INFO 07:44:24,855 1 Symantec.ServiceDesk.ModuleFramework.ModuleCatalog - Registering module []...
INFO 07:44:24,855 1 Symantec.ServiceDesk.ModuleFramework.ModuleCatalog - Registering module []...
INFO 07:44:24,855 1 Symantec.ServiceDesk.ModuleFramework.ModuleCatalog - Registering module []...
INFO 07:44:24,871 1 Symantec.ServiceDesk.ModuleFramework.ModuleCatalog - Registering module []...
INFO 07:44:24,871 1 Symantec.ServiceDesk.ModuleFramework.ModuleCatalog - Registering module []...
INFO 07:44:24,871 1 Symantec.ServiceDesk.ModuleFramework.ModuleCatalog - Registering module []...
INFO 07:44:24,871 1 Symantec.ServiceDesk.Installation.App - Beginning auto-discovery of modules for installation...
INFO 07:44:24,871 1 Symantec.ServiceDesk.ModuleFramework.ModuleCatalog - Loading registered modules...
INFO 07:44:24,871 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Loading module [ServiceDeskCoreModule] from file [ServiceDeskCoreModule.xml] in assembly [ServiceDeskSetup, Version=7.5.1622.1, Culture=neutral, PublicKeyToken=null]...
DEBUG 07:44:24,886 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.DataServices]
DEBUG 07:44:24,886 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.AssetViewProject]
DEBUG 07:44:24,886 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Legacy_Components]
DEBUG 07:44:24,886 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Legacy_Core]
DEBUG 07:44:24,886 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Legacy_NsEvents]
DEBUG 07:44:24,886 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Automation_Common]
DEBUG 07:44:24,886 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [SD_Data]
DEBUG 07:44:24,886 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_ServiceProxies]
DEBUG 07:44:24,886 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Im_Core]
DEBUG 07:44:24,886 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Cm_Core]
DEBUG 07:44:24,886 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Licensing]
DEBUG 07:44:24,886 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Legacy_ReportFilters]
DEBUG 07:44:24,886 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_ReportFilters_Common]
DEBUG 07:44:24,886 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Automation_Common]
DEBUG 07:44:24,886 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Altiris.ServiceDesk.Data.ProblemTicket]
DEBUG 07:44:24,886 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [SD.DataTypesCore.Data.BlackList.BlackList]
DEBUG 07:44:24,886 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found application profile in module manifest [ServiceDeskSettings]
DEBUG 07:44:24,964 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found portal page in module manifest [Quick_Search]
DEBUG 07:44:24,964 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found portal page in module manifest [Home_Dashboard]
DEBUG 07:44:24,964 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found portal page in module manifest [Tasks_Dashboard]
DEBUG 07:44:24,964 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found portal page in module manifest [Tickets_Dashboard]
DEBUG 07:44:24,964 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found portal page in module manifest [Technician_Dashboard]
DEBUG 07:44:24,964 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found portal page in module manifest [Calendar]
DEBUG 07:44:24,964 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found report pack in module manifest [_016_Default]
DEBUG 07:44:24,964 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found report pack in module manifest [_015_Standard_Task_Reports]
DEBUG 07:44:24,964 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found report pack in module manifest [_017_My_Open_Tickets]
DEBUG 07:44:24,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Pages.Home]
DEBUG 07:44:24,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Pages.Search]
DEBUG 07:44:24,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Pages.Tickets]
DEBUG 07:44:24,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Pages.Tasks]
DEBUG 07:44:24,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Pages.TechDashboard]
DEBUG 07:44:24,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Pages.Calendar]
DEBUG 07:44:24,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Categories.Administrative]
DEBUG 07:44:24,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Categories.It]
DEBUG 07:44:24,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Reports.Edit]
DEBUG 07:44:24,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog category in module manifest [Administrative Services]
DEBUG 07:44:24,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog category in module manifest [IT Services]
INFO 07:44:24,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Loading module [ChangeManagementModule] from file [ChangeManagementModule.xml] in assembly [Symantec.ServiceDesk.Module.Cm, Version=7.5.1622.1, Culture=neutral, PublicKeyToken=null]...
DEBUG 07:44:24,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.ChangeManagementSimple]
DEBUG 07:44:24,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.ChangeManagementSimple.Request]
DEBUG 07:44:24,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.ChangeManagementSimple.Planning]
DEBUG 07:44:24,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.ChangeManagementSimple.CabManagement]
DEBUG 07:44:24,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.ChangeManagementSimple.TemplateManagement]
DEBUG 07:44:24,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.ChangeManagementSimple.Delegation]
DEBUG 07:44:24,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.ChangeManagementSimple.RelatedProcesses]
DEBUG 07:44:24,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.ChangeManagementSimple.Voting]
DEBUG 07:44:24,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.ChangeManagementSimple.Implementation]
DEBUG 07:44:24,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_ChangeManagementSimple_Request (CHANGE-REQUEST)]
DEBUG 07:44:24,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_ChangeManagementSimple_Planning (CHANGE-PLANNING)]
DEBUG 07:44:24,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_ChangeManagementSimple_Delegation (CHANGE-DELEGATION)]
DEBUG 07:44:24,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_ChangeManagementSimple_Implementation (CHANGE-SIMPLE-IMPLEMENTATION)]
DEBUG 07:44:24,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Cm_Automation]
DEBUG 07:44:24,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Cm_Core]
DEBUG 07:44:24,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Cm_ReportFilters]
DEBUG 07:44:24,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Cm_Automation]
DEBUG 07:44:24,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Cm.Core.DataTypes.CabVote]
DEBUG 07:44:24,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Cm.Core.DataTypes.ChangeApprovalBoard]
DEBUG 07:44:24,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Cm.Core.DataTypes.ChangePlanTemplate]
DEBUG 07:44:24,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Cm.Core.DataTypes.ChangeTicket]
DEBUG 07:44:24,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Cm.Core.DataTypes.CmAssignment]
DEBUG 07:44:24,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Cm.Core.DataTypes.CmRelatedProcess]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service icon in module manifest [icon_48_process_change]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found application profile in module manifest [ServiceDeskSettings]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnChangeReceived]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnPlanningCompleted]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnCabApproval]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnPlanRejectedByCab]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnImplementationDateReached]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnImplementationCompleted]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnRequestRejectedByCm]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnImplementationPlanFailed]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnTicketPlacedOnHold]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnTicketRemovedFromHold]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found portal page in module manifest [SD_Change_View]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found portal page in module manifest [SD_Change_View_Basic]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found report pack in module manifest [_020_Standard_Change_Management_Reports]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found data profile in module manifest [Change Request and Plan Overview]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found data profile in module manifest [Change Backout Plan Details]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found data profile in module manifest [Change Implementation Plan Details]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found data profile in module manifest [Change Test Plan Details]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found data profile in module manifest [Change Implementation Details]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found process type in module manifest [Change Management]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Items.RequestChange]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Items.ManageCabs]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Items.ManageChangeTemplates]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Calendars.Changes]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Reports.Run.Change]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Pages.FullChangeView]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Pages.BasicChangeView]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found group in module manifest [Change Manager]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found group in module manifest [Change Approvers]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog entry in module manifest [Request Change]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog entry in module manifest [Manage CABs]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog entry in module manifest [Manage Change Templates]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found data mapping in module manifest [Change Impact/Urgency Matrix]
INFO 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Loading module [IncidentManagementModule] from file [IncidentManagementModule.xml] in assembly [Symantec.ServiceDesk.Module.Im, Version=7.5.1622.1, Culture=neutral, PublicKeyToken=null]...
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.IncidentManagementSimple]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.IncidentManagementSimple.EndUserRequest]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.IncidentManagementSimple.Subtask]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.IncidentManagementSimple.ServiceQueueManager]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.IncidentManagementSimple.Classification]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.IncidentManagementSimple.SubtaskTemplates]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.IncidentManagementSimple.GroupClose]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.IncidentManagementSimple.Reopen]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.Email.InboundManagement]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.Email.Monitor]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.Feeder.TechnicianIncidentForms]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.CustomerSurvey]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_CustomerSurvey (SERVICEDESK-SURVEY)]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_Feeder_TechnicianIncidentForms (INCIDENT-FEEDERADVANCED)]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_IncidentManagementSimple_Reopen (INCIDENT-REOPEN)]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_Email_InboundManagement (SERVICEDESK-EMAILMGMT)]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_Email_Monitor (SERVICEDESK-EMAILMON)]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_IncidentManagementSimple_EndUserRequest (INCIDENT-REQUEST)]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_IncidentManagementSimple_Classification (INCIDENT-RECLASSIFY)]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_IncidentManagementSimple_Subtask (INCIDENT-SUBTASK)]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Im_Core]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Im_Automation]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Im_Automation]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Im_ReportFilters]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_WebParts]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Im.Core.DataTypes.IncidentTicket]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Im.Core.DataTypes.IncidentTemplate]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Im.Core.DataTypes.ServiceQueue]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Im.Core.DataTypes.ServiceQueueGroupMap]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Im.Core.DataTypes.SubTaskAssignment]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Im.Core.DataTypes.SubTaskTemplate]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Im.Core.DataTypes.Hd6MigratedIncident]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Im.Core.DataTypes.CustomerSurvey]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service icon in module manifest [icon_48_process_incident]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found application profile in module manifest [ServiceDeskSettings]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnIncidentReceived]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnTicketAssigned]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnOwnershipChanged]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnTicketEdited]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnTicketResolved]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnResolutionVerified]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnVerificationTimeout]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnTicketClosed]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnTicketReopened]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnTicketPlacedOnHold]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnTicketRemovedFromHold]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnAnySlaMissed]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnAnySlaCompletedLate]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found portal page in module manifest [SD_Incident_View]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found portal page in module manifest [SD_Incident_View_Basic]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found portal page in module manifest [Manage_Incidents]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found report pack in module manifest [_018_Standard_Incident_Management_Reports]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found data profile in module manifest [Incident Request Profile]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found data profile in module manifest [Customer Survey Results]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found process type in module manifest [Incident Management]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Items.ReportIncident]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Items.ManageServiceQueues]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Items.ManageTaskTemplates]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Items.AdvancedIncident]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Reports.Run.Incident]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Pages.FullIncidentView]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Pages.BasicIncidentView]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Calendars.Incident]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found group in module manifest [Service Managers]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found group in module manifest [Support]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found group in module manifest [Change Approvers]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found group in module manifest [Change Manager]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found group in module manifest [Problem Analysts]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found group in module manifest [Problem Reviewers]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog entry in module manifest [Report Incident]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog entry in module manifest [Manage Incident Service Queues]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog entry in module manifest [Resolve/Close Multiple Incidents]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog entry in module manifest [Manage Incident Subtask Templates]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog entry in module manifest [Submit Incident (Advanced)]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found data mapping in module manifest [Incident Impact/Urgency Matrix]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found data mapping in module manifest [Routing Table: Location]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found data mapping in module manifest [Routing Table: Classification]
INFO 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Loading module [ProblemManagementModule] from file [ProblemManagementModule.xml] in assembly [Symantec.ServiceDesk.Module.Pm, Version=7.5.1622.1, Culture=neutral, PublicKeyToken=null]...
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.Feeder.ProblemCreation]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.ProblemManagement]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_Feeder_ProblemCreation (PROBLEM-CREATION)]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_ProblemManagement (PROBLEM-MANAGEMENT)]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Pm_Core]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Pm_Automation]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Pm_Automation]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service icon in module manifest [icon_48_process_problem]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found application profile in module manifest [ServiceDeskSettings]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnProblemReceived]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnProblemAnalysisComplete]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnProblemProposalRejected]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnProblemProposalAccepted]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnWaitingForChange]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnProblemComplete]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnProblemRemoved]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnAssociatedChangeNotImplemented]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnAssociatedChangeImplementationComplete]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnProcessRelationshipCreated]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found report pack in module manifest [_004_Standard_Problem_Management_Reports]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Items.ReportProblem]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Reports.Run.Problem]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found group in module manifest [Problem Analysts]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found group in module manifest [Problem Reviewers]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog entry in module manifest [Report a Problem]
INFO 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Loading module [KnowledgeBaseModule] from file [KnowledgeBaseModule.xml] in assembly [Symantec.ServiceDesk.Module.Kb, Version=7.5.1622.1, Culture=neutral, PublicKeyToken=null]...
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.Feeder.KnowledgeBase]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.KBSubmission]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.KnowledgeBaseSearch]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.BulletinBoardEntry]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.NotifyGroupsOnArticleCreation]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_Feeder_KnowledgeBase (KB-SUBMIT)]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_BulletinBoardEntry (KB-BBENTRY)]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_NotifyGroupsOnArticleCreation (KB-NOTIFY)]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_KBSubmission (KB-SUBMIT)]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service icon in module manifest [icon_48_process_kb]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found application profile in module manifest [ServiceDeskSettings]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found process type in module manifest [Incident Management]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Items.SubmitKb]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found group in module manifest [KB Approvers]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found group in module manifest [KB Editors]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog entry in module manifest [Submit Knowledge Base Entry]
INFO 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Loading module [ActiveDirectoryServicesModule] from file [ActiveDirectoryServicesModule.xml] in assembly [Symantec.ServiceDesk.Module.Ad, Version=7.5.1622.1, Culture=neutral, PublicKeyToken=null]...
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.RequestAccessToNetworkShare]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.ResetPassword]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_RequestAccessToNetworkShare (AD-REQUESTACCESS)]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_ResetPassword (AD-RESETPWD)]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found application profile in module manifest [ServiceDeskSettings]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Items.NetworkShare]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Items.ResetPassword]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog entry in module manifest [Request Access to Network Share]
DEBUG 07:44:24,995 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog entry in module manifest [Reset Password]
INFO 07:44:26,087 1 Symantec.ServiceDesk.Installation.Core.ProgramCatalog - Found setup program [ConfigurationProgram] but it is marked as disabled
INFO 07:44:26,087 1 Symantec.ServiceDesk.Installation.Core.ProgramCatalog - Found setup program [DiagnosticProgram]. Registering...
INFO 07:44:26,087 1 Symantec.ServiceDesk.Installation.Core.ProgramCatalog - Found setup program [WorkflowInstallProgram]. Registering...
INFO 07:44:26,087 1 Symantec.ServiceDesk.Installation.Core.ProgramCatalog - Found setup program [InstallationProgram]. Registering...
INFO 07:44:26,087 1 Symantec.ServiceDesk.Installation.Core.ProgramCatalog - Sorting programs by stated order...
INFO 07:44:29,505 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [HomePage.xaml]...
INFO 07:46:44,296 1 Symantec.ServiceDesk.Installation.App - Checking prerequisites prior to starting setup program [Install, Repair, Upgrade or Remove Workflow Server and Portal]
INFO 07:46:44,305 4 Symantec.ServiceDesk.Installation.Core.SetupProgram - Checking prerequisites for program [WorkflowInstallProgram]
INFO 07:46:44,305 4 Symantec.ServiceDesk.Installation.Core.SetupProgram - Prerequisites passed for program [WorkflowInstallProgram]
INFO 07:46:44,309 1 Symantec.ServiceDesk.Installation.App - Prerequisites met. Starting setup program [Install, Repair, Upgrade or Remove Workflow Server and Portal]
INFO 07:46:44,310 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [Programs/WorkflowInstall/WorkflowInstallStartPage.xaml]...
INFO 07:46:44,373 4 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.WorkflowInstallStartPage - Checking workflow installation status prior to rendering program path options...
INFO 07:46:44,375 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found system check [DetectApplicationProfileIsValid]
INFO 07:46:44,376 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found system check [DetectPmDatabaseConnection]
INFO 07:46:44,376 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found system check [DetectPortalConnection]
INFO 07:46:44,376 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found system check [DetectPortalSessionQueue]
INFO 07:46:44,376 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found system check [DetectServiceDeskIsInstalled]
INFO 07:46:44,376 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found system check [DetectServiceDeskIsLicensed]
INFO 07:46:44,376 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found system check [DetectSmpConnection]
INFO 07:46:44,377 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found system check [DetectTimeoutsAndEscalations]
INFO 07:46:44,377 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found system check [DetectWorkflowPersistenceQueue]
INFO 07:46:44,377 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found system check [DetectServiceDeskCoreLibraries]
INFO 07:46:44,377 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found system check [DetectIfWorkflowPortalIsInstalled]
INFO 07:46:44,377 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found system check [DetectIfWorkflowServerIsInstalled]
INFO 07:46:44,377 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found system check [DetectWorkflowCoreService]
INFO 07:46:44,378 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [5] with description [Workflow Server]
INFO 07:46:44,380 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowServerIsInstalled - Checking product version from registry...
INFO 07:46:44,398 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowServerIsInstalled - Product version in registry is [0.0.0.0]. Minimum version is [7.5.3000.0]. Maximum version is[7.5.3999.9999]
DEBUG 07:46:44,418 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowServerIsInstalled - Setting WorkflowServerIsInstalled to false because version == 0
INFO 07:46:44,418 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [5]. Return message is [Workflow Server is not installed.]
INFO 07:46:44,419 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [35] with description [ServiceDesk Core]
INFO 07:46:44,425 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectServiceDeskIsInstalled - Checking product version from registry...
INFO 07:46:44,425 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectServiceDeskIsInstalled - Product version in registry is [0.0.0.0].
INFO 07:46:44,426 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [35]. Return message is [ServiceDesk is not installed]
INFO 07:46:44,427 1 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.WorkflowInstallStartPage - Auto-navigating to license check page since workflow is not currently installed (No reason to show uninstall option)
INFO 07:46:44,427 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [Programs/WorkflowInstall/LicenseCheckPage.xaml]...
INFO 07:46:51,007 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [Programs/WorkflowInstall/ConnectToSmpPage.xaml]...
INFO 07:46:51,170 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [8] with description [SMP Connection]
INFO 07:46:51,396 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectSmpConnection - No default SMP connection was found
INFO 07:46:51,396 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [8]. Return message is [No SMP connection was found]
INFO 07:47:18,539 1 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.ConnectToSmpPage - Starting test of connection profile with endpoint address [rsdsmp]
INFO 07:47:18,562 4 Symantec.Foundations.Core.Integration.ConnectionProfile - Connecting to endpoint [rsdsmp:443]...
INFO 07:47:18,562 4 Symantec.Foundations.Core.Integration.HttpConnectionProfile - Sending web request to endpoint [rsdsmp] for path [altiris/servicedesk/licensing.asmx]...
INFO 07:47:21,123 1 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.ConnectToSmpPage - User initiated test of connection to [rsdsmp] succeeded.
INFO 07:47:22,853 1 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.ConnectToSmpPage - Starting test of connection profile with endpoint address [rsdsmp]
INFO 07:47:22,860 4 Symantec.Foundations.Core.Integration.ConnectionProfile - Connecting to endpoint [rsdsmp:443]...
INFO 07:47:22,860 4 Symantec.Foundations.Core.Integration.HttpConnectionProfile - Sending web request to endpoint [rsdsmp] for path [altiris/servicedesk/licensing.asmx]...
INFO 07:47:22,885 1 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.ConnectToSmpPage - User initiated test of connection to [rsdsmp] succeeded.
DEBUG 07:47:22,886 1 Symantec.ServiceDesk.Installation.Core.SetupEngine - WorkflowInstallerIsDownloaded is returning false because installer file was not found at [C:\ProgramData\Symantec\ServiceDesk\Symantec.Workflow.Setup.exe]
INFO 07:47:22,886 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [Programs/WorkflowInstall/DownloadWorkflowInstallerPage.xaml]...
DEBUG 07:47:22,904 1 Symantec.ServiceDesk.Installation.Core.SetupEngine - WorkflowInstallerIsDownloaded is returning false because installer file was not found at [C:\ProgramData\Symantec\ServiceDesk\Symantec.Workflow.Setup.exe]
INFO 07:47:25,944 1 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.DownloadWorkflowInstallerPage - Starting download of file [https://rsdsmp/altiris/servicedesk/agent/Symantec.Workflow.Setup.exe]...
INFO 07:47:31,299 1 Symantec.ServiceDesk.Installation.App - Finished downloading file [https://rsdsmp/altiris/servicedesk/agent/Symantec.Workflow.Setup.exe]
INFO 07:47:34,168 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [Programs/WorkflowInstall/SetServerBaseUrlPage.xaml]...
INFO 07:47:51,580 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [Programs/WorkflowInstall/InstallationOptionsPage.xaml]...
INFO 07:48:08,657 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [Programs/WorkflowInstall/DatabaseConnectionPage.xaml]...
INFO 07:48:08,763 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [28] with description [Runtime Database Connection]
INFO 07:48:08,764 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [28]. Return message is [Cannot initialize database connection profile from ProcessManager web.config file because it's not installed yet.]
INFO 07:48:31,980 4 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.DatabaseConnectionPage - Preparing to impersonate user [admin\servicedesk.service] for installation database connection test...
INFO 07:48:32,035 4 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.DatabaseConnectionPage - Beginning installation database connection test. Connection string is [Data Source = SMP-CLUSTER; Initial Catalog=master;Integrated Security=SSPI;Pooling=true;Connection Timeout=10]
DEBUG 07:48:32,421 4 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.DatabaseConnectionPage - Checking that user [admin\servicedesk.service] has sysadmin role on the database server
DEBUG 07:48:32,429 4 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.DatabaseConnectionPage - User [admin\servicedesk.service] IS a sysadmin
INFO 07:48:32,430 1 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.DatabaseConnectionPage - Connection test was successful.
INFO 07:48:33,247 4 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.DatabaseConnectionPage - Preparing to impersonate user [admin\servicedesk.service] for installation database connection test...
INFO 07:48:33,281 4 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.DatabaseConnectionPage - Beginning installation database connection test. Connection string is [Data Source = SMP-CLUSTER; Initial Catalog=master;Integrated Security=SSPI;Pooling=true;Connection Timeout=10]
DEBUG 07:48:33,319 4 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.DatabaseConnectionPage - Checking that user [admin\servicedesk.service] has sysadmin role on the database server
DEBUG 07:48:33,319 4 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.DatabaseConnectionPage - User [admin\servicedesk.service] IS a sysadmin
INFO 07:48:33,320 1 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.DatabaseConnectionPage - Connection test was successful.
INFO 07:48:33,320 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [/Programs/WorkflowInstall/RuntimeAccountSetupPage.xaml]...
INFO 07:48:33,338 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [28] with description [Runtime Database Connection]
INFO 07:48:33,338 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [28]. Return message is [Cannot initialize database connection profile from ProcessManager web.config file because it's not installed yet.]
INFO 07:48:45,457 4 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.RuntimeAccountSetupPage - Preparing to impersonate user [ADMIN\ServiceDesk.Service] for runtime database account test...
INFO 07:48:45,491 1 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.RuntimeAccountSetupPage - Connection test was successful.
INFO 07:48:46,499 4 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.RuntimeAccountSetupPage - Preparing to impersonate user [ADMIN\ServiceDesk.Service] for runtime database account test...
INFO 07:48:46,545 1 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.RuntimeAccountSetupPage - Connection test was successful.
INFO 07:48:46,545 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [/Programs/WorkflowInstall/WorkflowInstallReviewPage.xaml]...
INFO 07:48:47,756 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [/Programs/WorkflowInstall/InstallWorkflowPlatformPage.xaml]...
INFO 07:48:47,797 4 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.InstallWorkflowPlatformPage - Invoking the setup engine to perform workflow installation...
INFO 07:48:55,552 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Setting up application pool for workflow projects to run under...
INFO 07:48:56,929 4 Symantec.ServiceDesk.ModuleFramework.LocalServer - Restarting IIS...
DEBUG 07:48:57,480 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Installed version details -- Major: 0, Minor: 0, Build: 0, Revision: 0
INFO 07:48:57,535 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Creating baseline parameters file at [C:\ProgramData\Symantec\ServiceDesk\WorkflowInstallationParameters.xml]
INFO 07:48:57,538 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Loading installer parameters file as resource from [C:\ProgramData\Symantec\ServiceDesk\WorkflowInstallationParameters.xml]
INFO 07:48:57,899 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Writing updated installer parameters file to [C:\ProgramData\Symantec\ServiceDesk\WorkflowInstallationParameters.xml]
INFO 07:48:57,923 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Executing [C:\ProgramData\Symantec\ServiceDesk\Symantec.Workflow.Setup.exe] with arguments [/S /SKIPSWFSVRONUPGRADE=False /INSTALLFRAMEWORK=True /INPUT=C:\ProgramData\Symantec\ServiceDesk\WorkflowInstallationParameters.xml]
DEBUG 07:51:18,632 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Workflow installer returned with exit code [0]
INFO 07:51:18,633 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Creating automation libraries directory (e:\Program Files\Symantec\Workflow\ProcessManager\Plugins\Rules)...
INFO 07:51:18,633 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Patching processmanager plugins right away to ensure compatibility with plugin APIs...
INFO 07:51:18,643 4 Symantec.ServiceDesk.ModuleFramework.LocalServer - Stopping IIS...
INFO 07:51:18,906 4 Symantec.ServiceDesk.ModuleFramework.LocalServer - Starting IIS...
INFO 07:51:19,156 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Executing custom post-workflow-installation steps for currently installed modules...
INFO 07:51:19,156 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Completed workflow installation routine successfullly. Forcing session refresh (in case the Workflow Platform was uninstalled prior to this in the same 'session')...
DEBUG 07:51:19,230 4 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Logging into ProcessManager using userman service at [http://servicedesk.403.edu/ProcessManager/userman/userman.asmx]...
INFO 07:52:10,803 4 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.InstallWorkflowPlatformPage - Checking server and portal following installation...
INFO 07:52:10,803 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [5] with description [Workflow Server]
INFO 07:52:10,803 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowServerIsInstalled - Checking product version from registry...
INFO 07:52:10,804 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowServerIsInstalled - Product version in registry is [7.5.3000.4584]. Minimum version is [7.5.3000.0]. Maximum version is[7.5.3999.9999]
DEBUG 07:52:10,804 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowServerIsInstalled - Setting WorkflowServerIsInstalled to true
INFO 07:52:10,818 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [5]. Return message is [OK]
INFO 07:52:10,818 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [25] with description [ProcessManager Portal]
INFO 07:52:10,818 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowPortalIsInstalled - Looking up ProcessManager product install directory from registry
INFO 07:52:10,818 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowPortalIsInstalled - ProcessManager product install directory is [ProcessManager]
INFO 07:52:10,818 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowPortalIsInstalled - Looking up Process Manager virtual directory name from registry
INFO 07:52:10,864 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowPortalIsInstalled - ProcessManager portal physical and virtual directories were discovered
INFO 07:52:10,864 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [25]. Return message is [OK]
INFO 07:52:16,966 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [HomePage.xaml]...
INFO 07:52:18,920 1 Symantec.ServiceDesk.Installation.App - Checking prerequisites prior to starting setup program [Run System Diagnostic]
INFO 07:52:18,921 4 Symantec.ServiceDesk.Installation.Core.SetupProgram - Checking prerequisites for program [DiagnosticProgram]
INFO 07:52:18,922 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [28] with description [Runtime Database Connection]
INFO 07:52:18,942 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [28]. Return message is [Using windows authentication]
INFO 07:52:18,943 4 Symantec.ServiceDesk.Installation.Core.SetupProgram - Prerequisites passed for program [DiagnosticProgram]
INFO 07:52:18,943 1 Symantec.ServiceDesk.Installation.App - Prerequisites met. Starting setup program [Run System Diagnostic]
INFO 07:52:18,943 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [Programs/Diagnostic/DiagnosticPage.xaml]...
INFO 07:52:19,146 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [5] with description [Workflow Server]
INFO 07:52:19,146 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowServerIsInstalled - Checking product version from registry...
INFO 07:52:19,146 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowServerIsInstalled - Product version in registry is [7.5.3000.4584]. Minimum version is [7.5.3000.0]. Maximum version is[7.5.3999.9999]
DEBUG 07:52:19,146 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowServerIsInstalled - Setting WorkflowServerIsInstalled to true
INFO 07:52:19,156 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [5]. Return message is [OK]
INFO 07:52:19,157 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - System check [5] completed ok
INFO 07:52:19,157 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [8] with description [SMP Connection]
INFO 07:52:19,157 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectSmpConnection - No default SMP connection was found
INFO 07:52:19,157 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [8]. Return message is [No SMP connection was found]
INFO 07:52:19,157 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - System check [8] completed ok
INFO 07:52:19,157 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [10] with description [Workflow core service]
INFO 07:52:19,157 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowServerIsInstalled - Checking if workflow core service is running...
INFO 07:52:19,161 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [10]. Return message is [OK]
INFO 07:52:19,162 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - System check [10] completed ok
INFO 07:52:19,162 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [15] with description [Workflow Persistence Queue]
INFO 07:52:19,167 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [15]. Return message is [Persistence setting could not be determined]
WARN 07:52:19,167 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - System check [15] failed but the impact level is WARN
INFO 07:52:19,167 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [20] with description [Timeouts and Escalations Processing]
INFO 07:52:19,168 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [20]. Return message is [Timeouts and Escalations are enabled]
INFO 07:52:19,168 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - System check [20] completed ok
INFO 07:52:19,168 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [25] with description [ProcessManager Portal]
INFO 07:52:19,168 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowPortalIsInstalled - Looking up ProcessManager product install directory from registry
INFO 07:52:19,168 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowPortalIsInstalled - ProcessManager product install directory is [ProcessManager]
INFO 07:52:19,168 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowPortalIsInstalled - Looking up Process Manager virtual directory name from registry
INFO 07:52:19,183 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowPortalIsInstalled - ProcessManager portal physical and virtual directories were discovered
INFO 07:52:19,183 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [25]. Return message is [OK]
INFO 07:52:19,183 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - System check [25] completed ok
INFO 07:52:19,183 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [28] with description [Runtime Database Connection]
INFO 07:52:19,184 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [28]. Return message is [Using windows authentication]
INFO 07:52:19,184 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - System check [28] completed ok
INFO 07:52:19,184 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [30] with description [ProcessManager Session Persistence]
INFO 07:52:19,594 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [30]. Return message is [Using File persistence]
INFO 07:52:19,594 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - System check [30] completed ok
INFO 07:52:19,594 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [30] with description [Workflow Server to ProcessManager Portal Connection]
INFO 07:52:19,594 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [30]. Return message is [OK]
INFO 07:52:19,594 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - System check [30] completed ok
INFO 07:52:19,594 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [35] with description [ServiceDesk Core]
INFO 07:52:19,594 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectServiceDeskIsInstalled - Checking product version from registry...
INFO 07:52:19,595 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectServiceDeskIsInstalled - Product version in registry is [0.0.0.0].
INFO 07:52:19,595 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [35]. Return message is [ServiceDesk is not installed]
WARN 07:52:19,595 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - System check [35] failed and the impact level is FATAL
INFO 07:52:19,595 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Completed system readiness checks with status of [ActionRequired]