBUG 08:07:01,473 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Cm.Core.DataTypes.ChangePlanTemplate]
DEBUG 08:07:01,473 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Cm.Core.DataTypes.ChangeTicket]
DEBUG 08:07:01,473 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Cm.Core.DataTypes.CmAssignment]
DEBUG 08:07:01,473 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Cm.Core.DataTypes.CmRelatedProcess]
DEBUG 08:07:01,473 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service icon in module manifest [icon_48_process_change]
DEBUG 08:07:01,473 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found application profile in module manifest [ServiceDeskSettings]
DEBUG 08:07:01,473 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnChangeReceived]
DEBUG 08:07:01,473 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnPlanningCompleted]
DEBUG 08:07:01,473 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnCabApproval]
DEBUG 08:07:01,473 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnPlanRejectedByCab]
DEBUG 08:07:01,473 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnImplementationDateReached]
DEBUG 08:07:01,473 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnImplementationCompleted]
DEBUG 08:07:01,474 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnRequestRejectedByCm]
DEBUG 08:07:01,474 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnImplementationPlanFailed]
DEBUG 08:07:01,474 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found portal page in module manifest [SD_Change_View]
DEBUG 08:07:01,474 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found portal page in module manifest [SD_Change_View_Basic]
DEBUG 08:07:01,474 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found report pack in module manifest [_020_Standard_Change_Management_Reports]
DEBUG 08:07:01,474 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found data profile in module manifest [Change Request and Plan Overview]
DEBUG 08:07:01,474 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found data profile in module manifest [Change Backout Plan Details]
DEBUG 08:07:01,474 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found data profile in module manifest [Change Implementation Plan Details]
DEBUG 08:07:01,474 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found data profile in module manifest [Change Test Plan Details]
DEBUG 08:07:01,474 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found process type in module manifest [Change Management]
DEBUG 08:07:01,475 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Items.RequestChange]
DEBUG 08:07:01,475 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Items.ManageCabs]
DEBUG 08:07:01,475 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Items.ManageChangeTemplates]
DEBUG 08:07:01,475 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Calendars.Changes]
DEBUG 08:07:01,475 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Reports.Run.Change]
DEBUG 08:07:01,475 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Pages.FullChangeView]
DEBUG 08:07:01,475 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Pages.BasicChangeView]
DEBUG 08:07:01,475 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found group in module manifest [Change Manager]
DEBUG 08:07:01,476 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found group in module manifest [Change Approvers]
DEBUG 08:07:01,476 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog entry in module manifest [Request Change]
DEBUG 08:07:01,476 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog entry in module manifest [Manage CABs]
DEBUG 08:07:01,476 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog entry in module manifest [Manage Change Templates]
INFO 08:07:01,476 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Loading module [IncidentManagementModule] from file [IncidentManagementModule.xml] in assembly [Symantec.ServiceDesk.Module.Im, Version=7.5.1317.1, Culture=neutral, PublicKeyToken=null]...
DEBUG 08:07:01,477 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.IncidentManagementSimple]
DEBUG 08:07:01,477 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.IncidentManagementSimple.EndUserRequest]
DEBUG 08:07:01,477 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.IncidentManagementSimple.Subtask]
DEBUG 08:07:01,477 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.IncidentManagementSimple.ServiceQueueManager]
DEBUG 08:07:01,477 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.IncidentManagementSimple.Classification]
DEBUG 08:07:01,477 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.IncidentManagementSimple.SubtaskTemplates]
DEBUG 08:07:01,477 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.IncidentManagementSimple.GroupClose]
DEBUG 08:07:01,477 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.IncidentManagementSimple.Reopen]
DEBUG 08:07:01,477 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.Email.InboundManagement]
DEBUG 08:07:01,477 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.Email.Monitor]
DEBUG 08:07:01,477 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.Remediation]
DEBUG 08:07:01,478 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.Feeder.TechnicianIncidentForms]
DEBUG 08:07:01,478 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.IncidentMigrationWizard]
DEBUG 08:07:01,478 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.MonitorMigratedIncidents]
DEBUG 08:07:01,478 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.CustomerSurvey]
DEBUG 08:07:01,478 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_CustomerSurvey (SERVICEDESK-SURVEY)]
DEBUG 08:07:01,478 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_Feeder_TechnicianIncidentForms (INCIDENT-FEEDERADVANCED)]
DEBUG 08:07:01,478 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_IncidentManagementSimple_Reopen (INCIDENT-REOPEN)]
DEBUG 08:07:01,478 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_Email_InboundManagement (SERVICEDESK-EMAILMGMT)]
DEBUG 08:07:01,478 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_Email_Monitor (SERVICEDESK-EMAILMON)]
DEBUG 08:07:01,478 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_IncidentManagementSimple_EndUserRequest (INCIDENT-REQUEST)]
DEBUG 08:07:01,478 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_IncidentManagementSimple_Classification (INCIDENT-RECLASSIFY)]
DEBUG 08:07:01,478 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_IncidentManagementSimple_Subtask (INCIDENT-SUBTASK)]
DEBUG 08:07:01,478 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Im_Core]
DEBUG 08:07:01,478 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Im_Automation]
DEBUG 08:07:01,478 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Im_Automation]
DEBUG 08:07:01,478 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Im_ReportFilters]
DEBUG 08:07:01,478 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Im.Core.DataTypes.IncidentTicket]
DEBUG 08:07:01,478 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Im.Core.DataTypes.IncidentTemplate]
DEBUG 08:07:01,478 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Im.Core.DataTypes.ServiceQueue]
DEBUG 08:07:01,478 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Im.Core.DataTypes.ServiceQueueGroupMap]
DEBUG 08:07:01,478 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Im.Core.DataTypes.SubTaskAssignment]
DEBUG 08:07:01,478 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Im.Core.DataTypes.SubTaskTemplate]
DEBUG 08:07:01,478 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Im.Core.DataTypes.Hd6MigratedIncident]
DEBUG 08:07:01,478 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Im.Core.DataTypes.CustomerSurvey]
DEBUG 08:07:01,478 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service icon in module manifest [icon_48_process_incident]
DEBUG 08:07:01,478 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found application profile in module manifest [ServiceDeskSettings]
DEBUG 08:07:01,479 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnIncidentReceived]
DEBUG 08:07:01,479 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnTicketAssigned]
DEBUG 08:07:01,479 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnOwnershipChanged]
DEBUG 08:07:01,479 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnTicketEdited]
DEBUG 08:07:01,479 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnTicketResolved]
DEBUG 08:07:01,479 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnResolutionVerified]
DEBUG 08:07:01,479 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnVerificationTimeout]
DEBUG 08:07:01,479 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnTicketClosed]
DEBUG 08:07:01,479 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnTicketReopened]
DEBUG 08:07:01,479 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnTicketPlacedOnHold]
DEBUG 08:07:01,479 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnTicketRemovedFromHold]
DEBUG 08:07:01,479 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnAnySlaMissed]
DEBUG 08:07:01,479 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnAnySlaCompletedLate]
DEBUG 08:07:01,479 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found portal page in module manifest [SD_Incident_View]
DEBUG 08:07:01,479 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found portal page in module manifest [SD_Incident_View_Basic]
DEBUG 08:07:01,479 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found report pack in module manifest [_018_Standard_Incident_Management_Reports]
DEBUG 08:07:01,479 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found data profile in module manifest [Incident Request Profile]
DEBUG 08:07:01,479 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found data profile in module manifest [Customer Survey Results]
DEBUG 08:07:01,480 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found process type in module manifest [Incident Management]
DEBUG 08:07:01,480 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Items.ReportIncident]
DEBUG 08:07:01,480 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Items.ManageServiceQueues]
DEBUG 08:07:01,480 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Items.ManageTaskTemplates]
DEBUG 08:07:01,480 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Items.AdvancedIncident]
DEBUG 08:07:01,480 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Reports.Run.Incident]
DEBUG 08:07:01,480 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Pages.FullIncidentView]
DEBUG 08:07:01,480 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Pages.BasicIncidentView]
DEBUG 08:07:01,480 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Items.Hd6Migration]
DEBUG 08:07:01,480 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found group in module manifest [Service Managers]
DEBUG 08:07:01,480 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found group in module manifest [Support]
DEBUG 08:07:01,480 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog entry in module manifest [Report Incident]
DEBUG 08:07:01,480 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog entry in module manifest [Manage Incident Service Queues]
DEBUG 08:07:01,480 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog entry in module manifest [Resolve/Close Multiple Incidents]
DEBUG 08:07:01,480 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog entry in module manifest [Manage Incident Subtask Templates]
DEBUG 08:07:01,480 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog entry in module manifest [Submit Incident (Advanced)]
DEBUG 08:07:01,480 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog entry in module manifest [Migrate Helpdesk 6 Incidents]
DEBUG 08:07:01,481 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found data mapping in module manifest [Impact/Urgency Matrix]
DEBUG 08:07:01,481 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found data mapping in module manifest [Routing Table: Location]
DEBUG 08:07:01,481 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found data mapping in module manifest [Routing Table: Classification]
INFO 08:07:01,481 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Loading module [ProblemManagementModule] from file [ProblemManagementModule.xml] in assembly [Symantec.ServiceDesk.Module.Pm, Version=7.5.1317.1, Culture=neutral, PublicKeyToken=null]...
DEBUG 08:07:01,482 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.Feeder.ProblemCreation]
DEBUG 08:07:01,482 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.ProblemManagement]
DEBUG 08:07:01,482 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_Feeder_ProblemCreation (PROBLEM-CREATION)]
DEBUG 08:07:01,482 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_ProblemManagement (PROBLEM-MGMT)]
DEBUG 08:07:01,482 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Pm_Core]
DEBUG 08:07:01,482 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service icon in module manifest [icon_48_process_problem]
DEBUG 08:07:01,482 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found application profile in module manifest [ServiceDeskSettings]
DEBUG 08:07:01,482 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found report pack in module manifest [_004_Standard_Problem_Management_Reports]
DEBUG 08:07:01,482 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Items.ReportProblem]
DEBUG 08:07:01,482 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Reports.Run.Problem]
DEBUG 08:07:01,482 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found group in module manifest [Problem Analysts]
DEBUG 08:07:01,482 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found group in module manifest [Problem Reviewers]
DEBUG 08:07:01,482 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog entry in module manifest [Report a Problem]
INFO 08:07:01,482 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Loading module [KnowledgeBaseModule] from file [KnowledgeBaseModule.xml] in assembly [Symantec.ServiceDesk.Module.Kb, Version=7.5.1317.1, Culture=neutral, PublicKeyToken=null]...
DEBUG 08:07:01,483 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.Feeder.KnowledgeBase]
DEBUG 08:07:01,483 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.KBSubmission]
DEBUG 08:07:01,483 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.KBMigrationWizard]
DEBUG 08:07:01,483 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.KBMigrationProcess]
DEBUG 08:07:01,483 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.KnowledgeBaseSearch]
DEBUG 08:07:01,483 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.BulletinBoardEntry]
DEBUG 08:07:01,483 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.NotifyGroupsOnArticleCreation]
DEBUG 08:07:01,483 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_Feeder_KnowledgeBase (KB-SUBMIT)]
DEBUG 08:07:01,483 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_BulletinBoardEntry (KB-BBENTRY)]
DEBUG 08:07:01,483 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_NotifyGroupsOnArticleCreation (KB-NOTIFY)]
DEBUG 08:07:01,483 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_KBSubmission (KB-SUBMIT)]
DEBUG 08:07:01,483 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service icon in module manifest [icon_48_process_kb]
DEBUG 08:07:01,483 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found application profile in module manifest [ServiceDeskSettings]
DEBUG 08:07:01,483 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found process type in module manifest [Incident Management]
DEBUG 08:07:01,483 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Items.SubmitKb]
DEBUG 08:07:01,483 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Items.MigrateKb]
DEBUG 08:07:01,483 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found group in module manifest [KB Approvers]
DEBUG 08:07:01,483 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found group in module manifest [KB Editors]
DEBUG 08:07:01,483 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog entry in module manifest [Submit Knowledge Base Entry]
DEBUG 08:07:01,484 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog entry in module manifest [Migrate KB Articles from HelpDesk 6.5]
INFO 08:07:01,484 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Loading module [ActiveDirectoryServicesModule] from file [ActiveDirectoryServicesModule.xml] in assembly [Symantec.ServiceDesk.Module.Ad, Version=7.5.1317.1, Culture=neutral, PublicKeyToken=null]...
DEBUG 08:07:01,484 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.RequestAccessToNetworkShare]
DEBUG 08:07:01,484 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.ResetPassword]
DEBUG 08:07:01,484 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_RequestAccessToNetworkShare (AD-REQUESTACCESS)]
DEBUG 08:07:01,484 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_ResetPassword (AD-RESETPWD)]
DEBUG 08:07:01,484 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found application profile in module manifest [ServiceDeskSettings]
DEBUG 08:07:01,484 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Service.Items.NetworkShare]
DEBUG 08:07:01,484 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Service.Items.ResetPassword]
DEBUG 08:07:01,484 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog entry in module manifest [Request Access to Network Share]
DEBUG 08:07:01,484 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog entry in module manifest [Reset Password]
INFO 08:07:01,565 1 Symantec.ServiceDesk.Installation.Core.ProgramCatalog - Found setup program [ConfigurationProgram] but it is marked as disabled
INFO 08:07:01,565 1 Symantec.ServiceDesk.Installation.Core.ProgramCatalog - Found setup program [DiagnosticProgram]. Registering...
INFO 08:07:01,565 1 Symantec.ServiceDesk.Installation.Core.ProgramCatalog - Found setup program [WorkflowInstallProgram]. Registering...
INFO 08:07:01,565 1 Symantec.ServiceDesk.Installation.Core.ProgramCatalog - Found setup program [InstallationProgram]. Registering...
INFO 08:07:01,566 1 Symantec.ServiceDesk.Installation.Core.ProgramCatalog - Sorting programs by stated order...
INFO 08:07:01,615 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [HomePage.xaml]...
INFO 08:07:11,356 1 Symantec.ServiceDesk.Installation.App - Checking prerequisites prior to starting setup program [Run System Diagnostic]
INFO 08:07:11,360 4 Symantec.ServiceDesk.Installation.Core.SetupProgram - Checking prerequisites for program [DiagnosticProgram]
INFO 08:07:11,363 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [28] with description [Runtime Database Connection]
INFO 08:07:11,376 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectPmDatabaseConnection - Setting database connection for this install session to [Data Source=sdserv\sdsql;Initial Catalog=ProcessManager;Integrated Security=True;Pooling=True;Connect Timeout=30]...
INFO 08:07:11,378 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectPmDatabaseConnection - Setting database connection for application runtime to [Data Source=sdserv\sdsql;Initial Catalog=ProcessManager;Integrated Security=True;Pooling=True;Connect Timeout=30]...
INFO 08:07:11,379 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [28]. Return message is [Using windows authentication]
INFO 08:07:11,379 4 Symantec.ServiceDesk.Installation.Core.SetupProgram - Prerequisites passed for program [DiagnosticProgram]
INFO 08:07:11,380 1 Symantec.ServiceDesk.Installation.App - Prerequisites met. Starting setup program [Run System Diagnostic]
INFO 08:07:11,381 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [Programs/Diagnostic/RuntimeAccountSetupPage.xaml]...
INFO 08:07:21,730 4 Symantec.ServiceDesk.Installation.Programs.Diagnostic.RuntimeAccountSetupPage - Preparing to impersonate user [cimcorp\bcosta] for runtime database account test...
INFO 08:07:21,778 4 Symantec.ServiceDesk.Installation.Programs.Diagnostic.RuntimeAccountSetupPage - Beginning server connection test. Connection string is [Data Source = sdserv\sdsql; Initial Catalog=master;Integrated Security=SSPI;Pooling=true;Connection Timeout=10]
INFO 08:07:21,778 4 Symantec.Foundations.Core.Integration.ConnectionProfile - Connecting to endpoint [sdserv\sdsql:1433]...
INFO 08:07:21,807 1 Symantec.ServiceDesk.Installation.Programs.Diagnostic.RuntimeAccountSetupPage - Connection test was successful.
INFO 08:07:23,061 4 Symantec.ServiceDesk.Installation.Programs.Diagnostic.RuntimeAccountSetupPage - Preparing to impersonate user [cimcorp\bcosta] for runtime database account test...
INFO 08:07:23,115 4 Symantec.ServiceDesk.Installation.Programs.Diagnostic.RuntimeAccountSetupPage - Beginning server connection test. Connection string is [Data Source = sdserv\sdsql; Initial Catalog=master;Integrated Security=SSPI;Pooling=true;Connection Timeout=10]
INFO 08:07:23,115 4 Symantec.Foundations.Core.Integration.ConnectionProfile - Connecting to endpoint [sdserv\sdsql:1433]...
INFO 08:07:23,118 1 Symantec.ServiceDesk.Installation.Programs.Diagnostic.RuntimeAccountSetupPage - Connection test was successful.
INFO 08:07:23,118 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [/Programs/Diagnostic/DiagnosticPage.xaml]...
INFO 08:07:23,140 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found system check [DetectApplicationProfileIsValid]
INFO 08:07:23,140 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found system check [DetectPmDatabaseConnection]
INFO 08:07:23,140 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found system check [DetectPortalConnection]
INFO 08:07:23,140 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found system check [DetectPortalSessionQueue]
INFO 08:07:23,140 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found system check [DetectServiceDeskIsInstalled]
INFO 08:07:23,140 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found system check [DetectServiceDeskIsLicensed]
INFO 08:07:23,141 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found system check [DetectSmpConnection]
INFO 08:07:23,141 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found system check [DetectTimeoutsAndEscalations]
INFO 08:07:23,141 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found system check [DetectWorkflowPersistenceQueue]
INFO 08:07:23,141 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found system check [DetectServiceDeskCoreLibraries]
INFO 08:07:23,141 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found system check [DetectIfWorkflowPortalIsInstalled]
INFO 08:07:23,141 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found system check [DetectIfWorkflowServerIsInstalled]
INFO 08:07:23,141 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found system check [DetectWorkflowCoreService]
INFO 08:07:23,144 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [5] with description [Workflow Server]
INFO 08:07:23,147 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowServerIsInstalled - Checking product version from registry...
INFO 08:07:23,148 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowServerIsInstalled - Product version in registry is [7.5.472.2000]. Required version is [7.5.0]
DEBUG 08:07:23,153 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowServerIsInstalled - Setting WorkflowServerIsInstalled to true
INFO 08:07:23,162 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [5]. Return message is [OK]
INFO 08:07:23,162 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - System check [5] completed ok
INFO 08:07:23,162 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [8] with description [SMP Connection]
INFO 08:07:23,344 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectSmpConnection - Found existing default connection profile with endpoint [sdserv.cimcorp.com.br]
INFO 08:07:23,349 4 Symantec.Foundations.Core.Integration.ConnectionProfile - Connecting to endpoint [sdserv.cimcorp.com.br:80]...
INFO 08:07:23,349 4 Symantec.Foundations.Core.Integration.HttpConnectionProfile - Sending web request to endpoint [sdserv.cimcorp.com.br] for path [altiris/servicedesk/licensing.asmx]...
INFO 08:07:23,413 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [8]. Return message is [OK]
INFO 08:07:23,413 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - System check [8] completed ok
INFO 08:07:23,413 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [10] with description [Workflow core service]
INFO 08:07:23,415 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowServerIsInstalled - Checking if workflow core service is running...
INFO 08:07:23,416 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [10]. Return message is [OK]
INFO 08:07:23,416 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - System check [10] completed ok
INFO 08:07:23,416 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [15] with description [Workflow Persistence Queue]
INFO 08:07:23,457 4 Symantec.Foundations.Core.Integration.ConnectionProfile - Connecting to endpoint [sdserv\sdsql:1433]...
INFO 08:07:23,460 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [15]. Return message is [OK]
INFO 08:07:23,460 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - System check [15] completed ok
INFO 08:07:23,460 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [20] with description [Timeouts and Escalations Processing]
INFO 08:07:23,461 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [20]. Return message is [Timeouts and Escalations are enabled]
INFO 08:07:23,461 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - System check [20] completed ok
INFO 08:07:23,461 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [25] with description [ProcessManager Portal]
INFO 08:07:23,462 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowPortalIsInstalled - Looking up ProcessManager product install directory from registry
INFO 08:07:23,462 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowPortalIsInstalled - ProcessManager product install directory is [ProcessManager]
INFO 08:07:23,462 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowPortalIsInstalled - Looking up Process Manager virtual directory name from registry
INFO 08:07:23,559 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowPortalIsInstalled - ProcessManager portal physical and virtual directories were discovered
INFO 08:07:23,559 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [25]. Return message is [OK]
INFO 08:07:23,559 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - System check [25] completed ok
INFO 08:07:23,559 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [28] with description [Runtime Database Connection]
INFO 08:07:23,560 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [28]. Return message is [Using windows authentication]
INFO 08:07:23,560 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - System check [28] completed ok
INFO 08:07:23,561 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [30] with description [ProcessManager Session Persistence]
INFO 08:07:23,834 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [30]. Return message is [Using File persistence]
INFO 08:07:23,835 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - System check [30] completed ok
INFO 08:07:23,835 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [30] with description [Workflow Server to ProcessManager Portal Connection]
INFO 08:07:29,426 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [30]. Return message is [OK]
INFO 08:07:29,426 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - System check [30] completed ok
INFO 08:07:29,426 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [35] with description [ServiceDesk Core]
INFO 08:07:29,428 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectServiceDeskIsInstalled - Checking product version from registry...
INFO 08:07:29,428 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectServiceDeskIsInstalled - Product version in registry is [0.0.0.0].
INFO 08:07:29,429 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [35]. Return message is [ServiceDesk is not installed]
WARN 08:07:29,429 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - System check [35] failed and the impact level is FATAL
INFO 08:07:29,429 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Completed system readiness checks with status of [ActionRequired]
INFO 08:07:38,811 1 Symantec.ServiceDesk.Installation.App - Checking prerequisites prior to starting setup program [Install, Repair or Remove ServiceDesk]
INFO 08:07:38,812 4 Symantec.ServiceDesk.Installation.Core.SetupProgram - Checking prerequisites for program [InstallationProgram]
INFO 08:07:38,813 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [5] with description [Workflow Server]
INFO 08:07:38,813 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowServerIsInstalled - Checking product version from registry...
INFO 08:07:38,813 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowServerIsInstalled - Product version in registry is [7.5.472.2000]. Required version is [7.5.0]
DEBUG 08:07:38,813 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowServerIsInstalled - Setting WorkflowServerIsInstalled to true
INFO 08:07:38,817 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [5]. Return message is [OK]
INFO 08:07:38,817 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [25] with description [ProcessManager Portal]
INFO 08:07:38,817 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowPortalIsInstalled - Looking up ProcessManager product install directory from registry
INFO 08:07:38,817 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowPortalIsInstalled - ProcessManager product install directory is [ProcessManager]
INFO 08:07:38,817 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowPortalIsInstalled - Looking up Process Manager virtual directory name from registry
INFO 08:07:38,871 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowPortalIsInstalled - ProcessManager portal physical and virtual directories were discovered
INFO 08:07:38,871 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [25]. Return message is [OK]
INFO 08:07:38,871 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [30] with description [Workflow Server to ProcessManager Portal Connection]
INFO 08:07:38,871 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [30]. Return message is [OK]
INFO 08:07:38,871 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [28] with description [Runtime Database Connection]
INFO 08:07:38,872 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [28]. Return message is [Using windows authentication]
INFO 08:07:38,872 4 Symantec.ServiceDesk.Installation.Core.SetupProgram - Prerequisites passed for program [InstallationProgram]
INFO 08:07:38,873 1 Symantec.ServiceDesk.Installation.App - Prerequisites met. Starting setup program [Install, Repair or Remove ServiceDesk]
INFO 08:07:38,873 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [Programs/Installation/InstallationStartPage.xaml]...
INFO 08:07:38,886 4 Symantec.ServiceDesk.Installation.Programs.Installation.InstallationStartPage - Checking ServiceDesk installation status prior to rendering program path options...
INFO 08:07:38,886 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [35] with description [ServiceDesk Core]
INFO 08:07:38,886 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectServiceDeskIsInstalled - Checking product version from registry...
INFO 08:07:38,886 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectServiceDeskIsInstalled - Product version in registry is [0.0.0.0].
INFO 08:07:38,886 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [35]. Return message is [ServiceDesk is not installed]
INFO 08:07:38,889 1 Symantec.ServiceDesk.Installation.Programs.Installation.InstallationStartPage - Auto-navigating to license check page since ServiceDesk is not currently installed (No reason to show uninstall option)
INFO 08:07:38,889 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [Programs/Installation/LicenseCheckPage.xaml]...
INFO 08:07:43,338 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [Programs/Installation/ModuleSelectionPage.xaml]...
INFO 08:07:43,349 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [35] with description [ServiceDesk Core]
INFO 08:07:43,349 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectServiceDeskIsInstalled - Checking product version from registry...
INFO 08:07:43,349 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectServiceDeskIsInstalled - Product version in registry is [0.0.0.0].
INFO 08:07:43,350 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [35]. Return message is [ServiceDesk is not installed]
INFO 08:08:06,249 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [Programs/Installation/SmpSelectionPage.xaml]...
INFO 08:08:15,377 1 Symantec.ServiceDesk.Installation.Programs.Installation.SmpSelectionPage - Starting test of connection profile with endpoint address [sdserv.cimcorp.com.br]
INFO 08:08:15,380 8 Symantec.Foundations.Core.Integration.ConnectionProfile - Connecting to endpoint [sdserv.cimcorp.com.br:80]...
INFO 08:08:15,380 8 Symantec.Foundations.Core.Integration.HttpConnectionProfile - Sending web request to endpoint [sdserv.cimcorp.com.br] for path [altiris/servicedesk/licensing.asmx]...
INFO 08:08:15,417 1 Symantec.ServiceDesk.Installation.Programs.Installation.SmpSelectionPage - User initiated test of connection to [sdserv.cimcorp.com.br] succeeded.
INFO 08:08:16,632 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [Programs/Installation/MailSettingsPage.xaml]...
INFO 08:08:16,671 8 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [55] with description [ServiceDesk Configuration Settings]
DEBUG 08:08:16,676 8 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching data profile [4811A757-6FA3-4759-822B-86611331CF85]...
INFO 08:08:17,267 8 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [55]. Return message is [ServiceDeskSettings profile was not found]
INFO 08:08:31,907 8 Symantec.Foundations.Core.Integration.ConnectionProfile - Connecting to endpoint [tmkexc01.cimcorp.com.br:25]...
INFO 08:09:05,713 8 Symantec.Foundations.Core.Integration.ConnectionProfile - Connecting to endpoint [pop.cimcorp.com.br:110]...
WARN 08:09:05,718 8 Symantec.Foundations.Core.Integration.ConnectionProfile - Connection to endpoint failed: Username was not accepted by the server
INFO 08:09:06,456 8 Symantec.Foundations.Core.Integration.ConnectionProfile - Connecting to endpoint [pop.cimcorp.com.br:110]...
WARN 08:09:06,459 8 Symantec.Foundations.Core.Integration.ConnectionProfile - Connection to endpoint failed: Username was not accepted by the server
INFO 08:09:07,081 8 Symantec.Foundations.Core.Integration.ConnectionProfile - Connecting to endpoint [pop.cimcorp.com.br:110]...
WARN 08:09:07,083 8 Symantec.Foundations.Core.Integration.ConnectionProfile - Connection to endpoint failed: Username was not accepted by the server
INFO 08:09:10,010 8 Symantec.Foundations.Core.Integration.ConnectionProfile - Connecting to endpoint [pop.cimcorp.com.br:143]...
INFO 08:09:11,944 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [Programs/Installation/AdditionalOptionsPage.xaml]...
INFO 08:09:11,966 8 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [55] with description [ServiceDesk Configuration Settings]
DEBUG 08:09:11,966 8 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching data profile [4811A757-6FA3-4759-822B-86611331CF85]...
INFO 08:09:11,972 8 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [55]. Return message is [ServiceDeskSettings profile was not found]
INFO 08:09:29,350 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [Programs/Installation/InstallServiceDeskPage.xaml]...
INFO 08:09:31,155 8 Symantec.ServiceDesk.Installation.Programs.Installation.InstallServiceDeskPage - Calling SetupEngine to perform ServiceDesk installation...
INFO 08:09:31,165 8 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found install step [CreateAutomationRulesetsStep]
INFO 08:09:31,165 8 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found install step [CreateDataMappingsStep]
INFO 08:09:31,165 8 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found install step [CreateDataProfilesStep]
INFO 08:09:31,166 8 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found install step [CreateGroupsAndPermissionsStep]
INFO 08:09:31,166 8 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found install step [CreateProcessTypeActionsStep]
INFO 08:09:31,166 8 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found install step [CreateSchemaStep]
INFO 08:09:31,166 8 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found install step [DeployCoreLibrariesStep]
INFO 08:09:31,166 8 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found install step [DeployProjectInstallersStep]
INFO 08:09:31,166 8 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found install step [DeployProjectPackagesStep]
INFO 08:09:31,167 8 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found install step [ExecuteProjectInstallersStep]
INFO 08:09:31,167 8 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found install step [InstallAppSettingsStep]
INFO 08:09:31,167 8 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found install step [InstallCalendarsStep]
INFO 08:09:31,167 8 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found install step [PublishPagesInstallStep]
INFO 08:09:31,167 8 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found install step [PublishReportsStep]
INFO 08:09:31,167 8 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found install step [PublishServiceIconsStep]
INFO 08:09:31,167 8 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found install step [RunModulePostInstallCodeStep]
INFO 08:09:31,168 8 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found install step [SetupHierarchyDataStep]
INFO 08:09:31,168 8 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found install step [SetupServiceCatalogStep]
INFO 08:09:31,168 8 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found install step [SetupSlaStep]
INFO 08:09:31,168 8 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found install step [UpdateDefaultSmpConnectionStep]
INFO 08:09:31,168 8 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found install step [UpdatePortalMasterSettingsStep]
INFO 08:09:31,168 8 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found install step [UpdateRegistryStep]
INFO 08:09:31,169 8 Symantec.ServiceDesk.Installation.Core.SetupEngine - Sorting install steps by stated order...
INFO 08:09:31,171 8 Symantec.ServiceDesk.ModuleFramework.LocalServer - Stopping Workflow core service...
INFO 08:09:31,195 8 Symantec.ServiceDesk.ModuleFramework.LocalServer - Stopping IIS...
INFO 08:09:34,445 8 Symantec.ServiceDesk.Installation.Core.InstallStep - Executing install step [0]: [Installing ServiceDesk core libraries...]
INFO 08:09:34,448 8 Symantec.ServiceDesk.Installation.InstallSteps.DeployCoreLibrariesStep - Installing core libraries for [ServiceDesk Core]...
DEBUG 08:09:34,459 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [Symantec.ServiceDesk.Legacy.Components.dll] to C:\Program Files\Symantec\Workflow\Shared\customlib\Symantec.ServiceDesk.Legacy.Components.dll...
DEBUG 08:09:34,486 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [Symantec.ServiceDesk.Legacy.Core.dll] to C:\Program Files\Symantec\Workflow\Shared\customlib\Symantec.ServiceDesk.Legacy.Core.dll...
DEBUG 08:09:34,500 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [Symantec.ServiceDesk.Legacy.NsEvents.dll] to C:\Program Files\Symantec\Workflow\Shared\customlib\Symantec.ServiceDesk.Legacy.NsEvents.dll...
DEBUG 08:09:34,513 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [Symantec.ServiceDesk.Automation.Common.dll] to C:\Program Files\Symantec\Workflow\Shared\customlib\Symantec.ServiceDesk.Automation.Common.dll...
DEBUG 08:09:34,523 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [SD.Data.dll] to C:\Program Files\Symantec\Workflow\Shared\customlib\SD.Data.dll...
DEBUG 08:09:34,533 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [Symantec.ServiceDesk.Im.Core.dll] to C:\Program Files\Symantec\Workflow\Shared\customlib\Symantec.ServiceDesk.Im.Core.dll...
DEBUG 08:09:34,546 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [Symantec.ServiceDesk.Cm.Core.dll] to C:\Program Files\Symantec\Workflow\Shared\customlib\Symantec.ServiceDesk.Cm.Core.dll...
DEBUG 08:09:34,558 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [Symantec.ServiceDesk.Legacy.ReportFilters.dll] to C:\Program Files\Symantec\Workflow\ProcessManager\Plugins\Symantec.ServiceDesk.Legacy.ReportFilters.dll...
DEBUG 08:09:34,571 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [Symantec.ServiceDesk.ReportFilters.Common.dll] to C:\Program Files\Symantec\Workflow\ProcessManager\Plugins\Symantec.ServiceDesk.ReportFilters.Common.dll...
DEBUG 08:09:34,581 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [Symantec.ServiceDesk.Automation.Common.dll] to C:\Program Files\Symantec\Workflow\ProcessManager\Plugins\Rules\Symantec.ServiceDesk.Automation.Common.dll...
INFO 08:09:34,586 8 Symantec.ServiceDesk.Installation.InstallSteps.DeployCoreLibrariesStep - Installing core libraries for [Change Management]...
DEBUG 08:09:34,681 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [Symantec.ServiceDesk.Cm.Automation.dll] to C:\Program Files\Symantec\Workflow\Shared\customlib\Symantec.ServiceDesk.Cm.Automation.dll...
DEBUG 08:09:34,691 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [Symantec.ServiceDesk.Cm.Core.dll] to C:\Program Files\Symantec\Workflow\Shared\customlib\Symantec.ServiceDesk.Cm.Core.dll...
DEBUG 08:09:34,702 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [Symantec.ServiceDesk.Cm.ReportFilters.dll] to C:\Program Files\Symantec\Workflow\ProcessManager\Plugins\Symantec.ServiceDesk.Cm.ReportFilters.dll...
DEBUG 08:09:34,712 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [Symantec.ServiceDesk.Cm.Automation.dll] to C:\Program Files\Symantec\Workflow\ProcessManager\Plugins\Rules\Symantec.ServiceDesk.Cm.Automation.dll...
INFO 08:09:34,718 8 Symantec.ServiceDesk.Installation.InstallSteps.DeployCoreLibrariesStep - Installing core libraries for [Incident Management]...
DEBUG 08:09:34,812 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [Symantec.ServiceDesk.Im.Core.dll] to C:\Program Files\Symantec\Workflow\Shared\customlib\Symantec.ServiceDesk.Im.Core.dll...
DEBUG 08:09:34,823 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [Symantec.ServiceDesk.Im.Automation.dll] to C:\Program Files\Symantec\Workflow\Shared\customlib\Symantec.ServiceDesk.Im.Automation.dll...
DEBUG 08:09:34,834 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [Symantec.ServiceDesk.Im.Automation.dll] to C:\Program Files\Symantec\Workflow\ProcessManager\Plugins\Rules\Symantec.ServiceDesk.Im.Automation.dll...
DEBUG 08:09:34,844 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [Symantec.ServiceDesk.Im.ReportFilters.dll] to C:\Program Files\Symantec\Workflow\ProcessManager\Plugins\Symantec.ServiceDesk.Im.ReportFilters.dll...
INFO 08:09:34,849 8 Symantec.ServiceDesk.Installation.InstallSteps.DeployCoreLibrariesStep - Installing core libraries for [Problem Management]...
DEBUG 08:09:34,943 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [Symantec.ServiceDesk.Pm.Core.dll] to C:\Program Files\Symantec\Workflow\Shared\customlib\Symantec.ServiceDesk.Pm.Core.dll...
INFO 08:09:34,947 8 Symantec.ServiceDesk.Installation.InstallSteps.DeployCoreLibrariesStep - Installing core libraries for [Knowledge Base Management]...
INFO 08:09:34,947 8 Symantec.ServiceDesk.Installation.InstallSteps.DeployCoreLibrariesStep - Installing core libraries for [Active Directory Self Service Catalog]...
INFO 08:09:34,948 8 Symantec.ServiceDesk.Installation.Core.SetupEngine - Install step [0] succeeded
INFO 08:09:34,948 8 Symantec.ServiceDesk.Installation.Core.InstallStep - Executing install step [1]: [Publishing report packs to Process Manager...]
INFO 08:09:34,951 8 Symantec.ServiceDesk.Installation.InstallSteps.DeployCoreLibrariesStep - Publishing report packs for module [ServiceDesk Core]...
DEBUG 08:09:34,951 8 Symantec.ServiceDesk.Installation.InstallSteps.DeployCoreLibrariesStep - Installing report pack [_016_Default]...
DEBUG 08:09:34,998 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [016.Default.reports] to C:\Program Files\Symantec\Workflow\ProcessManager\SQL\Reports\016.Default.reports...
DEBUG 08:09:35,001 8 Symantec.ServiceDesk.Installation.InstallSteps.DeployCoreLibrariesStep - Installing report pack [_015_Standard_Task_Reports]...
DEBUG 08:09:35,055 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [015.Standard.Task.Reports.reports] to C:\Program Files\Symantec\Workflow\ProcessManager\SQL\Reports\015.Standard.Task.Reports.reports...
INFO 08:09:35,058 8 Symantec.ServiceDesk.Installation.InstallSteps.DeployCoreLibrariesStep - Publishing report packs for module [Change Management]...
DEBUG 08:09:35,058 8 Symantec.ServiceDesk.Installation.InstallSteps.DeployCoreLibrariesStep - Installing report pack [_020_Standard_Change_Management_Reports]...
DEBUG 08:09:35,083 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [020.Standard Change Management Reports.reports] to C:\Program Files\Symantec\Workflow\ProcessManager\SQL\Reports\020.Standard Change Management Reports.reports...
INFO 08:09:35,087 8 Symantec.ServiceDesk.Installation.InstallSteps.DeployCoreLibrariesStep - Publishing report packs for module [Incident Management]...
DEBUG 08:09:35,087 8 Symantec.ServiceDesk.Installation.InstallSteps.DeployCoreLibrariesStep - Installing report pack [_018_Standard_Incident_Management_Reports]...
DEBUG 08:09:35,122 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [018.Standard Incident Management Reports.reports] to C:\Program Files\Symantec\Workflow\ProcessManager\SQL\Reports\018.Standard Incident Management Reports.reports...
INFO 08:09:35,126 8 Symantec.ServiceDesk.Installation.InstallSteps.DeployCoreLibrariesStep - Publishing report packs for module [Problem Management]...
DEBUG 08:09:35,126 8 Symantec.ServiceDesk.Installation.InstallSteps.DeployCoreLibrariesStep - Installing report pack [_004_Standard_Problem_Management_Reports]...
DEBUG 08:09:35,158 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [004.Standard Problem Management Reports.reports] to C:\Program Files\Symantec\Workflow\ProcessManager\SQL\Reports\004.Standard Problem Management Reports.reports...
INFO 08:09:35,161 8 Symantec.ServiceDesk.Installation.InstallSteps.DeployCoreLibrariesStep - Publishing report packs for module [Knowledge Base Management]...
INFO 08:09:35,161 8 Symantec.ServiceDesk.Installation.InstallSteps.DeployCoreLibrariesStep - Publishing report packs for module [Active Directory Self Service Catalog]...
INFO 08:09:35,161 8 Symantec.ServiceDesk.Installation.Core.SetupEngine - Install step [1] succeeded
INFO 08:09:35,162 8 Symantec.ServiceDesk.Installation.Core.InstallStep - Executing install step [2]: [Installing service icons to the service catalog...]
INFO 08:09:35,163 8 Symantec.ServiceDesk.Installation.InstallSteps.PublishServiceIconsStep - Publishing service icons for module [ServiceDesk Core]...
INFO 08:09:35,163 8 Symantec.ServiceDesk.Installation.InstallSteps.PublishServiceIconsStep - Publishing service icons for module [Change Management]...
DEBUG 08:09:35,163 8 Symantec.ServiceDesk.Installation.InstallSteps.PublishServiceIconsStep - Installing service icon [icon_48_process_change]...
DEBUG 08:09:35,176 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [icon.48-process-change.gif] to C:\Program Files\Symantec\Workflow\ProcessManager\Images\icon.48-process-change.gif...
INFO 08:09:35,180 8 Symantec.ServiceDesk.Installation.InstallSteps.PublishServiceIconsStep - Publishing service icons for module [Incident Management]...
DEBUG 08:09:35,180 8 Symantec.ServiceDesk.Installation.InstallSteps.PublishServiceIconsStep - Installing service icon [icon_48_process_incident]...
DEBUG 08:09:35,188 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [icon.48-process-incident.gif] to C:\Program Files\Symantec\Workflow\ProcessManager\Images\icon.48-process-incident.gif...
INFO 08:09:35,191 8 Symantec.ServiceDesk.Installation.InstallSteps.PublishServiceIconsStep - Publishing service icons for module [Problem Management]...
DEBUG 08:09:35,191 8 Symantec.ServiceDesk.Installation.InstallSteps.PublishServiceIconsStep - Installing service icon [icon_48_process_problem]...
DEBUG 08:09:35,201 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [icon.48-process-problem.gif] to C:\Program Files\Symantec\Workflow\ProcessManager\Images\icon.48-process-problem.gif...
INFO 08:09:35,204 8 Symantec.ServiceDesk.Installation.InstallSteps.PublishServiceIconsStep - Publishing service icons for module [Knowledge Base Management]...
DEBUG 08:09:35,204 8 Symantec.ServiceDesk.Installation.InstallSteps.PublishServiceIconsStep - Installing service icon [icon_48_process_kb]...
DEBUG 08:09:35,303 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [icon.48-process-kb.gif] to C:\Program Files\Symantec\Workflow\ProcessManager\Images\icon.48-process-kb.gif...
INFO 08:09:35,306 8 Symantec.ServiceDesk.Installation.InstallSteps.PublishServiceIconsStep - Publishing service icons for module [Active Directory Self Service Catalog]...
INFO 08:09:35,306 8 Symantec.ServiceDesk.Installation.Core.SetupEngine - Install step [2] succeeded
INFO 08:09:35,308 8 Symantec.ServiceDesk.Installation.Core.InstallStep - Executing install step [3]: [Deploying project installers...]
INFO 08:09:35,310 8 Symantec.ServiceDesk.Installation.InstallSteps.DeployProjectInstallersStep - Deploying workflow installers for module [ServiceDesk Core]...
INFO 08:09:35,310 8 Symantec.ServiceDesk.ModuleFramework.ModuleProjectInstaller - Writing project installer [SD.DataServices.Setup.exe] to ServiceDesk workflow installers folder...
INFO 08:09:35,459 8 Symantec.ServiceDesk.ModuleFramework.ModuleProjectInstaller - Writing project installer [SD.AssetViewProject.Setup.exe] to ServiceDesk workflow installers folder...
INFO 08:09:35,571 8 Symantec.ServiceDesk.ModuleFramework.ModuleProjectInstaller - Writing project installer [SD.CategoryMigrationWizard.Setup.exe] to ServiceDesk workflow installers folder...
INFO 08:09:35,673 8 Symantec.ServiceDesk.Installation.InstallSteps.DeployProjectInstallersStep - Deploying workflow installers for module [Change Management]...
INFO 08:09:35,674 8 Symantec.ServiceDesk.ModuleFramework.ModuleProjectInstaller - Writing project installer [SD.ChangeManagementSimple.Setup.exe] to ServiceDesk workflow installers folder...
INFO 08:09:35,839 8 Symantec.ServiceDesk.ModuleFramework.ModuleProjectInstaller - Writing project installer [SD.ChangeManagementSimple.Request.Setup.exe] to ServiceDesk workflow installers folder...
INFO 08:09:35,925 8 Symantec.ServiceDesk.ModuleFramework.ModuleProjectInstaller - Writing project installer [SD.ChangeManagementSimple.Planning.Setup.exe] to ServiceDesk workflow installers folder...
INFO 08:09:36,296 8 Symantec.ServiceDesk.ModuleFramework.ModuleProjectInstaller - Writing project installer [SD.ChangeManagementSimple.CabManagement.Setup.exe] to ServiceDesk workflow installers folder...
INFO 08:09:36,372 8 Symantec.ServiceDesk.ModuleFramework.ModuleProjectInstaller - Writing project installer [SD.ChangeManagementSimple.TemplateManagement.Setup.exe] to ServiceDesk workflow installers folder...
INFO 08:09:36,441 8 Symantec.ServiceDesk.ModuleFramework.ModuleProjectInstaller - Writing project installer [SD.ChangeManagementSimple.Delegation.Setup.exe] to ServiceDesk workflow installers folder...
INFO 08:09:36,504 8 Symantec.ServiceDesk.ModuleFramework.ModuleProjectInstaller - Writing project installer [SD.ChangeManagementSimple.RelatedProcesses.Setup.exe] to ServiceDesk workflow installers folder...
INFO 08:09:36,638 8 Symantec.ServiceDesk.ModuleFramework.ModuleProjectInstaller - Writing project installer [SD.ChangeManagementSimple.Voting.Setup.exe] to ServiceDesk workflow installers folder...
INFO 08:09:36,719 8 Symantec.ServiceDesk.Installation.InstallSteps.DeployProjectInstallersStep - Deploying workflow installers for module [Incident Management]...
INFO 08:09:36,720 8 Symantec.ServiceDesk.ModuleFramework.ModuleProjectInstaller - Writing project installer [SD.IncidentManagementSimple.Setup.exe] to ServiceDesk workflow installers folder...
INFO 08:09:36,870 8 Symantec.ServiceDesk.ModuleFramework.ModuleProjectInstaller - Writing project installer [SD.IncidentManagementSimple.EndUserRequest.Setup.exe] to ServiceDesk workflow installers folder...
INFO 08:09:37,037 8 Symantec.ServiceDesk.ModuleFramework.ModuleProjectInstaller - Writing project installer [SD.IncidentManagementSimple.Subtask.Setup.exe] to ServiceDesk workflow installers folder...
INFO 08:09:37,148 8 Symantec.ServiceDesk.ModuleFramework.ModuleProjectInstaller - Writing project installer [SD.IncidentManagementSimple.ServiceQueueManager.Setup.exe] to ServiceDesk workflow installers folder...
INFO 08:09:37,300 8 Symantec.ServiceDesk.ModuleFramework.ModuleProjectInstaller - Writing project installer [SD.IncidentManagementSimple.Classification.Setup.exe] to ServiceDesk workflow installers folder...
INFO 08:09:37,393 8 Symantec.ServiceDesk.ModuleFramework.ModuleProjectInstaller - Writing project installer [SD.IncidentManagementSimple.SubtaskTemplates.Setup.exe] to ServiceDesk workflow installers folder...
INFO 08:09:37,486 8 Symantec.ServiceDesk.ModuleFramework.ModuleProjectInstaller - Writing project installer [SD.IncidentManagementSimple.GroupClose.Setup.exe] to ServiceDesk workflow installers folder...
INFO 08:09:37,622 8 Symantec.ServiceDesk.ModuleFramework.ModuleProjectInstaller - Writing project installer [SD.IncidentManagementSimple.Reopen.Setup.exe] to ServiceDesk workflow installers folder...
INFO 08:09:37,698 8 Symantec.ServiceDesk.ModuleFramework.ModuleProjectInstaller - Writing project installer [SD.Email.InboundManagement.Setup.exe] to ServiceDesk workflow installers folder...
INFO 08:09:37,782 8 Symantec.ServiceDesk.ModuleFramework.ModuleProjectInstaller - Writing project installer [SD.Email.Monitor.Setup.exe] to ServiceDesk workflow installers folder...
INFO 08:09:37,927 8 Symantec.ServiceDesk.ModuleFramework.ModuleProjectInstaller - Writing project installer [SD.Remediation.Setup.exe] to ServiceDesk workflow installers folder...
INFO 08:09:38,091 8 Symantec.ServiceDesk.ModuleFramework.ModuleProjectInstaller - Writing project installer [SD.Feeder.TechnicianIncidentForms.Setup.exe] to ServiceDesk workflow installers folder...
INFO 08:09:38,231 8 Symantec.ServiceDesk.ModuleFramework.ModuleProjectInstaller - Writing project installer [SD.IncidentMigrationWizard.Setup.exe] to ServiceDesk workflow installers folder...
INFO 08:09:38,354 8 Symantec.ServiceDesk.ModuleFramework.ModuleProjectInstaller - Writing project installer [SD.MonitorMigratedIncidents.Setup.exe] to ServiceDesk workflow installers folder...
INFO 08:09:38,492 8 Symantec.ServiceDesk.ModuleFramework.ModuleProjectInstaller - Writing project installer [SD.CustomerSurvey.Setup.exe] to ServiceDesk workflow installers folder...
INFO 08:09:38,563 8 Symantec.ServiceDesk.Installation.InstallSteps.DeployProjectInstallersStep - Deploying workflow installers for module [Problem Management]...
INFO 08:09:38,563 8 Symantec.ServiceDesk.ModuleFramework.ModuleProjectInstaller - Writing project installer [SD.Feeder.ProblemCreation.Setup.exe] to ServiceDesk workflow installers folder...
INFO 08:09:38,668 8 Symantec.ServiceDesk.ModuleFramework.ModuleProjectInstaller - Writing project installer [SD.ProblemManagement.Setup.exe] to ServiceDesk workflow installers folder...
INFO 08:09:38,821 8 Symantec.ServiceDesk.Installation.InstallSteps.DeployProjectInstallersStep - Deploying workflow installers for module [Knowledge Base Management]...
INFO 08:09:38,822 8 Symantec.ServiceDesk.ModuleFramework.ModuleProjectInstaller - Writing project installer [SD.Feeder.KnowledgeBase.Setup.exe] to ServiceDesk workflow installers folder...
INFO 08:09:38,934 8 Symantec.ServiceDesk.ModuleFramework.ModuleProjectInstaller - Writing project installer [SD.KBSubmission.Setup.exe] to ServiceDesk workflow installers folder...
INFO 08:09:39,069 8 Symantec.ServiceDesk.ModuleFramework.ModuleProjectInstaller - Writing project installer [SD.KBMigrationWizard.Setup.exe] to ServiceDesk workflow installers folder...
INFO 08:09:39,230 8 Symantec.ServiceDesk.ModuleFramework.ModuleProjectInstaller - Writing project installer [SD.KBMigrationProcess.Setup.exe] to ServiceDesk workflow installers folder...
INFO 08:09:39,326 8 Symantec.ServiceDesk.ModuleFramework.ModuleProjectInstaller - Writing project installer [SD.KnowledgeBaseSearch.Setup.exe] to ServiceDesk workflow installers folder...
INFO 08:09:39,431 8 Symantec.ServiceDesk.ModuleFramework.ModuleProjectInstaller - Writing project installer [SD.BulletinBoardEntry.Setup.exe] to ServiceDesk workflow installers folder...
INFO 08:09:39,551 8 Symantec.ServiceDesk.ModuleFramework.ModuleProjectInstaller - Writing project installer [SD.NotifyGroupsOnArticleCreation.Setup.exe] to ServiceDesk workflow installers folder...
INFO 08:09:39,667 8 Symantec.ServiceDesk.Installation.InstallSteps.DeployProjectInstallersStep - Deploying workflow installers for module [Active Directory Self Service Catalog]...
INFO 08:09:39,667 8 Symantec.ServiceDesk.ModuleFramework.ModuleProjectInstaller - Writing project installer [SD.RequestAccessToNetworkShare.Setup.exe] to ServiceDesk workflow installers folder...
INFO 08:09:39,882 8 Symantec.ServiceDesk.ModuleFramework.ModuleProjectInstaller - Writing project installer [SD.ResetPassword.Setup.exe] to ServiceDesk workflow installers folder...
INFO 08:09:40,087 8 Symantec.ServiceDesk.Installation.Core.SetupEngine - Install step [3] succeeded
INFO 08:09:40,088 8 Symantec.ServiceDesk.Installation.Core.InstallStep - Executing install step [4]: [Installing ServiceDesk package files...]
INFO 08:09:40,090 8 Symantec.ServiceDesk.Installation.InstallSteps.DeployProjectPackagesStep - Installing project packages for [ServiceDesk Core]...
INFO 08:09:40,090 8 Symantec.ServiceDesk.Installation.InstallSteps.DeployProjectPackagesStep - Installing project packages for [Change Management]...
DEBUG 08:10:04,307 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [SD.ChangeManagementSimple.Request.package] to C:\Program Files\Symantec\Workflow\WorkflowProjects\SD.ChangeManagementSimple.Request.package...
DEBUG 08:10:04,319 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [SD.ChangeManagementSimple.Planning.package] to C:\Program Files\Symantec\Workflow\WorkflowProjects\SD.ChangeManagementSimple.Planning.package...
DEBUG 08:10:04,329 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [SD.ChangeManagementSimple.Delegation.package] to C:\Program Files\Symantec\Workflow\WorkflowProjects\SD.ChangeManagementSimple.Delegation.package...
INFO 08:10:04,334 8 Symantec.ServiceDesk.Installation.InstallSteps.DeployProjectPackagesStep - Installing project packages for [Incident Management]...
DEBUG 08:10:04,338 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [SD.CustomerSurvey.package] to C:\Program Files\Symantec\Workflow\WorkflowProjects\SD.CustomerSurvey.package...
DEBUG 08:10:04,381 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [SD.Feeder.TechnicianIncidentForms.package] to C:\Program Files\Symantec\Workflow\WorkflowProjects\SD.Feeder.TechnicianIncidentForms.package...
DEBUG 08:10:04,418 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [SD.IncidentManagementSimple.Reopen.package] to C:\Program Files\Symantec\Workflow\WorkflowProjects\SD.IncidentManagementSimple.Reopen.package...
DEBUG 08:10:04,425 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [SD.Email.InboundManagement.package] to C:\Program Files\Symantec\Workflow\WorkflowProjects\SD.Email.InboundManagement.package...
DEBUG 08:10:04,438 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [SD.Email.Monitor.package] to C:\Program Files\Symantec\Workflow\WorkflowProjects\SD.Email.Monitor.package...
DEBUG 08:10:04,463 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [SD.IncidentManagementSimple.EndUserRequest.package] to C:\Program Files\Symantec\Workflow\WorkflowProjects\SD.IncidentManagementSimple.EndUserRequest.package...
DEBUG 08:10:04,481 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [SD.IncidentManagementSimple.Classification.package] to C:\Program Files\Symantec\Workflow\WorkflowProjects\SD.IncidentManagementSimple.Classification.package...
DEBUG 08:10:04,488 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [SD.IncidentManagementSimple.Subtask.package] to C:\Program Files\Symantec\Workflow\WorkflowProjects\SD.IncidentManagementSimple.Subtask.package...
INFO 08:10:04,491 8 Symantec.ServiceDesk.Installation.InstallSteps.DeployProjectPackagesStep - Installing project packages for [Problem Management]...
DEBUG 08:10:04,494 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [SD.Feeder.ProblemCreation.package] to C:\Program Files\Symantec\Workflow\WorkflowProjects\SD.Feeder.ProblemCreation.package...
DEBUG 08:10:04,527 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [SD.ProblemManagement.package] to C:\Program Files\Symantec\Workflow\WorkflowProjects\SD.ProblemManagement.package...
INFO 08:10:04,539 8 Symantec.ServiceDesk.Installation.InstallSteps.DeployProjectPackagesStep - Installing project packages for [Knowledge Base Management]...
DEBUG 08:10:04,546 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [SD.Feeder.KnowledgeBase.package] to C:\Program Files\Symantec\Workflow\WorkflowProjects\SD.Feeder.KnowledgeBase.package...
DEBUG 08:10:04,556 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [SD.BulletinBoardEntry.package] to C:\Program Files\Symantec\Workflow\WorkflowProjects\SD.BulletinBoardEntry.package...
DEBUG 08:10:04,568 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [SD.NotifyGroupsOnArticleCreation.package] to C:\Program Files\Symantec\Workflow\WorkflowProjects\SD.NotifyGroupsOnArticleCreation.package...
DEBUG 08:10:04,594 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [SD.KBSubmission.package] to C:\Program Files\Symantec\Workflow\WorkflowProjects\SD.KBSubmission.package...
INFO 08:10:04,598 8 Symantec.ServiceDesk.Installation.InstallSteps.DeployProjectPackagesStep - Installing project packages for [Active Directory Self Service Catalog]...
DEBUG 08:10:04,603 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [SD.RequestAccessToNetworkShare.package] to C:\Program Files\Symantec\Workflow\WorkflowProjects\SD.RequestAccessToNetworkShare.package...
DEBUG 08:10:04,612 8 Symantec.ServiceDesk.ModuleFramework.ModuleDeliverable - Installing item [SD.ResetPassword.package] to C:\Program Files\Symantec\Workflow\WorkflowProjects\SD.ResetPassword.package...
INFO 08:10:04,617 8 Symantec.ServiceDesk.Installation.Core.SetupEngine - Install step [4] succeeded
INFO 08:10:04,618 8 Symantec.ServiceDesk.ModuleFramework.LocalServer - Starting Workflow core service...
INFO 08:10:07,897 8 Symantec.ServiceDesk.Installation.Core.InstallStep - Executing install step [5]: [Creating or updating tables for managed data types...]
DEBUG 08:10:08,137 8 Symantec.ServiceDesk.ModuleFramework.OrmTypeManager - Exchange name for OrmTypeManager is now [local.orm].
INFO 08:10:08,148 8 Symantec.ServiceDesk.Installation.InstallSteps.CreateSchemaStep - Creating or updating tables using ORM for module [ServiceDesk Core]...
DEBUG 08:10:08,152 8 Symantec.ServiceDesk.ModuleFramework.OrmTypeManager - Copying [7] assemblies to temporary folder for loading...
DEBUG 08:10:08,153 8 Symantec.ServiceDesk.ModuleFramework.OrmTypeManager - Copying [C:\Program Files\Symantec\Workflow\Shared\customlib\Symantec.ServiceDesk.Legacy.Components.dll] to [C:\Users\bcosta\AppData\Local\Temp\ServiceDesk\ktefcufo.ius\ServiceDesk Core\Symantec.ServiceDesk.Legacy.Components.dll]...
DEBUG 08:10:08,163 8 Symantec.ServiceDesk.ModuleFramework.OrmTypeManager - Copying [C:\Program Files\Symantec\Workflow\Shared\customlib\Symantec.ServiceDesk.Legacy.Core.dll] to [C:\Users\bcosta\AppData\Local\Temp\ServiceDesk\ktefcufo.ius\ServiceDesk Core\Symantec.ServiceDesk.Legacy.Core.dll]...
DEBUG 08:10:08,173 8 Symantec.ServiceDesk.ModuleFramework.OrmTypeManager - Copying [C:\Program Files\Symantec\Workflow\Shared\customlib\Symantec.ServiceDesk.Legacy.NsEvents.dll] to [C:\Users\bcosta\AppData\Local\Temp\ServiceDesk\ktefcufo.ius\ServiceDesk Core\Symantec.ServiceDesk.Legacy.NsEvents.dll]...
DEBUG 08:10:08,193 8 Symantec.ServiceDesk.ModuleFramework.OrmTypeManager - Copying [C:\Program Files\Symantec\Workflow\Shared\customlib\Symantec.ServiceDesk.Automation.Common.dll] to [C:\Users\bcosta\AppData\Local\Temp\ServiceDesk\ktefcufo.ius\ServiceDesk Core\Symantec.ServiceDesk.Automation.Common.dll]...
DEBUG 08:10:08,202 8 Symantec.ServiceDesk.ModuleFramework.OrmTypeManager - Copying [C:\Program Files\Symantec\Workflow\Shared\customlib\SD.Data.dll] to [C:\Users\bcosta\AppData\Local\Temp\ServiceDesk\ktefcufo.ius\ServiceDesk Core\SD.Data.dll]...
DEBUG 08:10:08,210 8 Symantec.ServiceDesk.ModuleFramework.OrmTypeManager - Copying [C:\Program Files\Symantec\Workflow\Shared\customlib\Symantec.ServiceDesk.Im.Core.dll] to [C:\Users\bcosta\AppData\Local\Temp\ServiceDesk\ktefcufo.ius\ServiceDesk Core\Symantec.ServiceDesk.Im.Core.dll]...
DEBUG 08:10:08,221 8 Symantec.ServiceDesk.ModuleFramework.OrmTypeManager - Copying [C:\Program Files\Symantec\Workflow\Shared\customlib\Symantec.ServiceDesk.Cm.Core.dll] to [C:\Users\bcosta\AppData\Local\Temp\ServiceDesk\ktefcufo.ius\ServiceDesk Core\Symantec.ServiceDesk.Cm.Core.dll]...
DEBUG 08:10:08,230 8 Symantec.ServiceDesk.ModuleFramework.OrmTypeManager - Loading assembly [C:\Users\bcosta\AppData\Local\Temp\ServiceDesk\ktefcufo.ius\ServiceDesk Core\SD.Data.dll]...
DEBUG 08:10:08,257 8 Symantec.ServiceDesk.ModuleFramework.OrmTypeManager - Loading assembly [C:\Users\bcosta\AppData\Local\Temp\ServiceDesk\ktefcufo.ius\ServiceDesk Core\Symantec.ServiceDesk.Legacy.Core.dll]...
DEBUG 08:10:08,303 8 Symantec.ServiceDesk.ModuleFramework.OrmTypeManager - Checking and creating table for ORM type [ProblemTicket]...
DEBUG 08:10:08,429 8 Symantec.ServiceDesk.ModuleFramework.OrmTypeManager - Checking and creating table for ORM type [BlackList]...
INFO 08:10:08,432 8 Symantec.ServiceDesk.Installation.InstallSteps.CreateSchemaStep - Creating or updating tables using ORM for module [Change Management]...
DEBUG 08:10:08,432 8 Symantec.ServiceDesk.ModuleFramework.OrmTypeManager - Copying [2] assemblies to temporary folder for loading...
DEBUG 08:10:08,432 8 Symantec.ServiceDesk.ModuleFramework.OrmTypeManager - Copying [C:\Program Files\Symantec\Workflow\Shared\customlib\Symantec.ServiceDesk.Cm.Automation.dll] to [C:\Users\bcosta\AppData\Local\Temp\ServiceDesk\ktefcufo.ius\Change Management\Symantec.ServiceDesk.Cm.Automation.dll]...
DEBUG 08:10:08,443 8 Symantec.ServiceDesk.ModuleFramework.OrmTypeManager - Copying [C:\Program Files\Symantec\Workflow\Shared\customlib\Symantec.ServiceDesk.Cm.Core.dll] to [C:\Users\bcosta\AppData\Local\Temp\ServiceDesk\ktefcufo.ius\Change Management\Symantec.ServiceDesk.Cm.Core.dll]...
DEBUG 08:10:08,448 8 Symantec.ServiceDesk.ModuleFramework.OrmTypeManager - Loading assembly [C:\Users\bcosta\AppData\Local\Temp\ServiceDesk\ktefcufo.ius\Change Management\Symantec.ServiceDesk.Cm.Core.dll]...
DEBUG 08:10:08,493 8 Symantec.ServiceDesk.ModuleFramework.OrmTypeManager - Checking and creating table for ORM type [CabVote]...
DEBUG 08:10:08,498 8 Symantec.ServiceDesk.ModuleFramework.OrmTypeManager - Checking and creating table for ORM type [ChangeApprovalBoard]...
DEBUG 08:10:08,505 8 Symantec.ServiceDesk.ModuleFramework.OrmTypeManager - Checking and creating table for ORM type [ChangePlanTemplate]...
DEBUG 08:10:08,511 8 Symantec.ServiceDesk.ModuleFramework.OrmTypeManager - Checking and creating table for ORM type [ChangeTicket]...
DEBUG 08:10:08,535 8 Symantec.ServiceDesk.ModuleFramework.OrmTypeManager - Checking and creating table for ORM type [CmAssignment]...
DEBUG 08:10:08,535 8 Symantec.ServiceDesk.ModuleFramework.OrmTypeManager - Checking and creating table for ORM type [CmRelatedProcess]...
INFO 08:10:08,535 8 Symantec.ServiceDesk.Installation.InstallSteps.CreateSchemaStep - Creating or updating tables using ORM for module [Incident Management]...
DEBUG 08:10:08,535 8 Symantec.ServiceDesk.ModuleFramework.OrmTypeManager - Copying [2] assemblies to temporary folder for loading...
DEBUG 08:10:08,543 8 Symantec.ServiceDesk.ModuleFramework.OrmTypeManager - Copying [C:\Program Files\Symantec\Workflow\Shared\customlib\Symantec.ServiceDesk.Im.Core.dll] to [C:\Users\bcosta\AppData\Local\Temp\ServiceDesk\ktefcufo.ius\Incident Management\Symantec.ServiceDesk.Im.Core.dll]...
DEBUG 08:10:08,549 8 Symantec.ServiceDesk.ModuleFramework.OrmTypeManager - Copying [C:\Program Files\Symantec\Workflow\Shared\customlib\Symantec.ServiceDesk.Im.Automation.dll] to [C:\Users\bcosta\AppData\Local\Temp\ServiceDesk\ktefcufo.ius\Incident Management\Symantec.ServiceDesk.Im.Automation.dll]...
DEBUG 08:10:08,558 8 Symantec.ServiceDesk.ModuleFramework.OrmTypeManager - Loading assembly [C:\Users\bcosta\AppData\Local\Temp\ServiceDesk\ktefcufo.ius\Incident Management\Symantec.ServiceDesk.Im.Core.dll]...
DEBUG 08:10:08,604 8 Symantec.ServiceDesk.ModuleFramework.OrmTypeManager - Checking and creating table for ORM type [IncidentTicket]...
DEBUG 08:10:08,624 8 Symantec.ServiceDesk.ModuleFramework.OrmTypeManager - Checking and creating table for ORM type [IncidentTemplate]...
DEBUG 08:10:08,656 8 Symantec.ServiceDesk.ModuleFramework.OrmTypeManager - Checking and creating table for ORM type [ServiceQueue]...
DEBUG 08:10:08,656 8 Symantec.ServiceDesk.ModuleFramework.OrmTypeManager - Checking and creating table for ORM type [ServiceQueueGroupMap]...
DEBUG 08:10:08,656 8 Symantec.ServiceDesk.ModuleFramework.OrmTypeManager - Checking and creating table for ORM type [SubTaskAssignment]...
DEBUG 08:10:08,656 8 Symantec.ServiceDesk.ModuleFramework.OrmTypeManager - Checking and creating table for ORM type [SubTaskTemplate]...
DEBUG 08:10:08,687 8 Symantec.ServiceDesk.ModuleFramework.OrmTypeManager - Checking and creating table for ORM type [Hd6MigratedIncident]...
DEBUG 08:10:08,695 8 Symantec.ServiceDesk.ModuleFramework.OrmTypeManager - Checking and creating table for ORM type [CustomerSurvey]...
INFO 08:10:08,701 8 Symantec.ServiceDesk.Installation.InstallSteps.CreateSchemaStep - Creating or updating tables using ORM for module [Problem Management]...
INFO 08:10:08,738 8 Symantec.ServiceDesk.Installation.InstallSteps.CreateSchemaStep - Creating or updating tables using ORM for module [Knowledge Base Management]...
INFO 08:10:08,775 8 Symantec.ServiceDesk.Installation.InstallSteps.CreateSchemaStep - Creating or updating tables using ORM for module [Active Directory Self Service Catalog]...
INFO 08:10:08,813 8 Symantec.ServiceDesk.Installation.Core.SetupEngine - Install step [5] succeeded
INFO 08:10:08,814 8 Symantec.ServiceDesk.ModuleFramework.LocalServer - Starting IIS...
INFO 08:10:09,065 8 Symantec.ServiceDesk.Installation.Core.InstallStep - Executing install step [6]: [Checking groups and permissions...]
INFO 08:10:09,068 8 Symantec.ServiceDesk.Installation.InstallSteps.CreateGroupsAndPermissionsStep - Checking permissions for module [ServiceDesk Core]...
DEBUG 08:10:09,069 8 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching permission [551EB6C0-1858-455F-A79B-D5A112F173B9]...
DEBUG 08:10:23,672 8 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching permission [8C193890-AAE2-422D-9A1C-6BD9041BF619]...
DEBUG 08:10:23,675 8 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching permission [72E2B5B9-E3A3-48F5-B2BA-CFA55D188642]...
DEBUG 08:10:23,682 8 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching permission [33DF3F71-F423-452C-B682-735336610F82]...
DEBUG 08:10:23,684 8 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching permission [164A575A-4CCC-421D-ACDD-DDE3CC5C870F]...
DEBUG 08:10:23,688 8 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching permission [08FCFE66-8252-45F0-AEF8-9CBB2C199F1A]...
DEBUG 08:10:23,691 8 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching permission [B3A206F6-7A34-4B8B-8C53-52A31E5CB95C]...
DEBUG 08:10:23,695 8 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching permission [FA32B6D8-4D94-4BD8-9C26-11F0034C79A8]...
DEBUG 08:10:23,698 8 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching permission [E3D61D8D-E622-46BE-A8E1-8BFC1AA47A5A]...
DEBUG 08:10:23,702 8 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching permission [C4333371-47F1-4427-979B-3E18782B39C8]...
INFO 08:10:23,705 8 Symantec.ServiceDesk.Installation.InstallSteps.CreateGroupsAndPermissionsStep - Checking permissions for module [Change Management]...
DEBUG 08:10:23,705 8 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching permission [EAFFCF2D-F022-4423-86C0-5D5265366907]...
DEBUG 08:10:23,708 8 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching permission [9A2F5271-8376-40D4-970B-7835A6089881]...
DEBUG 08:10:23,712 8 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching permission [2612FEBE-0EF0-4264-BC31-1D62080B90B5]...
DEBUG 08:10:23,715 8 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching permission [D9F1CA1F-42F7-4CA0-AE22-3CDA31E4B887]...
DEBUG 08:10:23,718 8 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching permission [F31A3B69-CE35-49C0-A345-C5EF24121704]...
DEBUG 08:10:23,749 8 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching permission [7C31FB49-278E-45AE-9323-27B16A5E2B40]...
DEBUG 08:10:23,752 8 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching permission [12A6D4B3-A139-4645-9A0C-59C192D94764]...
INFO 08:10:23,755 8 Symantec.ServiceDesk.Installation.InstallSteps.CreateGroupsAndPermissionsStep - Checking permissions for module [Incident Management]...
DEBUG 08:10:23,755 8 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching permission [4D20DAC6-D30B-4BC1-AD41-8BCE6C59A8EE]...
DEBUG 08:10:23,759 8 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching permission [0304E585-196C-4518-BB2A-CF8BA4CF9BA9]...
DEBUG 08:10:23,763 8 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching permission [BD52FD23-82D7-4C9D-98FA-48CE9AEFA8F1]...
DEBUG 08:10:23,767 8 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching permission [015513AB-7167-4B45-BCB6-C756547B86B2]...
DEBUG 08:10:23,769 8 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching permission [7C8F0D81-956B-42A1-B410-A09965D26A07]...
DEBUG 08:10:23,772 8 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching permission [33A88DB9-B153-41C0-B9B0-93075BC9818A]...
DEBUG 08:10:23,776 8 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching permission [9b7ca30f-e7b2-11e1-a958-0022190d18a7]...
DEBUG 08:10:23,779 8 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching permission [7A0FDFAB-1E00-41AB-9664-F267A2CA6C37]...
INFO 08:10:23,782 8 Symantec.ServiceDesk.Installation.InstallSteps.CreateGroupsAndPermissionsStep - Checking permissions for module [Problem Management]...
DEBUG 08:10:23,782 8 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching permission [FC41D6F4-3C85-4943-BA9D-9B78CB78AAA7]...
DEBUG 08:10:23,785 8 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching permission [6D83653A-A3FF-4F3F-BAC2-4FE94F74DD9A]...
INFO 08:10:23,789 8 Symantec.ServiceDesk.Installation.InstallSteps.CreateGroupsAndPermissionsStep - Checking permissions for module [Knowledge Base Management]...
DEBUG 08:10:23,789 8 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching permission [E795F466-24FC-4E72-948C-AE315A4AEB79]...
DEBUG 08:10:23,793 8 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching permission [BEC02F41-248F-4243-86D5-2BC6C7438CF1]...
INFO 08:10:23,796 8 Symantec.ServiceDesk.Installation.InstallSteps.CreateGroupsAndPermissionsStep - Checking permissions for module [Active Directory Self Service Catalog]...
DEBUG 08:10:23,796 8 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching permission [FC6FE4E9-B729-46B4-A1E1-C69A6DB97208]...
DEBUG 08:10:23,800 8 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching permission [0C18A458-82B2-45E1-8343-3DAEE46C529F]...
INFO 08:10:23,804 8 Symantec.ServiceDesk.Installation.InstallSteps.CreateGroupsAndPermissionsStep - Checking groups for module [ServiceDesk Core]...
INFO 08:10:23,804 8 Symantec.ServiceDesk.Installation.InstallSteps.CreateGroupsAndPermissionsStep - Checking groups for module [Change Management]...
DEBUG 08:10:23,804 8 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching group [A221C624-6D32-4887-8A9B-39235C3BD897]...
DEBUG 08:10:23,827 8 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Adding group [Change Manager (A221C624-6D32-4887-8A9B-39235C3BD897)]...
ERROR 08:10:23,862 8 Symantec.ServiceDesk.Installation.InstallSteps.CreateGroupsAndPermissionsStep - Caught [System.Web.Services.Protocols.SoapException] while checking groups and permissions
System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Group Name already exists
   at LogicBase.Ensemble.Userman.Userman.AddGroup(String sessionID, Group group)
   at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   at LogicBase.Core.Ensemble.UserMan.Userman.AddGroup(String sessionID, Group group)
   at Symantec.ServiceDesk.ModuleFramework.PmServiceFacade.AddGroup(Group group)
   at Symantec.ServiceDesk.ModuleFramework.PmServiceFacade.AddGroup(String groupId, String groupName)
   at Symantec.ServiceDesk.ModuleFramework.ModuleGroup.Install(InstallationContext ctx)
   at Symantec.ServiceDesk.Installation.InstallSteps.CreateGroupsAndPermissionsStep.DoExecute()
ERROR 08:10:23,867 8 Symantec.ServiceDesk.Installation.Core.InstallStep - InstallStep failed due to an exception
System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Group Name already exists
   at LogicBase.Ensemble.Userman.Userman.AddGroup(String sessionID, Group group)
   at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   at LogicBase.Core.Ensemble.UserMan.Userman.AddGroup(String sessionID, Group group)
   at Symantec.ServiceDesk.ModuleFramework.PmServiceFacade.AddGroup(Group group)
   at Symantec.ServiceDesk.ModuleFramework.PmServiceFacade.AddGroup(String groupId, String groupName)
   at Symantec.ServiceDesk.ModuleFramework.ModuleGroup.Install(InstallationContext ctx)
   at Symantec.ServiceDesk.Installation.InstallSteps.CreateGroupsAndPermissionsStep.DoExecute()