[03/26/14 14:39:15][PID:3092] -------------------------------------------------- [03/26/14 14:39:15][PID:3092] Installed Version (if any) is not newer. [03/26/14 14:39:15][PID:3092] Acquiring Global\Symevent_running mutex... [03/26/14 14:39:15][PID:3092] Successfully acquired mutex. [03/26/14 14:39:15][PID:3092] Installed version isn't newer after waiting on the mutex. [03/26/14 14:39:15][PID:3092] Symevent Installer (c)1998-2013 Symantec Corporation [03/26/14 14:39:15][PID:3092] Launched from: C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.4013.4013.105\bin\Sevinst.exe [03/26/14 14:39:15][PID:3092] Compiled Version 12.9.5.3 [03/26/14 14:39:15][PID:3092] Logging Events Beginning 03/26/2014 at 14:39 [03/26/14 14:39:15][PID:3092] Operating System Detected -> Windows XP [03/26/14 14:39:15][PID:3092] Additional Info: dwOSVersionInfoSize is 0x00000114 [03/26/14 14:39:15][PID:3092] Additional Info: dwMajorVersion is 0x00000005 [03/26/14 14:39:15][PID:3092] Additional Info: dwMinorVersion is 0x00000001 [03/26/14 14:39:15][PID:3092] Additional Info: dwBuildNumber is 0x00000A28 [03/26/14 14:39:15][PID:3092] Additional Info: dwPlatformId is 0x00000002 [03/26/14 14:39:15][PID:3092] Additional Info: szCSDVersion is Service Pack 3 [03/26/14 14:39:15][PID:3092] ---------------------------------------------------- [03/26/14 14:39:15][PID:3092] CommandLine=/Q /NoRegLU /NoVDD /HRESULT /NOSPMANIFEST SAVCE [03/26/14 14:39:15][PID:3092] Symantec dir found using ProgramFilesDir: C:\Program Files [03/26/14 14:39:15][PID:3092] Using temp path: C:\WINDOWS\TEMP\TEMP.^^^ [03/26/14 14:39:15][PID:3092] Common Files dir location found using CommonFilesDir: C:\Program Files\Common Files [03/26/14 14:39:15][PID:3092] Symantec CommonFilesDir created using C:\Program Files\Common Files\Symantec Shared [03/26/14 14:39:15][PID:3092] Checking for existing SymEvent... [03/26/14 14:39:15][PID:3092] SymEvent wasn't found on the system. [03/26/14 14:39:15][PID:3092] GetFileVersionInfoSize(C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.4013.4013.105\bin\Sevinst.exe) start [03/26/14 14:39:15][PID:3092] GetFileVersionInfoSize(C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.4013.4013.105\bin\Sevinst.exe) end [03/26/14 14:39:15][PID:3092] BEGIN - WM_CREATE [03/26/14 14:39:15][PID:3092] FS8IB: Entering... [03/26/14 14:39:15][PID:3092] FS8IB_GSDFL: Symantec dir not found using SharedUsage key. Done. [03/26/14 14:39:15][PID:3092] FS8IB: Done w/o fix. [03/26/14 14:39:15][PID:3092] GetUsageCounts found an existing usage count of: 0 [03/26/14 14:39:15][PID:3092] END - WM_CREATE [03/26/14 14:39:15][PID:3092] BEGIN - IDM_CREATESYMDIR [03/26/14 14:39:15][PID:3092] END - IDM_CREATESYMDIR [03/26/14 14:39:15][PID:3092] BEGIN - IDM_CHECKUSAGEUPDATE [03/26/14 14:39:15][PID:3092] In RemoveVxDOnNT [03/26/14 14:39:15][PID:3092] Leaving RemoveVxDOnNT [03/26/14 14:39:15][PID:3092] Installing with unknown AppID and not yet registered with Sevinst. Updating RefCounts. [03/26/14 14:39:15][PID:3092] END - IDM_CHECKUSAGECOUNTUPDATE [03/26/14 14:39:15][PID:3092] BEGIN - IDM_PREPARECOPY [03/26/14 14:39:15][PID:3092] END - IDM_PREPARECOPY [03/26/14 14:39:15][PID:3092] BEGIN - IDM_STARTCOPY [03/26/14 14:39:15][PID:3092] END - IDM_STARTCOPY [03/26/14 14:39:15][PID:3092] BEGIN - IDM_COPYFILE [03/26/14 14:39:15][PID:3092] Copying file C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.4013.4013.105\bin\Sevinst.exe [03/26/14 14:39:15][PID:3092] File installed successfully: C:\Program Files\Common Files\Symantec Shared\SEVINST.EXE [03/26/14 14:39:15][PID:3092] Inside UnMarkFilesForDeletion() [03/26/14 14:39:15][PID:3092] No files are marked for deletion, nothing to unmark. [03/26/14 14:39:15][PID:3092] END - IDM_COPYFILE [03/26/14 14:39:15][PID:3092] BEGIN - IDM_COPYFILE [03/26/14 14:39:15][PID:3092] Copying file C:\WINDOWS\TEMP\TEMP.^^^\SYMEVENT.SYS [03/26/14 14:39:15][PID:3092] File installed successfully: C:\WINDOWS\system32\Drivers\SYMEVENT.SYS [03/26/14 14:39:15][PID:3092] Inside UnMarkFilesForDeletion() [03/26/14 14:39:15][PID:3092] No files are marked for deletion, nothing to unmark. [03/26/14 14:39:15][PID:3092] END - IDM_COPYFILE [03/26/14 14:39:15][PID:3092] BEGIN - IDM_COPYFILE [03/26/14 14:39:15][PID:3092] Copying file C:\WINDOWS\TEMP\TEMP.^^^\SYMEVENT.SYS [03/26/14 14:39:15][PID:3092] File installed successfully: C:\Program Files\Symantec\SYMEVENT.SYS [03/26/14 14:39:15][PID:3092] Inside UnMarkFilesForDeletion() [03/26/14 14:39:15][PID:3092] No files are marked for deletion, nothing to unmark. [03/26/14 14:39:15][PID:3092] END - IDM_COPYFILE [03/26/14 14:39:15][PID:3092] BEGIN - IDM_COPYFILE [03/26/14 14:39:15][PID:3092] Copying file C:\WINDOWS\TEMP\TEMP.^^^\SYMEVENT.INF [03/26/14 14:39:15][PID:3092] File installed successfully: C:\WINDOWS\system32\Drivers\SYMEVENT.INF [03/26/14 14:39:15][PID:3092] Inside UnMarkFilesForDeletion() [03/26/14 14:39:15][PID:3092] No files are marked for deletion, nothing to unmark. [03/26/14 14:39:15][PID:3092] END - IDM_COPYFILE [03/26/14 14:39:15][PID:3092] BEGIN - IDM_COPYFILE [03/26/14 14:39:15][PID:3092] Copying file C:\WINDOWS\TEMP\TEMP.^^^\SYMEVENT.INF [03/26/14 14:39:15][PID:3092] File installed successfully: C:\Program Files\Symantec\SYMEVENT.INF [03/26/14 14:39:15][PID:3092] Inside UnMarkFilesForDeletion() [03/26/14 14:39:15][PID:3092] No files are marked for deletion, nothing to unmark. [03/26/14 14:39:15][PID:3092] END - IDM_COPYFILE [03/26/14 14:39:15][PID:3092] BEGIN - IDM_COPYFILE [03/26/14 14:39:15][PID:3092] Copying file C:\WINDOWS\TEMP\TEMP.^^^\SYMEVENT.CAT [03/26/14 14:39:15][PID:3092] File installed successfully: C:\WINDOWS\system32\Drivers\SYMEVENT.CAT [03/26/14 14:39:15][PID:3092] Inside UnMarkFilesForDeletion() [03/26/14 14:39:15][PID:3092] No files are marked for deletion, nothing to unmark. [03/26/14 14:39:15][PID:3092] END - IDM_COPYFILE [03/26/14 14:39:15][PID:3092] BEGIN - IDM_COPYFILE [03/26/14 14:39:15][PID:3092] Copying file C:\WINDOWS\TEMP\TEMP.^^^\SYMEVENT.CAT [03/26/14 14:39:15][PID:3092] File installed successfully: C:\Program Files\Symantec\SYMEVENT.CAT [03/26/14 14:39:15][PID:3092] Inside UnMarkFilesForDeletion() [03/26/14 14:39:15][PID:3092] No files are marked for deletion, nothing to unmark. [03/26/14 14:39:15][PID:3092] END - IDM_COPYFILE [03/26/14 14:39:15][PID:3092] BEGIN - IDM_COPYFILE [03/26/14 14:39:15][PID:3092] END - IDM_COPYFILE [03/26/14 14:39:15][PID:3092] BEGIN - IDM_UPDATEUSAGE [03/26/14 14:39:15][PID:3092] Symantec\S32EVNT1.DLL refcount is zero. Not incrementing. [03/26/14 14:39:15][PID:3092] Old RefCount: System32\S32EVNT1.DLL: 0 [03/26/14 14:39:15][PID:3092] New RefCount: System32\S32EVNT1.DLL: 1 [03/26/14 14:39:15][PID:3092] Old RefCount: System32\Drivers\SYMEVENT.SYS: 0 [03/26/14 14:39:15][PID:3092] New RefCount: System32\Drivers\SYMEVENT.SYS: 1 [03/26/14 14:39:15][PID:3092] Old RefCount: Symantec\SYMEVENT.SYS: 0 [03/26/14 14:39:15][PID:3092] New RefCount: Symantec\SYMEVENT.SYS: 1 [03/26/14 14:39:15][PID:3092] Symevent Service Does Not Exist [03/26/14 14:39:15][PID:3092] InstallService, opening SCM [03/26/14 14:39:15][PID:3092] InstallService, creating service [03/26/14 14:39:15][PID:3092] InstallService, closing service [03/26/14 14:39:15][PID:3092] InstallService, closing SCM [03/26/14 14:39:15][PID:3092] InstallService returned 00000000 [03/26/14 14:39:15][PID:3092] BEGIN - AddRemoveVDDEntry( C:\WINDOWS\system32\SYMEVENT.SYS, 0 ) [03/26/14 14:39:15][PID:3092] AddRemoveVDDEntry - NoVDD is set - bailing out. [03/26/14 14:39:15][PID:3092] Constructed uninstall string: "C:\Program Files\Common Files\Symantec Shared\SEVINST.EXE" /U /Q [03/26/14 14:39:15][PID:3092] Constructed reg key string: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Sevinst [03/26/14 14:39:15][PID:3092] AddUninstallKey: Reg value written [03/26/14 14:39:15][PID:3092] END - IDM_UPDATEUSAGE [03/26/14 14:39:15][PID:3092] BEGIN - IDM_LUREGISTER [03/26/14 14:39:15][PID:3092] /NoRegLU switch used. Not registering with LiveUpdate. [03/26/14 14:39:15][PID:3092] END - IDM_LUREGISTER [03/26/14 14:39:15][PID:3092] BEGIN - IDM_ALLDONE [03/26/14 14:39:15][PID:3092] END - IDM_ALLDONE [03/26/14 14:39:15][PID:3092] Deleting C:\WINDOWS\TEMP\TEMP.^^^\SYMEVENT.SYS...Deleted. [03/26/14 14:39:15][PID:3092] Deleting C:\WINDOWS\TEMP\TEMP.^^^\SYMEVENT.INF...Deleted. [03/26/14 14:39:15][PID:3092] Deleting C:\WINDOWS\TEMP\TEMP.^^^\SYMEVENT.CAT...Deleted. [03/26/14 14:39:15][PID:3092] Returning: 0 - Success, no reboot required. [03/26/14 14:39:35][PID:3308] -------------------------------------------------- [03/26/14 14:39:35][PID:3308] GetFileVersionInfoSize(C:\Program Files\Common Files\Symantec Shared\SEVINST.EXE) start [03/26/14 14:39:35][PID:3308] GetFileVersionInfoSize(C:\Program Files\Common Files\Symantec Shared\SEVINST.EXE) end [03/26/14 14:39:35][PID:3308] Installed:12.9.5.3 This: 12.9.5.3 [03/26/14 14:39:35][PID:3308] Installed Version (if any) is not newer. [03/26/14 14:39:35][PID:3308] Acquiring Global\Symevent_running mutex... [03/26/14 14:39:35][PID:3308] Successfully acquired mutex. [03/26/14 14:39:35][PID:3308] GetFileVersionInfoSize(C:\Program Files\Common Files\Symantec Shared\SEVINST.EXE) start [03/26/14 14:39:35][PID:3308] GetFileVersionInfoSize(C:\Program Files\Common Files\Symantec Shared\SEVINST.EXE) end [03/26/14 14:39:35][PID:3308] Installed:12.9.5.3 This: 12.9.5.3 [03/26/14 14:39:35][PID:3308] Installed version isn't newer after waiting on the mutex. [03/26/14 14:39:35][PID:3308] Symevent Installer (c)1998-2013 Symantec Corporation [03/26/14 14:39:35][PID:3308] Launched from: C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.4013.4013.105\bin\Sevinst.exe [03/26/14 14:39:35][PID:3308] Compiled Version 12.9.5.3 [03/26/14 14:39:35][PID:3308] Logging Events Beginning 03/26/2014 at 14:39 [03/26/14 14:39:35][PID:3308] Operating System Detected -> Windows XP [03/26/14 14:39:35][PID:3308] Additional Info: dwOSVersionInfoSize is 0x00000114 [03/26/14 14:39:35][PID:3308] Additional Info: dwMajorVersion is 0x00000005 [03/26/14 14:39:35][PID:3308] Additional Info: dwMinorVersion is 0x00000001 [03/26/14 14:39:35][PID:3308] Additional Info: dwBuildNumber is 0x00000A28 [03/26/14 14:39:35][PID:3308] Additional Info: dwPlatformId is 0x00000002 [03/26/14 14:39:35][PID:3308] Additional Info: szCSDVersion is Service Pack 3 [03/26/14 14:39:35][PID:3308] ---------------------------------------------------- [03/26/14 14:39:35][PID:3308] CommandLine=/Q /U /NOREGAPPID /NoRegLU /NoVDD /HRESULT /DelOnReboot SAVCE [03/26/14 14:39:35][PID:3308] Symantec dir found using ProgramFilesDir: C:\Program Files [03/26/14 14:39:35][PID:3308] Using temp path: C:\WINDOWS\TEMP\TEMP.^^^ [03/26/14 14:39:35][PID:3308] Common Files dir location found using CommonFilesDir: C:\Program Files\Common Files [03/26/14 14:39:35][PID:3308] BEGIN - WM_CREATE [03/26/14 14:39:35][PID:3308] FS8IB: Entering... [03/26/14 14:39:35][PID:3308] FS8IB_GSDFL: Symantec dir not found using SharedUsage key. Done. [03/26/14 14:39:35][PID:3308] FS8IB: Done w/o fix. [03/26/14 14:39:35][PID:3308] END - WM_CREATE [03/26/14 14:39:35][PID:3308] BEGIN - IDM_CHECKUSAGEUPDATE [03/26/14 14:39:35][PID:3308] Uninstalling with known AppID (or /NOREGAPPID). Updating Refcounts. [03/26/14 14:39:35][PID:3308] END - IDM_CHECKUSAGECOUNTUPDATE [03/26/14 14:39:35][PID:3308] BEGIN - IDM_UNINSTALL_UI [03/26/14 14:39:35][PID:3308] END - IDM_UNINSTALL_UI [03/26/14 14:39:35][PID:3308] BEGIN - IDM_UNINSTALL [03/26/14 14:39:35][PID:3308] RefCount C:\WINDOWS\system32\Drivers\SYMEVENT.SYS reached 0. [03/26/14 14:39:35][PID:3308] Deleting C:\WINDOWS\system32\Drivers\SYMEVENT.SYS...Deleted. [03/26/14 14:39:35][PID:3308] RefCount C:\Program Files\Symantec\SYMEVENT.SYS reached 0. [03/26/14 14:39:35][PID:3308] Deleting C:\Program Files\Symantec\SYMEVENT.SYS...Deleted. [03/26/14 14:39:35][PID:3308] RefCount C:\WINDOWS\system32\S32EVNT1.DLL reached 0. [03/26/14 14:39:35][PID:3308] RemoveService returned: 0x00000000 [03/26/14 14:39:35][PID:3308] Removed SymProtect Manifests. [03/26/14 14:39:35][PID:3308] Deleting C:\Program Files\Symantec\SYMEVENT.INF...Deleted. [03/26/14 14:39:35][PID:3308] Deleting C:\Program Files\Symantec\SYMEVENT.CAT...Deleted. [03/26/14 14:39:35][PID:3308] Deleting C:\WINDOWS\system32\Drivers\SYMEVENT.INF...Deleted. [03/26/14 14:39:35][PID:3308] Deleting C:\WINDOWS\system32\Drivers\SYMEVENT.CAT...Deleted. [03/26/14 14:39:35][PID:3308] Removed CAT and INF files [03/26/14 14:39:35][PID:3308] /NoRegLU switch used. Not unregistering from LiveUpdate. [03/26/14 14:39:35][PID:3308] BEGIN - AddRemoveVDDEntry( C:\PROGRA~1\Symantec\S32EVNT1.DLL, 1 ) [03/26/14 14:39:35][PID:3308] AddRemoveVDDEntry - NoVDD is set - bailing out. [03/26/14 14:39:35][PID:3308] Successfully deleted SymEvent regkey and subkeys using standard methods. [03/26/14 14:39:35][PID:3308] Setting Sevinst delete to TRUE [03/26/14 14:39:35][PID:3308] Sevinst attributes okay. Attempting to delete the copy in the Symantec Shared folder. [03/26/14 14:39:35][PID:3308] Deleting C:\Program Files\Common Files\Symantec Shared\SEVINST.EXE...Deleted. [03/26/14 14:39:35][PID:3308] RemoveUninstallKey: Constructed reg key string: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Sevinst [03/26/14 14:39:35][PID:3308] Sevinst Shared Usage value delete returned 0 [03/26/14 14:39:35][PID:3308] END - IDM_UNINSTALL [03/26/14 14:39:35][PID:3308] BEGIN - IDM_ALLDONE [03/26/14 14:39:35][PID:3308] END - IDM_ALLDONE [03/26/14 14:39:35][PID:3308] Cannot delete Symantec directory (145). [03/26/14 14:39:35][PID:3308] Returning: 0 - Success, no reboot required.