INFO 08:50:20,559 1 Symantec.ServiceDesk.ModuleFramework.ModuleCatalog - Registering module [ServiceDeskCoreModule]... INFO 08:50:20,605 1 Symantec.ServiceDesk.ModuleFramework.ModuleCatalog - Registering module [ChangeManagementModule]... INFO 08:50:20,621 1 Symantec.ServiceDesk.ModuleFramework.ModuleCatalog - Registering module [IncidentManagementModule]... INFO 08:50:20,637 1 Symantec.ServiceDesk.ModuleFramework.ModuleCatalog - Registering module [ProblemManagementModule]... INFO 08:50:20,637 1 Symantec.ServiceDesk.ModuleFramework.ModuleCatalog - Registering module [KnowledgeBaseModule]... INFO 08:50:20,637 1 Symantec.ServiceDesk.ModuleFramework.ModuleCatalog - Registering module [ActiveDirectoryServicesModule]... INFO 08:50:20,637 1 Symantec.ServiceDesk.Installation.App - Beginning auto-discovery of modules for installation... INFO 08:50:20,637 1 Symantec.ServiceDesk.ModuleFramework.ModuleCatalog - Loading registered modules... INFO 08:50:20,637 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Loading module [ServiceDeskCoreModule] from file [ServiceDeskCoreModule.xml] in assembly [ServiceDeskSetup, Version=7.6.0.142, Culture=neutral, PublicKeyToken=null]... DEBUG 08:50:20,839 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.DataServices] DEBUG 08:50:20,839 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.AssetViewProject] DEBUG 08:50:20,855 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Foundations] DEBUG 08:50:20,855 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Components_Common] DEBUG 08:50:20,855 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Legacy_Components] DEBUG 08:50:20,855 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Legacy_Core] DEBUG 08:50:20,855 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Legacy_NsEvents] DEBUG 08:50:20,855 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Automation_Common] DEBUG 08:50:20,855 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [SD_Data] DEBUG 08:50:20,855 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_ServiceProxies] DEBUG 08:50:20,855 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Im_Core] DEBUG 08:50:20,855 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Cm_Core] DEBUG 08:50:20,855 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Licensing] DEBUG 08:50:20,855 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Legacy_ReportFilters] DEBUG 08:50:20,855 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_ReportFilters_Common] DEBUG 08:50:20,855 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Automation_Common] DEBUG 08:50:20,871 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Altiris.ServiceDesk.Data.ProblemTicket] DEBUG 08:50:20,871 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [SD.DataTypesCore.Data.BlackList.BlackList] DEBUG 08:50:20,886 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found application profile in module manifest [ServiceDeskSettings] DEBUG 08:50:20,964 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found portal page in module manifest [Quick_Search] DEBUG 08:50:20,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found portal page in module manifest [Home_Dashboard] DEBUG 08:50:20,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found portal page in module manifest [Tasks_Dashboard] DEBUG 08:50:20,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found portal page in module manifest [Tickets_Dashboard] DEBUG 08:50:20,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found portal page in module manifest [Technician_Dashboard] DEBUG 08:50:20,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found portal page in module manifest [Calendar] DEBUG 08:50:20,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found report pack in module manifest [_016_Default] DEBUG 08:50:20,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found report pack in module manifest [_015_Standard_Task_Reports] DEBUG 08:50:20,980 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found report pack in module manifest [_017_My_Open_Tickets] DEBUG 08:50:21,027 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Pages.Home] DEBUG 08:50:21,027 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Pages.Search] DEBUG 08:50:21,027 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Pages.Tickets] DEBUG 08:50:21,027 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Pages.Tasks] DEBUG 08:50:21,027 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Pages.TechDashboard] DEBUG 08:50:21,027 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Pages.Calendar] DEBUG 08:50:21,027 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Categories.Administrative] DEBUG 08:50:21,027 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Categories.It] DEBUG 08:50:21,027 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Reports.Edit] DEBUG 08:50:21,058 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog category in module manifest [Administrative Services] DEBUG 08:50:21,058 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog category in module manifest [IT Services] INFO 08:50:21,105 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Loading module [ChangeManagementModule] from file [ChangeManagementModule.xml] in assembly [Symantec.ServiceDesk.Module.Cm, Version=7.6.0.142, Culture=neutral, PublicKeyToken=null]... DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.ChangeManagementSimple] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.ChangeManagementSimple.Request] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.ChangeManagementSimple.Planning] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.ChangeManagementSimple.CabManagement] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.ChangeManagementSimple.TemplateManagement] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.ChangeManagementSimple.Delegation] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.ChangeManagementSimple.RelatedProcesses] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.ChangeManagementSimple.Voting] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.ChangeManagementSimple.Implementation] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_ChangeManagementSimple_Request (CHANGE-REQUEST)] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_ChangeManagementSimple_Planning (CHANGE-PLANNING)] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_ChangeManagementSimple_Delegation (CHANGE-DELEGATION)] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_ChangeManagementSimple_Implementation (CHANGE-SIMPLE-IMPLEMENTATION)] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Cm_Automation] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Cm_Core] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Cm_ReportFilters] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Cm_Automation] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Cm.Core.DataTypes.CabVote] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Cm.Core.DataTypes.ChangeApprovalBoard] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Cm.Core.DataTypes.ChangePlanTemplate] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Cm.Core.DataTypes.ChangeTicket] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Cm.Core.DataTypes.CmAssignment] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Cm.Core.DataTypes.CmRelatedProcess] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service icon in module manifest [icon_48_process_change] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found application profile in module manifest [ServiceDeskSettings] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnChangeReceived] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnPlanningCompleted] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnCabApproval] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnPlanRejectedByCab] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnImplementationDateReached] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnImplementationCompleted] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnRequestRejectedByCm] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnImplementationPlanFailed] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnTicketPlacedOnHold] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnTicketRemovedFromHold] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnCabVoteCast] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found portal page in module manifest [SD_Change_View] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found portal page in module manifest [SD_Change_View_Basic] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found report pack in module manifest [_020_Standard_Change_Management_Reports] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found data profile in module manifest [Change Request and Plan Overview] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found data profile in module manifest [Change Backout Plan Details] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found data profile in module manifest [Change Implementation Plan Details] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found data profile in module manifest [Change Test Plan Details] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found data profile in module manifest [Change Implementation Details] DEBUG 08:50:21,120 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found process type in module manifest [Change Management] DEBUG 08:50:21,136 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Items.RequestChange] DEBUG 08:50:21,136 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Items.ManageCabs] DEBUG 08:50:21,136 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Items.ManageChangeTemplates] DEBUG 08:50:21,136 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Calendars.Changes] DEBUG 08:50:21,136 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Reports.Run.Change] DEBUG 08:50:21,136 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Pages.FullChangeView] DEBUG 08:50:21,136 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Pages.BasicChangeView] DEBUG 08:50:21,136 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found group in module manifest [Change Manager] DEBUG 08:50:21,136 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found group in module manifest [Change Approvers] DEBUG 08:50:21,136 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog entry in module manifest [Request Change] DEBUG 08:50:21,136 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog entry in module manifest [Manage CABs] DEBUG 08:50:21,136 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog entry in module manifest [Manage Change Templates] DEBUG 08:50:21,136 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found data mapping in module manifest [Change Impact/Urgency Matrix] INFO 08:50:21,136 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Loading module [IncidentManagementModule] from file [IncidentManagementModule.xml] in assembly [Symantec.ServiceDesk.Module.Im, Version=7.6.0.142, Culture=neutral, PublicKeyToken=null]... DEBUG 08:50:21,136 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.IncidentManagementSimple] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.IncidentManagementSimple.EndUserRequest] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.IncidentManagementSimple.Subtask] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.IncidentManagementSimple.ServiceQueueManager] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.IncidentManagementSimple.Classification] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.IncidentManagementSimple.SubtaskTemplates] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.IncidentManagementSimple.GroupClose] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.IncidentManagementSimple.Reopen] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.Email.InboundManagement] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.Email.Monitor] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.Feeder.TechnicianIncidentForms] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.CustomerSurvey] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_CustomerSurvey (SERVICEDESK-SURVEY)] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_Feeder_TechnicianIncidentForms (INCIDENT-FEEDERADVANCED)] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_IncidentManagementSimple_Reopen (INCIDENT-REOPEN)] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_Email_InboundManagement (SERVICEDESK-EMAILMGMT)] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_Email_Monitor (SERVICEDESK-EMAILMON)] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_IncidentManagementSimple_EndUserRequest (INCIDENT-REQUEST)] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_IncidentManagementSimple_Classification (INCIDENT-RECLASSIFY)] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_IncidentManagementSimple_Subtask (INCIDENT-SUBTASK)] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Im_Core] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Im_Automation] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Im_Automation] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Im_ReportFilters] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_WebParts] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Im.Core.DataTypes.IncidentTicket] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Im.Core.DataTypes.IncidentTemplate] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Im.Core.DataTypes.ServiceQueue] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Im.Core.DataTypes.ServiceQueueGroupMap] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Im.Core.DataTypes.SubTaskAssignment] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Im.Core.DataTypes.SubTaskTemplate] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found managed (ORM) data type in module manifest [Symantec.ServiceDesk.Im.Core.DataTypes.CustomerSurvey] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service icon in module manifest [icon_48_process_incident] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found application profile in module manifest [ServiceDeskSettings] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnIncidentReceived] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnTicketAssigned] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnOwnershipChanged] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnTicketEdited] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnTicketResolved] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnResolutionVerified] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnVerificationTimeout] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnTicketClosed] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnTicketReopened] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnTicketPlacedOnHold] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnTicketRemovedFromHold] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnAnySlaMissed] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnAnySlaCompletedLate] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found portal page in module manifest [SD_Incident_View] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found portal page in module manifest [SD_Incident_View_Basic] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found portal page in module manifest [Manage_Incidents] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found report pack in module manifest [_018_Standard_Incident_Management_Reports] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found data profile in module manifest [Incident Request Profile] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found data profile in module manifest [Customer Survey Results] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found process type in module manifest [Incident Management] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Items.ReportIncident] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Items.ManageServiceQueues] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Items.ManageTaskTemplates] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Items.AdvancedIncident] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Reports.Run.Incident] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Pages.FullIncidentView] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Pages.BasicIncidentView] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Calendars.Incident] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found group in module manifest [Service Managers] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found group in module manifest [Support] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found group in module manifest [Change Approvers] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found group in module manifest [Change Manager] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found group in module manifest [Problem Analysts] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found group in module manifest [Problem Reviewers] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog entry in module manifest [Report Incident] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog entry in module manifest [Manage Incident Service Queues] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog entry in module manifest [Resolve/Close Multiple Incidents] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog entry in module manifest [Manage Incident Subtask Templates] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog entry in module manifest [Submit Incident (Advanced)] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found data mapping in module manifest [Incident Impact/Urgency Matrix] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found data mapping in module manifest [Routing Table: Location] DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found data mapping in module manifest [Routing Table: Classification] INFO 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Loading module [ProblemManagementModule] from file [ProblemManagementModule.xml] in assembly [Symantec.ServiceDesk.Module.Pm, Version=7.6.0.142, Culture=neutral, PublicKeyToken=null]... DEBUG 08:50:21,151 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.Feeder.ProblemCreation] DEBUG 08:50:21,167 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.ProblemManagement] DEBUG 08:50:21,167 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_Feeder_ProblemCreation (PROBLEM-CREATION)] DEBUG 08:50:21,167 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_ProblemManagement (PROBLEM-MANAGEMENT)] DEBUG 08:50:21,167 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Pm_Core] DEBUG 08:50:21,167 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Pm_Automation] DEBUG 08:50:21,167 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found assembly in module manifest [Symantec_ServiceDesk_Pm_Automation] DEBUG 08:50:21,167 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service icon in module manifest [icon_48_process_problem] DEBUG 08:50:21,167 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found application profile in module manifest [ServiceDeskSettings] DEBUG 08:50:21,167 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnProblemReceived] DEBUG 08:50:21,167 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnProblemAnalysisComplete] DEBUG 08:50:21,167 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnProblemProposalRejected] DEBUG 08:50:21,167 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnProblemProposalAccepted] DEBUG 08:50:21,167 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnWaitingForChange] DEBUG 08:50:21,167 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnProblemComplete] DEBUG 08:50:21,167 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnProblemRemoved] DEBUG 08:50:21,167 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnAssociatedChangeNotImplemented] DEBUG 08:50:21,167 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnAssociatedChangeImplementationComplete] DEBUG 08:50:21,167 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found automation ruleset in module manifest [OnProcessRelationshipCreated] DEBUG 08:50:21,167 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found report pack in module manifest [_004_Standard_Problem_Management_Reports] DEBUG 08:50:21,167 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Items.ReportProblem] DEBUG 08:50:21,167 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Reports.Run.Problem] DEBUG 08:50:21,167 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found group in module manifest [Problem Analysts] DEBUG 08:50:21,167 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found group in module manifest [Problem Reviewers] DEBUG 08:50:21,167 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog entry in module manifest [Report a Problem] DEBUG 08:50:21,167 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found data mapping in module manifest [Problem Impact/Urgency Matrix] INFO 08:50:21,167 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Loading module [KnowledgeBaseModule] from file [KnowledgeBaseModule.xml] in assembly [Symantec.ServiceDesk.Module.Kb, Version=7.6.0.142, Culture=neutral, PublicKeyToken=null]... DEBUG 08:50:21,183 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.Feeder.KnowledgeBase] DEBUG 08:50:21,183 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.KBSubmission] DEBUG 08:50:21,183 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.KnowledgeBaseSearch] DEBUG 08:50:21,183 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.BulletinBoardEntry] DEBUG 08:50:21,183 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.NotifyGroupsOnArticleCreation] DEBUG 08:50:21,183 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_Feeder_KnowledgeBase (KB-SUBMIT)] DEBUG 08:50:21,183 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_BulletinBoardEntry (KB-BBENTRY)] DEBUG 08:50:21,183 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_NotifyGroupsOnArticleCreation (KB-NOTIFY)] DEBUG 08:50:21,183 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_KBSubmission (KB-SUBMIT)] DEBUG 08:50:21,183 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service icon in module manifest [icon_48_process_kb] DEBUG 08:50:21,183 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found application profile in module manifest [ServiceDeskSettings] DEBUG 08:50:21,183 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found process type in module manifest [Incident Management] DEBUG 08:50:21,183 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Items.SubmitKb] DEBUG 08:50:21,183 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found group in module manifest [KB Approvers] DEBUG 08:50:21,183 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found group in module manifest [KB Editors] DEBUG 08:50:21,183 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog entry in module manifest [Submit Knowledge Base Entry] INFO 08:50:21,183 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Loading module [ActiveDirectoryServicesModule] from file [ActiveDirectoryServicesModule.xml] in assembly [Symantec.ServiceDesk.Module.Ad, Version=7.6.0.142, Culture=neutral, PublicKeyToken=null]... DEBUG 08:50:21,183 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.RequestAccessToNetworkShare] DEBUG 08:50:21,183 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project installer in module manifest [SD.ResetPassword] DEBUG 08:50:21,183 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_RequestAccessToNetworkShare (AD-REQUESTACCESS)] DEBUG 08:50:21,183 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found project package in module manifest [SD_ResetPassword (AD-RESETPWD)] DEBUG 08:50:21,183 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found application profile in module manifest [ServiceDeskSettings] DEBUG 08:50:21,183 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Items.NetworkShare] DEBUG 08:50:21,183 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found permission in module manifest [ServiceDesk.Services.Items.ResetPassword] DEBUG 08:50:21,183 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog entry in module manifest [Request Access to Network Share] DEBUG 08:50:21,183 1 Symantec.ServiceDesk.ModuleFramework.ServiceDeskModule - Found service catalog entry in module manifest [Reset Password] INFO 08:50:27,204 1 Symantec.ServiceDesk.Installation.Core.ProgramCatalog - Found setup program [ConfigurationProgram] but it is marked as disabled INFO 08:50:27,204 1 Symantec.ServiceDesk.Installation.Core.ProgramCatalog - Found setup program [DiagnosticProgram]. Registering... INFO 08:50:27,220 1 Symantec.ServiceDesk.Installation.Core.ProgramCatalog - Found setup program [InstallationProgram]. Registering... INFO 08:50:27,220 1 Symantec.ServiceDesk.Installation.Core.ProgramCatalog - Found setup program [WorkflowInstallProgram]. Registering... INFO 08:50:27,220 1 Symantec.ServiceDesk.Installation.Core.ProgramCatalog - Sorting programs by stated order... INFO 08:50:30,901 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [HomePage.xaml]... INFO 08:50:38,112 1 Symantec.ServiceDesk.Installation.App - Checking prerequisites prior to starting setup program [Run System Diagnostic] INFO 08:50:38,135 4 Symantec.ServiceDesk.Installation.Core.SetupProgram - Checking prerequisites for program [DiagnosticProgram] INFO 08:50:38,150 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [28] with description [Runtime Database Connection] INFO 08:50:38,177 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [28]. Return message is [Cannot initialize database connection profile from ProcessManager web.config file because it's not installed yet.] INFO 08:50:38,177 4 Symantec.ServiceDesk.Installation.Core.SetupProgram - Prerequisites passed for program [DiagnosticProgram] INFO 08:50:38,191 1 Symantec.ServiceDesk.Installation.App - Prerequisites met. Starting setup program [Run System Diagnostic] INFO 08:50:38,196 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [Programs/Diagnostic/DiagnosticPage.xaml]... INFO 08:50:39,370 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found system check [DetectApplicationProfileIsValid] INFO 08:50:39,371 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found system check [DetectIfWorkflowPortalIsInstalled] INFO 08:50:39,372 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found system check [DetectIfWorkflowServerIsInstalled] INFO 08:50:39,374 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found system check [DetectPmDatabaseConnection] INFO 08:50:39,374 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found system check [DetectPortalConnection] INFO 08:50:39,375 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found system check [DetectPortalSessionQueue] INFO 08:50:39,375 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found system check [DetectServiceDeskCoreLibraries] INFO 08:50:39,376 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found system check [DetectServiceDeskIsInstalled] INFO 08:50:39,377 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found system check [DetectServiceDeskIsLicensed] INFO 08:50:39,378 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found system check [DetectSmpConnection] INFO 08:50:39,379 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found system check [DetectTimeoutsAndEscalations] INFO 08:50:39,379 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found system check [DetectWorkflowCoreService] INFO 08:50:39,380 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Found system check [DetectWorkflowPersistenceQueue] INFO 08:50:39,393 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [5] with description [Workflow Server] INFO 08:50:39,422 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowServerIsInstalled - Checking product version from registry... INFO 08:50:39,426 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowServerIsInstalled - Product version in registry is [0.0.0.0]. Minimum version is [7.6.0000.0000]. Maximum version is[7.6.9999.9999] DEBUG 08:50:39,439 4 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowServerIsInstalled - Setting WorkflowServerIsInstalled to false because version == 0 INFO 08:50:39,441 4 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [5]. Return message is [Workflow Server is not installed.] WARN 08:50:39,442 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - System check [5] failed and the impact level is FATAL INFO 08:50:39,442 4 Symantec.ServiceDesk.Installation.Core.SetupEngine - Completed system readiness checks with status of [ActionRequired] INFO 08:50:42,145 5 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [5] with description [Workflow Server] INFO 08:50:42,145 5 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowServerIsInstalled - Checking product version from registry... INFO 08:50:42,145 5 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowServerIsInstalled - Product version in registry is [0.0.0.0]. Minimum version is [7.6.0000.0000]. Maximum version is[7.6.9999.9999] DEBUG 08:50:42,145 5 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowServerIsInstalled - Setting WorkflowServerIsInstalled to false because version == 0 INFO 08:50:42,146 5 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [5]. Return message is [Workflow Server is not installed.] WARN 08:50:42,146 5 Symantec.ServiceDesk.Installation.Core.SetupEngine - System check [5] failed and the impact level is FATAL INFO 08:50:42,146 5 Symantec.ServiceDesk.Installation.Core.SetupEngine - Completed system readiness checks with status of [ActionRequired] INFO 08:50:45,932 1 Symantec.ServiceDesk.Installation.App - Checking prerequisites prior to starting setup program [Install, Repair, Upgrade or Remove Workflow Server and Portal] INFO 08:50:45,936 4 Symantec.ServiceDesk.Installation.Core.SetupProgram - Checking prerequisites for program [WorkflowInstallProgram] INFO 08:50:45,936 4 Symantec.ServiceDesk.Installation.Core.SetupProgram - Prerequisites passed for program [WorkflowInstallProgram] INFO 08:50:45,943 1 Symantec.ServiceDesk.Installation.App - Prerequisites met. Starting setup program [Install, Repair, Upgrade or Remove Workflow Server and Portal] INFO 08:50:45,946 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [Programs/WorkflowInstall/WorkflowInstallStartPage.xaml]... INFO 08:50:46,188 8 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.WorkflowInstallStartPage - Checking workflow installation status prior to rendering program path options... INFO 08:50:46,193 8 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [5] with description [Workflow Server] INFO 08:50:46,193 8 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowServerIsInstalled - Checking product version from registry... INFO 08:50:46,194 8 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowServerIsInstalled - Product version in registry is [0.0.0.0]. Minimum version is [7.6.0000.0000]. Maximum version is[7.6.9999.9999] DEBUG 08:50:46,194 8 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowServerIsInstalled - Setting WorkflowServerIsInstalled to false because version == 0 INFO 08:50:46,194 8 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [5]. Return message is [Workflow Server is not installed.] INFO 08:50:46,194 8 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [35] with description [ServiceDesk Core] INFO 08:50:46,225 8 Symantec.ServiceDesk.Installation.SystemChecks.DetectServiceDeskIsInstalled - Checking product version from registry... INFO 08:50:46,226 8 Symantec.ServiceDesk.Installation.SystemChecks.DetectServiceDeskIsInstalled - Product version in registry is [0.0.0.0]. INFO 08:50:46,228 8 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [35]. Return message is [ServiceDesk is not installed] INFO 08:50:46,241 1 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.WorkflowInstallStartPage - Auto-navigating to license check page since workflow is not currently installed (No reason to show uninstall option) INFO 08:50:46,241 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [Programs/WorkflowInstall/LicenseCheckPage.xaml]... INFO 08:50:52,605 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [Programs/WorkflowInstall/ConnectToSmpPage.xaml]... INFO 08:50:53,411 5 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [8] with description [SMP Connection] INFO 08:50:53,843 5 Symantec.ServiceDesk.Installation.SystemChecks.DetectSmpConnection - No default SMP connection was found INFO 08:50:53,844 5 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [8]. Return message is [No SMP connection was found] INFO 08:51:21,204 1 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.ConnectToSmpPage - Starting test of connection profile with endpoint address [NS76.TEST.SYM] INFO 08:51:21,270 5 Symantec.ServiceDesk.Foundations.Core.Integration.ConnectionProfile - Connecting to endpoint [NS76.TEST.SYM:80]... INFO 08:51:21,278 5 Symantec.ServiceDesk.Foundations.Core.Integration.HttpConnectionProfile - Sending web request to endpoint [NS76.TEST.SYM] for path [altiris/servicedesk/licensing.asmx]... INFO 08:51:25,488 1 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.ConnectToSmpPage - User initiated test of connection to [NS76.TEST.SYM] succeeded. INFO 08:51:27,294 1 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.ConnectToSmpPage - Starting test of connection profile with endpoint address [NS76.TEST.SYM] INFO 08:51:27,302 5 Symantec.ServiceDesk.Foundations.Core.Integration.ConnectionProfile - Connecting to endpoint [NS76.TEST.SYM:80]... INFO 08:51:27,302 5 Symantec.ServiceDesk.Foundations.Core.Integration.HttpConnectionProfile - Sending web request to endpoint [NS76.TEST.SYM] for path [altiris/servicedesk/licensing.asmx]... INFO 08:51:27,336 1 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.ConnectToSmpPage - User initiated test of connection to [NS76.TEST.SYM] succeeded. INFO 08:51:31,939 1 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.ConnectToSmpPage - Starting test of connection profile with endpoint address [NS76.TEST.SYM] INFO 08:51:31,943 6 Symantec.ServiceDesk.Foundations.Core.Integration.ConnectionProfile - Connecting to endpoint [NS76.TEST.SYM:80]... INFO 08:51:31,943 6 Symantec.ServiceDesk.Foundations.Core.Integration.HttpConnectionProfile - Sending web request to endpoint [NS76.TEST.SYM] for path [altiris/servicedesk/licensing.asmx]... INFO 08:51:31,971 1 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.ConnectToSmpPage - User initiated test of connection to [NS76.TEST.SYM] succeeded. DEBUG 08:51:31,975 1 Symantec.ServiceDesk.Installation.Core.SetupEngine - WorkflowInstallerIsDownloaded is returning false because installer file was not found at [C:\ProgramData\Symantec\ServiceDesk\Symantec.Workflow.Setup.exe] INFO 08:51:31,976 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [Programs/WorkflowInstall/DownloadWorkflowInstallerPage.xaml]... DEBUG 08:51:32,057 1 Symantec.ServiceDesk.Installation.Core.SetupEngine - WorkflowInstallerIsDownloaded is returning false because installer file was not found at [C:\ProgramData\Symantec\ServiceDesk\Symantec.Workflow.Setup.exe] INFO 08:51:34,146 1 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.DownloadWorkflowInstallerPage - Starting download of file [http://NS76.TEST.SYM/altiris/servicedesk/agent/Symantec.Workflow.Setup.exe]... INFO 08:51:37,081 1 Symantec.ServiceDesk.Installation.App - Finished downloading file [http://NS76.TEST.SYM/altiris/servicedesk/agent/Symantec.Workflow.Setup.exe] INFO 08:51:38,448 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [Programs/WorkflowInstall/SetServerBaseUrlPage.xaml]... INFO 08:52:01,818 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [Programs/WorkflowInstall/InstallationOptionsPage.xaml]... INFO 08:52:51,633 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [Programs/WorkflowInstall/DatabaseConnectionPage.xaml]... INFO 08:52:52,199 6 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [28] with description [Runtime Database Connection] INFO 08:52:52,199 6 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [28]. Return message is [Cannot initialize database connection profile from ProcessManager web.config file because it's not installed yet.] INFO 08:53:07,360 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [Programs/WorkflowInstall/SetServerBaseUrlPage.xaml]... INFO 08:53:08,759 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [Programs/WorkflowInstall/InstallationOptionsPage.xaml]... INFO 08:53:28,366 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [Programs/WorkflowInstall/DatabaseConnectionPage.xaml]... INFO 08:53:28,483 5 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [28] with description [Runtime Database Connection] INFO 08:53:28,483 5 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [28]. Return message is [Cannot initialize database connection profile from ProcessManager web.config file because it's not installed yet.] INFO 08:54:57,754 11 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.DatabaseConnectionPage - Preparing to impersonate user [TEST\Administrator] for installation database connection test... INFO 08:54:57,900 11 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.DatabaseConnectionPage - Beginning installation database connection test. Connection string is [Data Source = DC; Initial Catalog=master;Integrated Security=SSPI;Pooling=true;Connection Timeout=10] DEBUG 08:54:59,453 11 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.DatabaseConnectionPage - Checking that user [TEST\Administrator] has sysadmin role on the database server DEBUG 08:54:59,889 11 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.DatabaseConnectionPage - User [TEST\Administrator] IS a sysadmin INFO 08:54:59,906 1 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.DatabaseConnectionPage - Connection test was successful. INFO 08:55:38,469 7 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.DatabaseConnectionPage - Preparing to impersonate user [TEST\Administrator] for installation database connection test... INFO 08:55:38,592 7 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.DatabaseConnectionPage - Beginning installation database connection test. Connection string is [Data Source = DC; Initial Catalog=master;Integrated Security=SSPI;Pooling=true;Connection Timeout=10] DEBUG 08:55:38,669 7 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.DatabaseConnectionPage - Checking that user [TEST\Administrator] has sysadmin role on the database server DEBUG 08:55:38,671 7 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.DatabaseConnectionPage - User [TEST\Administrator] IS a sysadmin INFO 08:55:38,673 1 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.DatabaseConnectionPage - Connection test was successful. INFO 08:55:38,674 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [/Programs/WorkflowInstall/RuntimeAccountSetupPage.xaml]... INFO 08:55:38,749 7 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [28] with description [Runtime Database Connection] INFO 08:55:38,749 7 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [28]. Return message is [Cannot initialize database connection profile from ProcessManager web.config file because it's not installed yet.] INFO 08:55:54,834 7 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.RuntimeAccountSetupPage - Preparing to impersonate user [TEST\Administrator] for runtime database account test... INFO 08:55:54,962 1 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.RuntimeAccountSetupPage - Connection test was successful. INFO 08:55:56,693 7 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.RuntimeAccountSetupPage - Preparing to impersonate user [TEST\Administrator] for runtime database account test... INFO 08:55:56,822 1 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.RuntimeAccountSetupPage - Connection test was successful. INFO 08:55:56,822 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [/Programs/WorkflowInstall/WorkflowInstallReviewPage.xaml]... INFO 08:56:03,715 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [/Programs/WorkflowInstall/InstallWorkflowPlatformPage.xaml]... INFO 08:56:03,890 7 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.InstallWorkflowPlatformPage - Invoking the setup engine to perform workflow installation... INFO 08:56:31,036 7 Symantec.ServiceDesk.Installation.Core.SetupEngine - Setting up application pool for workflow projects to run under... INFO 08:56:32,167 7 Symantec.ServiceDesk.ModuleFramework.LocalServer - Restarting IIS... DEBUG 08:56:34,741 7 Symantec.ServiceDesk.Installation.Core.SetupEngine - Installed version details -- Major: 0, Minor: 0, Build: 0, Revision: 0 INFO 08:56:34,750 7 Symantec.ServiceDesk.Installation.Core.SetupEngine - Creating baseline parameters file at [C:\ProgramData\Symantec\ServiceDesk\WorkflowInstallationParameters.xml] INFO 08:56:34,760 7 Symantec.ServiceDesk.Installation.Core.SetupEngine - Loading installer parameters file as resource from [C:\ProgramData\Symantec\ServiceDesk\WorkflowInstallationParameters.xml] INFO 08:56:36,488 7 Symantec.ServiceDesk.Installation.Core.SetupEngine - Writing updated installer parameters file to [C:\ProgramData\Symantec\ServiceDesk\WorkflowInstallationParameters.xml] INFO 08:56:36,589 7 Symantec.ServiceDesk.Installation.Core.SetupEngine - Executing [C:\ProgramData\Symantec\ServiceDesk\Symantec.Workflow.Setup.exe] with arguments [/S /SKIPSWFSVRONUPGRADE=False /INSTALLFRAMEWORK=True /INPUT=C:\ProgramData\Symantec\ServiceDesk\WorkflowInstallationParameters.xml] DEBUG 09:00:48,124 7 Symantec.ServiceDesk.Installation.Core.SetupEngine - Workflow installer returned with exit code [0] INFO 09:00:48,127 7 Symantec.ServiceDesk.Installation.Core.SetupEngine - Creating automation libraries directory (E:\Program Files\Symantec\Workflow\ProcessManager\Plugins\Rules)... INFO 09:00:48,128 7 Symantec.ServiceDesk.Installation.Core.SetupEngine - Patching processmanager plugins right away to ensure compatibility with plugin APIs... INFO 09:00:48,142 7 Symantec.ServiceDesk.ModuleFramework.LocalServer - Stopping IIS... INFO 09:00:50,419 7 Symantec.ServiceDesk.ModuleFramework.LocalServer - Starting IIS... INFO 09:00:50,673 7 Symantec.ServiceDesk.Installation.Core.SetupEngine - Executing custom post-workflow-installation steps for currently installed modules... INFO 09:00:50,673 7 Symantec.ServiceDesk.Installation.Core.SetupEngine - Completed workflow installation routine successfullly. Forcing session refresh (in case the Workflow Platform was uninstalled prior to this in the same 'session')... DEBUG 09:00:50,871 7 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Logging into ProcessManager using userman service at [http://sd76.test.sym/ProcessManager/userman/userman.asmx]... ERROR 09:00:51,320 7 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Could not create ProcessManager session: [The request failed with HTTP status 404: Not Found.] System.Net.WebException: The request failed with HTTP status 404: Not Found. at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at LogicBase.Core.Ensemble.UserMan.Userman.LoginUser(String email, String password) at Symantec.ServiceDesk.ModuleFramework.PmServiceFacade.RefreshSessionId() INFO 09:00:51,347 7 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.InstallWorkflowPlatformPage - Checking server and portal following installation... INFO 09:00:51,348 7 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [5] with description [Workflow Server] INFO 09:00:51,348 7 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowServerIsInstalled - Checking product version from registry... INFO 09:00:51,349 7 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowServerIsInstalled - Product version in registry is [7.6.4383.475]. Minimum version is [7.6.0000.0000]. Maximum version is[7.6.9999.9999] DEBUG 09:00:51,349 7 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowServerIsInstalled - Setting WorkflowServerIsInstalled to true INFO 09:00:51,368 7 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [5]. Return message is [OK] INFO 09:00:51,368 7 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [25] with description [ProcessManager Portal] INFO 09:00:51,376 7 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowPortalIsInstalled - Looking up ProcessManager product install directory from registry INFO 09:00:51,377 7 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowPortalIsInstalled - ProcessManager product install directory is [ProcessManager] INFO 09:00:51,377 7 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowPortalIsInstalled - Looking up Process Manager virtual directory name from registry INFO 09:00:51,466 7 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowPortalIsInstalled - ProcessManager portal physical and virtual directories were discovered INFO 09:00:51,466 7 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [25]. Return message is [OK] INFO 09:00:58,281 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [HomePage.xaml]... INFO 09:01:05,951 1 Symantec.ServiceDesk.Installation.App - Checking prerequisites prior to starting setup program [Install, Repair, Upgrade or Remove ServiceDesk] INFO 09:01:05,955 14 Symantec.ServiceDesk.Installation.Core.SetupProgram - Checking prerequisites for program [InstallationProgram] INFO 09:01:05,956 14 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [5] with description [Workflow Server] INFO 09:01:05,956 14 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowServerIsInstalled - Checking product version from registry... INFO 09:01:05,956 14 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowServerIsInstalled - Product version in registry is [7.6.4383.475]. Minimum version is [7.6.0000.0000]. Maximum version is[7.6.9999.9999] DEBUG 09:01:05,956 14 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowServerIsInstalled - Setting WorkflowServerIsInstalled to true INFO 09:01:05,963 14 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [5]. Return message is [OK] INFO 09:01:05,963 14 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [25] with description [ProcessManager Portal] INFO 09:01:05,963 14 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowPortalIsInstalled - Looking up ProcessManager product install directory from registry INFO 09:01:05,964 14 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowPortalIsInstalled - ProcessManager product install directory is [ProcessManager] INFO 09:01:05,964 14 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowPortalIsInstalled - Looking up Process Manager virtual directory name from registry INFO 09:01:06,231 14 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowPortalIsInstalled - ProcessManager portal physical and virtual directories were discovered INFO 09:01:06,231 14 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [25]. Return message is [OK] INFO 09:01:06,231 14 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [30] with description [Workflow Server to ProcessManager Portal Connection] DEBUG 09:01:06,236 14 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Logging into ProcessManager using userman service at [http://sd76.test.sym/ProcessManager/userman/userman.asmx]... ERROR 09:01:06,239 14 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Could not create ProcessManager session: [The request failed with HTTP status 404: Not Found.] System.Net.WebException: The request failed with HTTP status 404: Not Found. at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at LogicBase.Core.Ensemble.UserMan.Userman.LoginUser(String email, String password) at Symantec.ServiceDesk.ModuleFramework.PmServiceFacade.RefreshSessionId() INFO 09:01:06,239 14 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [30]. Return message is [Unable to connect] WARN 09:01:06,240 14 Symantec.ServiceDesk.Installation.Core.SetupProgram - Prerequisite check [DetectPortalConnection] failed: Unable to connect WARN 09:01:06,240 1 Symantec.ServiceDesk.Installation.App - Prerequisite check [Workflow Server to ProcessManager Portal Connection] failed and there is no remediation program specified INFO 09:01:15,434 1 Symantec.ServiceDesk.Installation.App - Checking prerequisites prior to starting setup program [Run System Diagnostic] INFO 09:01:15,435 14 Symantec.ServiceDesk.Installation.Core.SetupProgram - Checking prerequisites for program [DiagnosticProgram] INFO 09:01:15,435 14 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [28] with description [Runtime Database Connection] INFO 09:01:15,564 14 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [28]. Return message is [Using windows authentication] INFO 09:01:15,564 14 Symantec.ServiceDesk.Installation.Core.SetupProgram - Prerequisites passed for program [DiagnosticProgram] INFO 09:01:15,564 1 Symantec.ServiceDesk.Installation.App - Prerequisites met. Starting setup program [Run System Diagnostic] INFO 09:01:15,567 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [Programs/Diagnostic/DiagnosticPage.xaml]... INFO 09:01:15,665 14 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [5] with description [Workflow Server] INFO 09:01:15,665 14 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowServerIsInstalled - Checking product version from registry... INFO 09:01:15,666 14 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowServerIsInstalled - Product version in registry is [7.6.4383.475]. Minimum version is [7.6.0000.0000]. Maximum version is[7.6.9999.9999] DEBUG 09:01:15,666 14 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowServerIsInstalled - Setting WorkflowServerIsInstalled to true INFO 09:01:15,669 14 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [5]. Return message is [OK] INFO 09:01:15,669 14 Symantec.ServiceDesk.Installation.Core.SetupEngine - System check [5] completed ok INFO 09:01:15,669 14 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [8] with description [SMP Connection] INFO 09:01:15,669 14 Symantec.ServiceDesk.Installation.SystemChecks.DetectSmpConnection - No default SMP connection was found INFO 09:01:15,670 14 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [8]. Return message is [No SMP connection was found] INFO 09:01:15,670 14 Symantec.ServiceDesk.Installation.Core.SetupEngine - System check [8] completed ok INFO 09:01:15,670 14 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [10] with description [Workflow core service] INFO 09:01:15,676 14 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowServerIsInstalled - Checking if workflow core service is running... INFO 09:01:15,681 14 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [10]. Return message is [OK] INFO 09:01:15,681 14 Symantec.ServiceDesk.Installation.Core.SetupEngine - System check [10] completed ok INFO 09:01:15,681 14 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [15] with description [Workflow Persistence Queue] INFO 09:01:15,696 14 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [15]. Return message is [Persistence setting could not be determined] WARN 09:01:15,696 14 Symantec.ServiceDesk.Installation.Core.SetupEngine - System check [15] failed but the impact level is WARN INFO 09:01:15,696 14 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [20] with description [Timeouts and Escalations Processing] INFO 09:01:15,701 14 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [20]. Return message is [Timeouts and Escalations are enabled] INFO 09:01:15,701 14 Symantec.ServiceDesk.Installation.Core.SetupEngine - System check [20] completed ok INFO 09:01:15,701 14 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [25] with description [ProcessManager Portal] INFO 09:01:15,701 14 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowPortalIsInstalled - Looking up ProcessManager product install directory from registry INFO 09:01:15,701 14 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowPortalIsInstalled - ProcessManager product install directory is [ProcessManager] INFO 09:01:15,701 14 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowPortalIsInstalled - Looking up Process Manager virtual directory name from registry INFO 09:01:15,749 14 Symantec.ServiceDesk.Installation.SystemChecks.DetectIfWorkflowPortalIsInstalled - ProcessManager portal physical and virtual directories were discovered INFO 09:01:15,749 14 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [25]. Return message is [OK] INFO 09:01:15,749 14 Symantec.ServiceDesk.Installation.Core.SetupEngine - System check [25] completed ok INFO 09:01:15,749 14 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [28] with description [Runtime Database Connection] INFO 09:01:15,751 14 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [28]. Return message is [Using windows authentication] INFO 09:01:15,751 14 Symantec.ServiceDesk.Installation.Core.SetupEngine - System check [28] completed ok INFO 09:01:15,751 14 Symantec.ServiceDesk.Installation.Core.SystemCheck - Executing system check [30] with description [Workflow Server to ProcessManager Portal Connection] DEBUG 09:01:15,807 14 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Logging into ProcessManager using userman service at [http://sd76.test.sym/ProcessManager/userman/userman.asmx]... ERROR 09:01:15,809 14 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Could not create ProcessManager session: [The request failed with HTTP status 404: Not Found.] System.Net.WebException: The request failed with HTTP status 404: Not Found. at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at LogicBase.Core.Ensemble.UserMan.Userman.LoginUser(String email, String password) at Symantec.ServiceDesk.ModuleFramework.PmServiceFacade.RefreshSessionId() INFO 09:01:15,810 14 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [30]. Return message is [Unable to connect] WARN 09:01:15,810 14 Symantec.ServiceDesk.Installation.Core.SetupEngine - System check [30] failed and the impact level is FATAL INFO 09:01:15,810 14 Symantec.ServiceDesk.Installation.Core.SetupEngine - Completed system readiness checks with status of [ActionRequired]