Dec 19, 2019 13:55:43.399 - Error watching attributes for models in domain 0xf00000 : exception com.aprisma.spectrum.core.idl.CsCException.CsCSpectrumException {
com.aprisma.spectrum.core.idl.CsCError.CsCError_e error=NO_USER,
java.lang.String messageFormatID="CsCModelDomain.startWatchAttrValsOfModelsInt.user.hostList.NO_USER",
com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue[] messageValueList={union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="CsModelDomSrvc.cc"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="%I% %G% %U%"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
int intValue=2456
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="PNPSPRI01"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
int intValue=9
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="pnpspri01"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="b024293"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="pnpsoclk02"
}}
}
at com.aprisma.spectrum.core.idl.CsCException.CsCSpectrumExceptionHelper.read(CsCSpectrumExceptionHelper.java:40)
at com.aprisma.spectrum.core.idl._CsCModelDomainStub.startWatchAttrValsOfModelsByIDs(_CsCModelDomainStub.java:6009)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateAttributes(ModelRepository.java:1423)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateAttributes(ModelRepository.java:1636)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateAttributes(ModelRepository.java:1789)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.doThrottledAttrUpdate(ModelRepository.java:1845)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateAttributes(ModelRepository.java:1949)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateModels(ModelRepository.java:2487)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateModels(ModelRepository.java:2360)
at com.aprisma.spectrum.app.topo.common.repository.AbstractModelRepository.getModels(AbstractModelRepository.java:1657)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.getModels(ModelRepository.java:3443)
at com.aprisma.spectrum.app.topo.web.repository.FrontEndRepositoryClientModel.readModels(FrontEndRepositoryClientModel.java:302)
at com.aprisma.spectrum.app.topo.web.repository.FrontEndRepositoryClientModel.updateClientConfiguration(FrontEndRepositoryClientModel.java:606)
at com.aprisma.spectrum.app.web.servlet.ClientPollServlet.processClientConfigurations(ClientPollServlet.java:2866)
at com.aprisma.spectrum.app.web.servlet.ClientPollServlet.doPostImpl(ClientPollServlet.java:3603)
at com.aprisma.spectrum.app.web.servlet.ClientPollServlet.doPost(ClientPollServlet.java:3059)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:650)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:218)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:614)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:956)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:442)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1083)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:640)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
Dec 19, 2019 13:56:10.858 (AlarmNotifier) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb33a7-452f-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:54:07 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: AmravatiUnv_1331_SW.mahabank.co.in
Model IP Address: 10.5.9.5
Severity: Critical
Originating Event
--------------------------------------
Device AmravatiUnv_1331_SW.mahabank.co.in of type SwCiscoIOS has stopped responding to polls and/or external requests. An alarm will be generated.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
Device has stopped responding to polls.
PROBABLE CAUSES:
1) Device Hardware Failure.
2) Cable between this and upstream device broken.
3) Power Failure.
4) Incorrect Network Address.
5) Device Firmware Failure.
RECOMMENDED ACTIONS:
1) Check power to device.
2) Verify status lights on device.
3) Verify reception of packets.
4) Verify network address in device and SPECTRUM.
5) Cycle power on device and recheck.
6) If above fails, call repair.
Dec 19, 2019 13:56:10.858 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 13:56:10.858 (AlarmNotifier) (SDIntegration) - SDSetAction - created ticket for alarm "5dfb33a7-452f-1029-0349-005056880a50".
Dec 19, 2019 13:56:10.858 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - writing new TROUBLE_TICKET_ID for alarm 5dfb33a7-452f-1029-0349-005056880a50
Dec 19, 2019 13:56:10.858 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 13:56:10.858 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 13:56:11.052 (AlarmNotifier) (SDIntegration) - Closed Service Desk ticket.
Dec 19, 2019 13:56:11.052 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 13:56:11.052 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb33b0-45b5-1029-0349-005056880a50
Dec 19, 2019 13:56:11.052 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb33b0-45b5-1029-0349-005056880a50
Dec 19, 2019 13:56:11.052 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xfa0a81
Dec 19, 2019 13:56:11.052 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 13:56:11.052 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 13:56:11.052 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 13:56:11.052 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 13:56:11.052 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 13:56:11.052 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 13:56:11.052 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xfa0a81. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 13:56:11.052 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb33b0-45b5-1029-0349-005056880a50'
Dec 19, 2019 13:56:11.757 (AlarmNotifier) (SDIntegration) - getDescription(), description=SPM TEST TIMED OUT
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb33b0-45b5-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:54:16 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: BHAMRAGAD_1108_VMIG_Airtel_VSAT_Link_10
Severity: Minor
Originating Event
--------------------------------------
SPM Timeout Event -
Test Name: BHAMRAGAD_1108_VMIG_Airtel_VSAT_Link_10 Test Host Address: 10.12.255.239
Source Address: 10.12.255.239 Destination Address: 10.253.25.129
Test Type: Ping
Layer 4 Port Number: 0 Current Test Interval: 60 seconds
Packet Size: 28 Sample Count: 1
Test Host Position: EndPoint
DNS Lookup String:
User Name: Password:
File Name:
Type Of Service: 0
Proxy:
Alternate Packet Address: 0.0.0.0
Alternate Packet Port: 0
Timeout Value: 5000 ms
Timeout data filtered: TRUE
Result retrieval was delayed 18 second(s) due to lack of response from the agent
Probable Cause
-----------------------------------------
SPM TEST TIMED OUT
SYMPTOMS:
A remote RTT test operation timed out.
PROBABLE CAUSES:
1) The path between the remote host and the destination is either down or very slow.
2) The destination device is either down or very slow.
3) The timeout is set too low.
4) SPM was unable to obtain results from the test host for an unknown reason.
RECOMMENDED ACTIONS:
1) Launch the results view and use the test results history to help decide if the timeout is appropriate. Increase the timeout if it is deemed too low.
2) If the timeout is appropriate, either the network or the destination is down or overloaded.
Dec 19, 2019 13:56:11.773 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 13:56:11.773 (AlarmNotifier) (SDIntegration) - Closing service Desk Ticket R-11229893 as Alarm 5dfb33b0-45b5-1029-0349-005056880a50 has been cleared in between
Dec 19, 2019 13:56:12.019 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb33b3-46a2-1029-0349-005056880a50
Dec 19, 2019 13:56:12.019 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb33b3-46a2-1029-0349-005056880a50
Dec 19, 2019 13:56:12.020 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf0000c
Dec 19, 2019 13:56:12.020 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 13:56:12.020 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 13:56:12.020 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 13:56:12.020 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 13:56:12.020 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 13:56:12.020 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 13:56:12.020 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf0000c. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 13:56:12.020 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb33b3-46a2-1029-0349-005056880a50'
Dec 19, 2019 13:56:12.679 (AlarmNotifier) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb33b3-46a2-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:54:19 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: Fault Isolation
Severity: Critical
Originating Event
--------------------------------------
Fault Isolation has detected an unresolved fault (fault record id 7294). The following is a list of models to which SPECTRUM has lost contact:
BHAMRAGAD_1108_VMIG with IP Address 10.102.159.188
BHAMRAGAD_1108_VMIG with a device criticality of 0
As a result of this condition, an alarm has been generated on this model.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
SPECTRUM has detected a situation where a group of models has been found to be affected by a fault. However, a single point of failure could not be identified.
PROBABLE CAUSES:
The cause is most likely two-fold:
1) A connection has been lost that feeds an entire segment or portion of your network.
2) That segment is not properly modeled (i.e. the modeling is not fully resolved). As a result, SPECTRUM could not trace it back to a single point of failure.
RECOMMENDED ACTIONS:
1) Examine the event associated with this alarm. That event should identify at least one of the models affected by this failure.
2) Examine and correct the modeling. Make sure all the models and their connections are fully resolved. Ideally, all models should have some visible connection back to the VNM model.
Dec 19, 2019 13:56:12.679 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 13:56:12.679 (AlarmNotifier) (SDIntegration) - Closing service Desk Ticket R-11229894 as Alarm 5dfb33b3-46a2-1029-0349-005056880a50 has been cleared in between
Dec 19, 2019 13:56:12.884 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 13:56:12.884 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 13:56:13.228 (AlarmNotifier) (SDIntegration) - Closed Service Desk ticket.
Dec 19, 2019 13:56:13.522 (AlarmNotifier) (SDIntegration) - Closed Service Desk ticket.
Dec 19, 2019 13:56:13.553 - Error occurred while closing a Service Desk ticket. AHD03303:Error retrieving Function Access due to an invalid handle or factory
Dec 19, 2019 13:56:13.553 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 13:56:13.553 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 13:56:14.228 (AlarmNotifier) (SDIntegration) - Closed Service Desk ticket.
Dec 19, 2019 13:56:14.942 (AlarmNotifier) (SDIntegration) - Closed Service Desk ticket.
Dec 19, 2019 13:56:15.997 (AlarmNotifier) (SDIntegration) - Closed Service Desk ticket.
Dec 19, 2019 13:56:16.324 (AlarmNotifier) (SDIntegration) - Closed Service Desk ticket.
Dec 19, 2019 13:56:16.324 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 13:56:16.324 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb33bf-5ad5-1020-036a-00505688e66e
Dec 19, 2019 13:56:16.324 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb33bf-5ad5-1020-036a-00505688e66e
Dec 19, 2019 13:56:16.324 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x1489cb0
Dec 19, 2019 13:56:16.324 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 13:56:16.324 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 13:56:16.324 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 13:56:16.324 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 13:56:16.324 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 13:56:16.324 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 13:56:16.324 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x1489cb0. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 13:56:16.324 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb33bf-5ad5-1020-036a-00505688e66e'
Dec 19, 2019 13:56:17.262 (AlarmNotifier) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb33bf-5ad5-1020-036a-00505688e66e
Alarm Creation Date: Thu Dec 19 13:54:31 IST 2019
Landscape: pnpssec02 (0x1400000)
Model Name: Parnem_1521_SW.mahabank.co.in
Model IP Address: 10.6.115.5
Severity: Critical
Originating Event
--------------------------------------
Device Parnem_1521_SW.mahabank.co.in of type SwCiscoIOS has stopped responding to polls and/or external requests. An alarm will be generated.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
Device has stopped responding to polls.
PROBABLE CAUSES:
1) Device Hardware Failure.
2) Cable between this and upstream device broken.
3) Power Failure.
4) Incorrect Network Address.
5) Device Firmware Failure.
RECOMMENDED ACTIONS:
1) Check power to device.
2) Verify status lights on device.
3) Verify reception of packets.
4) Verify network address in device and SPECTRUM.
5) Cycle power on device and recheck.
6) If above fails, call repair.
Dec 19, 2019 13:56:17.262 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 13:56:17.262 (AlarmNotifier) (SDIntegration) - SDSetAction - created ticket for alarm "5dfb33bf-5ad5-1020-036a-00505688e66e".
Dec 19, 2019 13:56:17.262 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - writing new TROUBLE_TICKET_ID for alarm 5dfb33bf-5ad5-1020-036a-00505688e66e
Dec 19, 2019 13:56:17.262 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 13:56:17.262 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 13:56:17.262 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb33cb-4894-1029-0349-005056880a50
Dec 19, 2019 13:56:17.262 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb33cb-4894-1029-0349-005056880a50
Dec 19, 2019 13:56:17.262 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf793d4
Dec 19, 2019 13:56:17.262 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 13:56:17.262 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 13:56:17.262 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 13:56:17.262 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 13:56:17.262 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 13:56:17.278 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 13:56:17.278 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf793d4. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 13:56:17.278 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb33cb-4894-1029-0349-005056880a50'
Dec 19, 2019 13:56:18.653 (AlarmNotifier) (SDIntegration) - getDescription(), description=WIDE-AREA LINK CONTACT LOST
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb33cb-4894-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:54:43 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: Rudrapur_1362
Model IP Address: 10.102.143.72
Severity: Critical
Originating Event
--------------------------------------
The contact status of WA Link model ( name - Rudrapur_1362, type - WA_Link ) is in a "lost" state.
Probable Cause
-----------------------------------------
WIDE-AREA LINK CONTACT LOST
SYMPTOMS:
The VNM has lost contact to this Wide-Area Link model.
PROBABLE CAUSES:
All the models it "collects" are lost.
RECOMMENDED ACTIONS:
Check the status of the Wide-Area Segment "collected" by this model and
the status of the interfaces, which are "connected" to it.
Dec 19, 2019 13:56:18.653 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 13:56:18.653 (AlarmNotifier) (SDIntegration) - SDSetAction - created ticket for alarm "5dfb33cb-4894-1029-0349-005056880a50".
Dec 19, 2019 13:56:18.653 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - writing new TROUBLE_TICKET_ID for alarm 5dfb33cb-4894-1029-0349-005056880a50
Dec 19, 2019 13:56:18.653 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 13:56:18.653 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 13:56:18.921 (AlarmNotifier) (SDIntegration) - Closed Service Desk ticket.
Dec 19, 2019 13:56:18.921 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 13:56:18.921 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb33da-4abd-1029-0349-005056880a50
Dec 19, 2019 13:56:18.921 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb33da-4abd-1029-0349-005056880a50
Dec 19, 2019 13:56:18.921 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf4319c
Dec 19, 2019 13:56:18.921 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 13:56:18.921 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 13:56:18.921 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 13:56:18.921 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 13:56:18.921 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 13:56:18.921 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 13:56:18.921 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf4319c. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 13:56:18.921 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb33da-4abd-1029-0349-005056880a50'
Dec 19, 2019 13:56:19.557 (AlarmNotifier) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb33da-4abd-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:54:58 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: Byculla_0183_SW.mahabank.co.in
Model IP Address: 10.3.16.5
Severity: Critical
Originating Event
--------------------------------------
Device Byculla_0183_SW.mahabank.co.in of type SwCiscoIOS has stopped responding to polls and/or external requests. An alarm will be generated.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
Device has stopped responding to polls.
PROBABLE CAUSES:
1) Device Hardware Failure.
2) Cable between this and upstream device broken.
3) Power Failure.
4) Incorrect Network Address.
5) Device Firmware Failure.
RECOMMENDED ACTIONS:
1) Check power to device.
2) Verify status lights on device.
3) Verify reception of packets.
4) Verify network address in device and SPECTRUM.
5) Cycle power on device and recheck.
6) If above fails, call repair.
Dec 19, 2019 13:56:19.557 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 13:56:19.557 (AlarmNotifier) (SDIntegration) - Closing service Desk Ticket R-11229897 as Alarm 5dfb33da-4abd-1029-0349-005056880a50 has been cleared in between
Dec 19, 2019 13:56:19.747 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 13:56:19.747 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 13:56:20.247 (AlarmNotifier) (SDIntegration) - Closed Service Desk ticket.
Dec 19, 2019 13:56:20.263 - Error occurred while closing a Service Desk ticket. AHD03303:Error retrieving Function Access due to an invalid handle or factory
Dec 19, 2019 13:56:20.263 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 13:56:20.263 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb33e3-4b26-1029-0349-005056880a50
Dec 19, 2019 13:56:20.263 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb33e3-4b26-1029-0349-005056880a50
Dec 19, 2019 13:56:20.263 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf000ab
Dec 19, 2019 13:56:20.263 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 13:56:20.263 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 13:56:20.263 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 13:56:20.263 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 13:56:20.263 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 13:56:20.263 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 13:56:20.263 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf000ab. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 13:56:20.263 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb33e3-4b26-1029-0349-005056880a50'
Dec 19, 2019 13:56:20.973 (AlarmNotifier) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb33e3-4b26-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:55:07 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: Nsk_City_ServiceBr.mahabank.co.in
Model IP Address: 10.8.63.37
Severity: Critical
Originating Event
--------------------------------------
Device Nsk_City_ServiceBr.mahabank.co.in of type Rtr_Cisco has stopped responding to polls and/or external requests. An alarm will be generated.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
Device has stopped responding to polls.
PROBABLE CAUSES:
1) Device Hardware Failure.
2) Cable between this and upstream device broken.
3) Power Failure.
4) Incorrect Network Address.
5) Device Firmware Failure.
RECOMMENDED ACTIONS:
1) Check power to device.
2) Verify status lights on device.
3) Verify reception of packets.
4) Verify network address in device and SPECTRUM.
5) Cycle power on device and recheck.
6) If above fails, call repair.
Dec 19, 2019 13:56:20.989 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 13:56:20.989 (AlarmNotifier) (SDIntegration) - SDSetAction - created ticket for alarm "5dfb33e3-4b26-1029-0349-005056880a50".
Dec 19, 2019 13:56:20.989 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - writing new TROUBLE_TICKET_ID for alarm 5dfb33e3-4b26-1029-0349-005056880a50
Dec 19, 2019 13:56:20.989 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 13:56:20.989 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 13:56:20.989 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb33e7-4ba9-1029-0349-005056880a50
Dec 19, 2019 13:56:20.989 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb33e7-4ba9-1029-0349-005056880a50
Dec 19, 2019 13:56:20.989 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf3c794
Dec 19, 2019 13:56:20.989 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 13:56:20.989 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 13:56:20.989 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 13:56:20.989 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 13:56:20.989 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 13:56:20.989 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 13:56:20.989 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf3c794. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 13:56:20.989 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb33e7-4ba9-1029-0349-005056880a50'
Dec 19, 2019 13:56:21.732 (AlarmNotifier) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb33e7-4ba9-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:55:11 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: Aalapalli_0272.mahabank.co.in
Model IP Address: 10.5.127.69
Severity: Critical
Originating Event
--------------------------------------
Fault Isolation has detected an unresolved fault (fault record id 7300). The following is a list of models to which SPECTRUM has lost contact:
Aalapalli_0272.mahabank.co.in of type Cisco 1905K9 with IP Address 10.5.127.69 with a device criticality of 1
Aalapalli_0272 with IP Address 10.102.146.8
Aalapalli_0272 with a device criticality of 0
Aalapalli_0272_SW.mahabank.co.in of type CiscoBG with IP Address 10.5.69.5 with a device criticality of 1
As a result of this condition, an alarm has been generated on this model.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
SPECTRUM has detected a situation where a group of models has been found to be affected by a fault. However, a single point of failure could not be identified.
PROBABLE CAUSES:
The cause is most likely two-fold:
1) A connection has been lost that feeds an entire segment or portion of your network.
2) That segment is not properly modeled (i.e. the modeling is not fully resolved). As a result, SPECTRUM could not trace it back to a single point of failure.
RECOMMENDED ACTIONS:
1) Examine the event associated with this alarm. That event should identify at least one of the models affected by this failure.
2) Examine and correct the modeling. Make sure all the models and their connections are fully resolved. Ideally, all models should have some visible connection back to the VNM model.
Dec 19, 2019 13:56:21.732 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 13:56:21.732 (AlarmNotifier) (SDIntegration) - SDSetAction - created ticket for alarm "5dfb33e7-4ba9-1029-0349-005056880a50".
Dec 19, 2019 13:56:21.732 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - writing new TROUBLE_TICKET_ID for alarm 5dfb33e7-4ba9-1029-0349-005056880a50
Dec 19, 2019 13:56:21.747 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 13:56:21.747 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 13:56:21.747 - Error occurred while closing a Service Desk ticket. AHD03303:Error retrieving Function Access due to an invalid handle or factory
Dec 19, 2019 13:56:21.969 (AlarmNotifier) (SDIntegration) - Closed Service Desk ticket.
Dec 19, 2019 13:56:21.969 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 13:56:21.969 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb33f1-4c89-1029-0349-005056880a50
Dec 19, 2019 13:56:21.969 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb33f1-4c89-1029-0349-005056880a50
Dec 19, 2019 13:56:21.969 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xfa0aec
Dec 19, 2019 13:56:21.969 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 13:56:21.969 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 13:56:21.969 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 13:56:21.969 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 13:56:21.969 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 13:56:21.969 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 13:56:21.969 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xfa0aec. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 13:56:21.969 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb33f1-4c89-1029-0349-005056880a50'
Dec 19, 2019 13:56:22.570 (AlarmNotifier) (SDIntegration) - getDescription(), description=SPM TEST TIMED OUT
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb33f1-4c89-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:55:21 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: JailRoad_1927_SIFY_LINK _10
Severity: Minor
Originating Event
--------------------------------------
SPM Timeout Event -
Test Name: JailRoad_1927_SIFY_LINK _10 Test Host Address: 10.8.127.88
Source Address: 10.8.127.88 Destination Address: 10.110.7.234
Test Type: Ping
Layer 4 Port Number: 0 Current Test Interval: 60 seconds
Packet Size: 28 Sample Count: 1
Test Host Position: EndPoint
DNS Lookup String:
User Name: Password:
File Name:
Type Of Service: 0
Proxy:
Alternate Packet Address: 0.0.0.0
Alternate Packet Port: 0
Timeout Value: 5000 ms
Timeout data filtered: TRUE
Probable Cause
-----------------------------------------
SPM TEST TIMED OUT
SYMPTOMS:
A remote RTT test operation timed out.
PROBABLE CAUSES:
1) The path between the remote host and the destination is either down or very slow.
2) The destination device is either down or very slow.
3) The timeout is set too low.
4) SPM was unable to obtain results from the test host for an unknown reason.
RECOMMENDED ACTIONS:
1) Launch the results view and use the test results history to help decide if the timeout is appropriate. Increase the timeout if it is deemed too low.
2) If the timeout is appropriate, either the network or the destination is down or overloaded.
Dec 19, 2019 13:56:22.570 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 13:56:22.570 (AlarmNotifier) (SDIntegration) - SDSetAction - created ticket for alarm "5dfb33f1-4c89-1029-0349-005056880a50".
Dec 19, 2019 13:56:22.570 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - writing new TROUBLE_TICKET_ID for alarm 5dfb33f1-4c89-1029-0349-005056880a50
Dec 19, 2019 13:56:22.570 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb33f7-5e16-1020-036a-00505688e66e
Dec 19, 2019 13:56:22.570 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb33f7-5e16-1020-036a-00505688e66e
Dec 19, 2019 13:56:22.570 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x1406402
Dec 19, 2019 13:56:22.570 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 13:56:22.570 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 13:56:22.570 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 13:56:22.570 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 13:56:22.570 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 13:56:22.570 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 13:56:22.570 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x1406402. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 13:56:22.570 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb33f7-5e16-1020-036a-00505688e66e'
Dec 19, 2019 13:56:22.965 (AlarmNotifier) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb33f7-5e16-1020-036a-00505688e66e
Alarm Creation Date: Thu Dec 19 13:55:27 IST 2019
Landscape: pnpssec02 (0x1400000)
Model Name: ShenoyNgr_1167.mahabank.co.in
Model IP Address: 10.10.63.20
Severity: Critical
Originating Event
--------------------------------------
Device ShenoyNgr_1167.mahabank.co.in of type Rtr_Cisco has stopped responding to polls and/or external requests. An alarm will be generated.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
Device has stopped responding to polls.
PROBABLE CAUSES:
1) Device Hardware Failure.
2) Cable between this and upstream device broken.
3) Power Failure.
4) Incorrect Network Address.
5) Device Firmware Failure.
RECOMMENDED ACTIONS:
1) Check power to device.
2) Verify status lights on device.
3) Verify reception of packets.
4) Verify network address in device and SPECTRUM.
5) Cycle power on device and recheck.
6) If above fails, call repair.
Dec 19, 2019 13:56:22.965 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 13:56:22.965 (AlarmNotifier) (SDIntegration) - SDSetAction - created ticket for alarm "5dfb33f7-5e16-1020-036a-00505688e66e".
Dec 19, 2019 13:56:22.965 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - writing new TROUBLE_TICKET_ID for alarm 5dfb33f7-5e16-1020-036a-00505688e66e
Dec 19, 2019 13:56:22.981 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 13:56:22.981 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 13:56:23.149 (AlarmNotifier) (SDIntegration) - Closed Service Desk ticket.
Dec 19, 2019 13:56:23.149 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 13:56:23.149 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb33fa-4dc2-1029-0349-005056880a50
Dec 19, 2019 13:56:23.149 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb33fa-4dc2-1029-0349-005056880a50
Dec 19, 2019 13:56:23.149 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf08b88
Dec 19, 2019 13:56:23.149 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 13:56:23.149 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 13:56:23.149 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 13:56:23.149 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 13:56:23.149 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 13:56:23.149 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 13:56:23.149 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf08b88. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 13:56:23.149 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb33fa-4dc2-1029-0349-005056880a50'
Dec 19, 2019 13:56:23.651 (AlarmNotifier) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb33fa-4dc2-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:55:30 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: Sonai_1391.mahabank.co.in
Model IP Address: 10.12.63.33
Severity: Critical
Originating Event
--------------------------------------
Fault Isolation has detected an unresolved fault (fault record id 7301). The following is a list of models to which SPECTRUM has lost contact:
Sonai_1391.mahabank.co.in of type Cisco 1905K9 with IP Address 10.12.63.33 with a device criticality of 1
Sonai_1391 with IP Address 10.102.151.8
Sonai_1391 with a device criticality of 0
Sonai_1391_SW.mahabank.co.in of type CiscoBG with IP Address 10.12.33.5 with a device criticality of 1
As a result of this condition, an alarm has been generated on this model.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
SPECTRUM has detected a situation where a group of models has been found to be affected by a fault. However, a single point of failure could not be identified.
PROBABLE CAUSES:
The cause is most likely two-fold:
1) A connection has been lost that feeds an entire segment or portion of your network.
2) That segment is not properly modeled (i.e. the modeling is not fully resolved). As a result, SPECTRUM could not trace it back to a single point of failure.
RECOMMENDED ACTIONS:
1) Examine the event associated with this alarm. That event should identify at least one of the models affected by this failure.
2) Examine and correct the modeling. Make sure all the models and their connections are fully resolved. Ideally, all models should have some visible connection back to the VNM model.
Dec 19, 2019 13:56:23.651 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 13:56:23.651 (AlarmNotifier) (SDIntegration) - SDSetAction - created ticket for alarm "5dfb33fa-4dc2-1029-0349-005056880a50".
Dec 19, 2019 13:56:23.651 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - writing new TROUBLE_TICKET_ID for alarm 5dfb33fa-4dc2-1029-0349-005056880a50
Dec 19, 2019 13:56:23.651 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb33fa-4de1-1029-0349-005056880a50
Dec 19, 2019 13:56:23.651 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb33fa-4de1-1029-0349-005056880a50
Dec 19, 2019 13:56:23.651 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf06a85
Dec 19, 2019 13:56:23.651 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 13:56:23.651 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 13:56:23.651 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 13:56:23.651 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 13:56:23.651 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 13:56:23.651 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 13:56:23.651 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf06a85. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 13:56:23.651 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb33fa-4de1-1029-0349-005056880a50'
Dec 19, 2019 13:56:24.136 (AlarmNotifier) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb33fa-4de1-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:55:30 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: Galand_1879.mahabank.co.in
Model IP Address: 10.2.255.202
Severity: Critical
Originating Event
--------------------------------------
Device Galand_1879.mahabank.co.in of type Rtr_Cisco has stopped responding to polls and/or external requests. An alarm will be generated.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
Device has stopped responding to polls.
PROBABLE CAUSES:
1) Device Hardware Failure.
2) Cable between this and upstream device broken.
3) Power Failure.
4) Incorrect Network Address.
5) Device Firmware Failure.
RECOMMENDED ACTIONS:
1) Check power to device.
2) Verify status lights on device.
3) Verify reception of packets.
4) Verify network address in device and SPECTRUM.
5) Cycle power on device and recheck.
6) If above fails, call repair.
Dec 19, 2019 13:56:24.136 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 13:56:24.136 (AlarmNotifier) (SDIntegration) - SDSetAction - created ticket for alarm "5dfb33fa-4de1-1029-0349-005056880a50".
Dec 19, 2019 13:56:24.136 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - writing new TROUBLE_TICKET_ID for alarm 5dfb33fa-4de1-1029-0349-005056880a50
Dec 19, 2019 13:56:24.136 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb33fd-4e7e-1029-0349-005056880a50
Dec 19, 2019 13:56:24.136 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb33fd-4e7e-1029-0349-005056880a50
Dec 19, 2019 13:56:24.136 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf58b4b
Dec 19, 2019 13:56:24.136 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 13:56:24.136 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 13:56:24.136 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 13:56:24.136 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 13:56:24.136 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 13:56:24.136 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 13:56:24.136 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf58b4b. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 13:56:24.136 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb33fd-4e7e-1029-0349-005056880a50'
Dec 19, 2019 13:56:24.621 (AlarmNotifier) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb33fd-4e7e-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:55:33 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: Galand_1879
Model IP Address: 10.2.202.5
Severity: Critical
Originating Event
--------------------------------------
Device Galand_1879 of type SwCiscoIOS has stopped responding to polls and/or external requests. An alarm will be generated.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
Device has stopped responding to polls.
PROBABLE CAUSES:
1) Device Hardware Failure.
2) Cable between this and upstream device broken.
3) Power Failure.
4) Incorrect Network Address.
5) Device Firmware Failure.
RECOMMENDED ACTIONS:
1) Check power to device.
2) Verify status lights on device.
3) Verify reception of packets.
4) Verify network address in device and SPECTRUM.
5) Cycle power on device and recheck.
6) If above fails, call repair.
Dec 19, 2019 13:56:24.621 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 13:56:24.621 (AlarmNotifier) (SDIntegration) - SDSetAction - created ticket for alarm "5dfb33fd-4e7e-1029-0349-005056880a50".
Dec 19, 2019 13:56:24.621 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - writing new TROUBLE_TICKET_ID for alarm 5dfb33fd-4e7e-1029-0349-005056880a50
Dec 19, 2019 13:56:24.621 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3400-4eb5-1029-0349-005056880a50
Dec 19, 2019 13:56:24.621 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3400-4eb5-1029-0349-005056880a50
Dec 19, 2019 13:56:24.621 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf79a89
Dec 19, 2019 13:56:24.621 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 13:56:24.621 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 13:56:24.621 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 13:56:24.621 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 13:56:24.621 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 13:56:24.621 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 13:56:24.621 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf79a89. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 13:56:24.621 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3400-4eb5-1029-0349-005056880a50'
Dec 19, 2019 13:56:25.016 (AlarmNotifier) (SDIntegration) - getDescription(), description=WIDE-AREA LINK CONTACT LOST
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb3400-4eb5-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:55:36 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: WADA_0712
Model IP Address: 10.102.138.32
Severity: Critical
Originating Event
--------------------------------------
The contact status of WA Link model ( name - WADA_0712, type - WA_Link ) is in a "lost" state.
Probable Cause
-----------------------------------------
WIDE-AREA LINK CONTACT LOST
SYMPTOMS:
The VNM has lost contact to this Wide-Area Link model.
PROBABLE CAUSES:
All the models it "collects" are lost.
RECOMMENDED ACTIONS:
Check the status of the Wide-Area Segment "collected" by this model and
the status of the interfaces, which are "connected" to it.
Dec 19, 2019 13:56:25.016 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 13:56:25.016 (AlarmNotifier) (SDIntegration) - SDSetAction - created ticket for alarm "5dfb3400-4eb5-1029-0349-005056880a50".
Dec 19, 2019 13:56:25.016 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - writing new TROUBLE_TICKET_ID for alarm 5dfb3400-4eb5-1029-0349-005056880a50
Dec 19, 2019 13:56:25.032 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 13:56:25.032 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 13:56:25.201 (AlarmNotifier) (SDIntegration) - Closed Service Desk ticket.
Dec 19, 2019 13:56:25.439 (AlarmNotifier) (SDIntegration) - Closed Service Desk ticket.
Dec 19, 2019 13:56:25.686 (AlarmNotifier) (SDIntegration) - Closed Service Desk ticket.
Dec 19, 2019 13:56:25.686 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 13:56:25.686 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3407-601a-1020-036a-00505688e66e
Dec 19, 2019 13:56:25.686 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3407-601a-1020-036a-00505688e66e
Dec 19, 2019 13:56:25.686 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x140390c
Dec 19, 2019 13:56:25.686 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 13:56:25.686 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 13:56:25.686 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 13:56:25.686 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 13:56:25.686 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 13:56:25.686 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 13:56:25.686 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x140390c. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 13:56:25.686 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3407-601a-1020-036a-00505688e66e'
Dec 19, 2019 13:56:26.171 (AlarmNotifier) (SDIntegration) - getDescription(), description=ALL DEVICE CONNECTIONS ARE UNREACHABLE
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb3407-601a-1020-036a-00505688e66e
Alarm Creation Date: Thu Dec 19 13:55:43 IST 2019
Landscape: pnpssec02 (0x1400000)
Model Name: Kukatpally_1175.mahabank.co.in
Model IP Address: 10.16.63.5
Severity: Originating Event
--------------------------------------
The VNM is unable to contact device Kukatpally_1175.mahabank.co.in of type Rtr_Cisco because all of the devices that this one is connected to are unreachable. An alarm will be generated but will be suppressed from the Alarm view.
Probable Cause
-----------------------------------------
ALL DEVICE CONNECTIONS ARE UNREACHABLE
SYMPTOMS:
The VNM is unable to contact this device because all of the devices that this one is connected to are unreachable.
PROBABLE CAUSES:
1) A router connected to this device has gone down.
2) A network cable has become unplugged.
RECOMMENDED ACTIONS:
1) Check the status of the devices that this one is connected to for problems.
2) Check for a loose or unplugged network cable.
Dec 19, 2019 13:56:26.171 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 13:56:26.171 (AlarmNotifier) (SDIntegration) - Closing service Desk Ticket R-11229906 as Alarm 5dfb3407-601a-1020-036a-00505688e66e has been cleared in between
Dec 19, 2019 13:56:26.345 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3407-6026-1020-036a-00505688e66e
Dec 19, 2019 13:56:26.345 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3407-6026-1020-036a-00505688e66e
Dec 19, 2019 13:56:26.345 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x140390c
Dec 19, 2019 13:56:26.345 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 13:56:26.345 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 13:56:26.345 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 13:56:26.345 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 13:56:26.345 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 13:56:26.345 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 13:56:26.345 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x140390c. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 13:56:26.345 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3407-6026-1020-036a-00505688e66e'
Dec 19, 2019 13:56:26.878 (AlarmNotifier) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb3407-6026-1020-036a-00505688e66e
Alarm Creation Date: Thu Dec 19 13:55:43 IST 2019
Landscape: pnpssec02 (0x1400000)
Model Name: Kukatpally_1175.mahabank.co.in
Model IP Address: 10.16.63.5
Severity: Critical
Originating Event
--------------------------------------
Fault Isolation has detected an unresolved fault (fault record id 4862). The following is a list of models to which SPECTRUM has lost contact:
Kukatpally_1175.mahabank.co.in of type Cisco 1921K9 with IP Address 10.16.63.5 with a device criticality of 1
Kukatpally_1175 with IP Address 10.102.155.20
Kukatpally_1175 with a device criticality of 0
Kukatpally_1175_SW.mahabank.co.in of type Cat 2960 24TCS with IP Address 10.16.5.5 with a device criticality of 1
As a result of this condition, an alarm has been generated on this model.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
SPECTRUM has detected a situation where a group of models has been found to be affected by a fault. However, a single point of failure could not be identified.
PROBABLE CAUSES:
The cause is most likely two-fold:
1) A connection has been lost that feeds an entire segment or portion of your network.
2) That segment is not properly modeled (i.e. the modeling is not fully resolved). As a result, SPECTRUM could not trace it back to a single point of failure.
RECOMMENDED ACTIONS:
1) Examine the event associated with this alarm. That event should identify at least one of the models affected by this failure.
2) Examine and correct the modeling. Make sure all the models and their connections are fully resolved. Ideally, all models should have some visible connection back to the VNM model.
Dec 19, 2019 13:56:26.878 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 13:56:26.878 (AlarmNotifier) (SDIntegration) - SDSetAction - created ticket for alarm "5dfb3407-6026-1020-036a-00505688e66e".
Dec 19, 2019 13:56:26.878 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - writing new TROUBLE_TICKET_ID for alarm 5dfb3407-6026-1020-036a-00505688e66e
Dec 19, 2019 13:56:26.878 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 13:56:26.878 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 13:56:26.878 - Error occurred while closing a Service Desk ticket. AHD03303:Error retrieving Function Access due to an invalid handle or factory
Dec 19, 2019 13:56:26.878 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 13:56:26.878 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb340e-60f9-1020-036a-00505688e66e
Dec 19, 2019 13:56:26.878 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb340e-60f9-1020-036a-00505688e66e
Dec 19, 2019 13:56:26.878 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x1401648
Dec 19, 2019 13:56:26.878 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 13:56:26.878 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 13:56:26.878 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 13:56:26.878 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 13:56:26.878 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 13:56:26.878 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 13:56:26.878 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x1401648. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 13:56:26.878 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb340e-60f9-1020-036a-00505688e66e'
Dec 19, 2019 13:56:27.564 (AlarmNotifier) (SDIntegration) - getDescription(), description=ALL DEVICE CONNECTIONS ARE UNREACHABLE
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb340e-60f9-1020-036a-00505688e66e
Alarm Creation Date: Thu Dec 19 13:55:50 IST 2019
Landscape: pnpssec02 (0x1400000)
Model Name: IndiraVasahat_1000.mahabank.co.in
Model IP Address: 10.1.127.121
Severity: Originating Event
--------------------------------------
The VNM is unable to contact device IndiraVasahat_1000.mahabank.co.in of type Rtr_Cisco because all of the devices that this one is connected to are unreachable. An alarm will be generated but will be suppressed from the Alarm view.
Probable Cause
-----------------------------------------
ALL DEVICE CONNECTIONS ARE UNREACHABLE
SYMPTOMS:
The VNM is unable to contact this device because all of the devices that this one is connected to are unreachable.
PROBABLE CAUSES:
1) A router connected to this device has gone down.
2) A network cable has become unplugged.
RECOMMENDED ACTIONS:
1) Check the status of the devices that this one is connected to for problems.
2) Check for a loose or unplugged network cable.
Dec 19, 2019 13:56:27.564 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 13:56:27.564 (AlarmNotifier) (SDIntegration) - Closing service Desk Ticket R-11229908 as Alarm 5dfb340e-60f9-1020-036a-00505688e66e has been cleared in between
Dec 19, 2019 13:56:27.754 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb340e-6103-1020-036a-00505688e66e
Dec 19, 2019 13:56:27.754 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb340e-6103-1020-036a-00505688e66e
Dec 19, 2019 13:56:27.754 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x1401648
Dec 19, 2019 13:56:27.754 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 13:56:27.754 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 13:56:27.754 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 13:56:27.754 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 13:56:27.754 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 13:56:27.754 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 13:56:27.754 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x1401648. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 13:56:27.754 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb340e-6103-1020-036a-00505688e66e'
Dec 19, 2019 13:56:28.287 (AlarmNotifier) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb340e-6103-1020-036a-00505688e66e
Alarm Creation Date: Thu Dec 19 13:55:50 IST 2019
Landscape: pnpssec02 (0x1400000)
Model Name: IndiraVasahat_1000.mahabank.co.in
Model IP Address: 10.1.127.121
Severity: Critical
Originating Event
--------------------------------------
Fault Isolation has detected an unresolved fault (fault record id 5413). The following is a list of models to which SPECTRUM has lost contact:
IndiraVasahat_1000.mahabank.co.in of type Cisco 1921K9 with IP Address 10.1.127.121 with a device criticality of 1
IndiraVasahat_1000_SW of type Cat 2960 24TCS with IP Address 10.1.121.5 with a device criticality of 1
IndiraVasahat_1000 with IP Address 10.102.132.48
IndiraVasahat_1000 with a device criticality of 0
As a result of this condition, an alarm has been generated on this model.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
SPECTRUM has detected a situation where a group of models has been found to be affected by a fault. However, a single point of failure could not be identified.
PROBABLE CAUSES:
The cause is most likely two-fold:
1) A connection has been lost that feeds an entire segment or portion of your network.
2) That segment is not properly modeled (i.e. the modeling is not fully resolved). As a result, SPECTRUM could not trace it back to a single point of failure.
RECOMMENDED ACTIONS:
1) Examine the event associated with this alarm. That event should identify at least one of the models affected by this failure.
2) Examine and correct the modeling. Make sure all the models and their connections are fully resolved. Ideally, all models should have some visible connection back to the VNM model.
Dec 19, 2019 13:56:28.287 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 13:56:28.287 (AlarmNotifier) (SDIntegration) - SDSetAction - created ticket for alarm "5dfb340e-6103-1020-036a-00505688e66e".
Dec 19, 2019 13:56:28.287 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - writing new TROUBLE_TICKET_ID for alarm 5dfb340e-6103-1020-036a-00505688e66e
Dec 19, 2019 13:56:28.287 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 13:56:28.287 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 13:56:28.287 - Error occurred while closing a Service Desk ticket. AHD03303:Error retrieving Function Access due to an invalid handle or factory
Dec 19, 2019 13:56:28.523 (AlarmNotifier) (SDIntegration) - Closed Service Desk ticket.
Dec 19, 2019 13:56:28.523 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 13:56:28.523 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb341b-4fb6-1029-0349-005056880a50
Dec 19, 2019 13:56:28.523 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb341b-4fb6-1029-0349-005056880a50
Dec 19, 2019 13:56:28.523 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf5574e
Dec 19, 2019 13:56:28.523 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 13:56:28.523 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 13:56:28.523 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 13:56:28.523 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 13:56:28.523 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 13:56:28.523 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 13:56:28.523 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf5574e. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 13:56:28.523 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb341b-4fb6-1029-0349-005056880a50'
Dec 19, 2019 13:56:29.084 (AlarmNotifier) (SDIntegration) - getDescription(), description=WIDE-AREA LINK CONTACT LOST
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb341b-4fb6-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:56:03 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: Kadegaon_1636
Model IP Address: 10.102.133.196
Severity: Critical
Originating Event
--------------------------------------
The contact status of WA Link model ( name - Kadegaon_1636, type - WA_Link ) is in a "lost" state.
Probable Cause
-----------------------------------------
WIDE-AREA LINK CONTACT LOST
SYMPTOMS:
The VNM has lost contact to this Wide-Area Link model.
PROBABLE CAUSES:
All the models it "collects" are lost.
RECOMMENDED ACTIONS:
Check the status of the Wide-Area Segment "collected" by this model and
the status of the interfaces, which are "connected" to it.
Dec 19, 2019 13:56:29.084 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 13:56:29.084 (AlarmNotifier) (SDIntegration) - SDSetAction - created ticket for alarm "5dfb341b-4fb6-1029-0349-005056880a50".
Dec 19, 2019 13:56:29.084 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - writing new TROUBLE_TICKET_ID for alarm 5dfb341b-4fb6-1029-0349-005056880a50
Dec 19, 2019 13:56:29.084 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 13:56:29.084 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 13:56:30.498 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 13:56:30.498 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3433-51df-1029-0349-005056880a50
Dec 19, 2019 13:56:30.498 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3433-51df-1029-0349-005056880a50
Dec 19, 2019 13:56:30.498 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf06aa3
Dec 19, 2019 13:56:30.498 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 13:56:30.498 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 13:56:30.498 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 13:56:30.498 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 13:56:30.498 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 13:56:30.498 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 13:56:30.498 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf06aa3. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 13:56:30.498 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3433-51df-1029-0349-005056880a50'
Dec 19, 2019 13:56:30.916 (AlarmNotifier) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb3433-51df-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:56:27 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: KIRTINAGAR_1789.mahabank.co.in
Model IP Address: 10.2.255.193
Severity: Critical
Originating Event
--------------------------------------
Device KIRTINAGAR_1789.mahabank.co.in of type Rtr_Cisco has stopped responding to polls and/or external requests. An alarm will be generated.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
Device has stopped responding to polls.
PROBABLE CAUSES:
1) Device Hardware Failure.
2) Cable between this and upstream device broken.
3) Power Failure.
4) Incorrect Network Address.
5) Device Firmware Failure.
RECOMMENDED ACTIONS:
1) Check power to device.
2) Verify status lights on device.
3) Verify reception of packets.
4) Verify network address in device and SPECTRUM.
5) Cycle power on device and recheck.
6) If above fails, call repair.
Dec 19, 2019 13:56:30.916 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 13:56:30.916 (AlarmNotifier) (SDIntegration) - SDSetAction - created ticket for alarm "5dfb3433-51df-1029-0349-005056880a50".
Dec 19, 2019 13:56:30.916 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - writing new TROUBLE_TICKET_ID for alarm 5dfb3433-51df-1029-0349-005056880a50
Dec 19, 2019 13:56:30.916 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3434-5235-1029-0349-005056880a50
Dec 19, 2019 13:56:30.916 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3434-5235-1029-0349-005056880a50
Dec 19, 2019 13:56:30.916 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf06a96
Dec 19, 2019 13:56:30.916 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 13:56:30.916 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 13:56:30.916 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 13:56:30.916 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 13:56:30.916 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 13:56:30.916 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 13:56:30.916 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf06a96. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 13:56:30.916 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3434-5235-1029-0349-005056880a50'
Dec 19, 2019 13:56:31.358 (AlarmNotifier) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb3434-5235-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:56:28 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: Rohini_1788.mahabank.co.in
Model IP Address: 10.2.255.194
Severity: Critical
Originating Event
--------------------------------------
Device Rohini_1788.mahabank.co.in of type Rtr_Cisco has stopped responding to polls and/or external requests. An alarm will be generated.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
Device has stopped responding to polls.
PROBABLE CAUSES:
1) Device Hardware Failure.
2) Cable between this and upstream device broken.
3) Power Failure.
4) Incorrect Network Address.
5) Device Firmware Failure.
RECOMMENDED ACTIONS:
1) Check power to device.
2) Verify status lights on device.
3) Verify reception of packets.
4) Verify network address in device and SPECTRUM.
5) Cycle power on device and recheck.
6) If above fails, call repair.
Dec 19, 2019 13:56:31.358 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 13:56:31.358 (AlarmNotifier) (SDIntegration) - SDSetAction - created ticket for alarm "5dfb3434-5235-1029-0349-005056880a50".
Dec 19, 2019 13:56:31.358 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - writing new TROUBLE_TICKET_ID for alarm 5dfb3434-5235-1029-0349-005056880a50
Dec 19, 2019 13:56:31.358 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3435-621c-1020-036a-00505688e66e
Dec 19, 2019 13:56:31.358 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3435-621c-1020-036a-00505688e66e
Dec 19, 2019 13:56:31.358 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x14a1e91
Dec 19, 2019 13:56:31.358 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 13:56:31.358 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 13:56:31.358 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 13:56:31.358 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 13:56:31.358 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 13:56:31.358 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 13:56:31.358 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x14a1e91. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 13:56:31.358 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3435-621c-1020-036a-00505688e66e'
Dec 19, 2019 13:56:31.748 (AlarmNotifier) (SDIntegration) - getDescription(), description=SPM TEST TIMED OUT
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb3435-621c-1020-036a-00505688e66e
Alarm Creation Date: Thu Dec 19 13:56:29 IST 2019
Landscape: pnpssec02 (0x1400000)
Model Name: PETH_KINHAI_988_VMIG_Airtel_LINK_10
Severity: Minor
Originating Event
--------------------------------------
SPM Timeout Event -
Test Name: PETH_KINHAI_988_VMIG_Airtel_LINK_10 Test Host Address: 10.1.255.231
Source Address: 10.1.255.231 Destination Address: 10.109.6.237
Test Type: Ping
Layer 4 Port Number: 0 Current Test Interval: 60 seconds
Packet Size: 28 Sample Count: 1
Test Host Position: EndPoint
DNS Lookup String:
User Name: Password:
File Name:
Type Of Service: 0
Proxy:
Alternate Packet Address: 0.0.0.0
Alternate Packet Port: 0
Timeout Value: 5000 ms
Timeout data filtered: TRUE
Result retrieval was delayed 18 second(s) due to lack of response from the agent
Probable Cause
-----------------------------------------
SPM TEST TIMED OUT
SYMPTOMS:
A remote RTT test operation timed out.
PROBABLE CAUSES:
1) The path between the remote host and the destination is either down or very slow.
2) The destination device is either down or very slow.
3) The timeout is set too low.
4) SPM was unable to obtain results from the test host for an unknown reason.
RECOMMENDED ACTIONS:
1) Launch the results view and use the test results history to help decide if the timeout is appropriate. Increase the timeout if it is deemed too low.
2) If the timeout is appropriate, either the network or the destination is down or overloaded.
Dec 19, 2019 13:56:31.764 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 13:56:31.764 (AlarmNotifier) (SDIntegration) - SDSetAction - created ticket for alarm "5dfb3435-621c-1020-036a-00505688e66e".
Dec 19, 2019 13:56:31.764 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - writing new TROUBLE_TICKET_ID for alarm 5dfb3435-621c-1020-036a-00505688e66e
Dec 19, 2019 13:56:31.764 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 13:56:31.764 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 13:56:31.954 (AlarmNotifier) (SDIntegration) - Closed Service Desk ticket.
Dec 19, 2019 13:56:40.517 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 13:56:40.517 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3436-525d-1029-0349-005056880a50
Dec 19, 2019 13:56:40.517 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3436-525d-1029-0349-005056880a50
Dec 19, 2019 13:56:40.517 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xfa0abe
Dec 19, 2019 13:56:40.517 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 13:56:40.517 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 13:56:40.517 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 13:56:40.517 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 13:56:40.517 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 13:56:40.517 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 13:56:40.517 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xfa0abe. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 13:56:40.517 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3436-525d-1029-0349-005056880a50'
Dec 19, 2019 13:56:40.971 (AlarmNotifier) (SDIntegration) - getDescription(), description=SPM TEST TIMED OUT
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb3436-525d-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:56:30 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: Chandrapur_0055_TCL_LINK _10
Severity: Minor
Originating Event
--------------------------------------
SPM Timeout Event -
Test Name: Chandrapur_0055_TCL_LINK _10 Test Host Address: 10.5.63.20
Source Address: 10.5.63.20 Destination Address: 10.107.1.34
Test Type: Ping
Layer 4 Port Number: 0 Current Test Interval: 60 seconds
Packet Size: 28 Sample Count: 1
Test Host Position: EndPoint
DNS Lookup String:
User Name: Password:
File Name:
Type Of Service: 0
Proxy:
Alternate Packet Address: 0.0.0.0
Alternate Packet Port: 0
Timeout Value: 5000 ms
Timeout data filtered: TRUE
Result retrieval was delayed 1 second(s) due to lack of response from the agent
Probable Cause
-----------------------------------------
SPM TEST TIMED OUT
SYMPTOMS:
A remote RTT test operation timed out.
PROBABLE CAUSES:
1) The path between the remote host and the destination is either down or very slow.
2) The destination device is either down or very slow.
3) The timeout is set too low.
4) SPM was unable to obtain results from the test host for an unknown reason.
RECOMMENDED ACTIONS:
1) Launch the results view and use the test results history to help decide if the timeout is appropriate. Increase the timeout if it is deemed too low.
2) If the timeout is appropriate, either the network or the destination is down or overloaded.
Dec 19, 2019 13:56:40.971 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 13:56:40.971 (AlarmNotifier) (SDIntegration) - SDSetAction - created ticket for alarm "5dfb3436-525d-1029-0349-005056880a50".
Dec 19, 2019 13:56:40.971 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - writing new TROUBLE_TICKET_ID for alarm 5dfb3436-525d-1029-0349-005056880a50
Dec 19, 2019 13:56:40.971 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3438-6290-1020-036a-00505688e66e
Dec 19, 2019 13:56:40.971 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3438-6290-1020-036a-00505688e66e
Dec 19, 2019 13:56:40.971 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x1498451
Dec 19, 2019 13:56:40.971 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 13:56:40.971 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 13:56:40.971 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 13:56:40.971 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 13:56:40.971 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 13:56:40.987 (AlarmNotifier) (SDIntegration) - ModelAssociationProcessor: matching rule [ PT='SPECTRUM_DSMPT',UID='null' (0) ]
Dec 19, 2019 13:56:40.987 (AlarmNotifier) (SDIntegration) - ModelAssociationProcessor: using problem type SPECTRUM_DSMPT
Dec 19, 2019 13:56:40.987 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 13:56:40.987 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x1498451. Resulting entry is [ PT='SPECTRUM_DSMPT',UID='' (0) ]
Dec 19, 2019 13:56:40.987 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='SPECTRUM_DSMPT', endUserId='' asset='', alarmId='5dfb3438-6290-1020-036a-00505688e66e'
Dec 19, 2019 13:56:41.518 (AlarmNotifier) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb3438-6290-1020-036a-00505688e66e
Alarm Creation Date: Thu Dec 19 13:56:32 IST 2019
Landscape: pnpssec02 (0x1400000)
Model Name: PETH_KINHAI_988_VMIG.mahabank.co.in
Model IP Address: 10.1.255.231
Severity: Critical
Originating Event
--------------------------------------
Device PETH_KINHAI_988_VMIG.mahabank.co.in of type Rtr_Cisco has stopped responding to polls and/or external requests. An alarm will be generated.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
Device has stopped responding to polls.
PROBABLE CAUSES:
1) Device Hardware Failure.
2) Cable between this and upstream device broken.
3) Power Failure.
4) Incorrect Network Address.
5) Device Firmware Failure.
RECOMMENDED ACTIONS:
1) Check power to device.
2) Verify status lights on device.
3) Verify reception of packets.
4) Verify network address in device and SPECTRUM.
5) Cycle power on device and recheck.
6) If above fails, call repair.
Dec 19, 2019 13:56:41.518 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 13:56:41.518 (AlarmNotifier) (SDIntegration) - SDSetAction - created ticket for alarm "5dfb3438-6290-1020-036a-00505688e66e".
Dec 19, 2019 13:56:41.518 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - writing new TROUBLE_TICKET_ID for alarm 5dfb3438-6290-1020-036a-00505688e66e
Dec 19, 2019 13:56:41.534 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb343e-62d9-1020-036a-00505688e66e
Dec 19, 2019 13:56:41.534 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb343e-62d9-1020-036a-00505688e66e
Dec 19, 2019 13:56:41.534 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x14a1caf
Dec 19, 2019 13:56:41.534 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 13:56:41.534 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 13:56:41.534 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 13:56:41.534 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 13:56:41.534 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 13:56:41.534 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 13:56:41.534 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x14a1caf. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 13:56:41.534 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb343e-62d9-1020-036a-00505688e66e'
Dec 19, 2019 13:56:41.972 (AlarmNotifier) (SDIntegration) - getDescription(), description=SPM TEST TIMED OUT
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb343e-62d9-1020-036a-00505688e66e
Alarm Creation Date: Thu Dec 19 13:56:38 IST 2019
Landscape: pnpssec02 (0x1400000)
Model Name: Trivendrum_0399_Airtel_LINK _10
Severity: Minor
Originating Event
--------------------------------------
SPM Timeout Event -
Test Name: Trivendrum_0399_Airtel_LINK _10 Test Host Address: 10.10.63.17
Source Address: 10.10.63.17 Destination Address: 10.109.5.201
Test Type: Ping
Layer 4 Port Number: 0 Current Test Interval: 60 seconds
Packet Size: 28 Sample Count: 1
Test Host Position: EndPoint
DNS Lookup String:
User Name: Password:
File Name:
Type Of Service: 0
Proxy:
Alternate Packet Address: 0.0.0.0
Alternate Packet Port: 0
Timeout Value: 5000 ms
Timeout data filtered: TRUE
Probable Cause
-----------------------------------------
SPM TEST TIMED OUT
SYMPTOMS:
A remote RTT test operation timed out.
PROBABLE CAUSES:
1) The path between the remote host and the destination is either down or very slow.
2) The destination device is either down or very slow.
3) The timeout is set too low.
4) SPM was unable to obtain results from the test host for an unknown reason.
RECOMMENDED ACTIONS:
1) Launch the results view and use the test results history to help decide if the timeout is appropriate. Increase the timeout if it is deemed too low.
2) If the timeout is appropriate, either the network or the destination is down or overloaded.
Dec 19, 2019 13:56:41.987 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 13:56:41.987 (AlarmNotifier) (SDIntegration) - SDSetAction - created ticket for alarm "5dfb343e-62d9-1020-036a-00505688e66e".
Dec 19, 2019 13:56:41.987 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - writing new TROUBLE_TICKET_ID for alarm 5dfb343e-62d9-1020-036a-00505688e66e
Dec 19, 2019 13:56:41.987 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 13:56:41.987 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 13:56:42.155 (AlarmNotifier) (SDIntegration) - Closed Service Desk ticket.
Dec 19, 2019 13:56:47.089 - Error reading attributes for models in domain 0x1400000 : exception com.aprisma.spectrum.core.idl.CsCException.CsCSpectrumException {
com.aprisma.spectrum.core.idl.CsCError.CsCError_e error=NO_USER,
java.lang.String messageFormatID="CsCModelDomain.readAttrValListOfModelsByIDs.user.domain.NO_USER",
com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue[] messageValueList={union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="CsModelDomSrvc.cc"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="%I% %G% %U%"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
int intValue=3905
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="PNPSSEC02"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
int intValue=13
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="pnpssec02"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="(unknown_user)"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="pnpsoclk02"
}}
}
at com.aprisma.spectrum.core.idl.CsCException.CsCSpectrumExceptionHelper.read(CsCSpectrumExceptionHelper.java:40)
at com.aprisma.spectrum.core.idl._CsCModelDomainStub.readAttrValListOfModelsByIDs(_CsCModelDomainStub.java:4066)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateAttributes(ModelRepository.java:1428)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateAttributes(ModelRepository.java:1636)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateAttributes(ModelRepository.java:1789)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.doThrottledAttrUpdate(ModelRepository.java:1845)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateAttributes(ModelRepository.java:1949)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateModels(ModelRepository.java:2488)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateModels(ModelRepository.java:2360)
at com.aprisma.spectrum.app.topo.common.repository.AbstractModelRepository.getModels(AbstractModelRepository.java:1657)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.getModels(ModelRepository.java:3434)
at com.aprisma.spectrum.app.topo.common.repository.AbstractModelRepository.getModels(AbstractModelRepository.java:1528)
at com.aprisma.spectrum.app.scm.web.attribute.NCMDiffReader.getValueImpl(NCMDiffReader.java:226)
at com.aprisma.spectrum.app.scm.web.attribute.NCMDiffReader.getValue(NCMDiffReader.java:191)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateAttribute(ModelRepository.java:1668)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateAttributes(ModelRepository.java:1749)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.doThrottledAttrUpdate(ModelRepository.java:1845)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateAttributes(ModelRepository.java:1949)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateModels(ModelRepository.java:2487)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateModels(ModelRepository.java:2360)
at com.aprisma.spectrum.app.topo.common.repository.AbstractModelRepository.getModels(AbstractModelRepository.java:1657)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.getModels(ModelRepository.java:3443)
at com.aprisma.spectrum.app.topo.web.repository.FrontEndRepositoryClientModel.readModels(FrontEndRepositoryClientModel.java:302)
at com.aprisma.spectrum.app.topo.web.repository.FrontEndRepositoryClientModel.updateClientConfiguration(FrontEndRepositoryClientModel.java:606)
at com.aprisma.spectrum.app.web.servlet.ClientPollServlet.processClientConfigurations(ClientPollServlet.java:2866)
at com.aprisma.spectrum.app.web.servlet.ClientPollServlet.doPostImpl(ClientPollServlet.java:3603)
at com.aprisma.spectrum.app.web.servlet.ClientPollServlet.doPost(ClientPollServlet.java:3059)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:650)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:218)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:614)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:956)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:442)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1083)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:640)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
Dec 19, 2019 13:56:47.091 - Error watching attributes for models in domain 0x1400000 : exception com.aprisma.spectrum.core.idl.CsCException.CsCSpectrumException {
com.aprisma.spectrum.core.idl.CsCError.CsCError_e error=NO_USER,
java.lang.String messageFormatID="CsCModelDomain.startWatchAttrValsOfModelsInt.user.domain.NO_USER",
com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue[] messageValueList={union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="CsModelDomSrvc.cc"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="%I% %G% %U%"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
int intValue=2456
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="PNPSSEC02"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
int intValue=13
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="pnpssec02"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="(unknown_user)"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="pnpsoclk02"
}}
}
at com.aprisma.spectrum.core.idl.CsCException.CsCSpectrumExceptionHelper.read(CsCSpectrumExceptionHelper.java:40)
at com.aprisma.spectrum.core.idl._CsCModelDomainStub.startWatchAttrValsOfModelsByIDs(_CsCModelDomainStub.java:6009)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateAttributes(ModelRepository.java:1423)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateAttributes(ModelRepository.java:1636)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateAttributes(ModelRepository.java:1789)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.doThrottledAttrUpdate(ModelRepository.java:1845)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateAttributes(ModelRepository.java:1949)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateModels(ModelRepository.java:2487)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateModels(ModelRepository.java:2360)
at com.aprisma.spectrum.app.topo.common.repository.AbstractModelRepository.getModels(AbstractModelRepository.java:1657)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.getModels(ModelRepository.java:3443)
at com.aprisma.spectrum.app.topo.web.repository.FrontEndRepositoryClientModel.readModels(FrontEndRepositoryClientModel.java:302)
at com.aprisma.spectrum.app.topo.web.repository.FrontEndRepositoryClientModel.updateClientConfiguration(FrontEndRepositoryClientModel.java:606)
at com.aprisma.spectrum.app.web.servlet.ClientPollServlet.processClientConfigurations(ClientPollServlet.java:2866)
at com.aprisma.spectrum.app.web.servlet.ClientPollServlet.doPostImpl(ClientPollServlet.java:3603)
at com.aprisma.spectrum.app.web.servlet.ClientPollServlet.doPost(ClientPollServlet.java:3059)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:650)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:218)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:614)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:956)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:442)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1083)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:640)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
Dec 19, 2019 13:56:47.092 - Error reading attributes for models in domain 0x1400000 : exception com.aprisma.spectrum.core.idl.CsCException.CsCSpectrumException {
com.aprisma.spectrum.core.idl.CsCError.CsCError_e error=NO_USER,
java.lang.String messageFormatID="CsCModelDomain.readAttrValListOfModelsByIDs.user.domain.NO_USER",
com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue[] messageValueList={union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="CsModelDomSrvc.cc"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="%I% %G% %U%"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
int intValue=3905
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="PNPSSEC02"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
int intValue=13
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="pnpssec02"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="(unknown_user)"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="pnpsoclk02"
}}
}
at com.aprisma.spectrum.core.idl.CsCException.CsCSpectrumExceptionHelper.read(CsCSpectrumExceptionHelper.java:40)
at com.aprisma.spectrum.core.idl._CsCModelDomainStub.readAttrValListOfModelsByIDs(_CsCModelDomainStub.java:4066)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateAttributes(ModelRepository.java:1428)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateAttributes(ModelRepository.java:1636)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateAttributes(ModelRepository.java:1789)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.doThrottledAttrUpdate(ModelRepository.java:1845)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateAttributes(ModelRepository.java:1949)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateModels(ModelRepository.java:2488)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateModels(ModelRepository.java:2360)
at com.aprisma.spectrum.app.topo.common.repository.AbstractModelRepository.getModels(AbstractModelRepository.java:1657)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.getModels(ModelRepository.java:3443)
at com.aprisma.spectrum.app.topo.web.repository.FrontEndRepositoryClientModel.readModels(FrontEndRepositoryClientModel.java:302)
at com.aprisma.spectrum.app.topo.web.repository.FrontEndRepositoryClientModel.updateClientConfiguration(FrontEndRepositoryClientModel.java:606)
at com.aprisma.spectrum.app.web.servlet.ClientPollServlet.processClientConfigurations(ClientPollServlet.java:2866)
at com.aprisma.spectrum.app.web.servlet.ClientPollServlet.doPostImpl(ClientPollServlet.java:3603)
at com.aprisma.spectrum.app.web.servlet.ClientPollServlet.doPost(ClientPollServlet.java:3059)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:650)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:218)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:614)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:956)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:442)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1083)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:640)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
Dec 19, 2019 13:56:50.538 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 13:57:00.560 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 13:57:00.560 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3452-63ef-1020-036a-00505688e66e
Dec 19, 2019 13:57:00.560 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3452-63ef-1020-036a-00505688e66e
Dec 19, 2019 13:57:00.561 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x14a1dad
Dec 19, 2019 13:57:00.561 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 13:57:00.561 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 13:57:00.561 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 13:57:00.561 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 13:57:00.561 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 13:57:00.561 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 13:57:00.561 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x14a1dad. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 13:57:00.561 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3452-63ef-1020-036a-00505688e66e'
Dec 19, 2019 13:57:01.499 (AlarmNotifier) (SDIntegration) - getDescription(), description=SPM TEST TIMED OUT
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb3452-63ef-1020-036a-00505688e66e
Alarm Creation Date: Thu Dec 19 13:56:58 IST 2019
Landscape: pnpssec02 (0x1400000)
Model Name: Junnar_0623_0592_Vodafone_LINK_10
Severity: Minor
Originating Event
--------------------------------------
SPM Timeout Event -
Test Name: Junnar_0623_0592_Vodafone_LINK_10 Test Host Address: 10.19.63.55
Source Address: 10.19.63.55 Destination Address: 10.106.3.86
Test Type: Ping
Layer 4 Port Number: 0 Current Test Interval: 60 seconds
Packet Size: 28 Sample Count: 1
Test Host Position: EndPoint
DNS Lookup String:
User Name: Password:
File Name:
Type Of Service: 0
Proxy:
Alternate Packet Address: 0.0.0.0
Alternate Packet Port: 0
Timeout Value: 5000 ms
Timeout data filtered: TRUE
Probable Cause
-----------------------------------------
SPM TEST TIMED OUT
SYMPTOMS:
A remote RTT test operation timed out.
PROBABLE CAUSES:
1) The path between the remote host and the destination is either down or very slow.
2) The destination device is either down or very slow.
3) The timeout is set too low.
4) SPM was unable to obtain results from the test host for an unknown reason.
RECOMMENDED ACTIONS:
1) Launch the results view and use the test results history to help decide if the timeout is appropriate. Increase the timeout if it is deemed too low.
2) If the timeout is appropriate, either the network or the destination is down or overloaded.
Dec 19, 2019 13:57:01.499 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 13:57:01.499 (AlarmNotifier) (SDIntegration) - SDSetAction - created ticket for alarm "5dfb3452-63ef-1020-036a-00505688e66e".
Dec 19, 2019 13:57:01.499 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - writing new TROUBLE_TICKET_ID for alarm 5dfb3452-63ef-1020-036a-00505688e66e
Dec 19, 2019 13:57:01.499 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 13:57:01.499 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 13:57:02.014 (AlarmNotifier) (SDIntegration) - Closed Service Desk ticket.
Dec 19, 2019 13:57:10.576 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 13:57:10.576 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 13:57:20.594 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 13:57:20.594 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3462-53cf-1029-0349-005056880a50
Dec 19, 2019 13:57:20.594 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3462-53cf-1029-0349-005056880a50
Dec 19, 2019 13:57:20.594 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xfa0af8
Dec 19, 2019 13:57:20.594 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 13:57:20.594 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 13:57:20.594 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 13:57:20.594 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 13:57:20.594 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 13:57:20.594 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 13:57:20.594 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xfa0af8. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 13:57:20.594 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3462-53cf-1029-0349-005056880a50'
Dec 19, 2019 13:57:21.358 (AlarmNotifier) (SDIntegration) - getDescription(), description=SPM TEST TIMED OUT
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb3462-53cf-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:57:14 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: KANASHI_656_VMIG_Airtel_Link_10
Severity: Minor
Originating Event
--------------------------------------
SPM Timeout Event -
Test Name: KANASHI_656_VMIG_Airtel_Link_10 Test Host Address: 10.8.127.121
Source Address: 10.8.127.121 Destination Address: 10.109.6.105
Test Type: Ping
Layer 4 Port Number: 0 Current Test Interval: 60 seconds
Packet Size: 28 Sample Count: 1
Test Host Position: EndPoint
DNS Lookup String:
User Name: Password:
File Name:
Type Of Service: 0
Proxy:
Alternate Packet Address: 0.0.0.0
Alternate Packet Port: 0
Timeout Value: 5000 ms
Timeout data filtered: TRUE
Result retrieval was delayed 10 second(s) due to lack of response from the agent
Probable Cause
-----------------------------------------
SPM TEST TIMED OUT
SYMPTOMS:
A remote RTT test operation timed out.
PROBABLE CAUSES:
1) The path between the remote host and the destination is either down or very slow.
2) The destination device is either down or very slow.
3) The timeout is set too low.
4) SPM was unable to obtain results from the test host for an unknown reason.
RECOMMENDED ACTIONS:
1) Launch the results view and use the test results history to help decide if the timeout is appropriate. Increase the timeout if it is deemed too low.
2) If the timeout is appropriate, either the network or the destination is down or overloaded.
Dec 19, 2019 13:57:21.358 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 13:57:21.358 (AlarmNotifier) (SDIntegration) - SDSetAction - created ticket for alarm "5dfb3462-53cf-1029-0349-005056880a50".
Dec 19, 2019 13:57:21.358 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - writing new TROUBLE_TICKET_ID for alarm 5dfb3462-53cf-1029-0349-005056880a50
Dec 19, 2019 13:57:21.358 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 13:57:21.358 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 13:57:22.128 (AlarmNotifier) (SDIntegration) - Closed Service Desk ticket.
Dec 19, 2019 13:57:30.615 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 13:57:30.615 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb346a-652b-1020-036a-00505688e66e
Dec 19, 2019 13:57:30.615 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb346a-652b-1020-036a-00505688e66e
Dec 19, 2019 13:57:30.615 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x149f8ea
Dec 19, 2019 13:57:30.615 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 13:57:30.615 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 13:57:30.615 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 13:57:30.615 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 13:57:30.615 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 13:57:30.615 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 13:57:30.615 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x149f8ea. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 13:57:30.615 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb346a-652b-1020-036a-00505688e66e'
Dec 19, 2019 13:57:31.032 (AlarmNotifier) (SDIntegration) - getDescription(), description=SPM TEST TIMED OUT
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb346a-652b-1020-036a-00505688e66e
Alarm Creation Date: Thu Dec 19 13:57:22 IST 2019
Landscape: pnpssec02 (0x1400000)
Model Name: Kakkeri_1051_Airtel_LINK _10
Severity: Minor
Originating Event
--------------------------------------
SPM Timeout Event -
Test Name: Kakkeri_1051_Airtel_LINK _10 Test Host Address: 10.9.63.53
Source Address: 10.9.63.53 Destination Address: 10.109.7.9
Test Type: Ping
Layer 4 Port Number: 0 Current Test Interval: 60 seconds
Packet Size: 28 Sample Count: 1
Test Host Position: EndPoint
DNS Lookup String:
User Name: Password:
File Name:
Type Of Service: 0
Proxy:
Alternate Packet Address: 0.0.0.0
Alternate Packet Port: 0
Timeout Value: 5000 ms
Timeout data filtered: TRUE
Result retrieval was delayed 19 second(s) due to lack of response from the agent
Probable Cause
-----------------------------------------
SPM TEST TIMED OUT
SYMPTOMS:
A remote RTT test operation timed out.
PROBABLE CAUSES:
1) The path between the remote host and the destination is either down or very slow.
2) The destination device is either down or very slow.
3) The timeout is set too low.
4) SPM was unable to obtain results from the test host for an unknown reason.
RECOMMENDED ACTIONS:
1) Launch the results view and use the test results history to help decide if the timeout is appropriate. Increase the timeout if it is deemed too low.
2) If the timeout is appropriate, either the network or the destination is down or overloaded.
Dec 19, 2019 13:57:31.032 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 13:57:31.032 (AlarmNotifier) (SDIntegration) - SDSetAction - created ticket for alarm "5dfb346a-652b-1020-036a-00505688e66e".
Dec 19, 2019 13:57:31.032 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - writing new TROUBLE_TICKET_ID for alarm 5dfb346a-652b-1020-036a-00505688e66e
Dec 19, 2019 13:57:31.032 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3470-65c5-1020-036a-00505688e66e
Dec 19, 2019 13:57:31.032 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3470-65c5-1020-036a-00505688e66e
Dec 19, 2019 13:57:31.032 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x1469b6b
Dec 19, 2019 13:57:31.032 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 13:57:31.032 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 13:57:31.032 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 13:57:31.032 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 13:57:31.032 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 13:57:31.032 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 13:57:31.032 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x1469b6b. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 13:57:31.032 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3470-65c5-1020-036a-00505688e66e'
Dec 19, 2019 13:57:31.491 (AlarmNotifier) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb3470-65c5-1020-036a-00505688e66e
Alarm Creation Date: Thu Dec 19 13:57:28 IST 2019
Landscape: pnpssec02 (0x1400000)
Model Name: Kakkeri_1051.mahabank.co.in
Model IP Address: 10.9.63.53
Severity: Critical
Originating Event
--------------------------------------
Device Kakkeri_1051.mahabank.co.in of type Rtr_Cisco has stopped responding to polls and/or external requests. An alarm will be generated.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
Device has stopped responding to polls.
PROBABLE CAUSES:
1) Device Hardware Failure.
2) Cable between this and upstream device broken.
3) Power Failure.
4) Incorrect Network Address.
5) Device Firmware Failure.
RECOMMENDED ACTIONS:
1) Check power to device.
2) Verify status lights on device.
3) Verify reception of packets.
4) Verify network address in device and SPECTRUM.
5) Cycle power on device and recheck.
6) If above fails, call repair.
Dec 19, 2019 13:57:31.491 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 13:57:31.491 (AlarmNotifier) (SDIntegration) - SDSetAction - created ticket for alarm "5dfb3470-65c5-1020-036a-00505688e66e".
Dec 19, 2019 13:57:31.491 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - writing new TROUBLE_TICKET_ID for alarm 5dfb3470-65c5-1020-036a-00505688e66e
Dec 19, 2019 13:57:31.491 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 13:57:31.491 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 13:57:31.689 (AlarmNotifier) (SDIntegration) - Closed Service Desk ticket.
Dec 19, 2019 13:57:31.911 (AlarmNotifier) (SDIntegration) - Closed Service Desk ticket.
Dec 19, 2019 13:57:40.622 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 13:57:40.622 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3472-6627-1020-036a-00505688e66e
Dec 19, 2019 13:57:40.622 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3472-6627-1020-036a-00505688e66e
Dec 19, 2019 13:57:40.622 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x147ffb9
Dec 19, 2019 13:57:40.622 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 13:57:40.622 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 13:57:40.622 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 13:57:40.622 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 13:57:40.622 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 13:57:40.622 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 13:57:40.622 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x147ffb9. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 13:57:40.622 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3472-6627-1020-036a-00505688e66e'
Dec 19, 2019 13:57:41.168 (AlarmNotifier) (SDIntegration) - getDescription(), description=WIDE-AREA LINK CONTACT LOST
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb3472-6627-1020-036a-00505688e66e
Alarm Creation Date: Thu Dec 19 13:57:30 IST 2019
Landscape: pnpssec02 (0x1400000)
Model Name: Kukatpally_1175
Model IP Address: 10.102.155.20
Severity: Critical
Originating Event
--------------------------------------
The contact status of WA Link model ( name - Kukatpally_1175, type - WA_Link ) is in a "lost" state.
Probable Cause
-----------------------------------------
WIDE-AREA LINK CONTACT LOST
SYMPTOMS:
The VNM has lost contact to this Wide-Area Link model.
PROBABLE CAUSES:
All the models it "collects" are lost.
RECOMMENDED ACTIONS:
Check the status of the Wide-Area Segment "collected" by this model and
the status of the interfaces, which are "connected" to it.
Dec 19, 2019 13:57:41.168 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 13:57:41.168 (AlarmNotifier) (SDIntegration) - SDSetAction - created ticket for alarm "5dfb3472-6627-1020-036a-00505688e66e".
Dec 19, 2019 13:57:41.168 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - writing new TROUBLE_TICKET_ID for alarm 5dfb3472-6627-1020-036a-00505688e66e
Dec 19, 2019 13:57:41.168 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3475-669e-1020-036a-00505688e66e
Dec 19, 2019 13:57:41.168 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3475-669e-1020-036a-00505688e66e
Dec 19, 2019 13:57:41.168 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x1404c08
Dec 19, 2019 13:57:41.168 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 13:57:41.168 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 13:57:41.168 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 13:57:41.168 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 13:57:41.168 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 13:57:41.168 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 13:57:41.168 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x1404c08. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 13:57:41.168 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3475-669e-1020-036a-00505688e66e'
Dec 19, 2019 13:57:41.858 (AlarmNotifier) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb3475-669e-1020-036a-00505688e66e
Alarm Creation Date: Thu Dec 19 13:57:33 IST 2019
Landscape: pnpssec02 (0x1400000)
Model Name: Guwahati_1275.mahabank.co.in
Model IP Address: 10.17.63.17
Severity: Critical
Originating Event
--------------------------------------
Device Guwahati_1275.mahabank.co.in of type Rtr_Cisco has stopped responding to polls and/or external requests. An alarm will be generated.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
Device has stopped responding to polls.
PROBABLE CAUSES:
1) Device Hardware Failure.
2) Cable between this and upstream device broken.
3) Power Failure.
4) Incorrect Network Address.
5) Device Firmware Failure.
RECOMMENDED ACTIONS:
1) Check power to device.
2) Verify status lights on device.
3) Verify reception of packets.
4) Verify network address in device and SPECTRUM.
5) Cycle power on device and recheck.
6) If above fails, call repair.
Dec 19, 2019 13:57:41.858 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 13:57:41.858 (AlarmNotifier) (SDIntegration) - SDSetAction - created ticket for alarm "5dfb3475-669e-1020-036a-00505688e66e".
Dec 19, 2019 13:57:41.858 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - writing new TROUBLE_TICKET_ID for alarm 5dfb3475-669e-1020-036a-00505688e66e
Dec 19, 2019 13:57:41.858 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 13:57:41.858 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 13:57:42.112 (AlarmNotifier) (SDIntegration) - Closed Service Desk ticket.
Dec 19, 2019 13:57:50.629 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 13:57:50.629 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 14:01:39.303 (http-bio-80-exec-24) (SDIntegration) - SDServlet - received request: "/serviceDesk/createTicket"
Dec 19, 2019 14:01:39.303 (http-bio-80-exec-24) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34b4-6fde-1029-0349-005056880a50
Dec 19, 2019 14:01:39.303 (http-bio-80-exec-24) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf916c5
Dec 19, 2019 14:01:39.303 (http-bio-80-exec-24) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:01:39.303 (http-bio-80-exec-24) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:01:39.303 (http-bio-80-exec-24) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:01:39.303 (http-bio-80-exec-24) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:01:39.303 (http-bio-80-exec-24) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:01:39.303 (http-bio-80-exec-24) (SDIntegration) - ModelAssociationProcessor: matching rule [ PT='SPECTRUM_DSMPT',UID='null' (0) ]
Dec 19, 2019 14:01:39.303 (http-bio-80-exec-24) (SDIntegration) - ModelAssociationProcessor: using problem type SPECTRUM_DSMPT
Dec 19, 2019 14:01:39.303 (http-bio-80-exec-24) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:01:39.303 (http-bio-80-exec-24) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf916c5. Resulting entry is [ PT='SPECTRUM_DSMPT',UID='' (0) ]
Dec 19, 2019 14:01:39.303 (http-bio-80-exec-24) (SDIntegration) - template factor :cr_tpl
Dec 19, 2019 14:01:39.303 (http-bio-80-exec-24) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34b4-6fde-1029-0349-005056880a50
Dec 19, 2019 14:01:39.303 (http-bio-80-exec-24) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb34b4-6fde-1029-0349-005056880a50
Dec 19, 2019 14:01:39.303 (http-bio-80-exec-24) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf916c5
Dec 19, 2019 14:01:39.303 (http-bio-80-exec-24) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:01:39.303 (http-bio-80-exec-24) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:01:39.303 (http-bio-80-exec-24) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:01:39.303 (http-bio-80-exec-24) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:01:39.303 (http-bio-80-exec-24) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:01:39.303 (http-bio-80-exec-24) (SDIntegration) - ModelAssociationProcessor: matching rule [ PT='SPECTRUM_DSMPT',UID='null' (0) ]
Dec 19, 2019 14:01:39.303 (http-bio-80-exec-24) (SDIntegration) - ModelAssociationProcessor: using problem type SPECTRUM_DSMPT
Dec 19, 2019 14:01:39.303 (http-bio-80-exec-24) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:01:39.303 (http-bio-80-exec-24) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf916c5. Resulting entry is [ PT='SPECTRUM_DSMPT',UID='' (0) ]
Dec 19, 2019 14:01:48.694 - Error reading attributes for models in domain 0xf00000 : exception com.aprisma.spectrum.core.idl.CsCException.CsCSpectrumException {
com.aprisma.spectrum.core.idl.CsCError.CsCError_e error=NO_USER,
java.lang.String messageFormatID="CsCModelDomain.readAttrValListOfModelsByIDs.user.hostList.NO_USER",
com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue[] messageValueList={union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="CsModelDomSrvc.cc"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="%I% %G% %U%"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
int intValue=3905
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="PNPSPRI01"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
int intValue=9
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="pnpspri01"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="b024293"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="pnpsoclk02"
}}
}
at com.aprisma.spectrum.core.idl.CsCException.CsCSpectrumExceptionHelper.read(CsCSpectrumExceptionHelper.java:40)
at com.aprisma.spectrum.core.idl._CsCModelDomainStub.readAttrValListOfModelsByIDs(_CsCModelDomainStub.java:4066)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateAttributes(ModelRepository.java:1428)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateAttributes(ModelRepository.java:1636)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateAttributes(ModelRepository.java:1789)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.doThrottledAttrUpdate(ModelRepository.java:1845)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateAttributes(ModelRepository.java:1949)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateModels(ModelRepository.java:2488)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateModels(ModelRepository.java:2360)
at com.aprisma.spectrum.app.topo.common.repository.AbstractModelRepository.getModels(AbstractModelRepository.java:1657)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.getModels(ModelRepository.java:3443)
at com.aprisma.spectrum.app.topo.web.repository.FrontEndRepositoryClientModel.readModels(FrontEndRepositoryClientModel.java:302)
at com.aprisma.spectrum.app.topo.web.repository.FrontEndRepositoryClientModel.updateClientConfiguration(FrontEndRepositoryClientModel.java:606)
at com.aprisma.spectrum.app.web.servlet.ClientPollServlet.processClientConfigurations(ClientPollServlet.java:2866)
at com.aprisma.spectrum.app.web.servlet.ClientPollServlet.doPostImpl(ClientPollServlet.java:3603)
at com.aprisma.spectrum.app.web.servlet.ClientPollServlet.doPost(ClientPollServlet.java:3059)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:650)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:218)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:614)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:956)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:442)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1083)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:640)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
Dec 19, 2019 14:02:31.272 (http-bio-80-exec-7) (SDIntegration) - ServiceDeskConfigCache has been created
Dec 19, 2019 14:02:31.288 (PoolThread-579: GlobalPool => ServiceDeskConfigCache.loadAlarmTypesAsync) (SDIntegration) - SDConfigCache - loading alarm types
Dec 19, 2019 14:02:41.607 (http-bio-80-exec-12) (SDIntegration) - SDIntegrationManager - received request: SAVE_CONFIG
Dec 19, 2019 14:02:41.607 (http-bio-80-exec-12) (SDIntegration) - Saving configuration.
Dec 19, 2019 14:02:41.607 (http-bio-80-exec-12) (SDIntegration) - Successfully saved settings:
- integration enabled: false
- assign assets: false
- access protocol: http
- 1 SD servers
Dec 19, 2019 14:02:41.607 (http-bio-80-exec-12) (SDIntegration) - Saving NIM configuration.
Dec 19, 2019 14:02:41.623 (http-bio-80-exec-12) (SDIntegration) - Read info for server pnpsdmapp01
Dec 19, 2019 14:02:41.623 (http-bio-80-exec-12) (SDIntegration) - Found configuration file.
Dec 19, 2019 14:02:41.792 (http-bio-80-exec-12) (SDIntegration) - SDIntMgr - config info:
access protocol = http
enabled = false
assign assets = false
failoverTimeout = 30
reconnectInterval = 5
Dec 19, 2019 14:02:41.792 (http-bio-80-exec-12) (SDIntegration) -
server name = pnpsdmapp01
server port = 8080
server web port = 8080
username = caadmin
Dec 19, 2019 14:02:41.792 (http-bio-80-exec-12) (SDIntegration) - SDWSClient - Service Desk reconnect timer has been cancelled.
Dec 19, 2019 14:02:41.808 (http-bio-80-exec-12) (SDIntegration) - SDWSClient - Closed connection to Service Desk web service.
Dec 19, 2019 14:02:41.808 (http-bio-80-exec-12) (SDIntegration) - SDIntegrationManager - getting SDAlarmHandler
Dec 19, 2019 14:02:41.808 (http-bio-80-exec-12) (SDIntegration) - Found configuration file.
Dec 19, 2019 14:03:19.231 (http-bio-80-exec-11) (SDIntegration) - SDIntegrationManager - received request: SAVE_CONFIG
Dec 19, 2019 14:03:19.231 (http-bio-80-exec-11) (SDIntegration) - Saving configuration.
Dec 19, 2019 14:03:19.231 (http-bio-80-exec-11) (SDIntegration) - Successfully saved settings:
- integration enabled: true
- assign assets: false
- access protocol: http
- 1 SD servers
Dec 19, 2019 14:03:19.231 (http-bio-80-exec-11) (SDIntegration) - Saving NIM configuration.
Dec 19, 2019 14:03:19.231 (http-bio-80-exec-11) (SDIntegration) - Read info for server pnpsdmapp01
Dec 19, 2019 14:03:19.231 (http-bio-80-exec-11) (SDIntegration) - Found configuration file.
Dec 19, 2019 14:03:19.385 (http-bio-80-exec-11) (SDIntegration) - SDIntMgr - config info:
access protocol = http
enabled = true
assign assets = false
failoverTimeout = 30
reconnectInterval = 5
Dec 19, 2019 14:03:19.385 (http-bio-80-exec-11) (SDIntegration) -
server name = pnpsdmapp01
server port = 8080
server web port = 8080
username = caadmin
Dec 19, 2019 14:03:19.385 (http-bio-80-exec-11) (SDIntegration) - SDIntMgr - creating web services client.
Dec 19, 2019 14:03:19.464 (http-bio-80-exec-11) (SDIntegration) - SDWSClient - initializing connection to SD web services
Dec 19, 2019 14:03:19.496 (http-bio-80-exec-11) (SDIntegration) - SDWSClient - testing connection to SD web interface
Dec 19, 2019 14:03:19.512 (http-bio-80-exec-11) (SDIntegration) - SDWSClient - testing we interface successful
Dec 19, 2019 14:03:19.528 (http-bio-80-exec-11) (SDIntegration) - SDWSClient - starting heartbeat timer
Dec 19, 2019 14:03:19.528 (http-bio-80-exec-11) (SDIntegration) - SDWSClient - successfully connected to Web Service on pnpsdmapp01 and retrieved user handle (cnt:AA4C8A2EA1F00649B72151757277DD9A) for usercaadmin.
Dec 19, 2019 14:03:19.702 (http-bio-80-exec-11) (SDIntegration) - SDIntegrationManager - updating config
Dec 19, 2019 14:03:19.702 (http-bio-80-exec-11) (SDIntegration) - Found configuration file.
Dec 19, 2019 14:03:32.117 - Error watching attributes for models in domain 0x1400000 : exception com.aprisma.spectrum.core.idl.CsCException.CsCSpectrumException {
com.aprisma.spectrum.core.idl.CsCError.CsCError_e error=NO_USER,
java.lang.String messageFormatID="CsCModelDomain.startWatchAttrValsOfModelsInt.user.domain.NO_USER",
com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue[] messageValueList={union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="CsModelDomSrvc.cc"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="%I% %G% %U%"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
int intValue=2456
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="PNPSSEC02"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
int intValue=13
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="pnpssec02"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="(unknown_user)"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="pnpsoclk02"
}}
}
at com.aprisma.spectrum.core.idl.CsCException.CsCSpectrumExceptionHelper.read(CsCSpectrumExceptionHelper.java:40)
at com.aprisma.spectrum.core.idl._CsCModelDomainStub.startWatchAttrValsOfModelsByIDs(_CsCModelDomainStub.java:6009)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateAttributes(ModelRepository.java:1423)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateAttributes(ModelRepository.java:1636)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateAttributes(ModelRepository.java:1789)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.doThrottledAttrUpdate(ModelRepository.java:1845)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateAttributes(ModelRepository.java:1949)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateModels(ModelRepository.java:2487)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateModels(ModelRepository.java:2360)
at com.aprisma.spectrum.app.topo.common.repository.AbstractModelRepository.getModels(AbstractModelRepository.java:1657)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.getModels(ModelRepository.java:3443)
at com.aprisma.spectrum.app.topo.web.repository.FrontEndRepositoryClientModel.readModels(FrontEndRepositoryClientModel.java:302)
at com.aprisma.spectrum.app.topo.web.repository.FrontEndRepositoryClientModel.updateClientConfiguration(FrontEndRepositoryClientModel.java:606)
at com.aprisma.spectrum.app.web.servlet.ClientPollServlet.processClientConfigurations(ClientPollServlet.java:2866)
at com.aprisma.spectrum.app.web.servlet.ClientPollServlet.doPostImpl(ClientPollServlet.java:3603)
at com.aprisma.spectrum.app.web.servlet.ClientPollServlet.doPost(ClientPollServlet.java:3059)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:650)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:218)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:614)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:956)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:442)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1083)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:640)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
Dec 19, 2019 14:03:55.506 - Error reading attributes for models in domain 0xf00000 : exception com.aprisma.spectrum.core.idl.CsCException.CsCSpectrumException {
com.aprisma.spectrum.core.idl.CsCError.CsCError_e error=NO_USER,
java.lang.String messageFormatID="CsCModelDomain.readAttrValListOfModelsByIDs.user.hostList.NO_USER",
com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue[] messageValueList={union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="CsModelDomSrvc.cc"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="%I% %G% %U%"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
int intValue=3905
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="PNPSPRI01"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
int intValue=9
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="pnpspri01"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="b024293"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="pnpsoclk02"
}}
}
at com.aprisma.spectrum.core.idl.CsCException.CsCSpectrumExceptionHelper.read(CsCSpectrumExceptionHelper.java:40)
at com.aprisma.spectrum.core.idl._CsCModelDomainStub.readAttrValListOfModelsByIDs(_CsCModelDomainStub.java:4066)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateAttributes(ModelRepository.java:1428)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateAttributes(ModelRepository.java:1636)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateAttributes(ModelRepository.java:1789)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.doThrottledAttrUpdate(ModelRepository.java:1845)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateAttributes(ModelRepository.java:1949)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateModels(ModelRepository.java:2488)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateModels(ModelRepository.java:2360)
at com.aprisma.spectrum.app.topo.common.repository.AbstractModelRepository.getModels(AbstractModelRepository.java:1657)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.getModels(ModelRepository.java:3443)
at com.aprisma.spectrum.app.topo.web.repository.FrontEndRepositoryClientModel.readModels(FrontEndRepositoryClientModel.java:302)
at com.aprisma.spectrum.app.topo.web.repository.FrontEndRepositoryClientModel.updateClientConfiguration(FrontEndRepositoryClientModel.java:606)
at com.aprisma.spectrum.app.web.servlet.ClientPollServlet.processClientConfigurations(ClientPollServlet.java:2866)
at com.aprisma.spectrum.app.web.servlet.ClientPollServlet.doPostImpl(ClientPollServlet.java:3603)
at com.aprisma.spectrum.app.web.servlet.ClientPollServlet.doPost(ClientPollServlet.java:3059)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:650)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:218)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:614)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:956)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:442)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1083)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:640)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
Dec 19, 2019 14:04:07.004 (http-bio-80-exec-5) (SDIntegration) - SDIntegrationManager - received request: TEST_CONNECTION
Dec 19, 2019 14:04:07.004 (http-bio-80-exec-5) (SDIntegration) - SDWSClient - testing connection to SD web services
Dec 19, 2019 14:04:07.098 (http-bio-80-exec-5) (SDIntegration) - SDWSClient - test connection successful
Dec 19, 2019 14:04:07.115 (http-bio-80-exec-5) (SDIntegration) - SDWSClient - testing connection to SD web interface
Dec 19, 2019 14:04:07.115 (http-bio-80-exec-5) (SDIntegration) - SDWSClient - testing web interface successful
Dec 19, 2019 14:04:14.790 - Error watching attributes for models in domain 0x1400000 : exception com.aprisma.spectrum.core.idl.CsCException.CsCSpectrumException {
com.aprisma.spectrum.core.idl.CsCError.CsCError_e error=NO_USER,
java.lang.String messageFormatID="CsCModelDomain.startWatchAttrValsOfModelsInt.user.domain.NO_USER",
com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue[] messageValueList={union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="CsModelDomSrvc.cc"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="%I% %G% %U%"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
int intValue=2456
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="PNPSSEC02"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
int intValue=13
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="pnpssec02"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="(unknown_user)"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="pnpsoclk02"
}}
}
at com.aprisma.spectrum.core.idl.CsCException.CsCSpectrumExceptionHelper.read(CsCSpectrumExceptionHelper.java:40)
at com.aprisma.spectrum.core.idl._CsCModelDomainStub.startWatchAttrValsOfModelsByIDs(_CsCModelDomainStub.java:6009)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateAttributes(ModelRepository.java:1423)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateAttributes(ModelRepository.java:1636)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateAttributes(ModelRepository.java:1789)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.doThrottledAttrUpdate(ModelRepository.java:1845)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateAttributes(ModelRepository.java:1949)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateModels(ModelRepository.java:2487)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateModels(ModelRepository.java:2360)
at com.aprisma.spectrum.app.topo.common.repository.AbstractModelRepository.getModels(AbstractModelRepository.java:1657)
at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.getModels(ModelRepository.java:3443)
at com.aprisma.spectrum.app.topo.web.repository.FrontEndRepositoryClientModel.readModels(FrontEndRepositoryClientModel.java:302)
at com.aprisma.spectrum.app.topo.web.repository.FrontEndRepositoryClientModel.updateClientConfiguration(FrontEndRepositoryClientModel.java:606)
at com.aprisma.spectrum.app.web.servlet.ClientPollServlet.processClientConfigurations(ClientPollServlet.java:2866)
at com.aprisma.spectrum.app.web.servlet.ClientPollServlet.doPostImpl(ClientPollServlet.java:3603)
at com.aprisma.spectrum.app.web.servlet.ClientPollServlet.doPost(ClientPollServlet.java:3059)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:650)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:218)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:614)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:956)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:442)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1083)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:640)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
Dec 19, 2019 14:05:09.986 (http-bio-80-exec-5) (SDIntegration) - SDIntegrationManager - received request: TEST_CONNECTION
Dec 19, 2019 14:05:09.986 (http-bio-80-exec-5) (SDIntegration) - SDWSClient - testing connection to SD web services
Dec 19, 2019 14:05:10.049 (http-bio-80-exec-5) (SDIntegration) - SDWSClient - test connection successful
Dec 19, 2019 14:05:10.049 (http-bio-80-exec-5) (SDIntegration) - SDWSClient - testing connection to SD web interface
Dec 19, 2019 14:05:10.049 (http-bio-80-exec-5) (SDIntegration) - SDWSClient - testing web interface successful
Dec 19, 2019 14:05:39.297 (AlarmNotifier) (SDIntegration) - Closed Service Desk ticket.
Dec 19, 2019 14:05:39.297 (http-bio-80-exec-24) (SDIntegration) - Creating ticket: problemType='SPECTRUM_DSMPT', endUserId='' asset='', alarmId='5dfb34b4-6fde-1029-0349-005056880a50'
Dec 19, 2019 14:05:39.297 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 14:05:39.297 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 14:05:39.297 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 14:05:39.297 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb34b4-6fde-1029-0349-005056880a50"
Dec 19, 2019 14:05:39.297 (http-bio-80-exec-24) (SDIntegration) - Alarm 5dfb34b4-6fde-1029-0349-005056880a50 has been cleared
Dec 19, 2019 14:05:39.313 (http-bio-80-exec-10) (SDIntegration) - SDServlet - received request: "/serviceDesk/createTicket"
Dec 19, 2019 14:05:39.313 (http-bio-80-exec-10) (SDIntegration) - SDServlet - alarm 5dfb35f6-816f-1020-036a-00505688e66e not found. Unable to process ticket creation request.
Dec 19, 2019 14:05:39.313 (http-bio-80-exec-16) (SDIntegration) - SDServlet - received request: "/serviceDesk/createTicket"
Dec 19, 2019 14:05:39.313 (http-bio-80-exec-16) (SDIntegration) - SDServlet - alarm 5dfb34b4-6fde-1029-0349-005056880a50 not found. Unable to process ticket creation request.
Dec 19, 2019 14:05:39.313 (http-bio-80-exec-11) (SDIntegration) - SDServlet - received request: "/serviceDesk/createTicket"
Dec 19, 2019 14:05:39.313 (http-bio-80-exec-11) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34de-6f97-1020-036a-00505688e66e
Dec 19, 2019 14:05:39.313 (http-bio-80-exec-11) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x14270e5
Dec 19, 2019 14:05:39.313 (http-bio-80-exec-11) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:05:39.313 (http-bio-80-exec-11) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:05:39.313 (http-bio-80-exec-11) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:05:39.313 (http-bio-80-exec-11) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:05:39.313 (http-bio-80-exec-11) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:05:39.313 (http-bio-80-exec-11) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:05:39.313 (http-bio-80-exec-11) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x14270e5. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:05:39.313 (http-bio-80-exec-11) (SDIntegration) - template factor :cr_tpl
Dec 19, 2019 14:05:39.313 (http-bio-80-exec-11) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34de-6f97-1020-036a-00505688e66e
Dec 19, 2019 14:05:39.313 (http-bio-80-exec-11) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb34de-6f97-1020-036a-00505688e66e
Dec 19, 2019 14:05:39.313 (http-bio-80-exec-11) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x14270e5
Dec 19, 2019 14:05:39.313 (http-bio-80-exec-11) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:05:39.313 (http-bio-80-exec-11) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:05:39.313 (http-bio-80-exec-11) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:05:39.313 (http-bio-80-exec-11) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:05:39.313 (http-bio-80-exec-11) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:05:39.313 (http-bio-80-exec-11) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:05:39.313 (http-bio-80-exec-11) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x14270e5. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:05:39.702 (AlarmNotifier) (SDIntegration) - Closed Service Desk ticket.
Dec 19, 2019 14:05:39.702 (http-bio-80-exec-11) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb34de-6f97-1020-036a-00505688e66e'
Dec 19, 2019 14:05:40.377 (http-bio-80-exec-11) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb34de-6f97-1020-036a-00505688e66e
Alarm Creation Date: Thu Dec 19 13:59:18 IST 2019
Landscape: pnpssec02 (0x1400000)
Model Name: SHAHDOL_1881_SW.mahabank.co.in
Model IP Address: 10.13.77.5
Severity: Critical
Originating Event
--------------------------------------
Device SHAHDOL_1881_SW.mahabank.co.in of type SwCiscoIOS has stopped responding to polls and/or external requests. An alarm will be generated.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
Device has stopped responding to polls.
PROBABLE CAUSES:
1) Device Hardware Failure.
2) Cable between this and upstream device broken.
3) Power Failure.
4) Incorrect Network Address.
5) Device Firmware Failure.
RECOMMENDED ACTIONS:
1) Check power to device.
2) Verify status lights on device.
3) Verify reception of packets.
4) Verify network address in device and SPECTRUM.
5) Cycle power on device and recheck.
6) If above fails, call repair.
Dec 19, 2019 14:05:40.377 (http-bio-80-exec-11) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 14:05:40.707 (AlarmNotifier) (SDIntegration) - Closed Service Desk ticket.
Dec 19, 2019 14:05:40.707 (http-bio-80-exec-11) (SDIntegration) - SDSetAction - created ticket for alarm "5dfb34de-6f97-1020-036a-00505688e66e".
Dec 19, 2019 14:05:40.707 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 14:05:40.707 (http-bio-80-exec-11) (SDIntegration) - SDAlarmHandler - writing new TROUBLE_TICKET_ID for alarm 5dfb34de-6f97-1020-036a-00505688e66e
Dec 19, 2019 14:05:40.707 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3492-5ee2-1029-0349-005056880a50
Dec 19, 2019 14:05:40.707 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3492-5ee2-1029-0349-005056880a50
Dec 19, 2019 14:05:40.707 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf01dbb
Dec 19, 2019 14:05:40.707 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:05:40.707 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:05:40.707 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:05:40.707 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:05:40.707 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:05:40.708 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:05:40.708 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf01dbb. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:05:40.708 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3492-5ee2-1029-0349-005056880a50'
Dec 19, 2019 14:05:41.503 (AlarmNotifier) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb3492-5ee2-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:58:02 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: Ichalkaranji_0085.mahabank.co.in
Model IP Address: 10.6.63.26
Severity: Critical
Originating Event
--------------------------------------
Device Ichalkaranji_0085.mahabank.co.in of type Rtr_Cisco has stopped responding to polls and/or external requests. An alarm will be generated.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
Device has stopped responding to polls.
PROBABLE CAUSES:
1) Device Hardware Failure.
2) Cable between this and upstream device broken.
3) Power Failure.
4) Incorrect Network Address.
5) Device Firmware Failure.
RECOMMENDED ACTIONS:
1) Check power to device.
2) Verify status lights on device.
3) Verify reception of packets.
4) Verify network address in device and SPECTRUM.
5) Cycle power on device and recheck.
6) If above fails, call repair.
Dec 19, 2019 14:05:41.503 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 14:05:41.503 (AlarmNotifier) (SDIntegration) - Closing service Desk Ticket R-11229936 as Alarm 5dfb3492-5ee2-1029-0349-005056880a50 has been cleared in between
Dec 19, 2019 14:05:41.503 (http-bio-80-exec-11) (SDIntegration) - SDServlet - Created ticket for alarm with id "5dfb34de-6f97-1020-036a-00505688e66e."
Dec 19, 2019 14:05:41.520 (http-bio-80-exec-13) (SDIntegration) - SDServlet - received request: "/serviceDesk/createTicket"
Dec 19, 2019 14:05:41.520 (http-bio-80-exec-13) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34ac-6e5d-1029-0349-005056880a50
Dec 19, 2019 14:05:41.520 (http-bio-80-exec-13) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf01da9
Dec 19, 2019 14:05:41.520 (http-bio-80-exec-13) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:05:41.520 (http-bio-80-exec-13) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:05:41.520 (http-bio-80-exec-13) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:05:41.520 (http-bio-80-exec-13) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:05:41.520 (http-bio-80-exec-13) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:05:41.520 - Error starting association watch on domain: pnpspri01 for models: {0x1da9} with error: {0}exception com.aprisma.spectrum.core.idl.CsCException.CsCSpectrumException {
com.aprisma.spectrum.core.idl.CsCError.CsCError_e error=NO_USER,
java.lang.String messageFormatID="CsCModelDomain.getAssocModelPropListOfModels.user.hostList.NO_USER",
com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue[] messageValueList={union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="CsModelDomSrvc.cc"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="%I% %G% %U%"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
int intValue=1283
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="PNPSPRI01"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
int intValue=9
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="pnpspri01"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="b024293"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="pnpsoclk02"
}}
}
at com.aprisma.spectrum.core.idl.CsCException.CsCSpectrumExceptionHelper.read(CsCSpectrumExceptionHelper.java:40)
at com.aprisma.spectrum.core.idl._CsCModelDomainStub.getAssocModelPropListOfModels(_CsCModelDomainStub.java:8286)
at com.aprisma.spectrum.app.topo.web.relation.RelationChangeWatcher.getModelRelations(RelationChangeWatcher.java:252)
at com.aprisma.spectrum.app.topo.web.relation.RelationChangeWatcher.readModelRelations(RelationChangeWatcher.java:134)
at com.aprisma.spectrum.app.topo.web.relation.RelationRepository.getModelRelations(RelationRepository.java:352)
at com.aprisma.spectrum.app.topo.web.relation.RelationRepository.readAssociations(RelationRepository.java:299)
at com.aprisma.spectrum.app.topo.common.relation.AbstractRelationRepository.getAssociations(AbstractRelationRepository.java:491)
at com.aprisma.spectrum.app.topo.common.relation.AbstractRelationRepository.getAssociations(AbstractRelationRepository.java:369)
at com.aprisma.spectrum.app.topo.common.relation.AbstractRelationRepository.getAssociations(AbstractRelationRepository.java:342)
at com.aprisma.spectrum.app.topo.common.relation.AbstractRelationRepository.getAssociations(AbstractRelationRepository.java:297)
at com.aprisma.spectrum.app.sd.ticket.ServiceDeskTicketConfig.getTicketConfig(ServiceDeskTicketConfig.java:171)
at com.aprisma.spectrum.app.sd.handler.ServiceDeskAlarmHandler.getTicketConfig(ServiceDeskAlarmHandler.java:1041)
at com.aprisma.spectrum.app.sd.handler.ServiceDeskAlarmHandler.createTicket(ServiceDeskAlarmHandler.java:658)
at com.aprisma.spectrum.app.sd.servlet.ServiceDeskServlet.doGet(ServiceDeskServlet.java:255)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:624)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:218)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:614)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:956)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:442)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1083)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:640)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
Dec 19, 2019 14:05:41.520 (http-bio-80-exec-13) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:05:41.520 (http-bio-80-exec-13) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf01da9. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:05:41.520 (http-bio-80-exec-13) (SDIntegration) - template factor :cr_tpl
Dec 19, 2019 14:05:41.520 (http-bio-80-exec-13) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34ac-6e5d-1029-0349-005056880a50
Dec 19, 2019 14:05:41.520 (http-bio-80-exec-13) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb34ac-6e5d-1029-0349-005056880a50
Dec 19, 2019 14:05:41.520 (http-bio-80-exec-13) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf01da9
Dec 19, 2019 14:05:41.520 (http-bio-80-exec-13) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:05:41.520 (http-bio-80-exec-13) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:05:41.520 (http-bio-80-exec-13) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:05:41.520 (http-bio-80-exec-13) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:05:41.520 (http-bio-80-exec-13) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:05:41.520 - Error starting association watch on domain: pnpspri01 for models: {0x1da9} with error: {0}exception com.aprisma.spectrum.core.idl.CsCException.CsCSpectrumException {
com.aprisma.spectrum.core.idl.CsCError.CsCError_e error=NO_USER,
java.lang.String messageFormatID="CsCModelDomain.getAssocModelPropListOfModels.user.hostList.NO_USER",
com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue[] messageValueList={union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="CsModelDomSrvc.cc"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="%I% %G% %U%"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
int intValue=1283
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="PNPSPRI01"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
int intValue=9
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="pnpspri01"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="b024293"
},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="pnpsoclk02"
}}
}
at com.aprisma.spectrum.core.idl.CsCException.CsCSpectrumExceptionHelper.read(CsCSpectrumExceptionHelper.java:40)
at com.aprisma.spectrum.core.idl._CsCModelDomainStub.getAssocModelPropListOfModels(_CsCModelDomainStub.java:8286)
at com.aprisma.spectrum.app.topo.web.relation.RelationChangeWatcher.getModelRelations(RelationChangeWatcher.java:252)
at com.aprisma.spectrum.app.topo.web.relation.RelationChangeWatcher.readModelRelations(RelationChangeWatcher.java:134)
at com.aprisma.spectrum.app.topo.web.relation.RelationRepository.getModelRelations(RelationRepository.java:352)
at com.aprisma.spectrum.app.topo.web.relation.RelationRepository.readAssociations(RelationRepository.java:299)
at com.aprisma.spectrum.app.topo.common.relation.AbstractRelationRepository.getAssociations(AbstractRelationRepository.java:491)
at com.aprisma.spectrum.app.topo.common.relation.AbstractRelationRepository.getAssociations(AbstractRelationRepository.java:369)
at com.aprisma.spectrum.app.topo.common.relation.AbstractRelationRepository.getAssociations(AbstractRelationRepository.java:342)
at com.aprisma.spectrum.app.topo.common.relation.AbstractRelationRepository.getAssociations(AbstractRelationRepository.java:297)
at com.aprisma.spectrum.app.sd.ticket.ServiceDeskTicketConfig.getTicketConfig(ServiceDeskTicketConfig.java:171)
at com.aprisma.spectrum.app.sd.handler.ServiceDeskSetAction.performAction(ServiceDeskSetAction.java:217)
at com.aprisma.spectrum.app.sd.handler.ServiceDeskAlarmHandler.createTicket(ServiceDeskAlarmHandler.java:577)
at com.aprisma.spectrum.app.sd.handler.ServiceDeskAlarmHandler.createTicket(ServiceDeskAlarmHandler.java:708)
at com.aprisma.spectrum.app.sd.servlet.ServiceDeskServlet.doGet(ServiceDeskServlet.java:255)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:624)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:218)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:614)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:956)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:442)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1083)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:640)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
Dec 19, 2019 14:05:41.520 (http-bio-80-exec-13) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:05:41.520 (http-bio-80-exec-13) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf01da9. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:05:41.751 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3492-5f16-1029-0349-005056880a50
Dec 19, 2019 14:05:41.751 (http-bio-80-exec-13) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb34ac-6e5d-1029-0349-005056880a50'
Dec 19, 2019 14:05:41.751 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3492-5f16-1029-0349-005056880a50
Dec 19, 2019 14:05:41.766 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf01dda
Dec 19, 2019 14:05:41.766 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:05:41.766 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:05:41.766 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:05:41.766 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:05:41.766 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:05:41.766 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:05:41.766 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf01dda. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:05:42.414 (http-bio-80-exec-13) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb34ac-6e5d-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:58:28 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: RatnagiriRO_5512.mahabank.co.in
Model IP Address: 10.6.63.5
Severity: Critical
Originating Event
--------------------------------------
Device RatnagiriRO_5512.mahabank.co.in of type Rtr_Cisco has stopped responding to polls and/or external requests. An alarm will be generated.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
Device has stopped responding to polls.
PROBABLE CAUSES:
1) Device Hardware Failure.
2) Cable between this and upstream device broken.
3) Power Failure.
4) Incorrect Network Address.
5) Device Firmware Failure.
RECOMMENDED ACTIONS:
1) Check power to device.
2) Verify status lights on device.
3) Verify reception of packets.
4) Verify network address in device and SPECTRUM.
5) Cycle power on device and recheck.
6) If above fails, call repair.
Dec 19, 2019 14:05:42.429 (http-bio-80-exec-13) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 14:05:42.429 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3492-5f16-1029-0349-005056880a50'
Dec 19, 2019 14:05:42.429 (http-bio-80-exec-13) (SDIntegration) - SDSetAction - created ticket for alarm "5dfb34ac-6e5d-1029-0349-005056880a50".
Dec 19, 2019 14:05:42.429 (http-bio-80-exec-13) (SDIntegration) - SDAlarmHandler - writing new TROUBLE_TICKET_ID for alarm 5dfb34ac-6e5d-1029-0349-005056880a50
Dec 19, 2019 14:05:42.952 (AlarmNotifier) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb3492-5f16-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:58:02 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: Gadhinglaj_0395.mahabank.co.in
Model IP Address: 10.6.63.24
Severity: Critical
Originating Event
--------------------------------------
Device Gadhinglaj_0395.mahabank.co.in of type Rtr_Cisco has stopped responding to polls and/or external requests. An alarm will be generated.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
Device has stopped responding to polls.
PROBABLE CAUSES:
1) Device Hardware Failure.
2) Cable between this and upstream device broken.
3) Power Failure.
4) Incorrect Network Address.
5) Device Firmware Failure.
RECOMMENDED ACTIONS:
1) Check power to device.
2) Verify status lights on device.
3) Verify reception of packets.
4) Verify network address in device and SPECTRUM.
5) Cycle power on device and recheck.
6) If above fails, call repair.
Dec 19, 2019 14:05:42.952 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 14:05:42.952 (AlarmNotifier) (SDIntegration) - Closing service Desk Ticket R-11229938 as Alarm 5dfb3492-5f16-1029-0349-005056880a50 has been cleared in between
Dec 19, 2019 14:05:42.952 (http-bio-80-exec-13) (SDIntegration) - SDServlet - Created ticket for alarm with id "5dfb34ac-6e5d-1029-0349-005056880a50."
Dec 19, 2019 14:05:42.952 (http-bio-80-exec-21) (SDIntegration) - SDServlet - received request: "/serviceDesk/createTicket"
Dec 19, 2019 14:05:42.952 (http-bio-80-exec-21) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34f3-7829-1029-0349-005056880a50
Dec 19, 2019 14:05:42.952 (http-bio-80-exec-21) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xfa09ef
Dec 19, 2019 14:05:42.952 (http-bio-80-exec-21) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:05:42.952 (http-bio-80-exec-21) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:05:42.952 (http-bio-80-exec-21) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:05:42.952 (http-bio-80-exec-21) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:05:42.952 (http-bio-80-exec-21) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:05:42.952 (http-bio-80-exec-21) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:05:42.952 (http-bio-80-exec-21) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xfa09ef. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:05:42.952 (http-bio-80-exec-21) (SDIntegration) - template factor :cr_tpl
Dec 19, 2019 14:05:42.952 (http-bio-80-exec-21) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34f3-7829-1029-0349-005056880a50
Dec 19, 2019 14:05:42.952 (http-bio-80-exec-21) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb34f3-7829-1029-0349-005056880a50
Dec 19, 2019 14:05:42.952 (http-bio-80-exec-21) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xfa09ef
Dec 19, 2019 14:05:42.952 (http-bio-80-exec-21) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:05:42.952 (http-bio-80-exec-21) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:05:42.952 (http-bio-80-exec-21) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:05:42.952 (http-bio-80-exec-21) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:05:42.952 (http-bio-80-exec-21) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:05:42.952 (http-bio-80-exec-21) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:05:42.952 (http-bio-80-exec-21) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xfa09ef. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:05:43.778 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3492-5f4d-1029-0349-005056880a50
Dec 19, 2019 14:05:43.778 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3492-5f4d-1029-0349-005056880a50
Dec 19, 2019 14:05:43.778 (http-bio-80-exec-21) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb34f3-7829-1029-0349-005056880a50'
Dec 19, 2019 14:05:43.778 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf0000c
Dec 19, 2019 14:05:43.778 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:05:43.778 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:05:43.778 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:05:43.778 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:05:43.778 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:05:43.778 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:05:43.778 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf0000c. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:05:44.373 (http-bio-80-exec-21) (SDIntegration) - getDescription(), description=SPM TEST TIMED OUT
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb34f3-7829-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:59:39 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: Washim_0279_SIFY_LINK _10
Severity: Minor
Originating Event
--------------------------------------
SPM Timeout Event -
Test Name: Washim_0279_SIFY_LINK _10 Test Host Address: 10.5.63.55
Source Address: 10.5.63.55 Destination Address: 10.110.2.66
Test Type: Ping
Layer 4 Port Number: 0 Current Test Interval: 60 seconds
Packet Size: 28 Sample Count: 1
Test Host Position: EndPoint
DNS Lookup String:
User Name: Password:
File Name:
Type Of Service: 0
Proxy:
Alternate Packet Address: 0.0.0.0
Alternate Packet Port: 0
Timeout Value: 5000 ms
Timeout data filtered: TRUE
Result retrieval was delayed 18 second(s) due to lack of response from the agent
Probable Cause
-----------------------------------------
SPM TEST TIMED OUT
SYMPTOMS:
A remote RTT test operation timed out.
PROBABLE CAUSES:
1) The path between the remote host and the destination is either down or very slow.
2) The destination device is either down or very slow.
3) The timeout is set too low.
4) SPM was unable to obtain results from the test host for an unknown reason.
RECOMMENDED ACTIONS:
1) Launch the results view and use the test results history to help decide if the timeout is appropriate. Increase the timeout if it is deemed too low.
2) If the timeout is appropriate, either the network or the destination is down or overloaded.
Dec 19, 2019 14:05:44.373 (http-bio-80-exec-21) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 14:05:44.373 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3492-5f4d-1029-0349-005056880a50'
Dec 19, 2019 14:05:44.373 (http-bio-80-exec-21) (SDIntegration) - SDSetAction - created ticket for alarm "5dfb34f3-7829-1029-0349-005056880a50".
Dec 19, 2019 14:05:44.373 (http-bio-80-exec-21) (SDIntegration) - SDAlarmHandler - writing new TROUBLE_TICKET_ID for alarm 5dfb34f3-7829-1029-0349-005056880a50
Dec 19, 2019 14:05:44.953 (AlarmNotifier) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb3492-5f4d-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:58:02 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: Fault Isolation
Severity: Critical
Originating Event
--------------------------------------
Fault Isolation has detected an unresolved fault (fault record id 7315). The following is a list of models to which SPECTRUM has lost contact:
Rajapur_0319 with IP Address 10.102.148.28
Rajapur_0319 with a device criticality of 0
As a result of this condition, an alarm has been generated on this model.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
SPECTRUM has detected a situation where a group of models has been found to be affected by a fault. However, a single point of failure could not be identified.
PROBABLE CAUSES:
The cause is most likely two-fold:
1) A connection has been lost that feeds an entire segment or portion of your network.
2) That segment is not properly modeled (i.e. the modeling is not fully resolved). As a result, SPECTRUM could not trace it back to a single point of failure.
RECOMMENDED ACTIONS:
1) Examine the event associated with this alarm. That event should identify at least one of the models affected by this failure.
2) Examine and correct the modeling. Make sure all the models and their connections are fully resolved. Ideally, all models should have some visible connection back to the VNM model.
Dec 19, 2019 14:05:44.953 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 14:05:44.953 (AlarmNotifier) (SDIntegration) - Closing service Desk Ticket R-11229940 as Alarm 5dfb3492-5f4d-1029-0349-005056880a50 has been cleared in between
Dec 19, 2019 14:05:44.953 (http-bio-80-exec-21) (SDIntegration) - SDServlet - Created ticket for alarm with id "5dfb34f3-7829-1029-0349-005056880a50."
Dec 19, 2019 14:05:44.953 (http-bio-80-exec-25) (SDIntegration) - SDServlet - received request: "/serviceDesk/createTicket"
Dec 19, 2019 14:05:44.953 (http-bio-80-exec-25) (SDIntegration) - SDServlet - alarm 5dfb355a-8390-1029-0349-005056880a50 not found. Unable to process ticket creation request.
Dec 19, 2019 14:05:44.953 (http-bio-80-exec-1) (SDIntegration) - SDServlet - received request: "/serviceDesk/createTicket"
Dec 19, 2019 14:05:44.953 (http-bio-80-exec-1) (SDIntegration) - SDServlet - alarm 5dfb3596-8a56-1029-0349-005056880a50 not found. Unable to process ticket creation request.
Dec 19, 2019 14:05:44.953 (http-bio-80-exec-17) (SDIntegration) - SDServlet - received request: "/serviceDesk/createTicket"
Dec 19, 2019 14:05:44.953 (http-bio-80-exec-17) (SDIntegration) - SDServlet - alarm 5dfb35f6-816f-1020-036a-00505688e66e not found. Unable to process ticket creation request.
Dec 19, 2019 14:05:44.953 (http-bio-80-exec-23) (SDIntegration) - SDServlet - received request: "/serviceDesk/createTicket"
Dec 19, 2019 14:05:44.953 (http-bio-80-exec-23) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb35ae-8e9d-1029-0349-005056880a50
Dec 19, 2019 14:05:44.953 (http-bio-80-exec-23) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf05f1a
Dec 19, 2019 14:05:44.953 (http-bio-80-exec-23) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:05:44.953 (http-bio-80-exec-23) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:05:44.953 (http-bio-80-exec-23) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:05:44.953 (http-bio-80-exec-23) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:05:44.953 (http-bio-80-exec-23) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:05:44.953 (http-bio-80-exec-23) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:05:44.953 (http-bio-80-exec-23) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf05f1a. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:05:44.953 (http-bio-80-exec-23) (SDIntegration) - template factor :cr_tpl
Dec 19, 2019 14:05:44.953 (http-bio-80-exec-23) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb35ae-8e9d-1029-0349-005056880a50
Dec 19, 2019 14:05:44.953 (http-bio-80-exec-23) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb35ae-8e9d-1029-0349-005056880a50
Dec 19, 2019 14:05:44.953 (http-bio-80-exec-23) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf05f1a
Dec 19, 2019 14:05:44.953 (http-bio-80-exec-23) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:05:44.953 (http-bio-80-exec-23) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:05:44.953 (http-bio-80-exec-23) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:05:44.953 (http-bio-80-exec-23) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:05:44.953 (http-bio-80-exec-23) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:05:44.953 (http-bio-80-exec-23) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:05:44.953 (http-bio-80-exec-23) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf05f1a. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:05:45.205 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3492-5fe1-1029-0349-005056880a50
Dec 19, 2019 14:05:45.205 (http-bio-80-exec-23) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb35ae-8e9d-1029-0349-005056880a50'
Dec 19, 2019 14:05:45.205 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3492-5fe1-1029-0349-005056880a50
Dec 19, 2019 14:05:45.221 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf0000c
Dec 19, 2019 14:05:45.221 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:05:45.221 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:05:45.221 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:05:45.221 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:05:45.221 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:05:45.222 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:05:45.222 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf0000c. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:05:45.906 (http-bio-80-exec-23) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb35ae-8e9d-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 14:02:46 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: AMBALA_CANT_474.mahabank.co.in
Model IP Address: 10.20.63.7
Severity: Critical
Originating Event
--------------------------------------
Device AMBALA_CANT_474.mahabank.co.in of type Rtr_Cisco has stopped responding to polls and/or external requests. An alarm will be generated.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
Device has stopped responding to polls.
PROBABLE CAUSES:
1) Device Hardware Failure.
2) Cable between this and upstream device broken.
3) Power Failure.
4) Incorrect Network Address.
5) Device Firmware Failure.
RECOMMENDED ACTIONS:
1) Check power to device.
2) Verify status lights on device.
3) Verify reception of packets.
4) Verify network address in device and SPECTRUM.
5) Cycle power on device and recheck.
6) If above fails, call repair.
Dec 19, 2019 14:05:45.906 (http-bio-80-exec-23) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 14:05:45.906 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3492-5fe1-1029-0349-005056880a50'
Dec 19, 2019 14:05:45.906 (http-bio-80-exec-23) (SDIntegration) - SDSetAction - created ticket for alarm "5dfb35ae-8e9d-1029-0349-005056880a50".
Dec 19, 2019 14:05:45.906 (http-bio-80-exec-23) (SDIntegration) - SDAlarmHandler - writing new TROUBLE_TICKET_ID for alarm 5dfb35ae-8e9d-1029-0349-005056880a50
Dec 19, 2019 14:05:46.549 (AlarmNotifier) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb3492-5fe1-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:58:02 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: Fault Isolation
Severity: Critical
Originating Event
--------------------------------------
Fault Isolation has detected an unresolved fault (fault record id 7317). The following is a list of models to which SPECTRUM has lost contact:
Rajapur_0319 with IP Address 10.102.148.28
Rajapur_0319 with a device criticality of 0
As a result of this condition, an alarm has been generated on this model.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
SPECTRUM has detected a situation where a group of models has been found to be affected by a fault. However, a single point of failure could not be identified.
PROBABLE CAUSES:
The cause is most likely two-fold:
1) A connection has been lost that feeds an entire segment or portion of your network.
2) That segment is not properly modeled (i.e. the modeling is not fully resolved). As a result, SPECTRUM could not trace it back to a single point of failure.
RECOMMENDED ACTIONS:
1) Examine the event associated with this alarm. That event should identify at least one of the models affected by this failure.
2) Examine and correct the modeling. Make sure all the models and their connections are fully resolved. Ideally, all models should have some visible connection back to the VNM model.
Dec 19, 2019 14:05:46.549 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 14:05:46.549 (AlarmNotifier) (SDIntegration) - Closing service Desk Ticket R-11229942 as Alarm 5dfb3492-5fe1-1029-0349-005056880a50 has been cleared in between
Dec 19, 2019 14:05:46.549 (http-bio-80-exec-23) (SDIntegration) - SDServlet - Created ticket for alarm with id "5dfb35ae-8e9d-1029-0349-005056880a50."
Dec 19, 2019 14:05:46.549 (http-bio-80-exec-7) (SDIntegration) - SDServlet - received request: "/serviceDesk/createTicket"
Dec 19, 2019 14:05:46.549 (http-bio-80-exec-7) (SDIntegration) - SDServlet - alarm 5dfb35b8-7b5d-1020-036a-00505688e66e not found. Unable to process ticket creation request.
Dec 19, 2019 14:05:46.549 (http-bio-80-exec-6) (SDIntegration) - SDServlet - received request: "/serviceDesk/createTicket"
Dec 19, 2019 14:05:46.549 (http-bio-80-exec-6) (SDIntegration) - SDServlet - alarm 5dfb34e8-70e6-1020-036a-00505688e66e not found. Unable to process ticket creation request.
Dec 19, 2019 14:05:46.549 (http-bio-80-exec-18) (SDIntegration) - SDServlet - received request: "/serviceDesk/createTicket"
Dec 19, 2019 14:05:46.549 (http-bio-80-exec-18) (SDIntegration) - SDServlet - alarm 5dfb3547-7593-1020-036a-00505688e66e not found. Unable to process ticket creation request.
Dec 19, 2019 14:05:46.549 (http-bio-80-exec-22) (SDIntegration) - SDServlet - received request: "/serviceDesk/createTicket"
Dec 19, 2019 14:05:46.549 (http-bio-80-exec-22) (SDIntegration) - SDServlet - alarm 5dfb35a5-8ce5-1029-0349-005056880a50 not found. Unable to process ticket creation request.
Dec 19, 2019 14:05:46.549 (http-bio-80-exec-3) (SDIntegration) - SDServlet - received request: "/serviceDesk/loadAlarmTypesStatus"
Dec 19, 2019 14:05:46.549 (http-bio-80-exec-14) (SDIntegration) - SDServlet - received request: "/serviceDesk/createTicket"
Dec 19, 2019 14:05:46.549 (http-bio-80-exec-14) (SDIntegration) - SDServlet - alarm 5dfb3568-8559-1029-0349-005056880a50 not found. Unable to process ticket creation request.
Dec 19, 2019 14:05:46.549 (http-bio-80-exec-2) (SDIntegration) - SDServlet - received request: "/serviceDesk/createTicket"
Dec 19, 2019 14:05:46.549 (http-bio-80-exec-2) (SDIntegration) - SDServlet - alarm 5dfb3561-848d-1029-0349-005056880a50 not found. Unable to process ticket creation request.
Dec 19, 2019 14:05:46.921 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3492-5fea-1029-0349-005056880a50
Dec 19, 2019 14:05:46.921 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3492-5fea-1029-0349-005056880a50
Dec 19, 2019 14:05:46.921 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf01ddd
Dec 19, 2019 14:05:46.922 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:05:46.922 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:05:46.922 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:05:46.922 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:05:46.922 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:05:46.922 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:05:46.922 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf01ddd. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:05:46.922 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3492-5fea-1029-0349-005056880a50'
Dec 19, 2019 14:05:47.568 (AlarmNotifier) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb3492-5fea-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:58:02 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: Rajapur_0319.mahabank.co.in
Model IP Address: 10.6.127.74
Severity: Critical
Originating Event
--------------------------------------
Device Rajapur_0319.mahabank.co.in of type Rtr_Cisco has stopped responding to polls and/or external requests. An alarm will be generated.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
Device has stopped responding to polls.
PROBABLE CAUSES:
1) Device Hardware Failure.
2) Cable between this and upstream device broken.
3) Power Failure.
4) Incorrect Network Address.
5) Device Firmware Failure.
RECOMMENDED ACTIONS:
1) Check power to device.
2) Verify status lights on device.
3) Verify reception of packets.
4) Verify network address in device and SPECTRUM.
5) Cycle power on device and recheck.
6) If above fails, call repair.
Dec 19, 2019 14:05:47.568 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 14:05:47.568 (AlarmNotifier) (SDIntegration) - Closing service Desk Ticket R-11229943 as Alarm 5dfb3492-5fea-1029-0349-005056880a50 has been cleared in between
Dec 19, 2019 14:05:47.894 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3494-60a9-1029-0349-005056880a50
Dec 19, 2019 14:05:47.894 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3494-60a9-1029-0349-005056880a50
Dec 19, 2019 14:05:47.894 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf01da9
Dec 19, 2019 14:05:47.894 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:05:47.894 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:05:47.894 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:05:47.894 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:05:47.894 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:05:47.894 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:05:47.894 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf01da9. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:05:47.894 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3494-60a9-1029-0349-005056880a50'
Dec 19, 2019 14:05:48.474 (AlarmNotifier) (SDIntegration) - getDescription(), description=ALL DEVICE CONNECTIONS ARE UNREACHABLE
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb3494-60a9-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:58:04 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: RatnagiriRO_5512.mahabank.co.in
Model IP Address: 10.6.63.5
Severity: Originating Event
--------------------------------------
The VNM is unable to contact device RatnagiriRO_5512.mahabank.co.in of type Rtr_Cisco because all of the devices that this one is connected to are unreachable. An alarm will be generated but will be suppressed from the Alarm view.
Probable Cause
-----------------------------------------
ALL DEVICE CONNECTIONS ARE UNREACHABLE
SYMPTOMS:
The VNM is unable to contact this device because all of the devices that this one is connected to are unreachable.
PROBABLE CAUSES:
1) A router connected to this device has gone down.
2) A network cable has become unplugged.
RECOMMENDED ACTIONS:
1) Check the status of the devices that this one is connected to for problems.
2) Check for a loose or unplugged network cable.
Dec 19, 2019 14:05:48.474 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 14:05:48.474 (AlarmNotifier) (SDIntegration) - Closing service Desk Ticket R-11229944 as Alarm 5dfb3494-60a9-1029-0349-005056880a50 has been cleared in between
Dec 19, 2019 14:05:48.681 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3494-60cd-1029-0349-005056880a50
Dec 19, 2019 14:05:48.681 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3494-60cd-1029-0349-005056880a50
Dec 19, 2019 14:05:48.681 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf0000c
Dec 19, 2019 14:05:48.681 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:05:48.681 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:05:48.681 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:05:48.681 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:05:48.681 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:05:48.681 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:05:48.681 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf0000c. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:05:48.681 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3494-60cd-1029-0349-005056880a50'
Dec 19, 2019 14:05:49.929 (AlarmNotifier) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb3494-60cd-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:58:04 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: Fault Isolation
Severity: Critical
Originating Event
--------------------------------------
Fault Isolation has detected an unresolved fault (fault record id 7328). The following is a list of models to which SPECTRUM has lost contact:
RatnagiriCity_0008 with IP Address 10.102.147.120
RatnagiriCity_0008 with a device criticality of 0
As a result of this condition, an alarm has been generated on this model.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
SPECTRUM has detected a situation where a group of models has been found to be affected by a fault. However, a single point of failure could not be identified.
PROBABLE CAUSES:
The cause is most likely two-fold:
1) A connection has been lost that feeds an entire segment or portion of your network.
2) That segment is not properly modeled (i.e. the modeling is not fully resolved). As a result, SPECTRUM could not trace it back to a single point of failure.
RECOMMENDED ACTIONS:
1) Examine the event associated with this alarm. That event should identify at least one of the models affected by this failure.
2) Examine and correct the modeling. Make sure all the models and their connections are fully resolved. Ideally, all models should have some visible connection back to the VNM model.
Dec 19, 2019 14:05:49.929 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 14:05:49.929 (AlarmNotifier) (SDIntegration) - Closing service Desk Ticket R-11229945 as Alarm 5dfb3494-60cd-1029-0349-005056880a50 has been cleared in between
Dec 19, 2019 14:05:50.228 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3494-6180-1029-0349-005056880a50
Dec 19, 2019 14:05:50.228 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3494-6180-1029-0349-005056880a50
Dec 19, 2019 14:05:50.229 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf0000c
Dec 19, 2019 14:05:50.229 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:05:50.229 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:05:50.229 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:05:50.229 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:05:50.229 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:05:50.230 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:05:50.230 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf0000c. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:05:50.230 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3494-6180-1029-0349-005056880a50'
Dec 19, 2019 14:05:50.805 (AlarmNotifier) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb3494-6180-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:58:04 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: Fault Isolation
Severity: Critical
Originating Event
--------------------------------------
Fault Isolation has detected an unresolved fault (fault record id 7331). The following is a list of models to which SPECTRUM has lost contact:
KOLHAPUR_MAHADWAR_RD_0326 with IP Address 10.102.147.96
KOLHAPUR_MAHADWAR_RD_0326 with a device criticality of 0
As a result of this condition, an alarm has been generated on this model.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
SPECTRUM has detected a situation where a group of models has been found to be affected by a fault. However, a single point of failure could not be identified.
PROBABLE CAUSES:
The cause is most likely two-fold:
1) A connection has been lost that feeds an entire segment or portion of your network.
2) That segment is not properly modeled (i.e. the modeling is not fully resolved). As a result, SPECTRUM could not trace it back to a single point of failure.
RECOMMENDED ACTIONS:
1) Examine the event associated with this alarm. That event should identify at least one of the models affected by this failure.
2) Examine and correct the modeling. Make sure all the models and their connections are fully resolved. Ideally, all models should have some visible connection back to the VNM model.
Dec 19, 2019 14:05:50.805 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 14:05:50.805 (AlarmNotifier) (SDIntegration) - Closing service Desk Ticket R-11229946 as Alarm 5dfb3494-6180-1029-0349-005056880a50 has been cleared in between
Dec 19, 2019 14:05:51.042 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3494-61bb-1029-0349-005056880a50
Dec 19, 2019 14:05:51.042 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3494-61bb-1029-0349-005056880a50
Dec 19, 2019 14:05:51.042 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf0000c
Dec 19, 2019 14:05:51.042 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:05:51.042 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:05:51.042 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:05:51.042 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:05:51.042 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:05:51.042 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:05:51.042 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf0000c. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:05:51.042 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3494-61bb-1029-0349-005056880a50'
Dec 19, 2019 14:05:52.171 (AlarmNotifier) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb3494-61bb-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:58:04 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: Fault Isolation
Severity: Critical
Originating Event
--------------------------------------
Fault Isolation has detected an unresolved fault (fault record id 7334). The following is a list of models to which SPECTRUM has lost contact:
Nachane_1877 with IP Address 10.102.148.156
Nachane_1877 with a device criticality of 0
As a result of this condition, an alarm has been generated on this model.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
SPECTRUM has detected a situation where a group of models has been found to be affected by a fault. However, a single point of failure could not be identified.
PROBABLE CAUSES:
The cause is most likely two-fold:
1) A connection has been lost that feeds an entire segment or portion of your network.
2) That segment is not properly modeled (i.e. the modeling is not fully resolved). As a result, SPECTRUM could not trace it back to a single point of failure.
RECOMMENDED ACTIONS:
1) Examine the event associated with this alarm. That event should identify at least one of the models affected by this failure.
2) Examine and correct the modeling. Make sure all the models and their connections are fully resolved. Ideally, all models should have some visible connection back to the VNM model.
Dec 19, 2019 14:05:52.171 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 14:05:52.171 (AlarmNotifier) (SDIntegration) - Closing service Desk Ticket R-11229947 as Alarm 5dfb3494-61bb-1029-0349-005056880a50 has been cleared in between
Dec 19, 2019 14:05:52.387 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3494-61d8-1029-0349-005056880a50
Dec 19, 2019 14:05:52.387 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3494-61d8-1029-0349-005056880a50
Dec 19, 2019 14:05:52.387 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf0000c
Dec 19, 2019 14:05:52.387 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:05:52.387 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:05:52.387 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:05:52.387 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:05:52.387 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:05:52.387 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:05:52.387 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf0000c. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:05:52.387 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3494-61d8-1029-0349-005056880a50'
Dec 19, 2019 14:05:52.577 (http-bio-80-exec-12) (SDIntegration) - SDServlet - received request: "/serviceDesk/createTicket"
Dec 19, 2019 14:05:52.577 (http-bio-80-exec-12) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3657-9982-1029-0349-005056880a50
Dec 19, 2019 14:05:52.577 (http-bio-80-exec-12) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf000ab
Dec 19, 2019 14:05:52.577 (http-bio-80-exec-12) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:05:52.577 (http-bio-80-exec-12) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:05:52.577 (http-bio-80-exec-12) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:05:52.577 (http-bio-80-exec-12) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:05:52.577 (http-bio-80-exec-12) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:05:52.577 (http-bio-80-exec-12) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:05:52.577 (http-bio-80-exec-12) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf000ab. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:05:52.577 (http-bio-80-exec-12) (SDIntegration) - template factor :cr_tpl
Dec 19, 2019 14:05:52.577 (http-bio-80-exec-12) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3657-9982-1029-0349-005056880a50
Dec 19, 2019 14:05:52.577 (http-bio-80-exec-12) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3657-9982-1029-0349-005056880a50
Dec 19, 2019 14:05:52.577 (http-bio-80-exec-12) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf000ab
Dec 19, 2019 14:05:52.577 (http-bio-80-exec-12) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:05:52.577 (http-bio-80-exec-12) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:05:52.577 (http-bio-80-exec-12) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:05:52.577 (http-bio-80-exec-12) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:05:52.577 (http-bio-80-exec-12) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:05:52.577 (http-bio-80-exec-12) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:05:52.577 (http-bio-80-exec-12) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf000ab. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:05:53.048 (AlarmNotifier) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb3494-61d8-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:58:04 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: Fault Isolation
Severity: Critical
Originating Event
--------------------------------------
Fault Isolation has detected an unresolved fault (fault record id 7336). The following is a list of models to which SPECTRUM has lost contact:
Khedshi_1801 with IP Address 10.102.148.116
Khedshi_1801 with a device criticality of 0
As a result of this condition, an alarm has been generated on this model.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
SPECTRUM has detected a situation where a group of models has been found to be affected by a fault. However, a single point of failure could not be identified.
PROBABLE CAUSES:
The cause is most likely two-fold:
1) A connection has been lost that feeds an entire segment or portion of your network.
2) That segment is not properly modeled (i.e. the modeling is not fully resolved). As a result, SPECTRUM could not trace it back to a single point of failure.
RECOMMENDED ACTIONS:
1) Examine the event associated with this alarm. That event should identify at least one of the models affected by this failure.
2) Examine and correct the modeling. Make sure all the models and their connections are fully resolved. Ideally, all models should have some visible connection back to the VNM model.
Dec 19, 2019 14:05:53.048 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 14:05:53.048 (AlarmNotifier) (SDIntegration) - Closing service Desk Ticket R-11229948 as Alarm 5dfb3494-61d8-1029-0349-005056880a50 has been cleared in between
Dec 19, 2019 14:05:53.048 (http-bio-80-exec-12) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3657-9982-1029-0349-005056880a50'
Dec 19, 2019 14:05:53.310 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3494-61fd-1029-0349-005056880a50
Dec 19, 2019 14:05:53.310 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3494-61fd-1029-0349-005056880a50
Dec 19, 2019 14:05:53.310 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf0000c
Dec 19, 2019 14:05:53.310 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:05:53.310 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:05:53.310 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:05:53.310 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:05:53.310 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:05:53.310 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:05:53.310 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf0000c. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:05:53.954 (http-bio-80-exec-12) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb3657-9982-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 14:05:35 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: Nsk_City_ServiceBr.mahabank.co.in
Model IP Address: 10.8.63.37
Severity: Critical
Originating Event
--------------------------------------
Device Nsk_City_ServiceBr.mahabank.co.in of type Rtr_Cisco has stopped responding to polls and/or external requests. An alarm will be generated.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
Device has stopped responding to polls.
PROBABLE CAUSES:
1) Device Hardware Failure.
2) Cable between this and upstream device broken.
3) Power Failure.
4) Incorrect Network Address.
5) Device Firmware Failure.
RECOMMENDED ACTIONS:
1) Check power to device.
2) Verify status lights on device.
3) Verify reception of packets.
4) Verify network address in device and SPECTRUM.
5) Cycle power on device and recheck.
6) If above fails, call repair.
Dec 19, 2019 14:05:53.954 (http-bio-80-exec-12) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 14:05:53.954 (http-bio-80-exec-12) (SDIntegration) - SDSetAction - created ticket for alarm "5dfb3657-9982-1029-0349-005056880a50".
Dec 19, 2019 14:05:53.954 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3494-61fd-1029-0349-005056880a50'
Dec 19, 2019 14:05:53.954 (http-bio-80-exec-12) (SDIntegration) - SDAlarmHandler - writing new TROUBLE_TICKET_ID for alarm 5dfb3657-9982-1029-0349-005056880a50
Dec 19, 2019 14:05:54.534 (AlarmNotifier) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb3494-61fd-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:58:04 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: Fault Isolation
Severity: Critical
Originating Event
--------------------------------------
Fault Isolation has detected an unresolved fault (fault record id 7338). The following is a list of models to which SPECTRUM has lost contact:
Kuwarbav_1215 with IP Address 10.102.148.36
Kuwarbav_1215 with a device criticality of 0
As a result of this condition, an alarm has been generated on this model.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
SPECTRUM has detected a situation where a group of models has been found to be affected by a fault. However, a single point of failure could not be identified.
PROBABLE CAUSES:
The cause is most likely two-fold:
1) A connection has been lost that feeds an entire segment or portion of your network.
2) That segment is not properly modeled (i.e. the modeling is not fully resolved). As a result, SPECTRUM could not trace it back to a single point of failure.
RECOMMENDED ACTIONS:
1) Examine the event associated with this alarm. That event should identify at least one of the models affected by this failure.
2) Examine and correct the modeling. Make sure all the models and their connections are fully resolved. Ideally, all models should have some visible connection back to the VNM model.
Dec 19, 2019 14:05:54.534 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 14:05:54.534 (AlarmNotifier) (SDIntegration) - Closing service Desk Ticket R-11229950 as Alarm 5dfb3494-61fd-1029-0349-005056880a50 has been cleared in between
Dec 19, 2019 14:05:54.534 (http-bio-80-exec-12) (SDIntegration) - SDServlet - Created ticket for alarm with id "5dfb3657-9982-1029-0349-005056880a50."
Dec 19, 2019 14:05:54.766 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3494-623f-1029-0349-005056880a50
Dec 19, 2019 14:05:54.766 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3494-623f-1029-0349-005056880a50
Dec 19, 2019 14:05:54.781 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf0000c
Dec 19, 2019 14:05:54.781 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:05:54.781 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:05:54.781 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:05:54.781 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:05:54.781 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:05:54.781 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:05:54.781 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf0000c. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:05:54.781 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3494-623f-1029-0349-005056880a50'
Dec 19, 2019 14:05:55.314 (AlarmNotifier) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb3494-623f-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:58:04 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: Fault Isolation
Severity: Critical
Originating Event
--------------------------------------
Fault Isolation has detected an unresolved fault (fault record id 7342). The following is a list of models to which SPECTRUM has lost contact:
Lanja_1382 with IP Address 10.102.147.224
Lanja_1382 with a device criticality of 0
As a result of this condition, an alarm has been generated on this model.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
SPECTRUM has detected a situation where a group of models has been found to be affected by a fault. However, a single point of failure could not be identified.
PROBABLE CAUSES:
The cause is most likely two-fold:
1) A connection has been lost that feeds an entire segment or portion of your network.
2) That segment is not properly modeled (i.e. the modeling is not fully resolved). As a result, SPECTRUM could not trace it back to a single point of failure.
RECOMMENDED ACTIONS:
1) Examine the event associated with this alarm. That event should identify at least one of the models affected by this failure.
2) Examine and correct the modeling. Make sure all the models and their connections are fully resolved. Ideally, all models should have some visible connection back to the VNM model.
Dec 19, 2019 14:05:55.314 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 14:05:55.314 (AlarmNotifier) (SDIntegration) - Closing service Desk Ticket R-11229951 as Alarm 5dfb3494-623f-1029-0349-005056880a50 has been cleared in between
Dec 19, 2019 14:05:56.168 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3497-63fd-1029-0349-005056880a50
Dec 19, 2019 14:05:56.168 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3497-63fd-1029-0349-005056880a50
Dec 19, 2019 14:05:56.168 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xfa0b0c
Dec 19, 2019 14:05:56.168 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:05:56.168 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:05:56.168 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:05:56.168 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:05:56.168 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:05:56.168 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:05:56.168 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xfa0b0c. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:05:56.168 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3497-63fd-1029-0349-005056880a50'
Dec 19, 2019 14:05:56.749 (AlarmNotifier) (SDIntegration) - getDescription(), description=SPM TEST TIMED OUT
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb3497-63fd-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:58:07 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: Kur_0818_Airtel_LINK _10
Severity: Minor
Originating Event
--------------------------------------
SPM Timeout Event -
Test Name: Kur_0818_Airtel_LINK _10 Test Host Address: 10.6.191.130
Source Address: 10.6.191.130 Destination Address: 10.109.6.185
Test Type: Ping
Layer 4 Port Number: 0 Current Test Interval: 60 seconds
Packet Size: 28 Sample Count: 1
Test Host Position: EndPoint
DNS Lookup String:
User Name: Password:
File Name:
Type Of Service: 0
Proxy:
Alternate Packet Address: 0.0.0.0
Alternate Packet Port: 0
Timeout Value: 5000 ms
Timeout data filtered: TRUE
Result retrieval was delayed 19 second(s) due to lack of response from the agent
Probable Cause
-----------------------------------------
SPM TEST TIMED OUT
SYMPTOMS:
A remote RTT test operation timed out.
PROBABLE CAUSES:
1) The path between the remote host and the destination is either down or very slow.
2) The destination device is either down or very slow.
3) The timeout is set too low.
4) SPM was unable to obtain results from the test host for an unknown reason.
RECOMMENDED ACTIONS:
1) Launch the results view and use the test results history to help decide if the timeout is appropriate. Increase the timeout if it is deemed too low.
2) If the timeout is appropriate, either the network or the destination is down or overloaded.
Dec 19, 2019 14:05:56.750 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 14:05:56.750 (AlarmNotifier) (SDIntegration) - Closing service Desk Ticket R-11229952 as Alarm 5dfb3497-63fd-1029-0349-005056880a50 has been cleared in between
Dec 19, 2019 14:05:56.944 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3497-6497-1029-0349-005056880a50
Dec 19, 2019 14:05:56.944 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3497-6497-1029-0349-005056880a50
Dec 19, 2019 14:05:56.944 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf01dfc
Dec 19, 2019 14:05:56.944 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:05:56.944 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:05:56.944 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:05:56.944 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:05:56.944 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:05:56.944 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:05:56.944 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf01dfc. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:05:56.944 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3497-6497-1029-0349-005056880a50'
Dec 19, 2019 14:05:57.523 (AlarmNotifier) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb3497-6497-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:58:07 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: Malkapur_0362.mahabank.co.in
Model IP Address: 10.6.127.72
Severity: Critical
Originating Event
--------------------------------------
Fault Isolation has detected an unresolved fault (fault record id 138). The following is a list of models to which SPECTRUM has lost contact:
Malkapur_0362.mahabank.co.in of type Cisco 1905K9 with IP Address 10.6.127.72 with a device criticality of 1
Malkapur_0362 with IP Address 10.102.148.20
Malkapur_0362 with a device criticality of 0
Malkapur_0362_SW of type CiscoBG with IP Address 10.6.72.5 with a device criticality of 1
As a result of this condition, an alarm has been generated on this model.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
SPECTRUM has detected a situation where a group of models has been found to be affected by a fault. However, a single point of failure could not be identified.
PROBABLE CAUSES:
The cause is most likely two-fold:
1) A connection has been lost that feeds an entire segment or portion of your network.
2) That segment is not properly modeled (i.e. the modeling is not fully resolved). As a result, SPECTRUM could not trace it back to a single point of failure.
RECOMMENDED ACTIONS:
1) Examine the event associated with this alarm. That event should identify at least one of the models affected by this failure.
2) Examine and correct the modeling. Make sure all the models and their connections are fully resolved. Ideally, all models should have some visible connection back to the VNM model.
Dec 19, 2019 14:05:57.524 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 14:05:57.524 (AlarmNotifier) (SDIntegration) - Closing service Desk Ticket R-11229953 as Alarm 5dfb3497-6497-1029-0349-005056880a50 has been cleared in between
Dec 19, 2019 14:05:57.756 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3497-64c2-1029-0349-005056880a50
Dec 19, 2019 14:05:57.756 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3497-64c2-1029-0349-005056880a50
Dec 19, 2019 14:05:57.756 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf01dd8
Dec 19, 2019 14:05:57.756 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:05:57.756 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:05:57.756 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:05:57.756 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:05:57.756 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:05:57.756 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:05:57.756 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf01dd8. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:05:57.756 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3497-64c2-1029-0349-005056880a50'
Dec 19, 2019 14:05:58.637 (AlarmNotifier) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb3497-64c2-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:58:07 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: KasbaNool_1041.mahabank.co.in
Model IP Address: 10.6.127.87
Severity: Critical
Originating Event
--------------------------------------
Device KasbaNool_1041.mahabank.co.in of type Rtr_Cisco has stopped responding to polls and/or external requests. An alarm will be generated.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
Device has stopped responding to polls.
PROBABLE CAUSES:
1) Device Hardware Failure.
2) Cable between this and upstream device broken.
3) Power Failure.
4) Incorrect Network Address.
5) Device Firmware Failure.
RECOMMENDED ACTIONS:
1) Check power to device.
2) Verify status lights on device.
3) Verify reception of packets.
4) Verify network address in device and SPECTRUM.
5) Cycle power on device and recheck.
6) If above fails, call repair.
Dec 19, 2019 14:05:58.637 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 14:05:58.637 (AlarmNotifier) (SDIntegration) - Closing service Desk Ticket R-11229954 as Alarm 5dfb3497-64c2-1029-0349-005056880a50 has been cleared in between
Dec 19, 2019 14:05:58.915 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb349a-66b7-1029-0349-005056880a50
Dec 19, 2019 14:05:58.915 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb349a-66b7-1029-0349-005056880a50
Dec 19, 2019 14:05:58.915 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf01db4
Dec 19, 2019 14:05:58.915 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:05:58.915 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:05:58.915 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:05:58.915 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:05:58.915 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:05:58.915 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:05:58.915 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf01db4. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:05:58.915 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb349a-66b7-1029-0349-005056880a50'
Dec 19, 2019 14:05:59.654 (AlarmNotifier) (SDIntegration) - getDescription(), description=ALL DEVICE CONNECTIONS ARE UNREACHABLE
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb349a-66b7-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:58:10 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: KOLHAPUR_GANGAWES_0585.mahabank.co.in
Model IP Address: 10.6.63.20
Severity: Originating Event
--------------------------------------
The VNM is unable to contact device KOLHAPUR_GANGAWES_0585.mahabank.co.in of type Rtr_Cisco because all of the devices that this one is connected to are unreachable. An alarm will be generated but will be suppressed from the Alarm view.
Probable Cause
-----------------------------------------
ALL DEVICE CONNECTIONS ARE UNREACHABLE
SYMPTOMS:
The VNM is unable to contact this device because all of the devices that this one is connected to are unreachable.
PROBABLE CAUSES:
1) A router connected to this device has gone down.
2) A network cable has become unplugged.
RECOMMENDED ACTIONS:
1) Check the status of the devices that this one is connected to for problems.
2) Check for a loose or unplugged network cable.
Dec 19, 2019 14:05:59.654 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 14:05:59.654 (AlarmNotifier) (SDIntegration) - Closing service Desk Ticket R-11229955 as Alarm 5dfb349a-66b7-1029-0349-005056880a50 has been cleared in between
Dec 19, 2019 14:05:59.980 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb349a-66c0-1029-0349-005056880a50
Dec 19, 2019 14:05:59.980 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb349a-66c0-1029-0349-005056880a50
Dec 19, 2019 14:05:59.980 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf01dd3
Dec 19, 2019 14:05:59.980 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:05:59.980 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:05:59.980 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:05:59.980 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:05:59.980 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:05:59.980 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:05:59.980 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf01dd3. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:05:59.980 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb349a-66c0-1029-0349-005056880a50'
Dec 19, 2019 14:06:00.746 (http-bio-80-exec-14) (SDIntegration) - SDServlet - received request: "/serviceDesk/createTicket"
Dec 19, 2019 14:06:00.746 (http-bio-80-exec-14) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3658-999f-1029-0349-005056880a50
Dec 19, 2019 14:06:00.746 (http-bio-80-exec-14) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xfa0b56
Dec 19, 2019 14:06:00.746 (http-bio-80-exec-14) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:06:00.746 (http-bio-80-exec-14) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:06:00.746 (http-bio-80-exec-14) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:06:00.746 (http-bio-80-exec-14) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:06:00.746 (http-bio-80-exec-14) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:06:00.747 (http-bio-80-exec-14) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:06:00.747 (http-bio-80-exec-14) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xfa0b56. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:06:00.747 (http-bio-80-exec-14) (SDIntegration) - template factor :cr_tpl
Dec 19, 2019 14:06:00.747 (http-bio-80-exec-14) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3658-999f-1029-0349-005056880a50
Dec 19, 2019 14:06:00.747 (http-bio-80-exec-14) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3658-999f-1029-0349-005056880a50
Dec 19, 2019 14:06:00.747 (http-bio-80-exec-14) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xfa0b56
Dec 19, 2019 14:06:00.747 (http-bio-80-exec-14) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:06:00.747 (http-bio-80-exec-14) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:06:00.747 (http-bio-80-exec-14) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:06:00.747 (http-bio-80-exec-14) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:06:00.747 (http-bio-80-exec-14) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:06:00.748 (http-bio-80-exec-14) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:06:00.748 (http-bio-80-exec-14) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xfa0b56. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:06:01.090 (AlarmNotifier) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb349a-66c0-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:58:10 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: Gadmudshingi_0478.mahabank.co.in
Model IP Address: 10.6.63.56
Severity: Critical
Originating Event
--------------------------------------
Fault Isolation has detected an unresolved fault (fault record id 7311). The following is a list of models to which SPECTRUM has lost contact:
Gadmudshingi_0478.mahabank.co.in of type Cisco 1905K9 with IP Address 10.6.63.56 with a device criticality of 1
Gadmudshingi_0478 with IP Address 10.102.147.228
Gadmudshingi_0478 with a device criticality of 0
Gadmudshingi_0478_SW of type CiscoBG with IP Address 10.6.56.5 with a device criticality of 1
As a result of this condition, an alarm has been generated on this model.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
SPECTRUM has detected a situation where a group of models has been found to be affected by a fault. However, a single point of failure could not be identified.
PROBABLE CAUSES:
The cause is most likely two-fold:
1) A connection has been lost that feeds an entire segment or portion of your network.
2) That segment is not properly modeled (i.e. the modeling is not fully resolved). As a result, SPECTRUM could not trace it back to a single point of failure.
RECOMMENDED ACTIONS:
1) Examine the event associated with this alarm. That event should identify at least one of the models affected by this failure.
2) Examine and correct the modeling. Make sure all the models and their connections are fully resolved. Ideally, all models should have some visible connection back to the VNM model.
Dec 19, 2019 14:06:01.090 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 14:06:01.090 (AlarmNotifier) (SDIntegration) - Closing service Desk Ticket R-11229956 as Alarm 5dfb349a-66c0-1029-0349-005056880a50 has been cleared in between
Dec 19, 2019 14:06:01.090 (http-bio-80-exec-14) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3658-999f-1029-0349-005056880a50'
Dec 19, 2019 14:06:01.416 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb349a-66d2-1029-0349-005056880a50
Dec 19, 2019 14:06:01.416 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb349a-66d2-1029-0349-005056880a50
Dec 19, 2019 14:06:01.416 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf01db4
Dec 19, 2019 14:06:01.416 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:06:01.416 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:06:01.416 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:06:01.416 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:06:01.416 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:06:01.416 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:06:01.416 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf01db4. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:06:02.012 (http-bio-80-exec-14) (SDIntegration) - getDescription(), description=SPM TEST TIMED OUT
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb3658-999f-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 14:05:36 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: Deulghat_1896_VMIG_Vodafone_Link_10
Severity: Minor
Originating Event
--------------------------------------
SPM Timeout Event -
Test Name: Deulghat_1896_VMIG_Vodafone_Link_10 Test Host Address: 10.12.191.177
Source Address: 10.12.191.177 Destination Address: 10.106.11.122
Test Type: Ping
Layer 4 Port Number: 0 Current Test Interval: 60 seconds
Packet Size: 28 Sample Count: 1
Test Host Position: EndPoint
DNS Lookup String:
User Name: Password:
File Name:
Type Of Service: 0
Proxy:
Alternate Packet Address: 0.0.0.0
Alternate Packet Port: 0
Timeout Value: 5000 ms
Timeout data filtered: TRUE
Result retrieval was delayed 13 second(s) due to lack of response from the agent
Probable Cause
-----------------------------------------
SPM TEST TIMED OUT
SYMPTOMS:
A remote RTT test operation timed out.
PROBABLE CAUSES:
1) The path between the remote host and the destination is either down or very slow.
2) The destination device is either down or very slow.
3) The timeout is set too low.
4) SPM was unable to obtain results from the test host for an unknown reason.
RECOMMENDED ACTIONS:
1) Launch the results view and use the test results history to help decide if the timeout is appropriate. Increase the timeout if it is deemed too low.
2) If the timeout is appropriate, either the network or the destination is down or overloaded.
Dec 19, 2019 14:06:02.012 (http-bio-80-exec-14) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 14:06:02.012 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb349a-66d2-1029-0349-005056880a50'
Dec 19, 2019 14:06:02.012 (http-bio-80-exec-14) (SDIntegration) - SDSetAction - created ticket for alarm "5dfb3658-999f-1029-0349-005056880a50".
Dec 19, 2019 14:06:02.012 (http-bio-80-exec-14) (SDIntegration) - SDAlarmHandler - writing new TROUBLE_TICKET_ID for alarm 5dfb3658-999f-1029-0349-005056880a50
Dec 19, 2019 14:06:02.559 (AlarmNotifier) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb349a-66d2-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:58:10 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: KOLHAPUR_GANGAWES_0585.mahabank.co.in
Model IP Address: 10.6.63.20
Severity: Critical
Originating Event
--------------------------------------
Fault Isolation has detected an unresolved fault (fault record id 7310). The following is a list of models to which SPECTRUM has lost contact:
KOLHAPUR_GANGAWES_0585.mahabank.co.in of type Cisco 1921K9 with IP Address 10.6.63.20 with a device criticality of 1
KOLHAPUR_GANGAWES_0585 with IP Address 10.102.147.84
KOLHAPUR_GANGAWES_0585 with a device criticality of 0
KOLHAPUR_GANGAWES_0585 of type Cat 2960 24TCS with IP Address 10.6.20.5 with a device criticality of 1
As a result of this condition, an alarm has been generated on this model.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
SPECTRUM has detected a situation where a group of models has been found to be affected by a fault. However, a single point of failure could not be identified.
PROBABLE CAUSES:
The cause is most likely two-fold:
1) A connection has been lost that feeds an entire segment or portion of your network.
2) That segment is not properly modeled (i.e. the modeling is not fully resolved). As a result, SPECTRUM could not trace it back to a single point of failure.
RECOMMENDED ACTIONS:
1) Examine the event associated with this alarm. That event should identify at least one of the models affected by this failure.
2) Examine and correct the modeling. Make sure all the models and their connections are fully resolved. Ideally, all models should have some visible connection back to the VNM model.
Dec 19, 2019 14:06:02.574 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 14:06:02.574 (AlarmNotifier) (SDIntegration) - Closing service Desk Ticket R-11229958 as Alarm 5dfb349a-66d2-1029-0349-005056880a50 has been cleared in between
Dec 19, 2019 14:06:02.574 (http-bio-80-exec-14) (SDIntegration) - SDServlet - Created ticket for alarm with id "5dfb3658-999f-1029-0349-005056880a50."
Dec 19, 2019 14:06:02.807 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 14:06:02.807 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 14:06:03.338 (AlarmNotifier) (SDIntegration) - Closed Service Desk ticket.
Dec 19, 2019 14:06:03.370 - Error occurred while closing a Service Desk ticket. AHD03303:Error retrieving Function Access due to an invalid handle or factory
Dec 19, 2019 14:06:03.417 - Error occurred while closing a Service Desk ticket. AHD03303:Error retrieving Function Access due to an invalid handle or factory
Dec 19, 2019 14:06:03.433 - Error occurred while closing a Service Desk ticket. AHD03303:Error retrieving Function Access due to an invalid handle or factory
Dec 19, 2019 14:06:04.012 (AlarmNotifier) (SDIntegration) - Closed Service Desk ticket.
Dec 19, 2019 14:06:04.029 - Error occurred while closing a Service Desk ticket. AHD03303:Error retrieving Function Access due to an invalid handle or factory
Dec 19, 2019 14:06:04.045 - Error occurred while closing a Service Desk ticket. AHD03303:Error retrieving Function Access due to an invalid handle or factory
Dec 19, 2019 14:06:04.060 - Error occurred while closing a Service Desk ticket. AHD03303:Error retrieving Function Access due to an invalid handle or factory
Dec 19, 2019 14:06:04.076 - Error occurred while closing a Service Desk ticket. AHD03303:Error retrieving Function Access due to an invalid handle or factory
Dec 19, 2019 14:06:04.091 - Error occurred while closing a Service Desk ticket. AHD03303:Error retrieving Function Access due to an invalid handle or factory
Dec 19, 2019 14:06:04.091 - Error occurred while closing a Service Desk ticket. AHD03303:Error retrieving Function Access due to an invalid handle or factory
Dec 19, 2019 14:06:04.400 (AlarmNotifier) (SDIntegration) - Closed Service Desk ticket.
Dec 19, 2019 14:06:04.400 - Error occurred while closing a Service Desk ticket. AHD03303:Error retrieving Function Access due to an invalid handle or factory
Dec 19, 2019 14:06:04.400 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 14:06:04.400 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb349b-675f-1029-0349-005056880a50
Dec 19, 2019 14:06:04.400 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb349b-675f-1029-0349-005056880a50
Dec 19, 2019 14:06:04.400 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf9d9e0
Dec 19, 2019 14:06:04.400 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:06:04.400 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:06:04.400 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:06:04.400 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:06:04.400 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:06:04.400 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:06:04.400 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf9d9e0. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:06:04.400 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb349b-675f-1029-0349-005056880a50'
Dec 19, 2019 14:06:04.934 (AlarmNotifier) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb349b-675f-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:58:11 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: Amritsar_0442_SW.mahabank.co.in
Model IP Address: 10.20.9.5
Severity: Critical
Originating Event
--------------------------------------
Device Amritsar_0442_SW.mahabank.co.in of type SwCiscoIOS has stopped responding to polls and/or external requests. An alarm will be generated.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
Device has stopped responding to polls.
PROBABLE CAUSES:
1) Device Hardware Failure.
2) Cable between this and upstream device broken.
3) Power Failure.
4) Incorrect Network Address.
5) Device Firmware Failure.
RECOMMENDED ACTIONS:
1) Check power to device.
2) Verify status lights on device.
3) Verify reception of packets.
4) Verify network address in device and SPECTRUM.
5) Cycle power on device and recheck.
6) If above fails, call repair.
Dec 19, 2019 14:06:04.934 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 14:06:04.934 (AlarmNotifier) (SDIntegration) - Closing service Desk Ticket R-11229959 as Alarm 5dfb349b-675f-1029-0349-005056880a50 has been cleared in between
Dec 19, 2019 14:06:05.186 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb349d-6a6f-1020-036a-00505688e66e
Dec 19, 2019 14:06:05.186 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb349d-6a6f-1020-036a-00505688e66e
Dec 19, 2019 14:06:05.186 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x1423ce7
Dec 19, 2019 14:06:05.186 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:06:05.186 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:06:05.186 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:06:05.186 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:06:05.186 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:06:05.186 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:06:05.186 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x1423ce7. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:06:05.186 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb349d-6a6f-1020-036a-00505688e66e'
Dec 19, 2019 14:06:05.918 (http-bio-80-exec-4) (SDIntegration) - SDServlet - received request: "/serviceDesk/createTicket"
Dec 19, 2019 14:06:05.918 (http-bio-80-exec-4) (SDIntegration) - SDServlet - alarm 5dfb3665-9acf-1029-0349-005056880a50 not found. Unable to process ticket creation request.
Dec 19, 2019 14:06:06.434 (AlarmNotifier) (SDIntegration) - getDescription(), description=WIDE-AREA LINK CONTACT LOST
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb349d-6a6f-1020-036a-00505688e66e
Alarm Creation Date: Thu Dec 19 13:58:13 IST 2019
Landscape: pnpssec02 (0x1400000)
Model Name: Ghatlodia_0481
Model IP Address: 10.102.156.92
Severity: Critical
Originating Event
--------------------------------------
The contact status of WA Link model ( name - Ghatlodia_0481, type - WA_Link ) is in a "lost" state.
Probable Cause
-----------------------------------------
WIDE-AREA LINK CONTACT LOST
SYMPTOMS:
The VNM has lost contact to this Wide-Area Link model.
PROBABLE CAUSES:
All the models it "collects" are lost.
RECOMMENDED ACTIONS:
Check the status of the Wide-Area Segment "collected" by this model and
the status of the interfaces, which are "connected" to it.
Dec 19, 2019 14:06:06.449 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 14:06:06.449 (AlarmNotifier) (SDIntegration) - Closing service Desk Ticket R-11229960 as Alarm 5dfb349d-6a6f-1020-036a-00505688e66e has been cleared in between
Dec 19, 2019 14:06:06.805 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb349e-6a80-1020-036a-00505688e66e
Dec 19, 2019 14:06:06.805 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb349e-6a80-1020-036a-00505688e66e
Dec 19, 2019 14:06:06.806 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x1489cb8
Dec 19, 2019 14:06:06.806 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:06:06.806 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:06:06.806 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:06:06.806 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:06:06.806 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:06:06.807 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:06:06.807 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x1489cb8. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:06:06.807 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb349e-6a80-1020-036a-00505688e66e'
Dec 19, 2019 14:06:07.756 (AlarmNotifier) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb349e-6a80-1020-036a-00505688e66e
Alarm Creation Date: Thu Dec 19 13:58:14 IST 2019
Landscape: pnpssec02 (0x1400000)
Model Name: SenapatiKapashi_0499_SW
Model IP Address: 10.6.122.5
Severity: Critical
Originating Event
--------------------------------------
Device SenapatiKapashi_0499_SW of type GnSNMPDev has stopped responding to polls and/or external requests. An alarm will be generated.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
Device has stopped responding to polls.
PROBABLE CAUSES:
1) Device Hardware Failure.
2) Cable between this and upstream device broken.
3) Power Failure.
4) Incorrect Network Address.
5) Device Firmware Failure.
RECOMMENDED ACTIONS:
1) Check power to device.
2) Verify status lights on device.
3) Verify reception of packets.
4) Verify network address in device and SPECTRUM.
5) Cycle power on device and recheck.
6) If above fails, call repair.
Dec 19, 2019 14:06:07.757 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 14:06:07.758 (AlarmNotifier) (SDIntegration) - Closing service Desk Ticket R-11229961 as Alarm 5dfb349e-6a80-1020-036a-00505688e66e has been cleared in between
Dec 19, 2019 14:06:08.045 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb349e-6a8b-1020-036a-00505688e66e
Dec 19, 2019 14:06:08.045 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb349e-6a8b-1020-036a-00505688e66e
Dec 19, 2019 14:06:08.045 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x1489cb7
Dec 19, 2019 14:06:08.045 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:06:08.045 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:06:08.045 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:06:08.045 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:06:08.045 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:06:08.045 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:06:08.045 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x1489cb7. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:06:08.045 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb349e-6a8b-1020-036a-00505688e66e'
Dec 19, 2019 14:06:08.811 (AlarmNotifier) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb349e-6a8b-1020-036a-00505688e66e
Alarm Creation Date: Thu Dec 19 13:58:14 IST 2019
Landscape: pnpssec02 (0x1400000)
Model Name: Sangrol_497SW.mahabank.co.in
Model IP Address: 10.6.121.5
Severity: Critical
Originating Event
--------------------------------------
Device Sangrol_497SW.mahabank.co.in of type GnSNMPDev has stopped responding to polls and/or external requests. An alarm will be generated.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
Device has stopped responding to polls.
PROBABLE CAUSES:
1) Device Hardware Failure.
2) Cable between this and upstream device broken.
3) Power Failure.
4) Incorrect Network Address.
5) Device Firmware Failure.
RECOMMENDED ACTIONS:
1) Check power to device.
2) Verify status lights on device.
3) Verify reception of packets.
4) Verify network address in device and SPECTRUM.
5) Cycle power on device and recheck.
6) If above fails, call repair.
Dec 19, 2019 14:06:08.813 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 14:06:08.813 (AlarmNotifier) (SDIntegration) - Closing service Desk Ticket R-11229962 as Alarm 5dfb349e-6a8b-1020-036a-00505688e66e has been cleared in between
Dec 19, 2019 14:06:09.061 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb349f-6950-1029-0349-005056880a50
Dec 19, 2019 14:06:09.061 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb349f-6950-1029-0349-005056880a50
Dec 19, 2019 14:06:09.061 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf51b7b
Dec 19, 2019 14:06:09.061 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:06:09.061 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:06:09.061 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:06:09.061 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:06:09.061 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:06:09.061 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:06:09.061 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf51b7b. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:06:09.061 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb349f-6950-1029-0349-005056880a50'
Dec 19, 2019 14:06:09.950 (AlarmNotifier) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb349f-6950-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:58:15 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: Bidri_504.mahabank.co.in
Model IP Address: 10.6.127.123
Severity: Critical
Originating Event
--------------------------------------
Device Bidri_504.mahabank.co.in of type Rtr_Cisco has stopped responding to polls and/or external requests. An alarm will be generated.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
Device has stopped responding to polls.
PROBABLE CAUSES:
1) Device Hardware Failure.
2) Cable between this and upstream device broken.
3) Power Failure.
4) Incorrect Network Address.
5) Device Firmware Failure.
RECOMMENDED ACTIONS:
1) Check power to device.
2) Verify status lights on device.
3) Verify reception of packets.
4) Verify network address in device and SPECTRUM.
5) Cycle power on device and recheck.
6) If above fails, call repair.
Dec 19, 2019 14:06:09.950 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 14:06:09.950 (AlarmNotifier) (SDIntegration) - Closing service Desk Ticket R-11229963 as Alarm 5dfb349f-6950-1029-0349-005056880a50 has been cleared in between
Dec 19, 2019 14:06:10.297 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34a0-6ad0-1029-0349-005056880a50
Dec 19, 2019 14:06:10.297 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb34a0-6ad0-1029-0349-005056880a50
Dec 19, 2019 14:06:10.297 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf01daf
Dec 19, 2019 14:06:10.297 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:06:10.297 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:06:10.297 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:06:10.297 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:06:10.297 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:06:10.298 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:06:10.298 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf01daf. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:06:10.298 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb34a0-6ad0-1029-0349-005056880a50'
Dec 19, 2019 14:06:10.870 (http-bio-80-exec-18) (SDIntegration) - SDServlet - received request: "/serviceDesk/createTicket"
Dec 19, 2019 14:06:10.870 (http-bio-80-exec-18) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb351b-807a-1029-0349-005056880a50
Dec 19, 2019 14:06:10.870 (http-bio-80-exec-18) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf45e62
Dec 19, 2019 14:06:10.870 (http-bio-80-exec-18) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:06:10.870 (http-bio-80-exec-18) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:06:10.870 (http-bio-80-exec-18) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:06:10.870 (http-bio-80-exec-18) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:06:10.870 (http-bio-80-exec-18) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:06:10.902 (http-bio-80-exec-18) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:06:10.902 (http-bio-80-exec-18) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf45e62. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:06:10.902 (http-bio-80-exec-18) (SDIntegration) - template factor :cr_tpl
Dec 19, 2019 14:06:10.902 (http-bio-80-exec-18) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb351b-807a-1029-0349-005056880a50
Dec 19, 2019 14:06:10.902 (http-bio-80-exec-18) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb351b-807a-1029-0349-005056880a50
Dec 19, 2019 14:06:10.902 (http-bio-80-exec-18) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf45e62
Dec 19, 2019 14:06:10.902 (http-bio-80-exec-18) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:06:10.902 (http-bio-80-exec-18) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:06:10.902 (http-bio-80-exec-18) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:06:10.902 (http-bio-80-exec-18) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:06:10.902 (http-bio-80-exec-18) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:06:10.902 (http-bio-80-exec-18) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:06:10.902 (http-bio-80-exec-18) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf45e62. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:06:11.305 (AlarmNotifier) (SDIntegration) - getDescription(), description=ALL DEVICE CONNECTIONS ARE UNREACHABLE
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb34a0-6ad0-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:58:16 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: SaneVasahat_1017.mahabank.co.in
Model IP Address: 10.6.63.13
Severity: Originating Event
--------------------------------------
The VNM is unable to contact device SaneVasahat_1017.mahabank.co.in of type Rtr_Cisco because all of the devices that this one is connected to are unreachable. An alarm will be generated but will be suppressed from the Alarm view.
Probable Cause
-----------------------------------------
ALL DEVICE CONNECTIONS ARE UNREACHABLE
SYMPTOMS:
The VNM is unable to contact this device because all of the devices that this one is connected to are unreachable.
PROBABLE CAUSES:
1) A router connected to this device has gone down.
2) A network cable has become unplugged.
RECOMMENDED ACTIONS:
1) Check the status of the devices that this one is connected to for problems.
2) Check for a loose or unplugged network cable.
Dec 19, 2019 14:06:11.306 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 14:06:11.306 (AlarmNotifier) (SDIntegration) - Closing service Desk Ticket R-11229964 as Alarm 5dfb34a0-6ad0-1029-0349-005056880a50 has been cleared in between
Dec 19, 2019 14:06:11.306 (http-bio-80-exec-18) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb351b-807a-1029-0349-005056880a50'
Dec 19, 2019 14:06:11.529 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34a0-6adb-1029-0349-005056880a50
Dec 19, 2019 14:06:11.529 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb34a0-6adb-1029-0349-005056880a50
Dec 19, 2019 14:06:11.529 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf01df4
Dec 19, 2019 14:06:11.529 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:06:11.529 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:06:11.529 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:06:11.529 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:06:11.529 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:06:11.529 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:06:11.529 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf01df4. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:06:12.092 (http-bio-80-exec-18) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb351b-807a-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 14:00:19 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: DAULAT_OFFSITE_ATM.mahabank.co.in
Model IP Address: 10.8.127.87
Severity: Critical
Originating Event
--------------------------------------
Device DAULAT_OFFSITE_ATM.mahabank.co.in of type Rtr_Cisco has stopped responding to polls and/or external requests. An alarm will be generated.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
Device has stopped responding to polls.
PROBABLE CAUSES:
1) Device Hardware Failure.
2) Cable between this and upstream device broken.
3) Power Failure.
4) Incorrect Network Address.
5) Device Firmware Failure.
RECOMMENDED ACTIONS:
1) Check power to device.
2) Verify status lights on device.
3) Verify reception of packets.
4) Verify network address in device and SPECTRUM.
5) Cycle power on device and recheck.
6) If above fails, call repair.
Dec 19, 2019 14:06:12.092 (http-bio-80-exec-18) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 14:06:12.092 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb34a0-6adb-1029-0349-005056880a50'
Dec 19, 2019 14:06:12.092 (http-bio-80-exec-18) (SDIntegration) - SDSetAction - created ticket for alarm "5dfb351b-807a-1029-0349-005056880a50".
Dec 19, 2019 14:06:12.092 (http-bio-80-exec-18) (SDIntegration) - SDAlarmHandler - writing new TROUBLE_TICKET_ID for alarm 5dfb351b-807a-1029-0349-005056880a50
Dec 19, 2019 14:06:13.171 (AlarmNotifier) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb34a0-6adb-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:58:16 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: NARSINHWADI_1872.mahabank.co.in
Model IP Address: 10.6.127.107
Severity: Critical
Originating Event
--------------------------------------
Fault Isolation has detected an unresolved fault (fault record id 7320). The following is a list of models to which SPECTRUM has lost contact:
NARSINHWADI_1872.mahabank.co.in of type Cisco 1921K9 with IP Address 10.6.127.107 with a device criticality of 1
Nrusinhwadi_1872 with IP Address 10.102.148.160
Nrusinhwadi_1872 with a device criticality of 0
Nrusinhwadi_1872_SW of type Cat295024 with IP Address 10.6.107.5 with a device criticality of 1
As a result of this condition, an alarm has been generated on this model.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
SPECTRUM has detected a situation where a group of models has been found to be affected by a fault. However, a single point of failure could not be identified.
PROBABLE CAUSES:
The cause is most likely two-fold:
1) A connection has been lost that feeds an entire segment or portion of your network.
2) That segment is not properly modeled (i.e. the modeling is not fully resolved). As a result, SPECTRUM could not trace it back to a single point of failure.
RECOMMENDED ACTIONS:
1) Examine the event associated with this alarm. That event should identify at least one of the models affected by this failure.
2) Examine and correct the modeling. Make sure all the models and their connections are fully resolved. Ideally, all models should have some visible connection back to the VNM model.
Dec 19, 2019 14:06:13.171 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 14:06:13.171 (AlarmNotifier) (SDIntegration) - Closing service Desk Ticket R-11229966 as Alarm 5dfb34a0-6adb-1029-0349-005056880a50 has been cleared in between
Dec 19, 2019 14:06:13.171 (http-bio-80-exec-18) (SDIntegration) - SDServlet - Created ticket for alarm with id "5dfb351b-807a-1029-0349-005056880a50."
Dec 19, 2019 14:06:13.451 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34a0-6aee-1029-0349-005056880a50
Dec 19, 2019 14:06:13.451 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb34a0-6aee-1029-0349-005056880a50
Dec 19, 2019 14:06:13.451 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf01db3
Dec 19, 2019 14:06:13.451 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:06:13.451 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:06:13.451 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:06:13.451 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:06:13.451 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:06:13.451 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:06:13.451 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf01db3. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:06:13.451 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb34a0-6aee-1029-0349-005056880a50'
Dec 19, 2019 14:06:14.061 (AlarmNotifier) (SDIntegration) - getDescription(), description=DEVICE HAS STOPPED RESPONDING TO POLLS
This ticket has been created by OneClick as a result of the assertion of an alarm.
Alarm ID: 5dfb34a0-6aee-1029-0349-005056880a50
Alarm Creation Date: Thu Dec 19 13:58:16 IST 2019
Landscape: pnpspri01 (0xf00000)
Model Name: Porvorim_1192.mahabank.co.in
Model IP Address: 10.6.63.22
Severity: Critical
Originating Event
--------------------------------------
Device Porvorim_1192.mahabank.co.in of type Rtr_Cisco has stopped responding to polls and/or external requests. An alarm will be generated.
Probable Cause
-----------------------------------------
DEVICE HAS STOPPED RESPONDING TO POLLS
SYMPTOMS:
Device has stopped responding to polls.
PROBABLE CAUSES:
1) Device Hardware Failure.
2) Cable between this and upstream device broken.
3) Power Failure.
4) Incorrect Network Address.
5) Device Firmware Failure.
RECOMMENDED ACTIONS:
1) Check power to device.
2) Verify status lights on device.
3) Verify reception of packets.
4) Verify network address in device and SPECTRUM.
5) Cycle power on device and recheck.
6) If above fails, call repair.
Dec 19, 2019 14:06:14.061 (AlarmNotifier) (SDIntegration) - getAssignee(), assignee.userid=
Dec 19, 2019 14:06:14.061 (AlarmNotifier) (SDIntegration) - Closing service Desk Ticket R-11229967 as Alarm 5dfb34a0-6aee-1029-0349-005056880a50 has been cleared in between
Dec 19, 2019 14:06:19.141 (http-bio-80-exec-4) (SDIntegration) - SDServlet - received request: "/serviceDesk/createTicket"
Dec 19, 2019 14:06:19.141 (http-bio-80-exec-4) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34ef-71a4-1020-036a-00505688e66e
Dec 19, 2019 14:06:19.141 (http-bio-80-exec-4) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x1403969
Dec 19, 2019 14:06:19.141 (http-bio-80-exec-4) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:06:19.141 (http-bio-80-exec-4) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:06:19.141 (http-bio-80-exec-4) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:06:19.141 (http-bio-80-exec-4) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:06:19.141 (http-bio-80-exec-4) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:06:19.141 (http-bio-80-exec-4) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:06:19.141 (http-bio-80-exec-4) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x1403969. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:06:19.141 (http-bio-80-exec-4) (SDIntegration) - template factor :cr_tpl
Dec 19, 2019 14:06:19.141 (http-bio-80-exec-4) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34ef-71a4-1020-036a-00505688e66e
Dec 19, 2019 14:06:19.141 (http-bio-80-exec-4) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb34ef-71a4-1020-036a-00505688e66e
Dec 19, 2019 14:06:19.141 (http-bio-80-exec-4) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x1403969
Dec 19, 2019 14:06:19.141 (http-bio-80-exec-4) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:06:19.141 (http-bio-80-exec-4) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:06:19.141 (http-bio-80-exec-4) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:06:19.141 (http-bio-80-exec-4) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:06:19.141 (http-bio-80-exec-4) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:06:19.141 (http-bio-80-exec-4) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:06:19.141 (http-bio-80-exec-4) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x1403969. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:03.074 - Error occurred while attempting to create a ticket in Service Desk. java.net.SocketException: Connection reset
Dec 19, 2019 14:07:03.074 (http-bio-80-exec-4) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb34ef-71a4-1020-036a-00505688e66e'
Dec 19, 2019 14:07:03.074 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34a0-6b14-1029-0349-005056880a50
Dec 19, 2019 14:07:03.074 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb34a0-6b14-1029-0349-005056880a50
Dec 19, 2019 14:07:03.074 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf01daf
Dec 19, 2019 14:07:03.074 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:03.074 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:03.074 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:03.074 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:03.074 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:03.074 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:03.074 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf01daf. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:24.125 - Error occurred while attempting to create a ticket in Service Desk. java.net.ConnectException: Connection timed out: connect
Dec 19, 2019 14:07:24.125 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb34a0-6b14-1029-0349-005056880a50'
Dec 19, 2019 14:07:24.125 (http-bio-80-exec-4) (SDIntegration) - SDServlet - create ticket failed
Dec 19, 2019 14:07:40.631 - Error occurred while checking service status. Reconnect timer started. java.net.ConnectException: Connection timed out: connect
Dec 19, 2019 14:07:40.631 (Timer-12) (SDIntegration) - SDWSClient - initializing connection to SD web services
Dec 19, 2019 14:07:45.145 - Error occurred while attempting to create a ticket in Service Desk. java.net.ConnectException: Connection timed out: connect
Dec 19, 2019 14:07:45.145 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34a0-6aa1-1020-036a-00505688e66e
Dec 19, 2019 14:07:45.145 (http-bio-80-exec-10) (SDIntegration) - SDServlet - received request: "/serviceDesk/createTicket"
Dec 19, 2019 14:07:45.145 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb34a0-6aa1-1020-036a-00505688e66e
Dec 19, 2019 14:07:45.145 (http-bio-80-exec-10) (SDIntegration) - SDServlet - alarm 5dfb3593-8a26-1029-0349-005056880a50 not found. Unable to process ticket creation request.
Dec 19, 2019 14:07:45.145 (http-bio-80-exec-1) (SDIntegration) - SDServlet - received request: "/serviceDesk/createTicket"
Dec 19, 2019 14:07:45.145 (http-bio-80-exec-1) (SDIntegration) - SDServlet - alarm 5dfb360f-832d-1020-036a-00505688e66e not found. Unable to process ticket creation request.
Dec 19, 2019 14:07:45.145 (http-bio-80-exec-20) (SDIntegration) - SDServlet - received request: "/serviceDesk/createTicket"
Dec 19, 2019 14:07:45.145 (http-bio-80-exec-20) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb35f9-8192-1020-036a-00505688e66e
Dec 19, 2019 14:07:45.145 (http-bio-80-exec-20) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x14015eb
Dec 19, 2019 14:07:45.145 (http-bio-80-exec-20) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.145 (http-bio-80-exec-20) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.145 (http-bio-80-exec-20) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.145 (http-bio-80-exec-20) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.145 (http-bio-80-exec-20) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-20) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-20) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x14015eb. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-20) (SDIntegration) - template factor :cr_tpl
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-20) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb35f9-8192-1020-036a-00505688e66e
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x1489cbb
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-20) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb35f9-8192-1020-036a-00505688e66e
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x1489cbb. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb34a0-6aa1-1020-036a-00505688e66e'
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-20) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x14015eb
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-20) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.161 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb34a0-6aa1-1020-036a-00505688e66e"
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-20) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-20) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-20) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-20) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34a3-6bcf-1029-0349-005056880a50
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb34a3-6bcf-1029-0349-005056880a50
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-20) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-20) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x14015eb. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-20) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb35f9-8192-1020-036a-00505688e66e'
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf01def
Dec 19, 2019 14:07:45.161 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb35f9-8192-1020-036a-00505688e66e"
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-20) (SDIntegration) - SDServlet - create ticket failed
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-21) (SDIntegration) - SDServlet - received request: "/serviceDesk/createTicket"
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-21) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb35e4-7e61-1020-036a-00505688e66e
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf01def. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb34a3-6bcf-1029-0349-005056880a50'
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-21) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x14a1d92
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-21) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.161 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb34a3-6bcf-1029-0349-005056880a50"
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-21) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-21) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-21) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-21) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 14:07:45.161 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id "Request/Incident R-11229919"
Dec 19, 2019 14:07:45.161 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id "Request/Incident R-11229903"
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-21) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-21) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x14a1d92. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-21) (SDIntegration) - template factor :cr_tpl
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-21) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb35e4-7e61-1020-036a-00505688e66e
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-21) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb35e4-7e61-1020-036a-00505688e66e
Dec 19, 2019 14:07:45.161 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-21) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x14a1d92
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-21) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-21) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-21) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-21) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-21) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.161 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id "Request/Incident R-11229890"
Dec 19, 2019 14:07:45.161 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id "Request/Incident R-11229778"
Dec 19, 2019 14:07:45.161 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id "Request/Incident R-11229895"
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34a5-6c70-1029-0349-005056880a50
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb34a5-6c70-1029-0349-005056880a50
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-21) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-21) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x14a1d92. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-21) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb35e4-7e61-1020-036a-00505688e66e'
Dec 19, 2019 14:07:45.161 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb35e4-7e61-1020-036a-00505688e66e"
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-21) (SDIntegration) - SDServlet - create ticket failed
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf6d68f
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-13) (SDIntegration) - SDServlet - received request: "/serviceDesk/createTicket"
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-13) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3543-7562-1020-036a-00505688e66e
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf6d68f. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-13) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x14a1bd2
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-13) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-13) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-13) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-13) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-13) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb34a5-6c70-1029-0349-005056880a50'
Dec 19, 2019 14:07:45.161 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb34a5-6c70-1029-0349-005056880a50"
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34a5-6c94-1029-0349-005056880a50
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb34a5-6c94-1029-0349-005056880a50
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-13) (SDIntegration) - ModelAssociationProcessor: matching rule [ PT='SPECTRUM_AIRTELVSAT',UID='null' (1) ]
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-13) (SDIntegration) - ModelAssociationProcessor: using problem type SPECTRUM_AIRTELVSAT
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-13) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-13) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x14a1bd2. Resulting entry is [ PT='SPECTRUM_AIRTELVSAT',UID='' (0) ]
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-13) (SDIntegration) - template factor :cr_tpl
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf9f216
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-13) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3543-7562-1020-036a-00505688e66e
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-13) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3543-7562-1020-036a-00505688e66e
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf9f216. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-13) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x14a1bd2
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-13) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-13) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-13) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-13) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb34a5-6c94-1029-0349-005056880a50'
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-13) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.161 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb34a5-6c94-1029-0349-005056880a50"
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34a5-6cbc-1029-0349-005056880a50
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb34a5-6cbc-1029-0349-005056880a50
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-13) (SDIntegration) - ModelAssociationProcessor: matching rule [ PT='SPECTRUM_AIRTELVSAT',UID='null' (1) ]
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-13) (SDIntegration) - ModelAssociationProcessor: using problem type SPECTRUM_AIRTELVSAT
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-13) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-13) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x14a1bd2. Resulting entry is [ PT='SPECTRUM_AIRTELVSAT',UID='' (0) ]
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-13) (SDIntegration) - Creating ticket: problemType='SPECTRUM_AIRTELVSAT', endUserId='' asset='', alarmId='5dfb3543-7562-1020-036a-00505688e66e'
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf05f2b
Dec 19, 2019 14:07:45.161 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb3543-7562-1020-036a-00505688e66e"
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.161 (http-bio-80-exec-13) (SDIntegration) - SDServlet - create ticket failed
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf05f2b. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb34a5-6cbc-1029-0349-005056880a50'
Dec 19, 2019 14:07:45.161 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb34a5-6cbc-1029-0349-005056880a50"
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34a5-6cd5-1029-0349-005056880a50
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb34a5-6cd5-1029-0349-005056880a50
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xfa0aec
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xfa0aec. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb34a5-6cd5-1029-0349-005056880a50'
Dec 19, 2019 14:07:45.161 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb34a5-6cd5-1029-0349-005056880a50"
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34a6-6ce6-1029-0349-005056880a50
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb34a6-6ce6-1029-0349-005056880a50
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf84ac4
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf84ac4. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb34a6-6ce6-1029-0349-005056880a50'
Dec 19, 2019 14:07:45.161 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb34a6-6ce6-1029-0349-005056880a50"
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34a6-6d03-1029-0349-005056880a50
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb34a6-6d03-1029-0349-005056880a50
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf84ac4
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf84ac4. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb34a6-6d03-1029-0349-005056880a50'
Dec 19, 2019 14:07:45.161 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb34a6-6d03-1029-0349-005056880a50"
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34ac-6e2e-1029-0349-005056880a50
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb34ac-6e2e-1029-0349-005056880a50
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf5b563
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf5b563. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb34ac-6e2e-1029-0349-005056880a50'
Dec 19, 2019 14:07:45.161 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb34ac-6e2e-1029-0349-005056880a50"
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34ac-6e5d-1029-0349-005056880a50
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - Ticket Request/Incident R-11229937already created for specified alarm.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34ad-6e7a-1029-0349-005056880a50
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb34ad-6e7a-1029-0349-005056880a50
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf01dcc
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf01dcc. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb34ad-6e7a-1029-0349-005056880a50'
Dec 19, 2019 14:07:45.161 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb34ad-6e7a-1029-0349-005056880a50"
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 14:07:45.161 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.161 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34ae-6e90-1029-0349-005056880a50
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb34ae-6e90-1029-0349-005056880a50
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf01da7
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf01da7. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb34ae-6e90-1029-0349-005056880a50'
Dec 19, 2019 14:07:45.161 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb34ae-6e90-1029-0349-005056880a50"
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34ae-6e9b-1029-0349-005056880a50
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb34ae-6e9b-1029-0349-005056880a50
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf01da7
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.161 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf01da7. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb34ae-6e9b-1029-0349-005056880a50'
Dec 19, 2019 14:07:45.177 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb34ae-6e9b-1029-0349-005056880a50"
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34ae-6ebe-1029-0349-005056880a50
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb34ae-6ebe-1029-0349-005056880a50
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf01da7
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf01da7. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb34ae-6ebe-1029-0349-005056880a50'
Dec 19, 2019 14:07:45.177 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb34ae-6ebe-1029-0349-005056880a50"
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34b1-6eef-1029-0349-005056880a50
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb34b1-6eef-1029-0349-005056880a50
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xfa0b19
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xfa0b19. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb34b1-6eef-1029-0349-005056880a50'
Dec 19, 2019 14:07:45.177 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb34b1-6eef-1029-0349-005056880a50"
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34b4-6fde-1029-0349-005056880a50
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb34b4-6fde-1029-0349-005056880a50
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf916c5
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ModelAssociationProcessor: matching rule [ PT='SPECTRUM_DSMPT',UID='null' (0) ]
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ModelAssociationProcessor: using problem type SPECTRUM_DSMPT
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf916c5. Resulting entry is [ PT='SPECTRUM_DSMPT',UID='' (0) ]
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='SPECTRUM_DSMPT', endUserId='' asset='', alarmId='5dfb34b4-6fde-1029-0349-005056880a50'
Dec 19, 2019 14:07:45.177 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb34b4-6fde-1029-0349-005056880a50"
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 14:07:45.177 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.177 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34bd-717d-1029-0349-005056880a50
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb34bd-717d-1029-0349-005056880a50
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf01daf
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf01daf. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb34bd-717d-1029-0349-005056880a50'
Dec 19, 2019 14:07:45.177 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb34bd-717d-1029-0349-005056880a50"
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34c0-7224-1029-0349-005056880a50
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb34c0-7224-1029-0349-005056880a50
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf95a95
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf95a95. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb34c0-7224-1029-0349-005056880a50'
Dec 19, 2019 14:07:45.177 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb34c0-7224-1029-0349-005056880a50"
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34c0-7236-1029-0349-005056880a50
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb34c0-7236-1029-0349-005056880a50
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf583e5
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf583e5. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb34c0-7236-1029-0349-005056880a50'
Dec 19, 2019 14:07:45.177 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb34c0-7236-1029-0349-005056880a50"
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 14:07:45.177 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id "Request/Incident R-11229888"
Dec 19, 2019 14:07:45.177 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id "Request/Incident R-11229912"
Dec 19, 2019 14:07:45.177 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.177 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.177 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.177 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 14:07:45.177 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id "Request/Incident R-11229645"
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34de-6f97-1020-036a-00505688e66e
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - Ticket Request/Incident R-11229935already created for specified alarm.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34de-6fad-1020-036a-00505688e66e
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb34de-6fad-1020-036a-00505688e66e
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x1498451
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ModelAssociationProcessor: matching rule [ PT='SPECTRUM_DSMPT',UID='null' (0) ]
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ModelAssociationProcessor: using problem type SPECTRUM_DSMPT
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x1498451. Resulting entry is [ PT='SPECTRUM_DSMPT',UID='' (0) ]
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='SPECTRUM_DSMPT', endUserId='' asset='', alarmId='5dfb34de-6fad-1020-036a-00505688e66e'
Dec 19, 2019 14:07:45.177 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb34de-6fad-1020-036a-00505688e66e"
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 14:07:45.177 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34e2-6fd6-1020-036a-00505688e66e
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb34e2-6fd6-1020-036a-00505688e66e
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x14a1d2c
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x14a1d2c. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb34e2-6fd6-1020-036a-00505688e66e'
Dec 19, 2019 14:07:45.177 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb34e2-6fd6-1020-036a-00505688e66e"
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34e8-70e6-1020-036a-00505688e66e
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb34e8-70e6-1020-036a-00505688e66e
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x1432273
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x1432273. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb34e8-70e6-1020-036a-00505688e66e'
Dec 19, 2019 14:07:45.177 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb34e8-70e6-1020-036a-00505688e66e"
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34ea-74dc-1029-0349-005056880a50
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb34ea-74dc-1029-0349-005056880a50
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf06a85
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf06a85. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb34ea-74dc-1029-0349-005056880a50'
Dec 19, 2019 14:07:45.177 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb34ea-74dc-1029-0349-005056880a50"
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 14:07:45.177 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.177 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.177 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id "Request/Incident R-11229902"
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34ef-71a4-1020-036a-00505688e66e
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb34ef-71a4-1020-036a-00505688e66e
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x1403969
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x1403969. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb34ef-71a4-1020-036a-00505688e66e'
Dec 19, 2019 14:07:45.177 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb34ef-71a4-1020-036a-00505688e66e"
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34f3-7829-1029-0349-005056880a50
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - Ticket Request/Incident R-11229939already created for specified alarm.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 14:07:45.177 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.177 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.177 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.177 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb34fa-79ea-1029-0349-005056880a50
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb34fa-79ea-1029-0349-005056880a50
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf06a6c
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf06a6c. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb34fa-79ea-1029-0349-005056880a50'
Dec 19, 2019 14:07:45.177 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb34fa-79ea-1029-0349-005056880a50"
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 14:07:45.177 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.177 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.177 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.177 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3506-7314-1020-036a-00505688e66e
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3506-7314-1020-036a-00505688e66e
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x14a1dad
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x14a1dad. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3506-7314-1020-036a-00505688e66e'
Dec 19, 2019 14:07:45.177 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb3506-7314-1020-036a-00505688e66e"
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 14:07:45.177 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 14:07:45.177 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.177 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.192 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id "Request/Incident R-11229924"
Dec 19, 2019 14:07:45.192 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id "Request/Incident R-11229844"
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb350e-7dea-1029-0349-005056880a50
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb350e-7dea-1029-0349-005056880a50
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf8c8b9
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf8c8b9. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb350e-7dea-1029-0349-005056880a50'
Dec 19, 2019 14:07:45.192 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb350e-7dea-1029-0349-005056880a50"
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 14:07:45.192 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3516-7fd7-1029-0349-005056880a50
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3516-7fd7-1029-0349-005056880a50
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf06ad4
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf06ad4. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3516-7fd7-1029-0349-005056880a50'
Dec 19, 2019 14:07:45.192 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb3516-7fd7-1029-0349-005056880a50"
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3518-8002-1029-0349-005056880a50
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3518-8002-1029-0349-005056880a50
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf00f16
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf00f16. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3518-8002-1029-0349-005056880a50'
Dec 19, 2019 14:07:45.192 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb3518-8002-1029-0349-005056880a50"
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3518-800e-1029-0349-005056880a50
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3518-800e-1029-0349-005056880a50
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf00f16
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf00f16. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3518-800e-1029-0349-005056880a50'
Dec 19, 2019 14:07:45.192 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb3518-800e-1029-0349-005056880a50"
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb351b-807a-1029-0349-005056880a50
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - Ticket Request/Incident R-11229965already created for specified alarm.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 14:07:45.192 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.192 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.192 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 14:07:45.192 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.192 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.192 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.192 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id "Request/Incident R-11229923"
Dec 19, 2019 14:07:45.192 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id "Request/Incident R-11229914"
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb352c-81dc-1029-0349-005056880a50
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb352c-81dc-1029-0349-005056880a50
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf79a89
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf79a89. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb352c-81dc-1029-0349-005056880a50'
Dec 19, 2019 14:07:45.192 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb352c-81dc-1029-0349-005056880a50"
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb352c-81e2-1029-0349-005056880a50
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb352c-81e2-1029-0349-005056880a50
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf0000c
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf0000c. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb352c-81e2-1029-0349-005056880a50'
Dec 19, 2019 14:07:45.192 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb352c-81e2-1029-0349-005056880a50"
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb352f-81f4-1029-0349-005056880a50
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb352f-81f4-1029-0349-005056880a50
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xfa0b13
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xfa0b13. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb352f-81f4-1029-0349-005056880a50'
Dec 19, 2019 14:07:45.192 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb352f-81f4-1029-0349-005056880a50"
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 14:07:45.192 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.192 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.192 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id "Request/Incident R-11229905"
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3543-7562-1020-036a-00505688e66e
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3543-7562-1020-036a-00505688e66e
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x14a1bd2
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ModelAssociationProcessor: matching rule [ PT='SPECTRUM_AIRTELVSAT',UID='null' (1) ]
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ModelAssociationProcessor: using problem type SPECTRUM_AIRTELVSAT
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x14a1bd2. Resulting entry is [ PT='SPECTRUM_AIRTELVSAT',UID='' (0) ]
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='SPECTRUM_AIRTELVSAT', endUserId='' asset='', alarmId='5dfb3543-7562-1020-036a-00505688e66e'
Dec 19, 2019 14:07:45.192 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb3543-7562-1020-036a-00505688e66e"
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 14:07:45.192 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.192 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.192 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3547-7593-1020-036a-00505688e66e
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3547-7593-1020-036a-00505688e66e
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x14a1cb2
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x14a1cb2. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3547-7593-1020-036a-00505688e66e'
Dec 19, 2019 14:07:45.192 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb3547-7593-1020-036a-00505688e66e"
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb354d-766b-1020-036a-00505688e66e
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb354d-766b-1020-036a-00505688e66e
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x1494058
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x1494058. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb354d-766b-1020-036a-00505688e66e'
Dec 19, 2019 14:07:45.192 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb354d-766b-1020-036a-00505688e66e"
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 14:07:45.192 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb355a-8390-1029-0349-005056880a50
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb355a-8390-1029-0349-005056880a50
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xfa0aec
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xfa0aec. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb355a-8390-1029-0349-005056880a50'
Dec 19, 2019 14:07:45.192 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb355a-8390-1029-0349-005056880a50"
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3561-848d-1029-0349-005056880a50
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3561-848d-1029-0349-005056880a50
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xfa0abe
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xfa0abe. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3561-848d-1029-0349-005056880a50'
Dec 19, 2019 14:07:45.192 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb3561-848d-1029-0349-005056880a50"
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 14:07:45.192 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3568-8559-1029-0349-005056880a50
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3568-8559-1029-0349-005056880a50
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf06a69
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.192 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf06a69. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3568-8559-1029-0349-005056880a50'
Dec 19, 2019 14:07:45.208 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb3568-8559-1029-0349-005056880a50"
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 14:07:45.208 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3570-77c6-1020-036a-00505688e66e
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3570-77c6-1020-036a-00505688e66e
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x14a1ceb
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x14a1ceb. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3570-77c6-1020-036a-00505688e66e'
Dec 19, 2019 14:07:45.208 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb3570-77c6-1020-036a-00505688e66e"
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb357d-7823-1020-036a-00505688e66e
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb357d-7823-1020-036a-00505688e66e
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x14a1e8f
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x14a1e8f. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb357d-7823-1020-036a-00505688e66e'
Dec 19, 2019 14:07:45.208 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb357d-7823-1020-036a-00505688e66e"
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 14:07:45.208 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id "Request/Incident R-11229835"
Dec 19, 2019 14:07:45.208 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id "Request/Incident R-11229904"
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb358b-89b0-1029-0349-005056880a50
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb358b-89b0-1029-0349-005056880a50
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf08b88
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf08b88. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb358b-89b0-1029-0349-005056880a50'
Dec 19, 2019 14:07:45.208 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb358b-89b0-1029-0349-005056880a50"
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb358b-89ba-1029-0349-005056880a50
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb358b-89ba-1029-0349-005056880a50
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf08b88
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf08b88. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb358b-89ba-1029-0349-005056880a50'
Dec 19, 2019 14:07:45.208 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb358b-89ba-1029-0349-005056880a50"
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb358e-89e8-1029-0349-005056880a50
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb358e-89e8-1029-0349-005056880a50
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf000ad
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf000ad. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb358e-89e8-1029-0349-005056880a50'
Dec 19, 2019 14:07:45.208 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb358e-89e8-1029-0349-005056880a50"
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb358e-89f3-1029-0349-005056880a50
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb358e-89f3-1029-0349-005056880a50
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf000ad
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf000ad. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb358e-89f3-1029-0349-005056880a50'
Dec 19, 2019 14:07:45.208 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb358e-89f3-1029-0349-005056880a50"
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3593-78ea-1020-036a-00505688e66e
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3593-78ea-1020-036a-00505688e66e
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x148f3c3
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x148f3c3. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3593-78ea-1020-036a-00505688e66e'
Dec 19, 2019 14:07:45.208 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb3593-78ea-1020-036a-00505688e66e"
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3593-8a26-1029-0349-005056880a50
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3593-8a26-1029-0349-005056880a50
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf3bd69
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf3bd69. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3593-8a26-1029-0349-005056880a50'
Dec 19, 2019 14:07:45.208 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb3593-8a26-1029-0349-005056880a50"
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 14:07:45.208 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.208 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.208 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb3596-8a56-1029-0349-005056880a50
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb3596-8a56-1029-0349-005056880a50
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xfa0b57
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xfa0b57. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb3596-8a56-1029-0349-005056880a50'
Dec 19, 2019 14:07:45.208 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb3596-8a56-1029-0349-005056880a50"
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb359b-8b3e-1029-0349-005056880a50
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb359b-8b3e-1029-0349-005056880a50
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf7b0a3
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0xf7b0a3. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb359b-8b3e-1029-0349-005056880a50'
Dec 19, 2019 14:07:45.208 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb359b-8b3e-1029-0349-005056880a50"
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm UPDATE
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm CLEAR
Dec 19, 2019 14:07:45.208 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id "Request/Incident R-11216572"
Dec 19, 2019 14:07:45.208 - Connection to Service Desk web service has been lost. Close failed for ticket associated with alarm with id ""
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - received alarm SET
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb35a4-7a60-1020-036a-00505688e66e
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb35a4-7a60-1020-036a-00505688e66e
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x14015e8
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x14015e8. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb35a4-7a60-1020-036a-00505688e66e'
Dec 19, 2019 14:07:45.208 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb35a4-7a60-1020-036a-00505688e66e"
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb35a4-7a6c-1020-036a-00505688e66e
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb35a4-7a6c-1020-036a-00505688e66e
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0x14015e8
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model association match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished retrieiving config for model 0x14015e8. Resulting entry is [ PT='',UID='' (0) ]
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='5dfb35a4-7a6c-1020-036a-00505688e66e'
Dec 19, 2019 14:07:45.208 - Error occurred while attempting to create a ticket in Service Desk. com.aprisma.spectrum.app.ws.client.ServiceDeskWSClientException: Connection to Service Desk web service has been lost. Ticket creation failed for alarm with id "5dfb35a4-7a6c-1020-036a-00505688e66e"
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDAlarmHandler - attempting to create ticket for alarm 5dfb35a5-8ce5-1029-0349-005056880a50
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - SDSetAction - gathering info to create ticket for alarm 5dfb35a5-8ce5-1029-0349-005056880a50
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start retrieiving config for model 0xf01da7
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for alarm attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for alarm attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: start looking for model attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: finished looking for model attribute match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: starting looking for model association match.
Dec 19, 2019 14:07:45.208 (AlarmNotifier) (SDIntegration) - ServiceDeskTicketConfig: fin