Q&A Session for  Demonstration of CA Community Redesign

Session number:  743484766
Date:  Thursday, October 17, 2013
Starting time:  10:41 AM

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Roger Morse (CA) (morro17@ca.com) - 11:03 AM
Q: What is the plan for "re-educating" customers/partners?  Will there be a short video they can view?
Priority: N/A
	J.J. Lovett - 11:05 AM
	A: Roger - communication has been going on already - this webcast is a part of the reach out to customers/partners. There will be some additional material in the form of blogs, video snippets, and more webcasts.
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jeff van arsdale (vanje02@ca.com) - 11:07 AM
Q: does Search/Navigation include browser support (chrome vs IE vs FF) ? or is that in Performance? 
Priority: N/A
	J.J. Lovett - 11:11 AM
	A: Chrome, IE, & FF are all supported browsers. They are tested during each release. Many of the current browser issues will be resolved during this rollout.
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Tom Murphy (thomasg.murphy@ca.com) - 11:10 AM
Q: What type of search engine is bing used?   Did we invent our own or are we using a search appliance like Google, NexusLexus … ?
Priority: N/A
	J.J. Lovett - 11:12 AM
	A: Hey Tom - MS Fast is the new search engine.
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Stuart Weenig (sweenig@gmail.com) - 11:10 AM
Q: Will the new version allow rolling out changes to specific users (the way facebook slow rolls new changes to users)?
Priority: N/A
	J.J. Lovett - 11:21 AM
	A: Slow rollout is not being used in this release but there will be access granted to a QA environment prior to launch. We will look at slow rollout in the future.
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Shawn Walsh (walsh04@ca.com) - 11:13 AM
Q: Is Safari supported?
Priority: N/A
	J.J. Lovett - 11:16 AM
	A: Safari is not officially supported (yet)
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Tom Murphy (thomasg.murphy@ca.com) - 11:14 AM
Q: Thanks J.J.   Don't know anything about it.    Hope it works well.
Priority: N/A
	J.J. Lovett - 11:17 AM
	A: Tom - so do we - lol.
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Manish Parikh (manishaparikh@gmail.com) - 11:19 AM
Q: Will this webcast be available for replay or download?
Priority: N/A
	J.J. Lovett - 11:22 AM
	A: Hey Manish - yes, a replay will be made available. it would be good to advertise to your communities.
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George Cusson (george.cusson@ca.com) - 11:23 AM
Q: will users that currenlty get email notification have to   go in and modify their notificatoin choices.  or will email notification convey to the new release
Priority: N/A
	J.J. Lovett - 11:32 AM
	A: Subscriptions carry across to the new system - there will be additional notification options in the new release.
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Stuart Weenig (sweenig@gmail.com) - 11:23 AM
Q: What's the difference between connecting and following?
Priority: N/A
	J.J. Lovett - 11:25 AM
	A: Connecting is similar to 'friending' where as following is similar to doing the same in G+ - does that make sense.
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Manish Parikh (manishaparikh@gmail.com) - 11:24 AM
Q: so if we have those social icons set up on our home page (like the ones on IM Community page), will they be retained?
Priority: N/A
	J.J. Lovett - 11:27 AM
	A: Mainsh - we will need to move those to the Welcome portlet with your other information there in the new condensed view - along with other infomraitonal portlets like officers, product links, etc.
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Manish Parikh (manishaparikh@gmail.com) - 11:23 AM
Q: Thanks. Will advertise, for sure.
Priority: N/A
	J.J. Lovett - 11:24 AM
	A: Awesome - thanks, Manish.
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Richard Little (litri01@ca.com) - 11:24 AM
Q: Will the current points total be migrated?
Priority: N/A
	J.J. Lovett - 11:27 AM
	A: Yes - current points will be migrated. We are not resetting points as a part of this rollout.
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Stuart Weenig (sweenig@gmail.com) - 11:25 AM
Q: Can we hide the 'Leave' option?  We'd like to make it difficult to leave a community.
Priority: N/A
	J.J. Lovett - 11:29 AM
	A: We'll talk to the UI team about the placement of the leave link - we understand what you want to do there but have to align with best practices as well.
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Stuart Weenig (sweenig@gmail.com) - 11:27 AM
Q: Moving them isn't good.  We have that banner setup so that it appears across the top of every page.  Otherwise we would have put it in the welcome portlet.
Priority: N/A
	J.J. Lovett - 11:31 AM
	A: Your community is one of the more customized sites we have - we can work with Sam to determine how to best adapt to the new layout.
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Sivakumar (James) Jagannathan (jagsi01@ca.com) - 11:30 AM
Q: is it possible to set filter for message boards to just view messages thats not been read ?
Priority: N/A
	J.J. Lovett - 11:39 AM
	A: Not at this time - perhaps in a future release.
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Stuart Weenig (sweenig@gmail.com) - 11:30 AM
Q: Facebook has the 'leave' option squirrelled away under a couple clicks.  Seems a good (if not best) practice.
Priority: N/A
	J.J. Lovett - 11:33 AM
	A: Might be an option to move it to the profile but we're working to stay as OOTB as possible to facilitate future rollouts/upgrades.
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Stuart Weenig (sweenig@gmail.com) - 11:30 AM
Q: Yeah, i knew ours would require work as soon as it was rolled out.  Probably a lot of work.
Priority: N/A
	J.J. Lovett - 11:35 AM
	A: Yup
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Premek Zitka (premek.zitka@ca.com) - 11:33 AM
Q: Can we please NOT hide the 'Leave' option?
Priority: N/A
	J.J. Lovett - 11:34 AM
	A: It won't be hidden or changed in this release or "hidden" any time soon.
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Stuart Weenig (sweenig@gmail.com) - 11:32 AM
Q: Auto subscribe to ideas you post or comment on?
Priority: N/A
	J.J. Lovett - 11:39 AM
	A: It does not currently.
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Roger Morse (CA) (morro17@ca.com) - 11:35 AM
Q: Is there a method to consolidate IDEAS so that similar Ideas can be better managed as one, rather than as multiples?
Priority: N/A
	J.J. Lovett - 11:37 AM
	A: Not in this release but it is something that can be considered in a future release.
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Roger Morse (CA) (morro17@ca.com) - 11:35 AM
Q: Did I hear Sam say that IDEAS are now linked to VISION?
Priority: N/A
	J.J. Lovett - 11:36 AM
	A: Roger - there will be a session on Monday to cover the changes to Ideas for PM. Did you get the invite?
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Stuart Weenig (sweenig@gmail.com) - 11:35 AM
Q: document locking sticks now?
Priority: N/A
	J.J. Lovett - 11:40 AM
	A: Locks for 24 hours - there has been no change.
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jeff van arsdale (vanje02@ca.com) - 11:37 AM
Q: I think the new design makes the functionality available more obvious. It looks to have richer content that is more usable. thank you everyone, i hope this is well adopted and grows in use.  
Priority: N/A
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Roger Morse (CA) (morro17@ca.com) - 11:37 AM
Q: Yes, I did, but it conflicts with a standing prod mgmt meeting, so I will need to listen to the recording
Priority: N/A
	J.J. Lovett - 11:37 AM
	A: Excellent - you can always reach out to Sam and I afterwards.
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Steve Rundle (steve.rundle@bt.com) - 11:38 AM
Q: I there a Mobile format ?
Priority: N/A
	J.J. Lovett - 11:53 AM
	A: It works on mobile but there is no mobile app for it (yet).
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Tammi Reel Davis (treel@emerginghealthit.com) - 11:39 AM
Q: When sending email via the community Administration page can you attach documents?
Priority: N/A
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Garry G (Garry.gramm@worksafebc.com) - 11:39 AM
Q: Re ideation.. sorry I'm in late and do not know if this has been mentioned during the webcast.   
Priority: N/A
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Sara Forshey (forshey.11@osu.edu) - 11:39 AM
Q: Any specific presentations for those that manage a particular community?
Priority: N/A
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Linda Casey (lindajcasey@runrightllc.com) - 11:39 AM
Q: The IUA has a wiki that is related to the history of IDMS.  What does the change in wiki do to nontechnical wiki's when it merges with documentation
Priority: N/A
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Manish Parikh (manishaparikh@gmail.com) - 11:39 AM
Q: I think the leave option should not be hidden
Priority: N/A
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Manish Parikh (manishaparikh@gmail.com) - 11:40 AM
Q: if members want to leave then it's their choice
Priority: N/A
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Jim Lunde (james.lunde@aurora.org) - 11:40 AM
Q: Really love this
Priority: N/A
	J.J. Lovett - 11:53 AM
	A: Thanks, Jim!
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Garry G (Garry.gramm@worksafebc.com) - 11:41 AM
Q: oops...   For ideation.. when voting on an idea, can you now assign a point value say between 1 and 10 in order to prioritize ideas I like but put more weight on those ideas most important to me?
Priority: N/A
	J.J. Lovett - 11:42 AM
	A: Not in this release.
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Garry G (Garry.gramm@worksafebc.com) - 11:41 AM
Q: as opposed to one vote (like) = 10 points only.
Priority: N/A
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Garry G (Garry.gramm@worksafebc.com) - 11:43 AM
Q: Hio jj... do you see this comibng any time soon.  I has aske for this in the ideation portal itself quite a while back and have heard nothing about it. 
Priority: N/A
	J.J. Lovett - 11:50 AM
	A: Probably not - we are working to stay as OOTB as possible and work with our vendor to get enhancements in so it may take some time before this gets attention.
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Garry G (Garry.gramm@worksafebc.com) - 11:43 AM
Q: I also cannot type it seems!
Priority: N/A
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Stuart Weenig (sweenig@gmail.com) - 11:43 AM
Q: so our wikis are going away?
Priority: N/A
	J.J. Lovett - 11:53 AM
	A: No
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RG Bogan (robert.g.bogan@cbp.dhs.gov) - 11:45 AM
Q: overall, the new MyCA looks better, to me.  
Priority: N/A
	J.J. Lovett - 11:49 AM
	A: Thank you.
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Linda Casey (lindajcasey@runrightllc.com) - 11:45 AM
Q: Some of the documentation will be hidden from consultants that are not "licensed" for the product but supports clients.  If the wiki of technical information moves to documentation, we must be sure we don't loose access
Priority: N/A
	J.J. Lovett - 11:46 AM
	A: We can speak wtih the Documentation team as to how to handle this moving forward.
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Dana Gibson (dgibson@san.rr.com) - 11:45 AM
Q: When will this roll out?
Priority: N/A
	J.J. Lovett - 11:49 AM
	A: Rollout is slaetd for the end of the month.
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Nelson Pita (nelson.pita@rumos.es) - 11:46 AM
Q: Really great upgrade
Priority: N/A
	J.J. Lovett - 11:48 AM
	A: Thank you.
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Roger Morse (CA) (morro17@ca.com) - 11:46 AM
Q: a bit morbid, but nice to hear you all are having difficulties supporting all the different browsers; it is a real problem for us in SDM  :-(
Priority: N/A
	J.J. Lovett - 11:48 AM
	A: It's been a challenge - GIS is working on it though. Our issues are a mix of code and environment.
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Garry G (Garry.gramm@worksafebc.com) - 11:46 AM
Q: when conversing on a message board, via email subscription, I notice that no "points" are assigned.  why is that? Is there a plan to change this?  People do not always have time to log into the community to answser questions.
Priority: N/A
	J.J. Lovett - 11:47 AM
	A: The points are currently assigned through web clicks - e-mail responses are not captured by the system which manages the points.
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Val Valcourt (valcovm@nu.com) - 11:47 AM
Q: Redesign simplification should make this feature more readily usable to those previously unwilling to adopt (mainframe dinosaurs !). Thanks for the work.
Priority: N/A
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Roger Morse (CA) (morro17@ca.com) - 11:47 AM
Q: is a VOTE still worht 10 POINTS?
Priority: N/A
	J.J. Lovett - 11:48 AM
	A: Yes
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Roger Morse (CA) (morro17@ca.com) - 11:48 AM
Q: so how do you get "206" points?
Priority: N/A
	J.J. Lovett - 11:51 AM
	A: Shoot a note to Sam
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Garry G (Garry.gramm@worksafebc.com) - 11:49 AM
Q: Too bad.   I seem to only answer via email due to time constraints. 
Priority: N/A
	J.J. Lovett - 11:51 AM
	A: Understood - time is a challenge for many. If we can add it in, we will.
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Rose Sakach (rose.sakach@ca.com) - 11:49 AM
Q: GREAT JOB!  Looks fantastic!
Priority: N/A
	J.J. Lovett - 11:51 AM
	A: Thank you, Rose!
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Elayaraja Dheivasigamani (elayaraja.dheivasigamani@hp.com) - 11:49 AM
Q: Thank you All
Priority: N/A
	J.J. Lovett - 11:52 AM
	A: Thank you, Elayaraja!
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John George (john.george@ca.com) - 11:42 AM
Q: Do all features/functionality you are demoing work on Chrome, Firefox, and IE? Tested on all of those browsers?
Priority: N/A
	J.J. Lovett - 11:50 AM
	A: Yes