2020/01/20 10.35.32.844 DEBUG [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [CommonUtil] Loading the properties D:\Program Files (x86)\CA\Service Desk Manager\NX.env 2020/01/20 10.35.32.845 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [SDMPatch] @NX_JRE_INSTALL_DIR =C:/Program Files (x86)/CA/SC/JRE/1.8.0_112 2020/01/20 10.35.32.937 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [SDMPatch] Using JRE Dos Style path as [C:\Program Files (x86)\CA\SC\JRE\181359~1.0_1] for setupMDB. 2020/01/20 10.35.32.938 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [PatchUtil] Unzip caz file [D:\Program Files (x86)\CA\Service Desk Manager\patches\cum1\MSSQL_MDB.CAZ] using cazexe from D:\SDM17.2\filestore\utils\ApplyPTF\CAZIPXP.EXE to location D:\Program Files (x86)\CA\Service Desk Manager\patches\cum1 onlyJCL : false 2020/01/20 10.35.32.938 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [PatchUtil] Uncaz location is a directory 2020/01/20 10.35.32.938 DEBUG [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [PatchUtil] Un-Cazing zip file : "D:\SDM17.2\filestore\utils\ApplyPTF\CAZIPXP.EXE" -u "D:\Program Files (x86)\CA\Service Desk Manager\patches\cum1\MSSQL_MDB.CAZ" 2020/01/20 10.35.32.948 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [ActiveProcessHolder] In Process Monitor. Monitoring : java.lang.ProcessImpl 2020/01/20 10.35.32.949 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [ActiveProcessHolder] Start Monitor. Process ID (PID): 5472 2020/01/20 10.35.33.108 DEBUG [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [CommonProcessUtilities] 2020/01/20 10.35.33.108 DEBUG [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [CommonProcessUtilities] Computer Associates CAZIPXP Version 1.8 2020/01/20 10.35.33.108 DEBUG [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [CommonProcessUtilities] 2020/01/20 10.35.33.108 DEBUG [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [CommonProcessUtilities] Uncompressing D:\Program Files (x86)\CA\Service Desk Manager\patches\cum1\MSSQL_MDB.CAZ ... 2020/01/20 10.35.33.108 DEBUG [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [CommonProcessUtilities] findcommon.bat 2020/01/20 10.35.33.109 DEBUG [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [CommonProcessUtilities] Error creating or opening D:\Program Files (x86)\CA\Service Desk Manager\patches\cum1/findcommon.bat [5:Access is denied.] 2020/01/20 10.35.33.111 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [ActiveProcessHolder] Exit Monitor. Process ID (PID): 5472 2020/01/20 10.35.33.111 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [CommonProcessUtilities] Command terminated with error 2020/01/20 10.35.33.111 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [PatchUtil] Going to sleep for [ 180000] millis after un-cazing patch. 2020/01/20 10.38.33.115 DEBUG [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [PatchUtil] Executing next command after Un-cazing. 2020/01/20 10.38.33.142 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [ActiveProcessHolder] In Process Monitor. Monitoring : java.lang.ProcessImpl 2020/01/20 10.38.33.142 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [ActiveProcessHolder] Start Monitor. Process ID (PID): 4476 2020/01/20 10.38.33.283 DEBUG [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [CommonProcessUtilities] The syntax of the command is incorrect. 2020/01/20 10.38.33.312 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [ActiveProcessHolder] Exit Monitor. Process ID (PID): 4476 2020/01/20 10.38.33.312 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [CommonProcessUtilities] Command terminated with error 2020/01/20 10.38.33.312 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [SDMPatch] Copying log files from D:\Program Files (x86)\CA\Service Desk Manager\patches\cum1 to C:\Users\caadmin\AppData\Local\Temp\casm\Patching\LEH_20200120_102642\SDM_MDB_20200120_103833 2020/01/20 10.38.33.317 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [SDMPatch] Log files copied successfully to C:\Users\caadmin\AppData\Local\Temp\casm\Patching\LEH_20200120_102642\SDM_MDB_20200120_103833 2020/01/20 10.38.33.343 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [SDMPatch] Log files copied successfully to C:\Users\caadmin\AppData\Local\Temp\casm\Patching\LEH_20200120_102642\SDM_MDB_20200120_103833 2020/01/20 10.38.34.259 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [SDMPatch] Log files copied successfully to C:\Users\caadmin\AppData\Local\Temp\casm\Patching\LEH_20200120_102642\SDM_MDB_20200120_103833 2020/01/20 10.38.39.928 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [SDMPatch] Log files copied successfully to C:\Users\caadmin\AppData\Local\Temp\casm\Patching\LEH_20200120_102642\SDM_MDB_20200120_103833 2020/01/20 10.38.39.929 DEBUG [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [SDMPatch] Exit code of SDM MDB script : 255 2020/01/20 10.38.39.929 DEBUG [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [ProgressPage] ProgressPage - Task Changed Applying CA Service Desk Manager MDB Update(s) : 17.1 2020/01/20 10.38.39.929 DEBUG [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [ProgressPage] Task State Changed. TaskID: task.sdm.patch.mdb.17.1,Applying CA Service Desk Manager MDB Update(s) : 17.1 , Old State: running, New State:failed 2020/01/20 10.38.39.929 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [DeployThread] Saving task status to DB for task task.sdm.patch.mdb.17.1 2020/01/20 10.38.39.929 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [DeployThread] Saving task 'task.sdm.patch.mdb.17.1' status to DB .... 2020/01/20 10.38.39.929 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [DatabasePersister] Saving component install state to database. 2020/01/20 10.38.39.930 DEBUG [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [DatabasePersister] Insert/Update Parameters: productCode (0); currVersion (17.2); status(failed); packageId(task.sdm.patch.mdb.17.1) 2020/01/20 10.38.39.942 DEBUG [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [DatabasePersister] Query Parameters: lower(machineName) - (pnpitsm2); lower(packageid) - (task.sdm.patch.mdb.17.1); productCode(0) 2020/01/20 10.38.39.943 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [DatabasePersister] al_cdb_componentinstallstate count 1 2020/01/20 10.38.39.951 DEBUG [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [DatabasePersister] Update to al_cdb_componentinstallstate successful 2020/01/20 10.38.39.951 INFO [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [DeployThread] Task 'task.sdm.patch.mdb.17.1' status saved to DB .... 2020/01/20 10.38.39.951 DEBUG [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [ProgressPage] ProgressPage - Task Error. 2020/01/20 10.38.39.951 DEBUG [DeployThread: Applying CA Service Desk Manager MDB Update(s) : 17.1 ] [ProgressPage] Task Error. TaskID: task.sdm.patch.mdb.17.1,Applying CA Service Desk Manager MDB Update(s) : 17.1