TEC491735 - 2009 - Importing and Managing Software with both ITAM and CMDB
TEC511842 - 2010 - Which out of the box base families within Service desk and CA APM do not have their own CA CMDB extension tables?
TEC520427 - 2010 - CA.Services.Web.uapm UAPMSoapException: The login failed for the following token: "AAEcoQgyMj dH2q9W1go2AIMUuc9hYeVfzTuVOMIEY3mq74K9euyc". Cannot attach to the EIAM application".
TEC534108 - 2009 - Steps to Take Before and After Upgrading SiteMinder Manager ( Legacy KB ID WLY 2427 )
TEC534159 - 2009 - Aggregate metrics for SiteminderManager not showing up in the SiteminderManagerAgent ( Legacy KB ID WLY 2439 )
TEC534160 - 2009 - Deploying Various SMM Components in a Cluster ( Legacy KB ID WLY 2440 )
TEC534187 - 2009 - CA Wily APM security example: CA SiteMinder for authentication with CA EEM for authorization (Legacy KB ID WLY 2449)
TEC534188 - 2009 - CA Wily APM security example: Setting up CA Wily APM users, groups, and resources in CA EEM ( Legacy KB ID WLY 2450 )
TEC550684 - 2011 - Installing .NET Agent for 64-bit .NET Applications on Windows Server 2008 R2 using NoInstaller File
TEC558024 - 2011 - Global versus local configuration in Asset Portfolio Management
TEC565424 - 2012 - Tenancy Management Page Cannot Be Displayed Browser Error
TEC565814 - 2012 - ExecutionException: com.wily.apm.model.data.exception.TooManyRowsRetrievedException
TEC567306 - 2012 - Installing APM 12.6 with SQL server named instance and dynamic ports
TEC567307 - 2012 - APM 12.6 CASM installation fails while installing on SQL server named instance and dynamic ports
TEC567420 - 2012 - What are the Key feature enhancements for CA eHealth r6.3 include:
TEC572498 - 2012 - Live HTTP Sessions Count metric can product negative values under z/OS WebSphere 6.1.
TEC572508 - 2012 - What APM 9.1 software components do I need to download to implement my required functionality.
TEC576113 - 2012 - Scenario: CA ADA Multi-Port Monitor: Upgrading to a 2x10 Configuration
TEC576114 - 2012 - Scenario: CA ADA Multi-Port Monitor: Upgrading to an 8x1 Configuration
TEC576277 - 2012 - CA APM Technical Advisory: Introscope Enterprise Manager Deadlock Issue
TEC576347 - 2012 - CA APM Technical Advisory: Memory Leak on Linux and HP-UX Platform Monitors
TEC576349 - 2012 - PATCH::What was fixed in 9.1.0.1
TEC576350 - 2012 - PATCH:: What was fixed in APM 9.1.1
TEC576351 - 2012 - PATCH:: What was fixed in APM 9.1.0.2
TEC576352 - 2012 - PATCH:: What's new in CA APM 9.0.8
TEC576353 - 2012 - PATCH:: What was fixed in APM 9.0.6.0
TEC576354 - 2012 - PATCH:: What was fixed in APM 9.0.6.1
TEC576355 - 2012 - PATCH:: What was fixed in APM 9.0.6.2
TEC576356 - 2012 - PATCH:: What was fixed in APM 9.0.6.4
TEC576357 - 2012 - PATCH:: What was fixed in APM 9.0.7.2
TEC576358 - 2012 - What was fixed in APM 9.0.7.1
TEC576359 - 2012 - PATCH:: What was fixed in APM 9.0.7.3
TEC576360 - 2014 - CA Wily Technical Advisory: Native Memory Leak on IBM Java 1.6 when using -javaagent
TEC576361 - 2012 - CA Wily Technical Advisory: Agent Memory Leak when using the SQL Agent
TEC576439 - 2012 - PATCH:: What was fixed in APM 9.0.7.0
TEC577501 - 2012 - How to configure APM 9.x with CA EEM using Active Directory?
TEC577591 - 2012 - CEM UI inaccessible (throws 500 error) or Webview not working properly after upgrading from older version to 9.1.1 release
TEC581297 - 2012 - Scenario: Monitor Data with CA Introscope
TEC582456 - 2012 - Unable to view available resources when creating CA APM data source.
TEC583137 - 2012 - CA APM Components Fail when IIS 7 is Installed on Windows 2008
TEC584451 - 2013 - CA SAM Import and Export Service, and CA APM Components Fail when IIS 7 is Installed on Windows 2008.
TEC584843 - 2013 - The Introscope Workstation Investigator mistakenly shows live data for GMT -4.30 hours and the Introscope Enterprise Manager logs shows incorrect time zone of VET.
TEC585503 - 2013 - What issues have been addressed in APM in 9.1.1.1
TEC585504 - 2013 - Minimum Security Requirements to Monitor a Remote WebSphere MB 7.0 Broker or greater
TEC585510 - 2013 - CPU load is higher when trying to deploy .Net agent
TEC587409 - 2013 - APM 12.6 ITAM Data Importer Remote Installation
TEC588643 - 2013 - CA APM Technical Advisory: APM/Introscope 9.1.x Agent Transaction Structure Memory Leak
TEC589080 - 2013 - Customized PBD file to instrument own DLL file is not working
TEC589081 - 2013 - How to create the APM db schema in Oracle 10g?
TEC589540 - 2013 - MOM server continues to grey out when workstations are logged in. Outgoing queue limit is also hit.
TEC592607 - 2013 - ASP.NET metrics missing due to conflict with AVICode profiler
TEC592863 - 2013 - Seeing data older than retention policy period settings in CEM Domains tab
TEC593092 - 2013 - In what order must the TIM install files be executed?
TEC593096 - 2013 - EM not connecting to APMDB, Workstation showing different Time Zone, CEM UI not reporting data.
TEC593251 - 2013 - When value and Dsearch.typeviewer.clamp.size are both the same number and the new limit.
TEC593253 - 2013 - How to Set a Workstation Alert for ConnectionStatus
TEC593254 - 2013 - APM .NET Agent 9.1.x/9.0.x produces "BadImageFormat Exception: Bad Token" message.
TEC593255 - 2013 - workstation/webstart/webview unable to connect to Introscope Enterprise Manager (MOM)
TEC593257 - 2013 - Triage Map permission issues when SOI Catalyst Integration is enabled and EEM authorization is used
TEC593258 - 2013 - ChangeDetector not sending data when load balanced or after restart of Enterprise Managers.
TEC593329 - 2013 - CA APM CloudMonitor Agent does not show monitors in Introscope Investigator
TEC593331 - 2013 - How To Use the Built-In EM SNMP Adapter to Publish an SNMP MIB
TEC593333 - 2013 - Target Machine Actively Refused Connection Error Message APM Database Postgres
TEC593334 - 2013 - What are the available WTG Logs?
TEC593338 - 2013 - Agent instrumentation error "Axis1ServerCorrelationTracing" is not declared
TEC593349 - 2013 - Error Authenticating User
TEC593416 - 2013 - Cannot disable Legends and Labels in dashboards.
TEC593604 - 2013 - Excessive GC and Harvest Duration just after midnight. The Smartstor reperiodization task skipped.
TEC593606 - 2013 - CEM with EEM - User logs in, clicks the Administration tab and is presented with a blank page.
TEC593607 - 2013 - How to Start and Stop the APM Enterprise Manager (MOM, EM, Collector) and Postgres from any directory
TEC593608 - 2013 - 9.1.x APM Webstart Workstation crashes on Windows 7 with Java 7. Java Web Start Launcher has stopped working.. A problem has caused the program to stop working correctly. Please close the program.
TEC593609 - 2013 - CEM historical data(from yesterday to further in the past) cannot be searched and retrieved
TEC593610 - 2013 - How to instrument CA Service Desk Manager (SDM) Tomcat Application Servers.
TEC593691 - 2013 - IBM WebSphere PMI Time metrics stop reporting in APM Investigator
TEC593853 - 2013 - Database upgrade/Configuration Import: Duplicate table errors in log file can be ignored
TEC593854 - 2013 - Workstation/webstart login requests not fulfilled by MOM
TEC593855 - 2013 - Unable to manually install hot-failover
TEC593938 - 2013 - Retrieving PerfMon Statistics
TEC593939 - 2013 - How to implement CA EEM and LDAP for Authentication and Authorization of CA APM
TEC594062 - 2013 - Understanding GC policy information displayed by 9.1 GCMonitor Java Agent extension
TEC594067 - 2013 - "Access to this object requires additional permissions" Triage Map permission message when using SOI integration and EEM authorization
TEC594141 - 2013 - Enterprise Manager crashed due to OutOfMemory in Java heap space
TEC594144 - 2013 - Getting MQRC_PROPERTIES_TOO_BIG errors in WebSphereMQ JVM log (SystemOut.log)
TEC594312 - 2013 - APM Collector disconnects from MOM periodically in a cluster due to server clock skew time on HP-UX B.11.31 (IA64N)
TEC594313 - 2013 - Using the Power Pack for Webservers with IIS 7.5 and APM 9.1.x. (Exposing WMI Classes)
TEC594393 - 2013 - Separate agent for .NET web application
TEC594534 - 2013 - How to stop agents and metrics from un-mounting?
TEC594539 - 2013 - Inconsistency in CEM reports
TEC594614 - 2013 - How can I delete a large number of users or usergroups at one time?
TEC594615 - 2013 - How to Instrument WebSphere 6.1 with IBM JDK 1.5 and why this should not be done.
TEC594706 - 2013 - Websphere PMI node doesn't show / PMI metrics are not available under Investigator
TEC594777 - 2013 - The minimum permission settings required by .NET Agent
TEC594778 - 2013 - Deleted queues from MQ Manager still shows up in Introscope Workstation
TEC594846 - 2013 - Agent keeps disconnecting from collectors and tries to connect to the other collectors, mom and the interfaces and it is failing to reconnect.
TEC594847 - 2013 - Webmethod Data is Not available under Introscope Investigator
TEC594848 - 2013 - Startup time for appservers greatly increased after the agent upgrade to 9.1
TEC594849 - 2013 - Workstation installs successfully on Windows but does not start
TEC594850 - 2013 - Workstation Investigator only shows EMHOST and EMPORT metrics
TEC594851 - 2013 - Troubleshooting a 9.1.x .Net Agent Installation
TEC594917 - 2012 - Unable to monitor Biztalk with .NET agent using native profiler option
TEC594918 - 2012 - Incorrect Ldap Request
TEC594919 - 2012 - Does Tess's stats reports consider the defect types (Missing Response, Partial Response, Slow Response) during the process of identifying a defective/bad transaction
TEC594920 - 2012 - .NET agent instrumentation - dlls loaded twice
TEC595024 - 2013 - Not able to load Agent.dll - .NET Agent fails to monitor a .NET application.
TEC595025 - 2013 - About Introscope Agent Overhead
TEC595028 - 2013 - APM 9.5 Agents are not compatible with APM 9.1 or earlier Enterprise Managers
TEC595029 - 2013 - After upgrading the .net agent to 9.1.x, ,the APM Perfmon collector service fails to start and produces a 1920 "Perfmon Collector Service Failed to Start" error message.
TEC595097 - 2013 - How do I instrument CA Process Automation Tool?
TEC595098 - 2013 - How do I log the contents of a Introscope SNMP Alert Trap?
TEC595167 - 2013 - SCOM and APM connectors running on SOI Manager are creating duplicate objetcs.
TEC595222 - 2013 - Upgrading to Introscope r9.0.5.0 from CEM r4.5.6.1
TEC595223 - 2013 - Difference in system clock and timestamps on transactions.
TEC595224 - 2013 - MOM ping time metrics
TEC595225 - 2013 - Duplicate or tardy metric value reported
TEC595226 - 2013 - Agent metrics not available if domains.xml inconstantly updated across cluster
TEC595227 - 2013 - The oracle.classloader.util.AnnotatedNoClassDefFoundError has been thrown during OAS shutdown.
TEC595289 - 2013 - TIM Third-Party Package install fails with the error: /bin/mkdir: cannot create directory `/usr/local/wily/%pending-package%':Permission denied
TEC595290 - 2013 - How to Configure CA APM to use LDAP Authentication (Introscope and APM CE)
TEC595291 - 2013 - available JMX metrics for JBoss
TEC595292 - 2013 - .NET agent installation Microsoft Avicode profiler preventing instrumentation but perfmon metrics are reporting
TEC595293 - 2013 - After upgrading from 9.1.1.1 to 9.5, Workstation Webstart does not start even though Java and browser cache have been cleared
TEC595376 - 2013 - Database Persistent Collections - Advantages/Disadvantages/Sizing
TEC595377 - 2013 - Unable to connect to CEM UI, instead you get error "Requested CEM Page does not exit"
TEC595378 - 2013 - How to enable Agent 9.1 JMX with Jboss 5.1 and enable the Thread and JDBC graphs available from the new Resources tab
TEC595379 - 2013 - Workstation Webstart doesn't work, it attempts to download a previous version of JRE when JRE 7 is installed
TEC595380 - 2013 - Native Profiler or Autoprobe level instrumentation in dual mode ?? 32 and 64bit on same machine.
TEC595381 - 2013 - Workstation or Enterprise Manager OutOfMemory due to SOA Dependency Map keeps growing
TEC595382 - 2013 - Missing CEM historical reports
TEC595655 - 2013 - CA APM Workstation Logon very slow
TEC595658 - 2013 - How to fix "unable to execute query" JDBC exceptions when trying to view some CEM web pages which are due to incorrect postgres APM database table ownership.
TEC595666 - 2013 - Delays when starting up Weblogic application server with agent 9.x
TEC595667 - 2013 - How to start/stop/status/restart PostgreSQL database?
TEC595751 - 2013 - Can I change the way Introscope displays Perfmon Process names with Perfmon metric collection?
TEC595752 - 2013 - Is there a metric clamp for perfmon metrics collected?
TEC595755 - 2013 - DataMinder r14.5 - User Export Misses Role Information
TEC595758 - 2013 - Can a 9.1.x.x TIM be upgraded to a later 9.1.x.x service pack or 9.5 without needing to reinstall the RHEL 5.x operating system?
TEC595759 - 2013 - How to fix the error message "BadlyFormedNameException" that is coming in EM log?
TEC595868 - 2013 - TIM security concerns: Apache 2.2 < 2.2.23 Multiple Vulnerabilities
TEC595869 - 2013 - When trying to enable the TIM, the following error is received: "The TIM collection service must be assigned to an enterprise manager before you can enable the monitor."
TEC595870 - 2013 - How to limit the size of AutoProbe.log?
TEC595874 - 2013 - How to deal with Change Detector problem - "Server internal error" in agent log
TEC595875 - 2013 - Separate JVM running Daily Stats Aggregation failed to start due to insufficient Stack Size (Bad rows processed).
TEC595876 - 2013 - How do 9.0.x & 9.1.x .NET Agents differ in bit mode compatibility for monitored applications.
TEC595877 - 2013 - Agent metrics are not getting reported in the Investigator tree due to breaching the agent metric limit
TEC595878 - 2013 - Deadlock occurs when starting an OracleAS application
TEC595879 - 2013 - Some JMX metrics disappeared from the Investigator.
TEC595880 - 2013 - TIM stopped due to Kernel panic not syncing: OOM and no killable process.
TEC595881 - 2013 - Error when Upgrading the APM Database Manually (Using the scripts) in APM 9.1.x
TEC595882 - 2013 - What are the locations of TIM Install files? (Replacing KB 2461)
TEC595883 - 2013 - How can I tell which SSL Cipher suites/TLS versions that a customer web site is using?
TEC595949 - 2013 - Change Executive Insight Tomcat port post installation
TEC595954 - 2013 - java.io.FileNotFoundException too many open files error Java Agent Memory Leak with IBM JDK 1.6 SR9
TEC595955 - 2013 - Why am I getting an error about a TS_DUMMY partition?
TEC595962 - 2013 - How to enable JMX collection in Jboss
TEC595966 - 2013 - No perflog.txt log file data generated
TEC595967 - 2013 - APM using EEM/LDAP for authorization/authentication. User not able to login to CEM with lowercase username.
TEC595968 - 2013 - JMS Webservices invocations messages placed on JMS queues (TIBCO EMS queues) are big and it takes a lot more time than the expected to be processed.
TEC595969 - 2013 - Can the new 9.1.x Thread Dump feature be run from the Command Line Workstation to enable alert triggering of a thread dump using a shell action.
TEC595970 - 2013 - SmartStorTools returns "java.io.IOException: No space left on device"
TEC596030 - 2013 - Database deadlock Detected on "prune_apm_data" function
TEC596034 - 2013 - The Postgres database has run out of disk space due to faulty defects, getting "No space left on device" in the MoM IntroscopeEnterpriseManager.log.
TEC596035 - 2013 - Not Seeing Any New Defects or Reports
TEC596036 - 2013 - What do the Component Timing values mean in the CEM Export Tool?
TEC596040 - 2013 - APM Webview 4001 Silverlight error - BMP images used instead of PNG in dashboards causing distorted colors and screen
TEC596041 - 2013 - CEM tab is not showing in the CEM GUI console.
TEC596047 - 2013 - What does the Component Timings Area of a CEM Report show?
TEC596050 - 2013 - Incorrect timezone and timestamp in the Introscope Enterprise Manager log
TEC596051 - 2013 - Business Transaction Defect Pareto Graph cannot be updated by refresh in Internet Explorer Browser
TEC596052 - 2013 - Why are there gaps in my component timing graphs?
TEC596053 - 2013 - Getting error message when synchronizing monitors - 500 Error Data error: "ClientIP" is allowed only as a login parameter."
TEC596055 - 2013 - Management Modules changes in a failover configuration.
TEC596109 - 2013 - How To classify web services as a frontend when there are no servlet, jsp, or html pages to act as the frontend
TEC596110 - 2013 - Will CAPC (CA Performance Center) work if APM CE (CEM, APM Customer Experience Manager) is not installed?
TEC596117 - 2013 - How to create an Excel spreadsheet containing all socket metrics for all agents in a domain
TEC596118 - 2013 - Getting "Oracle: org.hibernate.exception.GenericJDBCException: Cannot open connection. APM Database is not reachable. Please check the connectivity" message. What can be done to resolve this?
TEC596129 - 2013 - Oracle Deadlock Errors due to PRUNE_APM_DATA invocations
TEC596130 - 2013 - SERVICE PACK::9.1.4
TEC596131 - 2013 - SERVICE PACK::9.1.5
TEC596132 - 2013 - SERVICE PACK::9.1.6
TEC596133 - 2013 - SERVICE PACK::9.1.7
TEC596212 - 2013 - untitled document
TEC596326 - 2013 - .NET Agent installation problems - Checklist
TEC596327 - 2013 - .NET Agent OOM, High CPU - Checklist
TEC596328 - 2013 - CA APM Manager for CA SiteMinder - SERVICE PACK::12.0.4
TEC596329 - 2013 - How To Change APM/Introscope to use another JVM
TEC596330 - 2013 - Not seeing any defects or statistics and getting ERROR: relation "ts_defects_20130709" does not exist. What can be done to resolve this?
TEC596331 - 2013 - Tracer Type Mapping Legacy New Modes
TEC596461 - 2013 - Warning in Agent log: "giving up trying to get JDBC URL for that class"
TEC596462 - 2013 - MOM hangs and no data is displayed in the Workstation after upgrade when SOA is used.
TEC596463 - 2013 - In APMCM Administrator Analysis Graphs, Slow Time Transactions appear in Defects, but these Transactions are not seen in Throughput
TEC596464 - 2013 - DB deadlock errors in Tess logs and postgresql.log
TEC596465 - 2013 - Graph of Time To First Response in Defect Time Distribution
TEC596466 - 2013 - Dot Net agent - webservices application won't start - Common Language Runtime detected an invalid program
TEC596467 - 2013 - Merge Smartstor source directory into a different destination directory
TEC596468 - 2013 - CEM access authentication with LDAP: logging in. log in failed and a web page with http error 403 is returned
TEC596469 - 2013 - After adding a new TIM, unable to set it to ENABLED status. What should I do?
TEC596470 - 2013 - The MOM is reporting clock skew errors for a collector, but the system clocks are in sync.
TEC596471 - 2013 - A 'bizEvent null' error message repeats in EM (Enterprise Manager) logs.
TEC596472 - 2013 - How to reduce irrelevant metrics that cause performance degradation
TEC596473 - 2013 - After enabling SSL tracing, the Tim log is filled with Unsupported Ciphersuite warnings. Should I be concerned?
TEC596474 - 2013 - SNMP Alert Object Id??s (oids)
TEC596475 - 2013 - The RTTM Service will not start. Instead, it appears to be stuck and the Status is "IN PROGRESS". What should I do to get the Service started?
TEC596476 - 2013 - Why am I being requested to provide a SSLDump/packet capture (PCAP) for the TIMSoft/MTP?
TEC596477 - 2013 - Why paste data report will appear in today's report
TEC596478 - 2013 - I am having recording issues with WTG and my private key/certificate. What should I do?
TEC596479 - 2013 - Cannot open log file because it is being used by another application.
TEC596483 - 2013 - PMI errors in Systemout.log - Cannot find the file:
TEC596484 - 2013 - Failed to load the specified log manager classorg.jboss.logmanager.LogManager - seen in agent logs
TEC596540 - 2013 - [WARN] warning messages appear in the MOM log for missing SharePoint Management Modules
TEC596541 - 2013 - Unable to login to APM Webview.
TEC596546 - 2013 - High CPU Consumption, AppMapAlertStateNotificationManager
TEC596547 - 2013 - Known Liferay Issue causes JVM hang in Tomcat, APPARENT DEADLOCK
TEC596549 - 2013 - Tooltip pop up cannot see all values
TEC596718 - 2013 - Guidelines on Transaction Trace Threshold as a percent of Slow Time Defect Specifications
TEC596719 - 2013 - How to eliminate duplicate APM CE transaction definitions.
TEC596720 - 2013 - Receiving a Null Pointer Exception (java.lang.NullPointerException) when accessing the Incident Management tab in the APM CEM UI. How can this be prevented?
TEC596722 - 2013 - .After upgrading, a .NET Agent, you receive a Server Error in '/' Application.
TEC596723 - 2013 - What are the various Introscope Agent-EM versions supported for connections?
TEC596724 - 2013 - What does the following message mean? "Waited 120000 ms But did not receive the response for the message com.wily.isengard.messageprimitives.service.CompressedMessageServiceCallMessage"
TEC596866 - 2013 - How to install DPM 11.6 + Oracle DB 11gR2 32bit + APM 9.5 + Introscope Integration on Windows
TEC596867 - 2013 - CA Insight DPM Lite 1.5 (in APM 9.1) vs CA Insight DPM (standalone)
TEC596920 - 2013 - How to create the APM db in Oracle 11gR2
TEC596922 - 2013 - How to purge or reduce size of APM database in Postgres?
TEC597289 - 2013 - After installing 9.1.6 .NET Agent (64-bit) on 64-bit Windows 2008 R2 the user can see the CA APM PerfMon Collector Agent metrics and logs but not the metrics & logs for the ASP.NET V4 application that is running under IIS.
TEC597386 - 2013 - Is it possible to close an incident outside of using the CEM UI - e.g. using SQL direct to the APM database.
TEC597387 - 2013 - How to remove weak cipher suites from the TIM web server i.e. those with less than 128-bit encryption.
TEC597388 - 2013 - How to uninstall Postgresql as either a root or non-root user
TEC597519 - 2013 - How to purge or reduce the size of a Postgresql APM database and optimize CEM data retention
TEC597677 - 2013 - APM 9.5 installer binaries are missing the PowerpackForWebSphere_Agent.jar.
TEC597684 - 2013 - Upgrading the APM Database alone from 9.1.6 to 9.5 is not supported
TEC597688 - 2013 - How can you change where the workstation creates files at runtime in Citrix?
TEC597689 - 2013 - How to use PersistentTransactionTracer.xml with APM
TEC597690 - 2013 - If HTTPS access is enabled for the TIM, can HTTP access be re-enabled?
TEC597691 - 2013 - CEM Report Scheduling is not working for Defects Data Report when "Last X Minutes" or "Last N Defects" are chosen in the Range field
TEC597692 - 2013 - Unable to see the Websphere MQ node in Introscope for a Tomcat application making client calls to Websphere MQ
TEC597693 - 2013 - Can an alert be set up to tell when an APM database is nearly running out of disk space?
TEC597694 - 2013 - PortalURL Tracer Errors appearing when deploying the agent PowerPack for Websphere Portal
TEC597695 - 2013 - How can I alter the password of the APM Database User on Postgres after installation?
TEC597696 - 2013 - Usercache.data permissions with more than one collector on the same machine
TEC597697 - 2013 - After switching JVM from 32 bit to 64 bit on the EM, we are not able to run reports.
TEC597755 - 2013 - There are too many old session maps/defect partitions and APM is not removing them. What should be done to resolve this?
TEC597756 - 2013 - Agent not reporting instrumented data.
TEC597757 - 2013 - Explaining and Addressing an Agent Reaching Transaction Trace Component Limit
TEC597758 - 2013 - How do I create a APM CE definition that matches on ANY character including blank?
TEC597759 - 2013 - Java Agent JMX Metrics Configuration
TEC597760 - 2013 - How to Instrument CA Configuration Automation Server with the Wily Java Agent?
TEC597761 - 2013 - Error Upgrading .NET Agent
TEC597762 - 2013 - A simple explanation for "Transaction trace component limit"
TEC597763 - 2013 - Missing Historical Data for Agents?
TEC597764 - 2013 - Which APM CE Recording mechanism should I use?
TEC597833 - 2013 - There is no user and group for the CA APM application created inside EEM after APM 12.6, APM 12.8 installation.
TEC598017 - 2013 - How to create an APM operational runbook to self-document the APM CE (Customer Experience) configuration
TEC598018 - 2013 - Best practices for implementing APM CE only to generate metrics in Introscope
TEC598019 - 2013 - Transaction Trace Grayed Out in Investigator
TEC598020 - 2013 - Unable to run .NET applications when .NET Agent is enabled
TEC598021 - 2013 - [ERROR] [main] [Manager] The EM failed to start. Local Users and Groups realm is misconfigured. Error using new settings for Realm: XMLFileManager.CantDeleteFile
TEC598092 - 2013 - Workstation is starting in VET (Venezuelan) timezone in error
TEC598093 - 2013 - How to Query APM API using SOAP UI
TEC598094 - 2013 - Workstation is unusable/freezes and is dropping connection to MOM due to OOM (Out of Memory) error
TEC598102 - 2013 - Example of increased Smartstor Duration due to disk I/O contention related to Transaction Trace activity
TEC598179 - 2013 - Javascript Calculator Frequency javascript.EvaluatorException
TEC598180 - 2013 - How to make an APM perflog readable in Microsoft Excel
TEC598181 - 2013 - Cannot read /etc.wily/cem/tim/logs/protocolstats/... [Errno 13] Permission denied
TEC598184 - 2013 - Oracle 11gR2 APM database is growing very large
TEC598189 - 2013 - After clicking Incident ID, Incident details are not loading in the APM CE UI and the screen refreshes.
TEC598190 - 2013 - Is there a way to change the standard abbreviation of time zones for reports?
TEC598246 - 2013 - How to Collect Thread Dumps for a Standalone Windows APM Workstation
TEC598247 - 2013 - Approaches to Use for Three common APM CE Situations - Not Seeing Enough Defects, Response Time Too Low/High, Not Seeing All Components
TEC598248 - 2013 - What is a general approach to use to solve Transaction Discovery issues?
TEC598258 - 2013 - Version 8.2.3 agent Metrics missing On 9.0.6.1 Enterprise Manager (EM)
TEC598394 - 2013 - Is there a GCMonitor for JRockit?
TEC598395 - 2013 - How to save MTP pcap files without stopping the MTP process
TEC598441 - 2013 - EM orderly shutdown due to Stack Overflow
TEC598797 - 2013 - EM fails to start after server's IP Address is changed
TEC598799 - 2013 - I am not seeing some web service calls after configuring SOA
TEC598800 - 2013 - Running Silent Install for APM EM upgrade does not upgrade the schema for PostgreSQL cemdb database even though "upgradeSchema=true" is set in response file. What can be done about this?
TEC598802 - 2013 - INFO Message: introscope.agent.crossprocess.sequenceid.maxlimit set to default value of "32"" repeating in Agent Logs
TEC598803 - 2013 - How To start APM Webview 9.1.x and 9.5.x in Linux
TEC598885 - 2013 - ERROR: SNMP Agent failed to start on port 161 using "Introscope-xxxxxxxxxxxx" MIB
TEC598947 - 2013 - The domains.xml file was changed and now Agents are not showing up in their correct domains. What can be done about this?
TEC598948 - 2013 - What do the values in the APM TG (WTG) Agent log mean?
TEC599670 - 2013 - Can the names of the database used for Software Asset Manager (CA SAM), Asset Portfolio Management (CA APM), and IT Client Manager (ITCM), BOXI, and Process Automation Manager (CA PAM) be renamed to something other than the default.
TEC599739 - 2013 - What is the typical bandwidth used between Agent and Enterprise Manager based on metrics deployed?
TEC599741 - 2013 - I'm getting a Webvew 500 Error When attempting to Authenticate an EEM Defined User. What should I do?
TEC599804 - 2013 - Which Java version should be used with Insight DB Lite?
TEC599805 - 2013 - The Application Server logs are filled with ".Does not have a local stall repository" messages. What shall I do?
TEC599806 - 2013 - I am unable to view Triage Map\SOA Dependency Map information with APM 9.5 Webview client running Windows 2008 R2. What shall I do?
TEC599807 - 2013 - IP Address in Realms.xml for EEM configuration causes 2-3 minute authentication times
TEC599808 - 2013 - My .Net agent is adding a SOAP header. Is there a way to disable it?
TEC599809 - 2013 - There is a workstation proxy credentials dialog pop-up box even though I do not have a proxy enabled. What should I do?
TEC599810 - 2013 - What is the relationship between applications monitored by APM CE (CEM) and APM CE data retention settings?
TEC599811 - 2013 - How to use Post Parameters for URL Grouping or displaying in a Transaction Trace.
TEC599812 - 2013 - Enable logging on the Workstation Webstart version for Windows 7
TEC599813 - 2013 - Missing response defects caused by empty request packets inserted between request and response.
TEC599814 - 2013 - URL redirection transaction causes fast time defects to be raised.
TEC599815 - 2013 - Promote APM CE recorded transactions when the character encoding is Windows-1252. How can this be done?
TEC599816 - 2013 - Slow EM performance when CDV connects
TEC599817 - 2013 - Why are there differences in enterprise ID's for MIBs and SNMP trap output?
TEC599818 - 2013 - An approach to resolve APM CEM - Introscope integration to generate a transaction trace
TEC599819 - 2013 - Is there a way to tell if two different missing response defects are for the same session?
TEC599820 - 2013 - APM CE (CEM) just created a defect. Is it possible that it is a false positive?
TEC599821 - 2013 - Can multiple APM TG (WTG) Agents reside on one server?
TEC599822 - 2013 - Can an APM database created in time zone A be restored to a server in time zone B?
TEC599823 - 2013 - What do the APM TG (WTG ) Metrics "Request Status" and "Percent Available" measure?
TEC599824 - 2013 - What can be done if Executive Insight is not available from Embedded Entitlements Manager (EEM) dropdown menu?
TEC599828 - 2013 - Which version of EEM must be used with Executive Insight?
TEC599997 - 2013 - Is it possible to send an APM TG (WTG) metric to Introscope from a script?
TEC600001 - 2013 - How long the data will be stored in Smartstor database? How far back I can retrieve the information in Introscope?
TEC600004 - 2013 - An overview of 85% of the WTG issues encountered during recording, monitoring, and integration, and how to address them.
TEC600070 - 2013 - How to instrument CA Service Catalog
TEC600136 - 2013 - Read-Only users can click on items that were greyed out in previous versions
TEC600137 - 2013 - APM Webview 9.5 gives a Compatibility Mode Error in Internet Explorer
TEC600220 - 2013 - IBM HTTP Server Powered by Apache is not a supported web server. Why is this the case?
TEC600295 - 2013 - My MTP is having performance issues. Also, the nospace column in Protocolstats has non-zero values. What should I do?
TEC600296 - 2013 - Which APM CE (CEM) Recording Mechanism should I use?
TEC600370 - 2013 - Is the Command Line Workstation, CLW, still supported with APM 9.5?
TEC600445 - 2013 - Why APM 9.1.6.0 and APM 9.1.7.0 cannot be upgraded to APM 9.5.0.0
TEC600496 - 2013 - How can I disable the automatic import of services into Executive Insight?
TEC600820 - 2013 - How to change the APM Postgres database connection settings after an install
TEC600821 - 2013 - How to disable .NET Agent
TEC600822 - 2013 - MQMonitor Dequeue Metric not correctly updated when Clear command is used to remove MQ messages.
TEC600823 - 2013 - When do we have to use the flag XX:-UseSplitVerifier ? Why is this needed
TEC600881 - 2013 - SQL Agent Average Response Time vs. Average Result Processing Time.
TEC600882 - 2013 - Unable to launch Java Webstart Workstation after installing\upgrading to APM 9.5. java.io.FileNotFoundException
TEC600883 - 2013 - ZOSRuntime.jar file with 9.1 and above Java agent on z/OS
TEC600884 - 2013 - Can full TIM logging create a nospace or frequent TIM Restart condition in a production MTP?
TEC600885 - 2013 - What is collected by default when using the Collect TIM Logs menu options?
TEC600887 - 2013 - Alternatives to support for BRTA 8.0.0.1
TEC600893 - 2013 - After upgrading Executive Insight, the MySQL database fails to start. The following error appears: InnoDB: Error: log file .\lib\ib_logfile0 is of different size 0 123456789 bytes than specified in the .cnf file 0 9876564321. What can I do to fix this?
TEC600960 - 2013 - Will manually removing cookie and JSESSION information from an APM TG script impact APM CE (CEM)?
TEC600961 - 2013 - Blank Popup Message on workstation
TEC601072 - 2013 - Duplicate SOAP headers added when using SOA SPM
TEC601073 - 2013 - What is a general approach to use to solve Transaction Discovery recording issues? (Revision of TEC598248)
TEC601074 - 2013 - How to avoid a "database inaccessible" error?
TEC601075 - 2013 - Could not initialize class sun.awt.X11GraphicsEnvironment error during APM 9.5 install
TEC601083 - 2013 - How to download APM Software from support.ca.com
TEC601189 - 2013 - The tess-db-cfg.xml file does not get updated with the correct APM database connection data after an APM Enterprise Manager install.
TEC601190 - 2013 - The MOM log shows many ERROR messages "Edges exceeded maximum number of allowed limit nnnnn", but what does the message mean.
TEC601191 - 2013 - Weblogic application using Java Object Cache (JOC) encounters JVM performance problem due to larger number of wily class weak references being held even after GC of old generation. SQLAgent is being used to monitor SQL activity on the database.
TEC601421 - 2013 - Important notes concerning applications using SSL/TLS DEFLATE compression with APM CE (CEM) monitoring
TEC601427 - 2013 - Why does execution of APM TG (WTG) Scripts not coincide with the Polling Interval times?
TEC601585 - 2013 - How does APM handle daylight savings time changes?
TEC601586 - 2013 - Using the Command Line Workstation (CLW), how can I collect information for more than one set of metrics at a time?
TEC601697 - 2013 - How to increase the ConnectionStatus reporting time when an agent disconnects
TEC601698 - 2013 - MOM responds slowly and eventually appears to hang.
TEC601704 - 2013 - .NET Agent Instrumentation of Com Objects
TEC601705 - 2013 - APM - Spectrum integration. Unable to contact Introscope. Error: HTTP 401 Unauthorized
TEC601799 - 2013 - Why does APM report a different value for Active Threads compared to jvisualvm?
TEC601801 - 2013 - Using CA Process Automation (CA PAM) to call Asset Portfolio Management (APM) 12.x webservices to update an object in Asset Portfolio Management
TEC601879 - 2013 - Which versions of CentOS for APM 9.x MTP TIMs are supported?
TEC601880 - 2013 - Upgrading Management Modules.
TEC602215 - 2013 - How to use APM CE (CEM) for Application Capacity Planning and Performance Management
TEC602225 - 2013 - TIM Collector is running but I am not seeing defects, statistics, Introscope metrics, etc. What shall I do?
TEC602237 - 2013 - Websnapshot not available for jmeter scripts
TEC602268 - 2013 - An error: "java.lang.OutOfMemoryError" appears when running a query in the Command Line Workstation (CLW). How can I remove this error?
TEC602269 - 2013 - Is ABA available for APM 9.5.1?
TEC602270 - 2013 - Why are some EPAgent metrics not shown as values on a graph?
TEC602283 - 2013 - How to deploy APM CE to work with IBM WebSEAL
TEC602320 - 2013 - How do I know if I am running legacy or 9.1 new tracers?
TEC602324 - 2013 - Latency in CCIPC to CCIMVS connections after upgrading to R14.1 on a misconfigured network.
TEC602331 - 2013 - JBoss with agent installed failed to start up due to NoClassDefFound error for com/wily/introscope/agent/AgentShim
TEC602332 - 2013 - When accessing WebView Login UI receive HTTP ERROR 500 with Reason "PWC62226: Could not add one or more tag libraries".
TEC602342 - 2013 - Determining IP Addresses of Monitoring Stations
TEC602356 - 2013 - TIBCO BW AutoNaming delay
TEC602357 - 2013 - Where are management module .jar files?
TEC602360 - 2013 - SmartStorTools upgrade option for updating version 7.x and version 8.x SmartStor databases to version 9.x
TEC602361 - 2013 - SmartStor Reperiodization Errors after Removing Data. [ERROR] [Carver data management] [Manager] Smartstor reperiodize task skipped unknown metric ID ###
TEC602362 - 2013 - Metrics are not displayed in Introscope for the Websphere IBM ODR (On Demand Router)
TEC602363 - 2013 - Introscope .NET Agent SPMonitor is unable to get SharePoint FARM details after starting the service. [ERROR] [IntroscopeAgent.FarmDetails] Problem in getting farm details. Going to sleep for: 60000 ms.
TEC602364 - 2013 - TIM logs indicate that critical information such as password and SSN are set as Private Parameters and are masked in the request body, but are displayed in clear text in the TIM log.
TEC602376 - 2013 - An Introscope Calculator is not summing up metric values correctly when changing resolution to greater than 15 seconds.
TEC602395 - 2013 - How to ignore expired security certificates on a site when running Cloud Monitor
TEC602403 - 2013 - Introscope EM fails to connect to CA APM Database - error: Connections could not be acquired from the underlying database!
TEC602405 - 2013 - Managed by APM button functionality in apm 12.6.04 and above no longer controls the ability to edit asset created in IT Asset Manager (APM\ITAM) from Service Desk Manager (SDM) (CA CMDB).
TEC602417 - 2013 - Essential Tips and Tricks for new or inexperienced APM users planning an Enterprise Manager install or upgrade
TEC602429 - 2013 - Common causes of SSL Decode Failures in APM CE (CEM)
TEC602432 - 2013 - How do MTP Hardware Filters work?
TEC602433 - 2013 - Does Introscope use Native Memory?
TEC603524 - 2013 - How does the APM TIM handle open connections? A high number of open connections can impact APM TIM performance.
TEC603525 - 2013 - During an Introscope install, a "Not Enough Disk Space" message appears when using an NFS mounted partition on Linux.
TEC603644 - 2013 - A scheduled APM CE (CEM) Report is being sent to a deleted email address. How do I remove it?
TEC603645 - 2013 - CA TG (WTG) Admin Server fails to obtain a current list of updated script groups
TEC603646 - 2013 - How to use a CA TG (WTG) script to parse information and assign it to a script variable.
TEC603647 - 2013 - Pop up: Min must be less than Max. Setting MaxIsDefault to true in Introscope dashboards
TEC603648 - 2013 - Why APM CE (CEM) may not see a SOAP soap+xml request.
TEC603649 - 2013 - Primary and Failover MOMs fail to start with a No Locks Available message
TEC603650 - 2013 - What are the available columns in the metric_data table, one of the three virtual views of the JDBC API?
TEC603651 - 2013 - Z/OS based WebSphere Application Server (WAS) instance fails to start after moving from APM Agent Autoprobe (-Xbootclasspath) to -javaagent instrumentation
TEC603652 - 2013 - When does the SmartStor metric data status change from live to historical?
TEC603653 - 2013 - Server Send Failure message when trying to mail a message using SMTP from APM CE (CEM). Error: The email could not be sent: Sending the email to the following server failed : <server_name>.com:25
TEC603654 - 2013 - The APM CE (CEM) NSM log contains the message. TNGWV_Exception: Could not add value to object property list rc: 30.
TEC603655 - 2013 - [WebServerMonitor] Couldn't get server version. Error retrieving IBM HTTP Server version in release 7.0.0.29 with APM PowerPack for Web Servers.
TEC603656 - 2013 - In the mqConfigurationSetup shell when configuring for cross-process transaction tracing of MQMonitor agent, you are asked to increase the queue depth limit to maximum for several queues. What is the impact of having the queue depth limit set to 5000?
TEC603709 - 2013 - An Explanation of APM CE (CEM) Transaction Time Breakdown as shown in the Component Timing Diagram
TEC603710 - 2013 - How to exclude a transaction during transaction discovery.
TEC603713 - 2013 - Users unable to login to newly created APM Cloud Monitor subaccount - account inactive
TEC603765 - 2013 - Google Chrome browser support for APM Webview and Java workstation Webstart.
TEC603766 - 2013 - Error in the JAVA Agent Log due to invalid SQL metric name. [ERROR] [IntroscopeAgent.Agent] Attempted to create a metric with the invalid metric name
TEC603767 - 2013 - An unwanted SOAP header is added to the webservice call for a newly deployed Java application managed by the APM agent.
TEC603773 - 2013 - [ERROR] [Manager.SmartStor] Existing query file data\archive\
TEC603774 - 2013 - Workstation proxy credentials dialog pop-up box
TEC603775 - 2013 - Using the APM API with Autoprobe
TEC603776 - 2013 - Alertdowntime Alert Suppression fails if multiple downtime periods overlap.
TEC603777 - 2013 - RTTM metrics are reporting on Webview but not the APM Workstation
TEC603778 - 2013 - TIM Log contains critical information such as passwords and SSNs which are defined as Private Parameters and are masked in the request body
TEC603806 - 2013 - Technical Advisory: Workstation Web Start Client Fails to Start with Java 7 Update 45 (Java 1.7.0_45), Java 6 Update 65 (Java 1.6.0_65), and Java 5 Update 55 (Java 1.5.0_55)
TEC603952 - 2013 - Introscope WebServices API MetricsDataService startTime and endTime are several hours ahead or behind the request.
TEC604016 - 2013 - Understanding Heuristics baselines in Introscope and APM CE (CEM)
TEC604018 - 2014 - Date Format of Timestamp for SmartStor JDBC Queries
TEC604019 - 2014 - Per Interval Count Metrics sometimes drop by half then spike up. Does this indicate a problem with Enterprise Manager metric Harvest?
TEC604020 - 2013 - Clock Skew warnings logged on a Standalone Enterprise Manager. Warn Manager.Clock
TEC604021 - 2014 - How to configure APM Security to restrict users from viewing specific Dashboards or Management Modules
TEC604022 - 2014 - Enterprise Manager fails to start. [ERROR] [Manager.EMWebServer] The web server was unable to bind to a port.
TEC604028 - 2013 - How to write a Javascript Calculator which obtains the APM Collector name
TEC604029 - 2013 - How to uninstall/reinstall a Windows installation of PostgreSQL software hosting the APM Database.
TEC604030 - 2013 - Google Chrome browser support for APM Webview and Java workstation Webstart.
TEC604031 - 2013 - Why do some user groups have names with format "UserGroup-w.x.y.z" while others have format "UserGroupTim-w.x.y.z"?
TEC604032 - 2013 - Under the CEM UI Setup-> Monitors, what can cause a "Connection Failure" or "Communication Error 403" for the "Domain Configuration Status" or the "Monitor Configuration Status" for one or more TIMs.
TEC604112 - 2013 - How to create APM CE evidence collection scripts to send incident emails
TEC604120 - 2013 - On the APM CE (CEM) Defect Time Distribution Graph, the data points are far less than the number of total transactions.
TEC604121 - 2013 - Business Impact is set on a defect to trigger immediately, but APM CE is not generating a defect.
TEC604122 - 2013 - Create a report with Metrics Groupings containing Legends
TEC604199 - 2013 - How APM CE (CEM) SSL private keys are protected on the TIM and TIM Collector
TEC604200 - 2014 - What is the difference between the files Agent.jar, AgentNoRedef.jar, AgentNoRetrans.jar, AgentNoRedefNoRetrans.jar?
TEC604201 - 2013 - Which defect types are included as Availability or Performance Defects in the APM Real-Time Transaction Monitoring (RTTM) Introscope Investigator?
TEC604205 - 2013 - HTTP 500 Error when attempting to login to ABA Webview. NoClassDefFoundError com/ca/apm/analytics/common/IAnalyticsService
TEC604208 - 2013 - Comprehensive list of common reasons for missing defects in APM CE
TEC604209 - 2013 - Unable to launch Standalone Introscope Workstation Client when Windows ClearType Font settings are enabled.
TEC604211 - 2013 - What user permissions are needed to run a transaction trace?
TEC604285 - 2013 - JavaScript warn message is seen in the MOM logs - A JavaScript calculator in the MOM cannot output metric data to an agent that exists in a Collector
TEC604292 - 2014 - APM CE (CEM) Defects FAQ
TEC604356 - 2013 - What prerequisite 3rd party software is required by Executive Insight?
TEC604362 - 2013 - Does APM 9.1 have support for WebLogic 12 and JBoss 7 using JRE 1.7?
TEC604366 - 2013 - Could not start service 'TIM.Collection.Svc' on entity 25: the service did not stop. Unable to set or change the EM associated with a Service on the Services Tab. The Save button is greyed out.
TEC604522 - 2014 - APM Investigator displays Agent Name with percent sign (%) and a number.
TEC604523 - 2013 - MQMonitor Error: 2393 MQRC_SSL_INITIALIZATION_ERROR with SSL CIpherSpec
TEC604524 - 2013 - Where the events that are shown when you login to CEM are stored
TEC604525 - 2014 - Historical metrics missing in Investigator after changing Agent Domain
TEC604587 - 2013 - Proactively Maintaining and Optimizing APM CE
TEC604588 - 2013 - Steps to convert IBM HTTP Server private keys to PEM format for APM CE
TEC604642 - 2013 - Backend metric leak when monitoring IBM RTC JAZZ Server produces multiple Backend entries in Introscope jdbc%rds%
TEC604647 - 2013 - WASX7015E ADMN0022E errors when running listServers script to enable WebSphere agents for instrumentation. javax.management.JMRuntimeException
TEC604648 - 2014 - APM Cluster Performance Health Check
TEC604794 - 2014 - Effective APM Support calls speed case resolution
TEC604801 - 2014 - [WARN] [PO:WatchedAgentPO Mailman 5][Manager.DependencyMapServerBean] Maximum number of nodes in Dependency Mapmodel exceeded, discarding new node
TEC604887 - 2014 - Exception Error in Weblogic Introscope Agent log: [ERROR] [IntroscopeAgent.Agent] IntervalHeartbeat.execute threw executing: Memory Model Behaviorjava.lang.IndexOutOfBoundsException: Index: 8, Size: 8
TEC604888 - 2014 - Unable to get Transaction Traces for defects using Webservices Calls. Transaction traces are missing for Slow Time defects.
TEC604890 - 2014 - Implementing APMCM (CEM) Business Segment Nodes
TEC604891 - 2014 - Long running web transaction sessions are lost on TIM restart. How to minimize monitoring downtime and monitor long running web transaction sessions.
TEC604893 - 2014 - .NET perfmon, high CPU utilization, and the perfmoncollectoragent
TEC604894 - 2014 - [ERROR] [IntroscopeAgent.Agent] Candidate jar file /opt/wily/core/config/../ext/MQAppSupport.jar is not a legal extension
TEC604897 - 2014 - Does CEM monitor both GET and POST Transactions?
TEC604898 - 2014 - List of Hot Config properties for Introscope Enterprise Manager
TEC604899 - 2014 - How to disable the Home tab in APM 9.5 Webview
TEC604900 - 2014 - Logging levels for CA APM Transaction Generator APM TG (formerly Wily Transaction Generator, WTG)
TEC604907 - 2014 - MQ Message Broker Error: AMQ9999: Channel program ended abnormally Channel program SYSTEM.DEF.SVRCONN terminated abnormally
TEC604965 - 2014 - Recover a lost or forgot Postgres password
TEC604966 - 2014 - SIB Services Node is not displayed in Investigator
TEC605132 - 2014 - How to enable DEBUG/VERBOSE logging in Workstation Webstart
TEC605133 - 2014 - How to use HPROF on Websphere 7.0?
TEC605134 - 2014 - SERVICE PACK::9.5.1 - Part 1
TEC605137 - 2013 - Creating Frontends, Backends and App Map data for non J2EE applications
TEC605139 - 2014 - The workstation is often extremely slow and non responsive.
TEC605140 - 2014 - Dpm Lite Agent for Oracle DB Not Reporting
TEC605141 - 2014 - Files with names "*.cfs" are being created in the traces/index directory
TEC605209 - 2014 - SERVICE PACK::9.5.5
TEC605253 - 2014 - A .NET 4.0 application running with .NET agent version 9.0.5 installed is not being monitored.
TEC605255 - 2014 - How to exclude a specific Agent, JVM, or metric from a Metric Grouping
TEC605261 - 2014 - Executive Insight 2.0- Unable to install MySQL
TEC605262 - 2014 - How to configure Agent 9.5 with Weblogic 11g and Enable Remote JMX collection
TEC605685 - 2014 - Important notes for APM 9.5.2 upgrades
TEC605686 - 2014 - 9.5.5 Agent Version Compatibility
TEC605761 - 2014 - Unable to login to APM CE (CEM) with LDAP authentication
TEC606014 - 2014 - Transaction count matching between CA APM Transaction Generator (APMTG) and CEM (APMCE) Customer Experience Manager
TEC606016 - 2014 - No performance data is visible for Webservers when using the Webserver PowerPack to monitor Apache Web Server. [ERROR] [WebServerMonitor] Could not get performance metrics from server
TEC606336 - 2014 - How to suppress repeating Enterprise Manager log warning messages "Oracle tablespace low"
TEC606413 - 2014 - How to set up JBoss 7 AS in Domain Mode with Introscope Agent and see JMX metrics
TEC606473 - 2014 - Not able to Mount Old Agents. Error: EM has too many disconnected agents manually mounted, please un-mount the unwanted agents
TEC606474 - 2014 - Why is APM CE (CEM) reporting Total Transaction Time as "-1" for a Missing Component Defect in reports and exported data?
TEC606475 - 2014 - Which APM releases are supported for MTP 10?
TEC606476 - 2014 - Why is MTP not seeing any traffic?
TEC606477 - 2014 - Clicking on the CEM tab in the APM CE GUI results in the error message: Internal Application Error
TEC606478 - 2014 - How to take a thread dump in the Enterprise manager when it is running as a Windows service
TEC606479 - 2014 - Saving as many TIM logs as needed
TEC606480 - 2014 - "Oracle tablespace low" warning message in CEM event panel
TEC606481 - 2014 - The APM Java 9.5.5 Agent has references to an environment variable ${JVMCOMPATIBILITY} in ProbeBuilder files. Does the end user need to set this variable depending on JVM version used?
TEC606482 - 2014 - What to do when Introscope Standalone Workstation Thick Client in Windows 7 won't launch.
TEC606483 - 2014 - MQ Agent cannot connect to MQ Server. ssl handshake failure. Reason code 2397 MQRC_JSSE_ERROR
TEC606596 - 2014 - Is it possible to use a third party API to write APM TG (WTG) scripts?
TEC606597 - 2014 - How to set up JBoss 6 EAP with the Introscope Agent and see JMX metrics
TEC606598 - 2014 - APM Cloud Monitor - Action Cancelled when submitting script
TEC606599 - 2014 - [Harvest Engine Pooled Worker] NullPointerException errors in the APM MOM log file: Unable to process data for Time
TEC606600 - 2014 - Meaning of Performance Graph Legends: Resolve, Connect, Processing, Transfer
TEC606601 - 2014 - Guidelines for setting effective Transaction Trace Threshold as a % of Slow Time
TEC606706 - 2014 - Using Web Start Workstation with Java 7 u51 (Java7u51, Java 1.7.0_51-b13)
TEC607007 - 2014 - Introscope Enterprise Manager fails to start with the message: Error activating bean: com.wily.introscope.server.beans.apm.ApmServiceBean
TEC607008 - 2014 - IBM J9 JVM 1.6 may throw the exception java.lang.UnsupportedOperationException during Java Agent Initialization when Retransformation is disabled.
TEC607343 - 2014 - Different releases of APM CE (CEM) handle IGNORE Business Impact differently
TEC607559 - 2014 - DST issue with APM 9.5.0, 9.5.1, 9.5.2 - Oracle Partition Creation Failed Message received after Daylight Savings Time change ORA-14074
TEC609554 - 2014 - Missing data in CEM Analysis Graphs and Reports for Timeframe "Today", "Custom Hour", "Previous Hour", but other timeframes based on Day, Week, Month do show data. ERROR: Select failed for ts_st_ts_us_int
TEC609606 - 2014 - MTP TIM complains about hwconfigfilter.txt file being missing.
TEC609607 - 2014 - Can SSL packet decode failures be due to TCP false connections?
TEC609608 - 2014 - Bad Rows Error when Thread Stack Size is correct. What else should I look for?
TEC609609 - 2014 - How to instrument the Service Desk Apache Tomcat Agent
TEC609611 - 2014 - Which APM non-user database tables are kept for two years?
TEC609612 - 2014 - Initial Search Results Inconsistent when using the Search Tab in the Investigator
TEC609741 - 2014 - Smartstortools Help
TEC610188 - 2014 - Deleted CEM transactions appear as greyed out nodes on the Real Time Transaction Metrics (RTTM) metrics under TESS Agent.
TEC610189 - 2014 - ConfigurePMI.bat or configurePMI.sh fails to run on a WebSphere Cluster due to the error "modifiedPath": no such variable
TEC610511 - 2014 - Reports - Graph or Table not displayed correctly. Workstation performance impacted.
TEC610512 - 2014 - License Key Error - Host id Error - java.net.UnknownHostException when installing an Enterprise Manager in a Linux or Unix environment
TEC610513 - 2014 - Purging Smartstor metadata - APM 9.1 vs. 9.5 differences
TEC610514 - 2014 - [ERROR] [DefectAggregation.Thread1][Manager.com.timestock.tess.services.scheduler.DefectAggregationTask] Separate JVM for defect aggregation failed to start.
TEC610515 - 2014 - How to parse the TIM log by IP address
TEC610516 - 2014 - Is the APM CE TIM compatible with TLS SSL Session Tickets? RFC5077
TEC610517 - 2014 - Missing Response Errors in CEM
TEC610518 - 2014 - Setup an alert downtime schedule based on the local time zone that web start workstation is started from instead of the MOM's time zone.
TEC610637 - 2014 - Unable to see the APM dashboard with Executive Insight on an Apple iPad or iPhone with the Safari browser
TEC610638 - 2014 - Not enough shared memory error when installing Postgres for APMDB on Solaris during Enterprise Manager installation
TEC610639 - 2014 - An explanation of, "An error occurred while initializing service class com.wily.introscope.ext.dumpproperties.AgentService in "Dump Properties""
TEC610640 - 2014 - URL Grouping configuration tip for list of keys - introscope.agent.urlgroup.keys must not contain spaces
TEC610645 - 2014 - Configure APM to connect to Oracle with Enterprise User Security (EUS). How to resolve the error: java.sql.SQLException: unsupported verifier type
TEC610826 - 2014 - Upgrading Management Modules created by an older APM version. How do I do this?
TEC610827 - 2014 - After upgrading to APM 9.1 or above, menu items that were formerly greyed out in older versions for read-only users are now accessible.
TEC610828 - 2014 - Invalid class file errors occur in agent logs when the class file name contains an invalid character.
TEC610829 - 2014 - Does the ZOSRuntime.jar file need to be deployed with version 9.1 or 9.5 (and above)? The jar file appears to be empty.
TEC610830 - 2014 - Postgres hangs on restart while following Install Guide procedure "Forgotten or Lost Password to the APM Database"
TEC610831 - 2014 - How to fix corrupt APM database indexes in an Oracle database. ORA-01502: index
TEC610832 - 2014 - Performance Tuning Guidelines for CEM
TEC610970 - 2014 - APM CloudMonitor - Cannot add new user to contacts list. New Contact button is missing.
TEC611160 - 2014 - Overview of the APM CE (CEM) Data Export Tool CEMExportTool
TEC611161 - 2014 - Configuring Collector and MOM APM database (APMDB) connection pool settings
TEC611162 - 2014 - Setting sufficient ThreadStackSize JVM Arguments for Defects Aggregation and Statistical Aggregation in tess-default.properties, tess-customer.properties. Error: Could not create the Java Virtual Machine
TEC611163 - 2014 - How to increase the timeout for APM command line workstation (CLW) and workstation reports
TEC611164 - 2014 - WebSphere Portal Server nodes are not available in the APM Investigator after APM agent upgrade
TEC611165 - 2014 - How to determine the size of the APM database (APMDB) and the size of the largest tables?
TEC611166 - 2014 - Security details for the ServletHeaderDecorator setting introscope.agent.decorator.security
TEC611167 - 2013 - Data unavailable for this Business Indicator, APM metrics are not appearing on the Executive Insight UI.
TEC611299 - 2014 - Reasons why an Enterprise Manager (EM) won't start
TEC611300 - 2014 - [ERROR] [IntroscopeAgent.Agent] Unable to load class com.wily.powerpack.webservices.extension.agent.trace.nameformatter.websphere.WLS8Formatter appearing in Weblogic Agent logs.
TEC611460 - 2014 - What is APM Application Behavior Analytics (ABA)? How can you obtain it?
TEC611461 - 2014 - How does APM agent determine its name before it decides to use the default Agent name "UnknownAgent"?
TEC611462 - 2014 - Postgres process consuming 100% CPU
TEC612272 - 2014 - On a 4xCPU multi-processor Linux server the agent metric "CPU:Utilization % (process)" consistently shows a much lower value compared to the CPU utilization reported by the "top" command for the agent/java process.
TEC612315 - 2014 - Why are APM Databases (APMDB) larger for Oracle than in Postgres?
TEC612652 - 2014 - In regards to the CA APM TG (WTG) Script Editor ?? Configure Recorder, what does the ??other? Browser Type option include?
TEC612655 - 2014 - What is APM Application Behavior Analytics (ABA) and how to obtain it
TEC612704 - 2014 - Restarting EM breaks Dashboard Data Link for Certain Metric Types.
TEC612772 - 2014 - How to address the Error: "Target MQ (Queue Instance) is down. Reason code 2035 MQRC_NOT_AUTHORIZED"
TEC612906 - 2014 - APM TG (WTG) Metric Table Overflow warning appears.
TEC612907 - 2014 - Webstart or Java Workstation fails to Login after Installation.
TEC612908 - 2014 - Changing resolution of dashboard widgets is not reflected in Webview.
TEC612909 - 2014 - How to change the Webview online help port?
TEC612910 - 2014 - Unable to access the APM CE GUI Login link and need to turn on logging.
TEC612911 - 2014 - How can the embedded webserver in the EM be disabled?
TEC612912 - 2014 - OS400 Websphere Agent fails to start and gives ??java.lang.NoClassDefFoundError:com/wily/diagnos/personality/java/compiler/DGStreamSingleCompiler? error.
TEC612913 - 2014 - TIM install gets error message "cannot create directory."
TEC612914 - 2014 - Tips for setting variables in APM TG scripts.
TEC612918 - 2014 - JBoss service does not start after installing a APM/Introscope agent
TEC612919 - 2014 - Why are some RBM checkpoints greyed out?
TEC612920 - 2014 - How to determine of metric load of APM TG (WTG) metrics to Introscope.
TEC612986 - 2014 - Does TIM Support HTTP headers that are on multiple lines using continuation characters?
TEC613157 - 2014 - Using the Stand-Alone Power Pack installer fails to complete.
TEC613158 - 2014 - Does the Power Pack for Web Servers support Client-side SSL authentication?
TEC613159 - 2014 - Receiving a Null Pointer Exception when accessing reports in the APM CE (CEM) 9.5 UI.
TEC613304 - 2014 - APM 9.0.5 Daylight Saving Time (DST) Postgres issue.
TEC613492 - 2014 - 9.5 Introscope Webservices API: no support for getExtendedMetricData Operation for the Metrics Data Web Service
TEC613845 - 2014 - APM CE (CEM) assigns a User to an incorrect User Group.
TEC613908 - 2014 - JTDS Driver for Microsoft SQL Server
TEC613954 - 2014 - After upgrading, URL Groups do not show up under the Frontend Root Context.
TEC613959 - 2014 - How to generate requests to invoke Introscope Webservices API?
TEC614003 - 2014 - Can the TIM XML Plugin processing be disabled temporarily?
TEC614007 - 2014 - Allocation options for the RCMTOLR dataset to prevent security violations.
TEC614008 - 2014 - Does the APM CE (CEM) Transaction/User SLA Success Rate Observed include the defect types (Missing Response, Partial Response, Slow Response) when calculating values?
TEC614151 - 2014 - Why are WebSphere nodes in a cluster failing to start, even if one node is not instrumented?
TEC614161 - 2014 - Does TIM support SSL/TLS Certificate Chains?
TEC614225 - 2014 - APM Support for TLS 1.1 and 1.2.
TEC614226 - 2014 - How can Webview Cache be cleared?
TEC614227 - 2014 - Can Appmap display response-based transactions?
TEC614229 - 2014 - Using the APM Database without APM CE (CEM ) creates large empty data partitions.
TEC614351 - 2014 - "Couldn't understand PMIv6 value at null for:
TEC614352 - 2014 - Do you require a license file to run APM 9.6 Enterprise Manager?
TEC614353 - 2014 - High SiteMinder decode failures with TIM.
TEC614354 - 2014 - APM Database schema (Oracle) is not updated after an upgrade.
TEC614390 - 2014 - How to generate an APM report to list the Build and Release Information for all agents connected to the EM.
TEC614391 - 2014 - Does the RSA BSAFE DUAL_EC_DRBG vulnerability impact CA Application Performance Management components?
TEC614399 - 2014 - Does the RSA BSAFE DUAL_EC_DRBG vulnerability affect CA Performance Center or its components?
TEC614520 - 2014 - How is the Frontend application name in the Introscope Investigator determined.
TEC614522 - 2014 - Warning from ChangeDetector "Heartbeat: RuntimeClassMonitor:Java Class Monitor has been running for excessively long time"
TEC614523 - 2014 - Enterprise Manager is logging the warning message "hourly stats not processed: no monitors enabled" repeatedly
TEC614524 - 2014 - How is the metric "GCMonitor : Percentage of Java Heap Used" calculated.
TEC614601 - 2014 - How to install ABA on Linux using a silent install.
TEC614675 - 2014 - Percentile calculations in APM CE (CEM) Analysis Graph Statistics Reports
TEC614683 - 2014 - Can TIM detecting RST packets cause missing or partial response defects?
TEC614776 - 2014 - Which defect types show component timing information in defects and reports?
TEC614777 - 2014 - MQ 7.5 support for APM
TEC614778 - 2014 - Getting the Application Server error: java.lang.ClassNotFoundException: com.wily.introscope.api.weblogic.IntroscopeStartupClass
TEC614779 - 2014 - Postgres Vacuum command fails and gives a Timeout error.
TEC614780 - 2014 - Receiving a warning message on EM startup: Duplicate Extension WebSphere PMI Aggregation Extension.
TEC614793 - 2014 - Is the 9.6 APM agent compatible with Websphere 8.5/8.5.5 on Windows 2012?
TEC614953 - 2014 - Using unsupported characters in a Java class name produce "Invalid Class path" errors in the agent log.
TEC615283 - 2014 - TIM installation breaks the working TCP Wrapper access control for specific hosts when using SSH and /etc/hosts.allow.
TEC615284 - 2014 - Which version is the WTG Introscope Agent?
TEC615285 - 2014 - Does SiteMinder Manager and APM TG (WTG) share the same module for Native Data Reporter?
TEC615292 - 2014 - Trying to add the NFA data source produces the following error: "Adding Data Source failed Data source is already registered to another Performance Center"
TEC615411 - 2014 - Date picker on extended fields shared with CA CMDB is not displayed
TEC615512 - 2014 - How to configure the MOM and Collector when processing VuGen trace files by the APM CE (CEM) Script Recorder.
TEC615514 - 2014 - APM CE(CEM) Analyst Responsibilities
TEC615516 - 2014 - What are some of the best practices for APM CE (CEM) Web Server Filters?
TEC615518 - 2014 - Information about accessing CEM data (not aggregated) and on how long it is retained after capture.
TEC615648 - 2014 - Running an APM CE (CEM) scheduled report generates database error messages in the Introscope Enterprise Manager log.
TEC615649 - 2014 - Solaris 10-based APM Java agent reports fatal UTF error for "iconv_open()" at start-up
TEC615650 - 2014 - Custom tracer only shows Backends on the Application Triage Map when viewed by Frontend but not by Business Service.
TEC615651 - 2014 - After upgrading to 9.5, we are unable to launch CEM console and NonUniqueResultException errors in MOM log file
TEC615657 - 2014 - In an environment where CA Service Desk Manager (CA SDM) and CA Asset Portfolio Management (CA APM) are integrated, the Common Asset Viewer that comes with CA SDM does not show the Legal Information and Cost Information from CA APM.
TEC615753 - 2014 - A configuration example of the Shell Command Action.
TEC615756 - 2014 - Frontends missing when monitoring WebSphere 8.5.5 with Introscope 9.1 agent.
TEC615757 - 2014 - EM running on a 64-bit Windows 2003 server suddenly becomes unusable.
TEC615758 - 2014 - EPAgent support for AIX 7.1.
TEC615759 - 2014 - An overview of installation failures on Linux after selecting a new schema for Postgres.
TEC615845 - 2014 - How does Deep Inheritance work and what is its Impact?
TEC615847 - 2014 - APM 9.6 Transaction Impact Monitor (TIM) ports and how to change them post-install.
TEC615848 - 2014 - CEM - Internal Application Error: JDBC exception on Hibernate data access
TEC615849 - 2014 - Seeing duplicate Dot Net Agent names in investigator.
TEC615964 - 2014 - Are synchronizing TIMs versus Introscope Agents treated differently?
TEC615965 - 2014 - Overriding the default login host for Workstation WebStart.
TEC615966 - 2014 - After upgrading Websphere, four of our twelve agent instances are no longer reporting Frontend or Servlet metrics
TEC616111 - 2014 - Installation steps for a APM 9.6 TIM running on the MTP Appliance (CA ADA Multi-Port Monitor).
TEC616116 - 2014 - Run dr_install.sh script got error for Readahead size of sda (/dev/sdb1,/dev/sdb2) is too low for typical systems: 256 < 2048
TEC616172 - 2014 - Error message seen during the Postgres database restore step while upgrading to APM 9.6.
TEC616174 - 2014 - How does APM CE identify components? Does order of the components matter?
TEC616377 - 2014 - Directive files reloaded multiple times during Java Virtual Machine (JVM) startup.
TEC616385 - 2014 - Is there a CA APM SNMP MIB file for SNMP managers/listeners can use to interpret the alert trap messages?
TEC616386 - 2014 - Why do I see "Unknown SQL" appearing in the Investigator?
TEC616387 - 2014 - Does TIM Software/MTP TIM support VLAN Tagging?
TEC616456 - 2014 - Getting "Exception starting method tracer actual trace for oracle.jdbc.driver.OracleCallableStatement.execute" error.
TEC616461 - 2014 - The APM SOI Console (Using the APM Connector) does not show both the runningSoftware & ComputerSystem CIs for APM 8.x agent alerts.
TEC616500 - 2014 - Which CA Application Performance Management (APM) release supports running the Enterprise Manager (EM) on Java version 1.7?
TEC616515 - 2014 - Tim post-install system check report gives warning.
TEC616516 - 2014 - What to do to have a well-maintained APM environment
TEC616517 - 2014 - Metric Table Overflow error in APM TG (WTG) Agent.
TEC616518 - 2014 - Tim warnings about cannot open files.
TEC616523 - 2014 - Defining Session Identifiers fails with "GenericJDBCException: Could not execute JDBC batch update"
TEC616589 - 2014 - Agent appears to cause Out of Memory (OOM) exception when instrumenting Websphere BPM
TEC616733 - 2014 - How to transfer ABA analysis server data to a later APM release.
TEC616737 - 2014 - Threads get stuck on "Transaction Structure Queue Execution" in WAS application monitor.
TEC616738 - 2014 - How do I enable logging to capture APM SNMP Alert Actions?
TEC616757 - 2014 - How to Manually Instrument Your Applications with ProbeBuilder
TEC616814 - 2014 - Java Agent Overhead when EJB EntityBeanTracing is enabled.
TEC616934 - 2014 - Why are agents not placed into the appropriate domains?
TEC616940 - 2014 - Error "Page 99119 context of admin differs from required context of nc" when no menus selected
TEC617005 - 2014 - Not seeing the subscription names for monitored JMS queues.
TEC617007 - 2014 - CA Cross-Enterprise Application Performance Management for Mainframe: JVMJZBL1011E JNI_CreateJavaVM error, rc = -1
TEC617008 - 2014 - SmartStorTools.sh tool fails with "java.lang.NullPointerException."
TEC617150 - 2014 - How to monitor getMaxThreads metrics with Introscope Java Agent for Tomcat Server.
TEC617154 - 2014 - Overview of APM Admin Philosophy
TEC617155 - 2014 - EM fails to start due to class java.awt.Toolkit
TEC617156 - 2014 - How to gather diagnostic files for APM products using CA Remote Engineer?
TEC617164 - 2014 - Troubleshooting the .NET Agent when metrics do not appear in a production environment Workstation.
TEC617174 - 2014 - Changing the heap size for Webstart workstation UI.
TEC617255 - 2014 - Stopping the Autoprobe log from expanding or getting excessively large.
TEC617311 - 2014 - Monitor fails with 401 Error when connecting monitor to Sharepoint site
TEC617320 - 2014 - MOM and collectors are connected, but how come collectors do not appear in the CEM UI?
TEC617321 - 2014 - Upgrading TIM software on MTP fails due to Incorrect Install package.
TEC617377 - 2014 - Does CA provide a copy of Badboy, or a Badboy license to use with Cloud Monitor?
TEC617387 - 2014 - Cloud Monitor On Premise Documentation and Downloads
TEC617529 - 2014 - Upgrading TIM Software Packages on MTP enabled TIM
TEC617533 - 2014 - What do the values of the Performance Status Metric indicate for my Cloud Monitor Agent?
TEC617535 - 2014 - NUMBER OF USERS PER USER GROUP IN CEM
TEC617715 - 2014 - Admin user has no menu options after logging in to Performance Center
TEC617716 - 2014 - Error loading View Settings for the dialog, Get property operation returned empty data set
TEC617955 - 2014 - Missing dashboard images in Internet Explorer 8 after upgrading from 9.1x to 9.5x.
TEC618037 - 2014 - Bash Code Injection aka "Shellshock" and CEM TIM and TIMSoft
TEC618275 - 2014 - What are supported Cipher Suites for APM EM and Agent?
TEC618277 - 2014 - Deleting many defect or stats files in /etc/wily/cem/tim/data/out.
TEC618283 - 2014 - Seven Mysteries of TIM Communications
TEC618529 - 2014 - Extending the Performance Center login timeout